“Absolutely terrible!!
Ive been waiting for my parcel now for 3 weeks after it was for next day delivery from amazon. They have told me twice its on its way and then have cancelled it because they need it on a smaller van.
No response after I asked when it would be getting delivered.”
“ArrowXL has failed to collect my return parcel 3 times and it has been left in my hallway dangerously as I have young children it can fall at any time. The only reason I even bought it back down was because they stated they would collect the next day! That was a week ago! I have never experienced such bad customer service EVER.
the agents don’t want to know what you have to say! I would say Avoid at all costs! Such a shame that VERY has to use this company for collection”
“I am writing to formally commend the work of Alpha Recovery Firm, who provided critical assistance in recovering funds I lost to a cryptocurrency investment scam. After discovering I had been defrauded, I reported the incident to my financial institution and law enforcement, but the complexity of the transaction and the anonymity of blockchain technology made recovery seem unlikely.
Alpha Recovery Firm approached the situation with professionalism and a clear understanding of digital asset tracing and fraud investigation. They conducted a thorough analysis of the transactions, provided detailed documentation of the scam, and communicated effectively with relevant authorities. Their ability to trace the movement of funds through blockchain networks and work within legal frameworks was instrumental in recovering a substantial portion of my losses.
What truly set them apart was their transparent communication, ethical approach, and sensitivity to the stress and urgency of my situation. I believe Alpha Recovery Firm can be a valuable resource for victims of financial fraud and a trusted partner for institutions looking to support their clients in similar circumstances.”
“Worst company ever. Now 3 times I've been due a delivery. Today I wasn't even given a time slot .had to take unpaid day off work £100 lost. Waited in all day only to be told at 8.50pm that they weren't coming but will try tomorrow . So I am expected to lose another £100for another no delivery. I am cancelling my order and going with a company that doesn't use this lost cause”
“Said they would deliver between 6:30am and 9:30am - got up at 5:30 and no delivery has been made at all. Customer service is a joke, no contact number just WhatsApp and web chat which do not have anyone manning as been waiting over an hour now to contact someone - very disappointing as I’ve taken the time off work for this and already gone without a washing machine for over a week”
“they are very unprofessional.. without delivery they mentoined i am not at home and giving 7 days later date for next delivery and no response from them”
“Tracking isn't true, states delivery attempted but unsuccessful at ridiculous times like 05.40, then states they noticed the wrong item was sent, then the item was in a different part of the warehouse and couldn't be scanned out in time, then the parcel was damaged, then the delivery will take place in several days. Seems they accept large parcels for Amazon and then can't deliver them within the timescales Amazon set. Amazon wont contact them directly and arrow xl get away with it. Shocking customer service from both. Wasted 7 hours going between the two over the past three days and still no delivery date despite being due 3 days ago and tracking being sent twice and then never having been scheduled. Avoid, shocking service.”
“I'm really disappointed with Arrow XL's service. They've failed to deliver my parcel three times, and the customer service has been rude and unhelpful. This is unacceptable for a delivery company. I hope you take this feedback seriously and improve your service.”
“Disgusting service, delivery men who lie that they attempted delivery. Happens everytime and customer support make out that we as the customer are lying. Disgusting.”
“The delivery services is not reliable. I bought a washing machine at Hughes and ArrowXL manage the delivery. They didn't delivery the washing machine to my house three times. Every times they said no one replied the door. In fact, we were at home but didn't hear someone knocked on the door. At the last time, we installed a doorbell for them. Besides, my daughter standed in the kitchen and look at the window for an hour. She didn’t see any delays through. ArrowXL was still say no one in. That is a lie. The delivery delay for a week. I decided to cancel the order. I will checkwith the store for the the delivery company before the placing order.”
“I had the unfortunate experience of using ArrowXL for the delivery and installation of a washing machine, and I am beyond dissatisfied with the entire process.
First and foremost, the delivery crew arrived and refused to install the washing machine as part of the service I paid for. They then walked off, claiming they would drop it off but drove away instead, leaving me without the appliance. To make matters worse, they took the washing machine with them—something I had already paid for.
I tried to resolve the situation calmly by asking for their names and requesting that they leave the washing machine so I could get someone else to install it. However, instead of resolving the issue professionally, the crew became rude and walked off without any further communication. This kind of behavior is completely unprofessional, and I was left in a highly inconvenient situation, especially since I have young children at home and urgently need the washing machine.
The response from ArrowXL has been equally disappointing. Instead of addressing the crew’s unacceptable actions, I’ve been told that my order is canceled and that they are in the process of returning the washing machine to the retailer for a refund. However, I still do not have the washing machine I paid for, and I am now being treated as if I am at fault for simply asking for the service I was promised.
This experience has been nothing short of frustrating, and I would strongly caution anyone thinking about using ArrowXL for delivery and installation services. The lack of professionalism, poor communication, and disregard for customer satisfaction are completely unacceptable.”
“Absolutely useless, waited in all day for a damaged cooker to be picked up to be told that they had tried to pick it up and I wasn't in. I've been waiting all day for this to be picked up and I know 100 percent no one has been to my address as I've had the front door open all day. Absolute blaggers who obviously wanted an early finish on a Friday and pass the blame to me, the customer.”
“Single bed due on 14 Feb. No time slot. At 7.30am that morning I received a text saying they needed more information before they could deliver. Told me that once it was tagged back into the warehouse in Worcester they would attempt the delivery. Promise of 24hrs notice was made. A week of phone calls later nothing had arrived. This morning, whilst driving on business I was phoned by the driver to say that he would bring the bed in an hour.
The delivery driver assured me that the beds had been tagged into the Launceston warehouse and notice sent to Arrow XL.
I will never order anything that has to be delivered by Arrow again.”
“One star is too many
Verbally abused by the delivery driver on my doorstep, called the c word by him, just took my delivery with him. Then lied to by a female manager on the phone that i continued to ask the same question until she realised I knew the true, had to apologise. No one should be spoken to in the manner that I was, still yet to receive my delivery neither…… probably the worst out there by a long shot.”
“Unreliable delivery company
The delivery was scheduled for saturday with a delivery window of 15:15-18:15. The delivery drivers arrived one hour earlier than the scheduled window, causing significant inconvenience. I do not reside permanently in the apartment and have an infant making it difficult to plan smth with a short notice.
The driver called only 25 minutes in advance, and unfortunately, I missed the call. I only discovered the voicemail 50 minutes later. I immediately took a taxi to the address, arriving 20 minutes before the start of the scheduled delivery window (as evidenced by my Uber receipt).
However, I was informed that the delivery had already been attempted twice and the second time at 15:16 and that the drivers had left a photo of the closed door as proof. While they cannot provide this photo for some reason, I have the Uber receipt as clear evidence of my timely arrival.
This experience has been incredibly frustrating and unacceptable. The early arrival and the subsequent claim that I was not home despite my timely arrival are completely inaccurate and have caused significant inconvenience and distress.
I strongly advise against using this delivery company in the future. Their unreliable service and lack of customer consideration will undoubtedly lead to the loss of valuable clients.
I will be contacting Very to express my concerns about this unsatisfactory delivery experience and to reconsider any future orders with them due to the unreliability of their delivery partner.”
“Total lies. Delivery changed from 2-4pmto 6-8pm to 7-9pm and then at 7:30pm cancelled the delivery. Unfortunately this has happened on three separate occasions with this company ..... all with the same answer- they've had vehicle problems. If that is the case, maybe invest in better vehicles or start telling the truth. Awful company. Would never order anything that would rely on Arrow to deliver.”
“Absolutely appalling service. Was messaged to say delivery was due by 1.15pm and then got a call at 5.55pm to say due to the weather they couldn't delivery. Utter lies, followed the tracker and they stopped for a couple of hours and then clearly were finishing at 6pm. When asked about the weather conditions they couldn't explain what the effect was. Blatant lies as they were only 2 stops away. Appalling service. Disgraceful that Amazon associate with them.”
“Very bad service.
Didn't follow there own procedure.
Turn up before booking window, leave card sorry we missed you and lied about time. Would Not recommend to anyone”
