Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.89

1.9 Rating 325 Reviews

20 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor customer service. items poorly packaged got damaged,bad customer service”

Helpful Report

Posted 6 years ago

“Ordered clothing on line , picked the date for collection, went to collect a day later than planned and told items not in store still in transit. Now have to return to collect items. Definitely won’t order on line again . It’s a thirty mile round trip x 2! That’s poor service”

Helpful Report

Posted 6 years ago

“ordered a kimono on 9th august and still has not arrived! called customer services after 20 mins on hold the answer was ' parcel is lost' we will try and locate it and hopefully should arrive sometime soon! what a joke . Useless customer services, company and courier- do your self a favour and don't order anything from them save your self the hassle”

Helpful Report

Posted 6 years ago

“Shocking customer service Items not in stock but they dont inform you until you ring up to enquire. No apology as its just their system. its how it is. oh and the foreign call centre with their poor grasp of English is just as infuriating.”

Helpful Report

Posted 6 years ago

“Ordered maternity clothing online as not available to buy in stores anymore. Ordered on Thursday for collection after 5pm Friday. No sign of order all weekend so visited collection point on Monday afternoon to enquire as to the whereabouts. They didn’t know so I emailed customer service to ask and was told my order had been cancelled and refunded on the Friday due to the carrier believing the package may have been damaged. Didn’t get informed until I queried it and received a response on Tuesday evening, 4 days after I should have collected the parcel. Wondering if I would have been informed at all or only noticed when the money was refunded back into my account. I would have still been waiting now with no maternity clothing and no spare money to buy new ones until I’m refunded the money. Once my emails became more angry, customer service stopped responding. Their only concern was that they had given me a £5 e-voucher as a goodwill gesture and expected me to be happy with that. Still waiting on another response. Absolutely appalling customer service and communication. Will not be using George.com again in the future.”

Helpful Report

Posted 7 years ago

“ASDA HUYTON the customer service at the George desk at huyton store is dismal there is always long queue waited 14 min to get a pick up then palm not working then load of messing all the time the assistant was having a good old moan about a colleague to the other assistant this store has gone down hill there is never anything on the shelves always way behind getting new out items and the assistant just couldn’t care less about the customer yesterday on the George desk there were 5 people 3 just having a gab about what they were doing at the weekend the othrr 2 dealing with customer were doing at a snails pace with a attitude that the customer was intrusive on there day”

Helpful Report

Posted 7 years ago

“Totally unresponsible and none care about the customer. I've ordered a gift for a child party. It was collection next day after 5 pm, the party was at 6 pm same day. No product arrived in Asda store, no help from staff in store (they say traffic and we can't help you), no help over the phone (they said we can't contact the store we will call you soon, but they never called). In the end, we went to the party without the gift and with two hours delay. Product arrived on next day after the party (should be really bad traffic) and after all this, they send me a feedback form to say how satisfied I am with their services. I write them complaint before two days but no one answers me. Zero care about customer!!!”

Helpful Report

Posted 7 years ago

“Awful customer service, 4 hours on the phone charged at full rate to the phillapines , that’s where there customer service is. Would never order anything from them again. My order was arranged and then cancelled and I wasn’t told until 10 o’clock on the day, offered £30 compensation, don’t use this website it’s awful”

Helpful Report

Posted 7 years ago

“Wrong item sent, emails constantly being ignored. Non existent customer service! Will never shop where again”

Helpful Report

Posted 7 years ago

“The delivery was meant to arrive on Tuesday. The courier sent a message and email saying they had missed me. That was completely incorrect, as I had been at home all the time waiting for my parcel. I ran downstairs and there was no calling card. None of my neighbors had been given the parcel. So I called Customer Services and they apologized, removed the delivery charge and promised me it would be at my address the following day. I told them I work afternoons and evenings, so they promised me it would be delivered during the morning. Next dsay, same story. The courier never came and they said they would come later during the day (when I am not at home), or they will try again the next day. So this is me waiting at home all day for at least 3 days to get a parcel. Not nice. I will never buy from George.com or the store again and will tell everyone about their lack of trust.”

Helpful Report

Posted 7 years ago

“Placed order and received email saying items cancelled as out of stock. Went to store and bought them instead definately not out of stock. Called to cancel the home delivery 12 hrs before arrival but told they had no contact with the driver but should turn the order away at the door. 4 weeks later money for delivery £35 taken out of my bank! No explanation took over 1 wk to refund. Never again total waste if time and money for phone calls.”

Helpful Report

Posted 7 years ago

“I ordered a cot with next day delivery costing an extra £4.50. Never received the item and Asda customer services have so far been no help in getting my item to me or sorting the problem. Their idea of fixing it was to refund my £4.50 and tell me it will be delivered as soon as they can. Such a shame Asda use a poor courier service such as yodel and won’t agree to have the item delivered to store. Really disappointed in the service and the fact I keep getting sent in circles. It would definitely put me off using the Asda direct website again if they continue to use yodel as their courier.”

Helpful Report

Posted 7 years ago

“Placed an order and chosen date of delivery along by paying £4.99 for the chosen day waited till 10p.m nothing turned up phoned customer service and cancelled the order very disappointed with the service will never order again.Not trustworthy and reliable service.”

Helpful Report

Posted 7 years ago

“I placed an order to be delivered next day. I paid the additional fee so I would get it. I have now been told that I won't receive my order for another 3 days because they didn't pass it onto the courier until too late. I am not happy! This isn't the first time this has happened this has happened with asda and somebody needs to sort their staff out. I will not be ordering from asda again. And I suggest that if someone wants something next day, then you consider shopping elsewhere. I do not expect to spend £100 plus delivery in a store to be fobbed off over the phone.”

Helpful Report

Posted 7 years ago

“Day of the dead costume is so small brought one last year perfect this year stitching material nasty cheaply made not good get a gripe ASDA youve let yourself down this year reading by reviews and friends that have brought outfits you have let us all down cheap nasty”

Helpful Report

Posted 7 years ago

“Ceramic kitchen items arrived smashed to pieces as so poorly packaged and no fragile sticker on box. Wanted to return a rug and had to ring up to arrange courier collection,spoke to 6 different people all with strong indian accents.Had a ridiculous time trying to get across what i needed help with and eventually gave up. My advice is buy from store and not online.”

Helpful Report

Posted 7 years ago

“Order a patio set in June,the table was damaged, so e-mailed and asked for a replacement table but someone had to come out to see if it could be repaired!! So 5 weeks later a man came round to tell us what we already knew that the table was unrepairable, I asked what happen now, he said asda will contact you but they didn't so I e-mailed them to find out what was happening, they offer 15% off the set which works out 40.00. I said I would not be able to get a replacement for that, there response is send it all back, but in the original packaging which after 7weeks we no longer have, still not resolved,”

Helpful Report

Posted 7 years ago

“I bought a present for my daughter's birthday (June 17th) from George at Asda two weeks ago. It's still not arrived! >:-( I emailed asking where it was on Thursday last week and was promised they'd expedite delivery, five days later I'm still waiting and haven't even received an email to let me know when my item will be posted.”

Helpful Report

Posted 8 years ago

“I waited 7wks for delivery of 1 armchair only to receive 2 in the wrong colour. Was then told I'd have to wait another 7wks for the right one. I declined. Not happy”

Helpful Report

Posted 8 years ago

“Absolute Nightmare Ordered nearly £800 worth of wardrobe sliding doors. One was faulty. Rang customer service and emailed photo of damage. Followed up 2 days later. They had no record of my previous call. Followed up again the following day, again had to repeat my request for a replacement. They had no record. Asked where the 'adviser' was based and she said in The Phillipines. She later transferred me to a UK call centre - 15 minutes on hold then adviser disappeared mid-sentence (I was polite, not rude at all). Contacted HOMEDECOR in Sheffield as apparently they are the supplier to George. Not sure if they will resolve the problem. Why a company as well known as ASDA think this is acceptable is beyond me!”

Helpful Report

Posted 8 years ago

Asda George is rated 1.9 based on 325 reviews