Arrowxl Reviews

"Delivery tracking was hopeless. No delivery attempt made, but tracking now shows \u201cCustomer requests new date\u201d"

"It\u2019s working not properly and members staff who Is the girl answer my call was so rude . I highly recommend away this carrier , first they working not properly the items not arrived time which the date estimate as you expected then you have been requested cancellation delivery and they had been confirmed that the items will send back retailer but why they still send ppl to come my home ring a bell for collection . It\u2019s bother me ."

"It\u2019s working not properly and members staff who Is the girl answer my call was so rude . I highly recommend away this carrier , first they working not properly the items not arrived time which the date estimate as you expected then you have been requested cancellation delivery and they had been confirmed that the items will send back retailer but why they still send ppl to come my home ring a bell for collection . It\u2019s bother me ."

"Delivery By Arrow XL : Tracking ID: ****************\r\n\r\n08\/29 : 14:20 : Parcel arrived at a carrier facility, GB ... as of 19:12 hours on August 29th, no sign of the parcel, which is a 55'' television, no call from the driver, no tracking whatsoever as they have it turned off and it comes up ''invalid''. I contacted Amazon and got my money refunded as I'm finished waiting on ArrowXL\/Yodel to attempt delivery (their fourth attempt).\r\n\r\n08\/27 : 09:56 ''Your delivery has been rescheduled. Package will now be delivered on the updated date. GB'' My reply: This was because the cretin driving the van failed to find my address. If he is anything like the previous driver, he is a member of a ethnic 'minority' with awful English skills, no common sense, and who is incapable of reading a map or using a GPS.\r\n\r\n08\/24 : 12:03 : Parcel arrived at a carrier facility, GB\r\n\r\n08\/23 : 13:50 Out for delivery, GB - the parcel, a 55'' television failed to turn up as the driver turned off tracking, and five miles from where I live, decided that he could not find my address. No call, no tracking.\r\n\r\n08\/23 : 12:41 Parcel arrived at a carrier facility, GB\r\n\r\n08\/22 : 10:26 ''Customer has requested a delivery address change. Parcel will now be delivered to the new delivery address.'' My comment: This is because my address was not formatted properly and this changed the whole nature of it, which would lead to confusion. I physically called ArrowXL six times to have that address changed, and five times they failed to do it as requested. Since the level of unbelievable incompetence at every level - from the customer support to the management seems to be endemic, I'll have to assume that they are all timewasters who take the money and put in as little effort as possible on running the company properly. How else can anyone explain my speaking in person with customer service six times and them promising to get it right, only for them to repeatedly fail? It is simple: they don't give a damn.\r\n\r\n08\/20 14:26 Your delivery has been rescheduled. Package will now be delivered on the updated date. My comment: Once again because the moronic driver could not find my address. No tracking, no call. No sign of the van whatsoever.\r\n\r\n08\/20 12:09 Parcel arrived at a carrier facility, GB\r\n\r\n08\/19 19:00 Unable to locate address. Please contact Amazon with more address information. My comment: This is the first attempt to deliver the parcel. The cretin driving the vehicle stopped and turned off tracking about five miles from where I lived. He did not even get within spitting distance of my home before declaring to his boss that he could not find the address!!\r\n\r\n08\/19 05:56 Out for delivery\r\n\r\n08\/17 13:36 Parcel arrived at a carrier facility\r\n\r\n08\/16 23:36 Parcel arrived at a carrier facility ... and that is the whole sorry story of how I ordered a 55'' television on Amazon and it failed to be repeatedly delivered."

"I would give a minus If I could. An unprofessional dishonest service. I've been waiting 2 weeks for a tumble dryer. First delivered damage and now the replacement has not come. Although promised on several occasions. I even spoke with the 'line manager' who guaranteed it will come the next day. It never. I've taken several days off for this item. I'm at a point of requesting a refund to buy from a different retailer that has nothing to do with this service."

"I would give a minus If I could. An unprofessional dishonest service. I've been waiting 2 weeks for a tumble dryer. First delivered damage and now the replacement has not come. Although promised on several occasions. I even spoke with the 'line manager' who guaranteed it will come the next day. It never. I've taken several days off for this item. I'm at a point of requesting a refund to buy from a different retailer that has nothing to do with this service."

"I would give a minus If I could. An unprofessional dishonest service. I've been waiting 2 weeks for a tumble dryer. First delivered damage and now the replacement has not come. Although promised on several occasions. I even spoke with the 'line manager' who guaranteed it will come the next day. It never. I've taken several days off for this item. I'm at a point of requesting a refund to buy from a different retailer that has nothing to do with this service."