Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.88

1.9 Rating 332 Reviews

20 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 332 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible customer service.went to large store in Workington shopping with my daughter. Wanted to buy grey knee socks for school the girl on George was on her mobile phone when I asked politely where knee socks would be she put her hand over the phone and said we don't sell them . I got my groceries and was telling checkout girl did not sell knee socks she shouted for another girl who took me right to knee socks terrible won't buy from George again need a good shake up or train staff better”

Helpful Report

Posted 7 years ago

“Absolutely terrible service - been nothing but a pain since I placed the order online... they informed me that my parcel would arrive in a couple of days, yet it hadn't even been sent to the courier on the day I was meant to receive it so I contacted them and was told it was a 'delivery network error' and since they didn't provide a solution, I had to cancel the order and reorder it myself. Once I went to reorder the item was back to full price (despite me paying the reduced price originally), since then I have been on the phone to George a countless amount of times trying to explain I was owed a refund. They didn't seem bothered in the slightest, will not be ordering again!!”

Helpful Report

Posted 7 years ago

“Lost a parcel but didn’t tell me despite me visiting the store three times and calling twice to chase it up.. weeks later I got a refund as all the items were out of stock. Lots of messing about for eventually nothing!”

Helpful Report

Posted 7 years ago

“We paid for next day delivery. The item was supposed to arrive between 7am and 9pm. Still no sign of the item. Contacted customer services to query where the item was as the yodal app was saying they hadn't received it. Very unhelpful call centre with poor spoken English to add to the frustration. The outcome is that we have just found out by phoning them for the fourth time that it will not be delivered today nor can they advise us when it will be delivered. What type of service is this George Asda?”

Helpful Report

Posted 7 years ago

“Appalling customer service. Why am I speaking to a lady in the Phillipines!!! She was trying her best to understand the situation, but couldn't! This is terrible. My parcel has been signed for by someone (not me!) and they can't tell me why? No more George at Asda for me!!!”

Helpful Report

Posted 7 years ago

“The first time I ordered the items were supposed to be in store for 1pm on a Sunday. They didn't turn up until around 2.30pm. The second time I ordered the items did not turn up at all. Then when I called they told me my items went missing in transit. I asked them to reorder for me as I needed these items and they said they could not. I will never use these again. Very very poor service.”

Helpful Report

Posted 7 years ago

“poor customer service. items poorly packaged got damaged,bad customer service”

Helpful Report

Posted 7 years ago

“Ordered clothing on line , picked the date for collection, went to collect a day later than planned and told items not in store still in transit. Now have to return to collect items. Definitely won’t order on line again . It’s a thirty mile round trip x 2! That’s poor service”

Helpful Report

Posted 7 years ago

“ordered a kimono on 9th august and still has not arrived! called customer services after 20 mins on hold the answer was ' parcel is lost' we will try and locate it and hopefully should arrive sometime soon! what a joke . Useless customer services, company and courier- do your self a favour and don't order anything from them save your self the hassle”

Helpful Report

Posted 7 years ago

“Shocking customer service Items not in stock but they dont inform you until you ring up to enquire. No apology as its just their system. its how it is. oh and the foreign call centre with their poor grasp of English is just as infuriating.”

Helpful Report

Posted 7 years ago

“Ordered maternity clothing online as not available to buy in stores anymore. Ordered on Thursday for collection after 5pm Friday. No sign of order all weekend so visited collection point on Monday afternoon to enquire as to the whereabouts. They didn’t know so I emailed customer service to ask and was told my order had been cancelled and refunded on the Friday due to the carrier believing the package may have been damaged. Didn’t get informed until I queried it and received a response on Tuesday evening, 4 days after I should have collected the parcel. Wondering if I would have been informed at all or only noticed when the money was refunded back into my account. I would have still been waiting now with no maternity clothing and no spare money to buy new ones until I’m refunded the money. Once my emails became more angry, customer service stopped responding. Their only concern was that they had given me a £5 e-voucher as a goodwill gesture and expected me to be happy with that. Still waiting on another response. Absolutely appalling customer service and communication. Will not be using George.com again in the future.”

Helpful Report

Posted 7 years ago

“ASDA HUYTON the customer service at the George desk at huyton store is dismal there is always long queue waited 14 min to get a pick up then palm not working then load of messing all the time the assistant was having a good old moan about a colleague to the other assistant this store has gone down hill there is never anything on the shelves always way behind getting new out items and the assistant just couldn’t care less about the customer yesterday on the George desk there were 5 people 3 just having a gab about what they were doing at the weekend the othrr 2 dealing with customer were doing at a snails pace with a attitude that the customer was intrusive on there day”

Helpful Report

Posted 7 years ago

“Totally unresponsible and none care about the customer. I've ordered a gift for a child party. It was collection next day after 5 pm, the party was at 6 pm same day. No product arrived in Asda store, no help from staff in store (they say traffic and we can't help you), no help over the phone (they said we can't contact the store we will call you soon, but they never called). In the end, we went to the party without the gift and with two hours delay. Product arrived on next day after the party (should be really bad traffic) and after all this, they send me a feedback form to say how satisfied I am with their services. I write them complaint before two days but no one answers me. Zero care about customer!!!”

Helpful Report

Posted 7 years ago

“Awful customer service, 4 hours on the phone charged at full rate to the phillapines , that’s where there customer service is. Would never order anything from them again. My order was arranged and then cancelled and I wasn’t told until 10 o’clock on the day, offered £30 compensation, don’t use this website it’s awful”

Helpful Report

Posted 7 years ago

“Wrong item sent, emails constantly being ignored. Non existent customer service! Will never shop where again”

Helpful Report

Posted 7 years ago

“The delivery was meant to arrive on Tuesday. The courier sent a message and email saying they had missed me. That was completely incorrect, as I had been at home all the time waiting for my parcel. I ran downstairs and there was no calling card. None of my neighbors had been given the parcel. So I called Customer Services and they apologized, removed the delivery charge and promised me it would be at my address the following day. I told them I work afternoons and evenings, so they promised me it would be delivered during the morning. Next dsay, same story. The courier never came and they said they would come later during the day (when I am not at home), or they will try again the next day. So this is me waiting at home all day for at least 3 days to get a parcel. Not nice. I will never buy from George.com or the store again and will tell everyone about their lack of trust.”

Helpful Report

Posted 7 years ago

“Placed order and received email saying items cancelled as out of stock. Went to store and bought them instead definately not out of stock. Called to cancel the home delivery 12 hrs before arrival but told they had no contact with the driver but should turn the order away at the door. 4 weeks later money for delivery £35 taken out of my bank! No explanation took over 1 wk to refund. Never again total waste if time and money for phone calls.”

Helpful Report

Posted 7 years ago

“I ordered a cot with next day delivery costing an extra £4.50. Never received the item and Asda customer services have so far been no help in getting my item to me or sorting the problem. Their idea of fixing it was to refund my £4.50 and tell me it will be delivered as soon as they can. Such a shame Asda use a poor courier service such as yodel and won’t agree to have the item delivered to store. Really disappointed in the service and the fact I keep getting sent in circles. It would definitely put me off using the Asda direct website again if they continue to use yodel as their courier.”

Helpful Report

Posted 7 years ago

“Placed an order and chosen date of delivery along by paying £4.99 for the chosen day waited till 10p.m nothing turned up phoned customer service and cancelled the order very disappointed with the service will never order again.Not trustworthy and reliable service.”

Helpful Report

Posted 7 years ago

“I placed an order to be delivered next day. I paid the additional fee so I would get it. I have now been told that I won't receive my order for another 3 days because they didn't pass it onto the courier until too late. I am not happy! This isn't the first time this has happened this has happened with asda and somebody needs to sort their staff out. I will not be ordering from asda again. And I suggest that if someone wants something next day, then you consider shopping elsewhere. I do not expect to spend £100 plus delivery in a store to be fobbed off over the phone.”

Helpful Report

Posted 7 years ago

Asda George is rated 1.9 based on 332 reviews