“The worst experience
1st attempt of Amazon deliver with instructions to leave with neighbour.
Delivery was 3 hrs behind schedule. Driver calls ask if someone in , we say yes if not leave next door. He cancels the delivery and marks it as failed attempt.
6 days later after plenty of chasing.
Delivery driver calls at 7:40am thinking it’s a residential delivery , says he’s 10 mins away.
The rudest delivery driver , said he was a driver not representing the company. Nothing he can do . Told him 8 am is the earliest , he said I. Not having this conversation and hangs up.
Trackers days - failed attempt. The driver didn’t even try and cancelled remotely.
After chasing the package all day. I learn the driver is now accusing us of being abusive and they still have the package approaching 2 weeks with no sign of delivery.
My was put on hold but the handler left the line open accidentally. , we heard all the conversation and they supported the driver without any investigation. Good job our calls are recorded ! Unbelievable !!”
“i have had two experiences with this company and both times i have come up against rude unhelpful staff . first fridge freezer that delivery man said he would leave on my kerb despite me being a pensioner and when i phoned to complain the person i spoke to was even more rude .
on this occasion i bought a bed and it was to be delivered no later than today . i phoned to enquire a time and a very unhelpful arrogant woman informed me if i hadn’t had a text it wouldn’t be delivered and she wouldn’t even consider finding out when i could expect it . no people skills and frankly couldn’t care less attitude
in future when buying a large item i will make sure it’s not being delivered by this company . i wished i’d checked before buying the bed . a case of twice bitten .”
“Waited at home all day for the delivery. Day off work for this. Watched the tracker. Then noticed it said I wasn’t in and the delivery was failed. I was in my kitchen! Within minutes I was on to the company but they wouldn’t turn the drivers back. We were clearly the last delivery of the day and they wanted to go home. Shocking service, absolutely appalling.”
“After waiting for well over a week for delivery (they couldn't explain what happened) they eventually gave me a delivery slot of 6.30am- 8.30am. In my opinion, deliveries should be 8am earliest for a residential address.”
“ordered a tv from an online retailer, item turned up driver brought it in and stood it on it's short side, went to take a pic and said oh I need to put it right way up or my boss will moan at me he turned it round, took picture and left, when I checked the tv box, I thought that's not the tv I ordered, turns out it wasn't, it didn't have my address on the box even. called the retailer & the couriers, driver came back with right tv and took wrong one away...........correct tv screen broken. arrow xl advertise 2 mon delivery but driver I saw today was on his own and not handling the tv's properly.”
“Collection booked for 11.30am-14.30. waited all day & did not arrive. Complete waste of a day , diabolical service. Chat no help, just said they can't track parcel but still due to be collected. No phone call or communication. Have to now contact supplier to arrange another collection day meaning more to me off work. How can these companies treat people so badly. By the time you're waited in all day the company is closed by phone and on chat so you are left waiting until they cannot be contacted. Would give these zero stars if I could....choose another company”
“THIS COMANY IS UNRELIABLE & MANIPULATIVE. They have said that a delivery of a TV was attempted when it was not (19/12/23). After two days of chasing the matter up I conversed with an aggressive manager (who identified herself as Nicola) & because her version of events was challenged with regards to said delivery she ended the call without securing a different delivery date! During the call a request was made for the item be delivered by tomorrow (21/12/23) to which she replied “that they’ll be fulfilling all other orders” & delivery wouldn’t be until after Christmas! They have no proof that the delivery was attempted except for their own paperwork, no photograph evidence of an attempted delivery & no evidence on our Blink door bell either. This was a Christmas present for my mum & their actions are totally unacceptable. AVOID AT ALL COST.”
“2 missed delivery slots, customer service was always polite but I got the same flannel everyone else seems to get. They even claimed they had attempted delivery when they definitely hadnt so amazon would think we were causing the hold up! We ended up cancelling and paying a higher price just to make sure arrow wouldn't be the delivery company.”
“Appalling company that cannot organise their logistics to deliver customer items. Appear to come up with every excuse under the sun, that eventually turn out to be lies. It took 5+ weeks from my order to get a mattress delivered. 2 cancellations, fobbed off with untrue reasons. 3rd delivery and the van arrived, lo and behold no mattress onboard. Eventually arrived, delivered by a subcontractor in a dirty state. Plastic packaging was dirty and muddy. Mattress had dirty marks on it and a tear. This outfit is not fit for purpose. How easy is it to misplace a king size mattress?.?”
“I followed the tracking for my order and the time changed 3 times. When the delivery time came and I went I checked the tracking again and it said my order had been successfully delivered and electronically signed for! It appears the delivery drivers decided not to bother delivering so claimed they had made the delivery and then took my order back to their depot. Not helpful when you’re waiting for 2 beds and now have children sleeping on mattresses on the floor. They then couldn’t deliver for at least another 5 days so o cancelled the order completely.”
“Ordered a tv and they told me there was going to be a 2 hour delay i was ok with that but now it says the tv has been delivered when it hasnt been delivered”
“Ordered a tv and they told me there was going to be a 2 hour delay i was ok with that but now it says the tv has been delivered when it hasnt been delivered”
“I think they scam people
Say they will deliver....lose the item and the employees either sell it or take it home.
I am z member of the Greater Manchester fraud squad and we will definitely look at this company......
my advice don't youcu with a barge pole ......we will also be talking to Amazon.”
“Was supposed to have a sofa delivered yesterday (purchased from Furniture 123). Received a call in the morning to say their van had broken down so delivery wouldn’t be made today. Inconvenient but okay… was told it would be delivered today (Sunday) instead, only to realise they don’t deliver on Sundays and you can’t even call them to ask as their offices are closed! Specifically ordered with Saturday delivery as I work in the office during the week.”
“Delivery due at 12:45 to 15.45 today. Was text to say it would be 3 hours late and it is now 21:50 pm and no sign of parcel and no communication. Atrocious!”
“Wouldn’t have gave any stars but need 1 to review. My freezer delivery advised for delivery 5 times and still not received won’t be buying anything from a company who uses arrow xl for delivery”
“Absolutely useless. They were supposed to deliver an oven I bought on Amazon. I took a day off at work and booked a sparkie to connect it. The courier has never turned up. I only got a text saying 'sorry we missed you' though I was at home all day. They say they tried to phone me but I didn't answer, which might be true as my network was down for a short while. They didn't use a buzzer though. Two other couriers and a postie managed to deliver my parcels on the same day.
Customer service is a disgrace, the lady on a chat just keeps telling me I wasn't at home. Will definitely never use again”
“Rubbish delivery company , package did not arrive at designated time , no updates for over 5 hours and eventually arrived over 7 hours late, customer satisfaction survey sent before the package was delivered and no 30 minute advance notice of delivery, 🤬”
“We had a planned delivery of a new cooker for Friday 17th November and had our old cooker removed on Thursday 16th in readiness. Checked Amazon to see if we had a time slot for delivery and saw that Friday had now become Saturday before 8 pm. Waited all day and checked their delivery page that evening only to see 'delayed, very sorry'.. No date or time at all.. tried to contact AXL, but they don't work weekends.. contacted Amazon but they only see what we see on AXL website (so why tell us to contact them?) and we are now 3 days with no cooker and no idea of if or when we will get one. Cannot cancel the order for some reason, so Amazon have our £350+ and we rely on family to supply hot meals. We will see what drama we get tomorrow IF we get through... To date, not a single communication from ArrowXL.”
