“What a dreadful company. Only found out recently they are going into asking. And were previously Yodel. Terrible drivers, am guessing they are all agency workers. Rude liers, with no English skills, and they use rental vans. Just do the right thing and close down.”
“The worst courier company ever, can't see them being around for long. Drivers lie, don't speak English, or know how to use Google maps. Waited in all day, on a Saturday! Not the 1st time they have let me down. Useless company”
“My Sheduled Delivery of a small garden shed was requested for 4/6/24.
It did not arrive.
Daily calls resulted only in daily broken promises.
Escalation of the problem was also fruitless.
I still cannot get a confirmation of a new delivery date from Arrow. This is shocking.
Please take responsibility and try and live up to your website promise of "Beyond Delivery".
I am almost at the point of cancelling this order due to this complete lack of committment. Dreadful Service.”
“Had to take a day off work to wait for the item to come( it’s a double bed)Literally sat by the window waiting for the delivery men only to receive a notification that the delivery was attempted but no one was home. Turns out the delivery men had read the address wrong and delivered it to someone else who wasn’t at home. What’s worse is that after speaking with 3 different people at the delivery office, my delivery is not even coming next day but the day after. If it actually ever gets delivered. Absolutely fuming! Would never purchase anything that’s delivered by ArrowXL”
“ArrowXL delivered a washing machine that required installation and recycling of the old appliance (as had been paid for). They refused to do it despite showing proof of payment for installation and left without warning when on the phone to customer service. AEG contacted again ArrowXL who also refused to meet contract expectations. Very rude and unprofessional.”
“Would give a 0 star if I could. Waited in all day on Daturday for it to be delivered. Didnt turn up, no phone call, no explanation. Waste of time. Contacted them to find out why it wasn’t delivered on the next working day to be told it was still at the depot and wouldn’t be here for another 48 hours (Wednesday). Then spoke to them again and now told the earliest will be Thursday. Absolutely ridiculous. No contact on either of the Facebook page or online web chat. Had to phone them up which took around 20 minutes to get through.
Terrible service will not use again.”
“Shocking delivery service, well non existent ! I was told Saturday delivery that was changed despite me having made arrangements to invite friends over to enjoy the new garden furniture! Today supposed to deliver between 8.30 - 10.30 . At 8.45 get a phone call it has been left off the delivery truck! No reason why? It may be damaged ? The lady really didn’t know or care really. It’s not good enough I spent a lot of money . Have now spent the last hour trying to cancel the order !”
“Ordered a washing machine from Amazon. Delivery to be on 24 May by Arrow XL. Kept checking the tracking. Phoned Arrow XL on 24 May. Told the washing machine was in their warehouse since 22 but would not deliver it today! No reason given just that it was not going to be delivered until 30 May. Cancelled order. Contacted Amazon who were amazing. Had a full refund. Would not recommend Arrow XL, absolute shambles. Did get a phone call from them to apologise but no reason given for not delivering the item on the day it was to be delivered.”
“Shocking company. Seemed great at first. Got the phonecall from the driver to say he'd be 30 mins. Then nothing for 90 mins. Got a text saying failed delivery. Phoned the office and apparently the driver couldn't fit the van down my road . Why didn't they call to say they were having problems .??
Can't book another slot until they phone you, I waited 24 hours, still nothing so cancelled my order .”
“Item purchased from Costco. £1000 fridge freezer. Delivery was late M. Fridge freezer transported on it side, badly damaged. Appalling customer service Called Costco customer care. Not very caring at all….. My advice is do not buy from this company. You will regret it.”
“Eell given a time slot, even spoke to customer service via WhatsApp. Time kept getting later and later at 10pm we gave up. Still saying same time on website! Not even a phone call from company. Going to cancel delivery tomorrow morning. Well littlewoods you have now lost £350 plus. Sort it out”
“3 days wasted waiting in for "confirmed" deliveries. The staff must read the same script to all callers wanting to know where the hell the delivery is. After calling them as they never let you know I was told "oh it won't fit on the van" "oh its a system error" "its definitely coming at some point" After the 4th confirmed scheduled delivery it arrived unannounced and "dropped" quicker than a Uk summer. "Glass" top handle with care clearly ment leave unsecured in the back of a luton van with push bikes and massive boxes....yep smashed to bits....what a bunch of chancers.”
“Failed to deliver our order 3 times now. Went on webchat as phone line closed. Advised by a guy called Drew that it will definitely arrive. Still nothing at 7pm. Even had an email with time slot and nothing. Do not even think of using arrowxl, worst company ever.”
“Terrible service. I followed their procedure to book delivery. I was given confirmation that it would be coming. Wasn't sent a delivery slot as promised the day before delivery. When I chased them on the morning of delivery they said it couldn't come. No reason given. Had to rebook and wasn't given any confirmation. Now don't know where my delivery is or even if it's coming. Useless”
“Had a huge fridge freezer delivered and was left in middle of small kitchen, left 2 disabled residents unable to use their kitchen. Unapologetic about this and would advise to steer well clear and read the reviews of this company before considering having anything delivered from them.”
