“Abysmal “computer says no” tinpot organisation! Avoid at all costs!!! Sent my order to the wrong depo and unable to tell me when it will arrive. The worst delivery experience I’ve EVER had”
“Supposed to deliver two beds on the Tuesday had delivery time etc, didn't show up, I had to chase them to be told they beds hadent come into them till the Sunday night and hadn't had chance to process them through the system. When they was delivered two days later one of the beds was the wrong one completely and I had 2 great big boxes taking up my hallway space making it difficult to get my wheelchair out of my house. 2 weeks later finally get a collection date of the Saturday and once again didn't show up. Chased them up again to be told they wasn't coming as the driver had run out of time. Was told they was collecting today which is Monday and to ring at 7am to find out my delivery slot as I have hospital this afternoon. What a surprise rang at 7 to be told manifest not sorted yet to ring back in a hour. Rang back at 8 and was told manifest not ready till 9, then they put the phone down. This company has disgusting customer service, I don't know how there still in business.”
“Been waiting all day for a delivery from a reputable high street retailer that was scheduled for 11:45 - 13:45. Despite chasing via and online chats, no-one can update me. No-one gets back to me. For a courier company to be unable to contact their drivers just seems astonishing. It’s beyond me how they are still trading.”
“Delivery By Arrow XL : Tracking ID: ****************
08/29 : 14:20 : Parcel arrived at a carrier facility, GB ... as of 19:12 hours on August 29th, no sign of the parcel, which is a 55'' television, no call from the driver, no tracking whatsoever as they have it turned off and it comes up ''invalid''. I contacted Amazon and got my money refunded as I'm finished waiting on ArrowXL/Yodel to attempt delivery (their fourth attempt).
08/27 : 09:56 ''Your delivery has been rescheduled. Package will now be delivered on the updated date. GB'' My reply: This was because the cretin driving the van failed to find my address. If he is anything like the previous driver, he is a member of a ethnic 'minority' with awful English skills, no common sense, and who is incapable of reading a map or using a GPS.
08/24 : 12:03 : Parcel arrived at a carrier facility, GB
08/23 : 13:50 Out for delivery, GB - the parcel, a 55'' television failed to turn up as the driver turned off tracking, and five miles from where I live, decided that he could not find my address. No call, no tracking.
08/23 : 12:41 Parcel arrived at a carrier facility, GB
08/22 : 10:26 ''Customer has requested a delivery address change. Parcel will now be delivered to the new delivery address.'' My comment: This is because my address was not formatted properly and this changed the whole nature of it, which would lead to confusion. I physically called ArrowXL six times to have that address changed, and five times they failed to do it as requested. Since the level of unbelievable incompetence at every level - from the customer support to the management seems to be endemic, I'll have to assume that they are all timewasters who take the money and put in as little effort as possible on running the company properly. How else can anyone explain my speaking in person with customer service six times and them promising to get it right, only for them to repeatedly fail? It is simple: they don't give a damn.
08/20 14:26 Your delivery has been rescheduled. Package will now be delivered on the updated date. My comment: Once again because the moronic driver could not find my address. No tracking, no call. No sign of the van whatsoever.
08/20 12:09 Parcel arrived at a carrier facility, GB
08/19 19:00 Unable to locate address. Please contact Amazon with more address information. My comment: This is the first attempt to deliver the parcel. The cretin driving the vehicle stopped and turned off tracking about five miles from where I lived. He did not even get within spitting distance of my home before declaring to his boss that he could not find the address!!
08/19 05:56 Out for delivery
08/17 13:36 Parcel arrived at a carrier facility
08/16 23:36 Parcel arrived at a carrier facility ... and that is the whole sorry story of how I ordered a 55'' television on Amazon and it failed to be repeatedly delivered.”
“If I could give no stars I would.
I cannot bring myself to list the litany of errors but suffice to say that we were due a delivery of a table a month ago. After numerous cancelled/failed/abandoned deliveries we received a table that had been dropped, and was damaged.
We are still waiting for them to pick that table up. We have had assurances from customer service that they will come, we have had delivery drivers come to the door, claiming to be unaware there was a collection, so saying they would call customer services to get it resolved, then telling us they need to go round the block to allow a car through but would be straight back and simply disappearing! I honestly wish I'd never bought the table, although I like it. It's just been ongoing rudeness and incompetence and if I feel utterly powerless in the face of such appallingness.”
“A bed was ordered via a 3rd party so the original delivery time slot went to the 3rd party. When I called through to arrow I was sent a link so that the redelivery slot would be arranged and would be sent to me this was on a Monday. By the Thursday I still had nothing through so went through the WhatsApp service and got no where with them so I called the contact number and arranged a delivery for the Saturday as an all day slot. At 1330 on Saturday I recieved a text saying that they was unable to deliver due to unforseen circumstances but will be delivered the next day on the Sunday. Today is Monday and it's still not been delivered. Now on the phone with them Arrow now don't have a clue what's happened to my parcel or when it can be rebooked or even where it is. Absolute joke of a company don't know who is worse these or everi”
“Totally useless and untrustworthy. Parcel was arranged to be collected. Tracking and customer service confirmation successfully collected. NOT SO! ITEM STILL IN LIVING ROOM.
After phone calls etc a 2nd collection was raised. Can you believe it happened again! Item still in living room! Totally dishonest. No attempt to collect yet company (Very) I purchased from still charging me for item. Please use a different courier as dishonest and no integrity”
“What a joke. If I could give negative stars I could.
I ordered new washing machine for a very elderly neighbour and it was being sent out with ArrowXL. I arranged a delivery slot for Monday 3.45 - 5.45. I waited at her property until 7.30PM. no sign or message about it. I used the call centre, they hung up after ringing for 40 minutes. the live chat just said they might not call in advance of the delivery. the WhatsApp got back to me 14 hours after my message. I called the help centre the following morning, 45 minutes of waiting and I was only told the same info as the tracker, which was useless. at midday the next day I got a message that I was not in for the delivery and would need to rebook. My neighbour needed the item asap and now we were waiting due to there incompetence and lack of communication. This company is the biggest joke I've heard of in 45 years of dealings. You would be better to hire a horse and cart than this outfit, at least then it would arrive on the date arranged and they wouldn't break there contract and blame you for it then have to wait a further week. needless to say DO NOT USE!!! we cancelled and I bought an item locally and had it sorted.”
“I would give a minus If I could. An unprofessional dishonest service. I've been waiting 2 weeks for a tumble dryer. First delivered damage and now the replacement has not come. Although promised on several occasions. I even spoke with the 'line manager' who guaranteed it will come the next day. It never. I've taken several days off for this item. I'm at a point of requesting a refund to buy from a different retailer that has nothing to do with this service.”
“First delivery they kept moving the date, citing "waiting for parts". I'd ordered a mattress....
Now they've gone and cancelled my delivery and I only found out by looking at the tracking! Not to mention I'd paid for next day delivery.”
“Paid for named day delivery for washing machine. Email night before to give a 3 hour time slot. Nothing arrived. Contacted them next day and was reassured it would definitely be that day. Took another day off work, waited all day, contacted them again to make sure it was coming. Told it definitely was. Again nothing arrived. They are hopeless..”
“Worst customer services and communication ever
Got to be the worst delivery company out there
Do not use this company unlesss your desperate beond belief
Rubbish company rude customer services”
“1st delivery attempt of sofa bought from Littlewoods said Arrow had delivered it and had an electronic signature.
This turned out to be a lie of course as I have a door camera and no one came to the door.
Forward to a week later and expecting my delivery as I had tracked it and I was next on the route. However no one came
Cue phone call from Arrow custmer services to tell me unfortunately the delivery men could not find my sofa on the van so it had not been loaded on.
Really !!! does no one check the loading .Needless to say I have cancelled my order with Littlewoods and it will be up to them to find out where the sofa actually is.
Arrowxl is a terrible company”
“Absolutely disgusting service, after being messed about for a month first delivery attempt after waiting in all day got sent text stating item got sent to wrong depot 3 weeks later finally got told that was at right depot and delivery booked for today. waited in all day for delivery when receiving a call after 18.30 saying can't be delivered as running late and need to re book another time slot, are they for real will be on phone first thing disgusting and unprofessional company, driver made sure that they called to say couldn't deliver after there closing time so I couldn't follow up trust me will be chasing up, I am fuming.”
“I ordered a Smeg fridge freezer worth £719 & ArrowXL was the courier.
From their policy is to call when 30mins enroute to delivery destination. I even put that in the notes as I wouldn't be there but would get someone there within 30 minutes of the phonecall from the courier ArrowXL.
To my amazement the driver only calls me when outside my property which gave me no time at all to arrange for someone to accept the delivery. He made up an excuse regarding not abiding by their policy or adhering to the notes.
So another scheduled delivery date was arranged with the same notes ie ring 30 minutes enroute to property.
The second attempt at delivery was made however in morning I received a text stipulating that courier is running between 1 - 3hrs late due to their initial delivery installation.
Then I received a call from the courier saying he's 1hr enroute to my property. I told him a plasterer is there and will accept delivery. Fine all agreed.
The plasterer opens the door after hearing the doorbell ring, signs paperwork, quickly runs back inside to tend to his plastering mix & leaves the front door wide open for them to bring the fridge freezer into the property.
When the plasterer hears no activity, to his astonishment he sees the fridge freezer left outside the front door & the courier is nowhere to be seen.
It is virtually impossible for the plasterer to navigate the tall & heavy fridge freezer upstairs by himself up a flight of bendy stairs & he neither did he accept this responsibility.
The property being in Birmingham & at the time I was in London tending to a close family member suffering from a suspected stroke.
I rang the driver who refused to answer & their office expressing my dismay.
They were adamant that they completed their delivery as paperwork was signed. They even lied saying the plasterer refused to (momentarily) remove plastic sheet from the stairs so they could complete delivery upstairs & took photos.
False promises were made that it'd be rectified by 9pm & nothing materialised.
If I was King Charles I'm almost certain this wouldn't of happened & if it did occur it'd be rectified immediately.”
“Had my parcel for over 2 weeks, had a delivery arranged for yesterday, told by email on Sunday at 830pm delivery between 2 and 4, only to receive text at 840am that they were running 4 hours behind with deliveries. Parcel not delivered, no contact from them to arrange re delivery. Sent email explaining that I was going to be at work and asked for parcel to be left in back garden. Short 2 sentence reply stating they were sorry and saying I would have to be there at the delivery.No further offer of delivery today. Explained my situation including that I live alone and have no one else to take in the delivery and got another reply asking if I wanted to reschedule the delivery or cancel the delivery. Had no choice to cancel and have luckily been offered a refund from Amazon.
Shocking company, complete lack of empathy for my situation, have never had this sort of problem with any other delivery company before, they obviously are not able to cope with their workload, offering time slots they have no intention of ever honouring.”
“Order was initially scheduled for delivery on Saturday 3rd August, however was rescheduled by company to yesterday (Monday 5th), due to driver shortages. I waited in all day yesterday for the delivery which never arrived. No updates from company with the online tracking showing that it was going to be delivered before 7.35pm. Then at 6.10 this morning, yes ten past 6, we are aware of loud knocking at our front door. Delivery crew outside with our parcel. Driver very dismissive and when I queried with him why it never arrived yesterday, he said that we were ‘lucky’ to get it today, as it had been added on to their route!!! I have a 6 week old new born baby in the house who due to the loud and persistent knocking from the driver, was woken up with a fright.
There are also muddy footprints on the front door, which appears to indicate that the driver had also been kicking at our door in an effort to get a reply! Absolutely appalling that their staff think it is acceptable to deliver unannounced to a residential property at ten past 6 in the morning.
I did contact the company via live chat this morning (member of staff Iona), who advised that she would be raising a crew conduct complaint form, but that we would not receive any form of update or resolution. Again, I find this absolutely appalling customer service.”
