“I bought a car from them on finance a few years back, and the paint on my car started peeling off without any reason. I went to a car Bodyshop and the specialist confirm my car was wrongly painted before I got it, and that's the reason the paint is now just flaking off my car. To fix it, I will have to pay £600. I called the Arnold Clark store where I got the car from, and they just said that I don't have a guarantee on the car paint. Sad and disappointing, I would like to add that my car was only 6 months old when I got it, and no one ever in a shop mentioned this car had any work done on it.”
“I booked a test drive with Arnold Clark Volvo Aberdeen for Monday 18th July, for a 2018 S90...I was met by the Sales Consultant "Rares Petre" who was very pleasant accommodating and professional, after the test we sat down and went through the part ex details for my car against the S90, The offer on mine was good (better than some online quotes)and the price of the S90 was just right...So because he had all the right answers and a Good Customer service attitude,I decided to do the deal, (i liked the deal too :-) )....there were some things that needed to be done to ensure I took the car, Rares (I believe ) went the extra mile to got things done and have the car ready for me for the Friday..It's what I would call Value Added Service.. I am Very happy with the Car,the price and the way I was treated and dealt with by Rares...A pleasure doing business with AC Volvo..they would be my 1st port of call, should I need to change my Car.... From a grateful New customer.Barry”
“Bought a car which after a while started to hear a knock from front end. Took it to a local garage to check only to be told that the car was unsafe to drive. Part of the front end was held together with cable ties which were obvious as soon as the car was up on the ramps. This car was supposedly MOT’d by Arnold Clark and pre-sale checks done but the car was sold as a risk to life. Avoid at all costs or get an independent garage to check over the car as soon as you buy it.”
“Had auto care they failed to diagnose the issue within the auto care policy time and delayed the diagnosis till it ran out then made me pay for the repairs and gave me my car back with a flat tyre with a screw in it”
“The worst experience I have ever had buying a car. I bought a car from Arnold Clark Vauxhall Dundee last year Aug 2021. Its is now Jul 2022 and I have still not received the V5 log book!! I have been chasing these guys for a while now and getting nowhere. The branch manager nick is absolutely useless, and likes to blame his staff for not passing on the messages I have been giving. The last time I have heard from nick was a month ago nothing since. The worst part about this was the fact me and my pregnant wife was driving this car without road tax because we never received a reminder also we couldn't renew it without the v5. Worst company to buy a car from. STAY AWAY!!!”
“Staff take safety over the top. You get treated like a toddler when on board they're taxis/buses.
For example, you can't take off your seatbelt until the handbrake is pulled (i take it off before the handbrake is pulled anyway), that is ridiculous.
From ridiculous rules to being accused of breaking them when you didn't.
The staff also talk to you like a toddler, it's disgusting.
Please get better.”
“Anniesland, Glasgow branch charge £120 per hour for work . I have just discovered ...too late unfortunately .... a highly regarded , long established local garage who charge £60 plus vat per hour ...so only approach A.Clark if you have very deep pockets ( and at the outset make clear you do not want a "safety check" which should more accurately be a called a "Touting For Business Check".
The receptionist explained that they "don't want you driving away with an undiagnosed fault" .....absolutely not their responsibility if you put the car in for a specific repair.”
“I would like to commend the sales and administration staff at Edinburgh Seafield branch for dealing with what appeared to us a complex and worrying problem, regarding a Seat Arona we bought from Arnold Clark, with curtesy, efficiency and speed.
First class service which we will remember when looking for cars in the future.”
“Bought a 2015 Clio in finance, with full service and autocare plan, had the car sent up from another branch, 4 days later engine management light came up, needing a replacement part, which i had to fight for, fast forward to my first service tried to charge me £21 for a window wiper paid as I didn't have time to do it myself, 3 months later my exhaust pipe falls of on my way to work, costing me a days wages, a recovery call out and a prices repair from a local garage, fast forward to my first MOT.....haven't even had the car a full year most of my front suspension needs replaced apparently, although the service didn't pick up any issues trying to charge me over £600 to do repairs for components that don't even total £50, i was not happy and told the service guys that i believed the problems would have been noticed during my service, and that i was annoyed that as i hadn't even had the car a year i was extremely disappointed that i had an autocare plan if my price was still over £600. he was shocked they didn't know I had the mechanical warranty, I'm currently still waiting on autocare replying to my claim for parts, my MOT has not expired waiting for notification and i can legally drive a car I'm still paying for!!”
“Had My Car In Getting Serviced ! They Said When I Picked It Up Rear Brakes In The Very Near Future Required ? A Bout 1 Hour To Fit Them ? How Much Do You Charge An Hour I Asked. Replied £120.00 Pounds An Hour ! Sounds To Me That Arnold Clark Have The Best Deal Guaranteed For Them ……….”
“2days short of 4weeks after putting a reserve on a Mercedes Glc 2018
And still not even viewed the car
What a shambles
Never go back to these cowboys”
“What has happened to Arnold Clark??? Went to a branch for a look around and to get some prices only to be told I should’ve just did that online!! Cars seemed overpriced and sales staff just hanging around in groups. When I asked for some help the advisor just got his phone out in the lot and started Googling figures. Strange. I left and used an online service - much better deal.”
“Was charged £139 to install a part which only cost £19 to bye . Feel let down by the company, because i have a service plan, I feel they are are trying to extract more money from me. Have lost so much respect for the company. I will never renew any agreement with you. Sorry but fact.”
“I was very impressed with Saf at the Bolton branch. He was very patient answering my questions and helped me to choose a car that suited me. He did a follow up call to check that I was happy with my car and helped me to arrange the tracker. Overall I was very impressed with all of the staff at the Bolton branch.”
“Paid a deposit for new Kia Sportage in November 2021. Arnold Clark totally messed up the order and actually did nothing for three months. Eventually found out in May 2022 when I was told the car had not even been placed for manufacture and would one another four months at least. Well done Arnold Clark on customer that will never return. Dreadful uncaring and unprofessional. Oh and the Branch Manager refused to return my calls, he delegated it to a person who knew very little.”
“When my second service was due I informed the Service department I had an oil leak from the front of the car and would they check it out, on completion of the service I was informed the leak was coming from the sump plug but had now been rectified, ( it was previously serviced by them).
A few weeks later I took the car for its first mot, the mechanic informed me there was an oil leak from the timing chain and it looked like it had been for awhile.
I called Arnold Clark customer service who advised me to take it to a main dealer as there was still manufacture’s warranty remaining.
My local dealer confirmed there was a leak and they would have to have the car for two days to complete the work, this on a car that’s only done 21,200 miles and only a few weeks after the service.
I can’t help feeling was it ever leaking from the sump plug? and they knew it was a job they didn’t want to do.
However I don’t think I’ll be going back to Arnold Clark.”
“SD card for satnav was missing.
Service record book was different from servicing record in car computer system.
Spare wheel had flat tyre with unrepairable puncture.”
“Called Wakefield branch as was interested in a vw golf. Went through p/e quote and was happy to test drive and view the car. I was told on the phone to go through the process of holding the car for a £99 deposit which I agreed as the sales man reassured me that it was refundable if not satisfied after viewing the car. I played with their conning game.
Drove 185 miles to view and test drive the vw golf. I was not happy with the car and told the sales man that I would like my deposit back as per telephone our telephone conversation.
I got a rude answer saying you will not get the deposit back as we have taxed the vehicle, I said to him I would like to speak to the manager. He was going back and forth in the show room wasting time. After a while the manager came and I told him I want my deposit back. He also started to wind me up with excuses, until I showed him a screen shot of t&c which said I could have the full money back before concluding the deal.
He was not happy and snapped,he said to his sales colleague give him his deposit and put the car back on sale.”
