Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.90

1.9 Rating 317 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trying get a refund now is been a week from an order which they didn't delivery also any expiation gave me. It's a hard work to get things solved there.”

Helpful Report

Posted 5 years ago

“am disgusted in asda they sent me a table and chairs in june. The chairs and parasol are badly damaged and dangerous. The chairs have all got holes in and the one chair is completely broken and the parasol bars are stuck together and are really sharp it could cut your hand open. So the parasol won't even go up the full way. I've sent Asdas resolution team the photos and they have said we can only offer you 25% refund even though I've sent pictures of it the item. Asda don't care about the safety of children I told them one of the chairs completely ripped with my child sitting on it (his two) and my child fell on the floor the chair shouldn't of done that and they didn't even care still offered 25%. They said return the table, and we will think about a full refund. I've said I'm a single mom just come out of hospital from a stomach operation so if I try dismantle a heavy glass table by myself my stitches could burst and that could be life threatening. They also said the item would need to be packaged.. Bare in mind this is a big glass table I bought in june.. How would I have packaging for this? The man from the resolution team at asda then said well I'm all out of options. They sold me a faulty item that could of seriously hurt my two year old. You will be hearing from my lawyer”

Helpful Report

Posted 5 years ago

“I warn you all do NOT order from Asda, your product will not arrive. it has been 10 days since my item was meant to arrive. Asda and Yodel have not once reached out to me to inform me of the issue. after paying over £2 for delivery i would expect it to arrive at the right time. i find this service unacceptable and very disappointing. this was an important item that i ordered ahead of time to give way to delays (never expected a 10 day delay) to give to my daughter before she went back to uni after a visit. she has now had to return to uni without this item. THIS IS THE WORST SERVICE I HAVE EVER RECEIEVED.”

Helpful Report

Posted 5 years ago

“I ordered a blind from george home online when it came it had to be cut to size before I could put it up, once it was cut I put it up then realising the mechanism doesnt work (you wouldnt know this until you put it up) I contacted customer service however they was extremely unhelpful and told me because I had cut the blind they couldnt do anything about it.. I didnt want the blind replaced just the mechanism. I wouldnt recommend at all, quality of product is rubbish and they're customer service is awful. Wont be ordering from them again!”

Helpful Report

Posted 5 years ago

“Terrible customer services, waited 3 weeks for a refund that I still haven't received. I have had to call 3 times to chase and was promised by a manager that I would receive a call back which I never received. Would never shop with George again. Have called again today to be sat on hold for over 10 minutes. completely unacceptable. I am still also waiting for confirmation on another item I have sent back which I'm sure I will have to chase again for my refund.”

Helpful Report

Posted 5 years ago

“I ordered a patio set to be delivered today 1st july , I’ve waited since 7am until I decided to give them a call only to be told the item has not left the courier warehouse and I will have to wait 24-48 hours for delivery .this is the worst experience I have had with deliveries and most definitely would not order from Asda George again online. I have been offered a total refund so that’s some consolation.its a shame I can’t put a no star review .they defo need to up their game”

Helpful Report

Posted 5 years ago

“I did my grocery shopping online, selected the date/time slot for delivery, got my confirmation etc etc. The day off, 45mins before the delivery was due i receive a message reading "We are sorry - we have cancelled your order. For more info & help to rebook visit the website". I will NEVER use their online services again!”

Helpful Report

Posted 6 years ago

“I am not impressed having purchased a microwave online. It arrived with a dent in it and I have been trying to get it collected and sent back every time I ring up. I get told they have contacted the persons direct and that someone will ring me with time for collection and no one does. I have had to purchase elsewhere and unsure how to proceed to get my refund.”

Helpful Report

Posted 6 years ago

“Order and pay next day delivery for a bbq. Payment on 29.05 to received on 31.05 a bbq for a party on Saturday. In the delivery day I received a email to notify my a delay in dispatch. I called the customer service and them said 24 h delay because of suplier ( when I paid I see the product in stock not at suplier stock) . Wasn't a problem 24 h but next day when I called them didn't have a answer about the dispatch time. I blocked my money for a week at George just to go to buy from another place to solve my problem. Now I hope to be refunded because I cancel the order not dispatched but I need to wait to have my money back. Thank you ASDA GEORGE”

Helpful Report

Posted 6 years ago

“I ordered some items from George at Asda for next day delivery, they did not arrive, when I called the said they would be here in 24 hours making it now a 2 day delivery only to be told it would be ANOTHER 24 hours making it 3 days after I had paid for a next day. The customer service give different stories as to why the delivery is late,( it arrived too late, then it’s at the wrong depot ...etc) they just keep going over the same script, it’s so frustrating nothing is done to help, it would have been better for them to reorder the items. As it stands I do not have the goods, but they have my money which I will not get back for 3-5 days, so I cannot even get my items elsewhere.”

Helpful Report

Posted 6 years ago

“Normally I love George clothing and buy frequently but this season the clothes are awful. Very outdated grandma type look on a lot of tops and dresses. Sorry but this time I will be avoiding the clothes.”

Helpful Report

Posted 6 years ago

“If I could rate it lower than 1 star I would. The most basic thing you want is your order to be delivered, they couldn't do that right as they lost parcel. They didn't inform me of this I had to chase them to find this out”

Helpful Report

Posted 6 years ago

“I received a confirmation from Paypal that my on-line order had gone through but no email confirmation from Asda George. Negotiating a customer recorded message service maze, I eventually spoke to a human who initially insisted that the order hadn't been processed. They agreed to look into it, when I provided the Paypal transaction number, and phone me back. No surprises, two days later I had to chase customer service again. Again I was told my order hadn't been processed. I persisted and did receive a much more helpful response. They managed to trace my order but the collection time had expired. They tried to contact the stall and hopefully will extend the collection time to Mon. Fingers crossed otherwise I guess I'll be phoning again! Thanks to the most recent member of staff for being helpful . But the rest of the online / customer service - Not impressed.”

Helpful Report

Posted 6 years ago

“Great selection of good quality items, love the bedding and so do my big family, got some great animal duvet sets, towels are great quality and reasonably priced, the clothes from George are amazing, always Shop here and always find what I am looking for, could not cope without the wonderful George range!”

Helpful Report

Posted 6 years ago

“What an absolute joke!! Had to chase my order to find out it's "lost". Had to speak to 3 customer service members that all said they will ring me back and didn't. On the phone for nearly an hour. Terrible customer service. Still no clothes for my son starting nursery that I needed. NO CUSTOMER SERVICE SKILLS. The maximum gesture is £15 because is based on how much I spent !! Not the fact I've spent hous on the phone. Queued to see if my items have reach the store. Will not be using Asda again!!!”

Helpful Report

Posted 6 years ago

“I AM DISGUSTED WITH THE SERVICE I HAVE RECEIVED. ON THURSDAY 13TH DECEMBER I PLACED AN ORDER OVER £80.00 FOR CLOTHING FOR MY NIECE AND NEPHEW FOR CHRISTMAS OF ITEMS NOT AVAILABLE IN STORE. I PAID AN EXTRA £4.50 FOR DELIVERY ON MONDAY 17TH DECEMBER. NOTHING ARRIVED. ON TUESDAY MORNING I RECEIVED 1 OF THE 8 ITEMS. I CONTACTED CUSTOMER SERVICE AND WAS ADVISED THAT AS A GESTURE OF GOODWILL THEY WOULD REFUND MY DELIVERY CHARGE, THAT'S NOT A GESTURE OF GOODWILL THAT IS A REFUND FOR A SERVICE I PAID FOR BUT DID NOT RECEIVE !!!!! I WAS ADVISED THAT THEY WOULD CHASE THE REMAINING 7 ITEMS AND EMAIL ME. I RECEIVED AN EMAIL TODAY TO SAY THAT THE ITEMS WERE DELIVERED TO THE WRONG ADDRESS AND NOW THE ITEMS I PAID FOR WAS NO LONGER IN STOCK !!!!!! HOWEVER THEY WOULD ARRANGE A REFUND FOR THESE ITEMS BUT THAT WILL TAKE 5 WORKING DAYS, SO MY NIECE AND NEPHEW CURRENTLY HAVE NO GIFTS AND I HAVE NO REFUND BEFORE CHRISTMAS. I AM APPALLED AT THE SERVICE I HAVE RECEIVED AND FEEL THAT ASDA GEORGE DON' T CARE. !!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Paid for next day delivery, didn't turn up now got to wait in another day as parcel needs a signiture”

Helpful Report

Posted 6 years ago

“Haversham outdoor patio set ordered in the summer. One chair was faulty having been manufactured incorrectly. This filled up with water which resulted in rusty water marking my patio. Costomer services were advised and photographs sent. Had to wait in 3 times for delivery and collections as part of the set could not be sent out. On one occasion the courier didn't arrive as costomer services had cancelled them but not told us. Still no resolution or interest from costomer services who are insistent that the we had not followed the care instructions and it has been outdoors !! No recognition of the fact that the chair was faulty.”

Helpful Report

Posted 6 years ago

“Ordered a 3 piece unicorn print pj and dressing gown set for £14.00 when arrived and opened no pyjamas just the gown. Called customer service who asked to send back the gown,as couldn't send me out the pj's as part of a set. I asked if they could order a new one. All sold out . When asked why my order was sent out with pj's. ANSWER:warehouse sent out. Asked to speak to a manager sorry on other line call back in 24hrs. Just not good enough, very bad service”

Helpful Report

Posted 6 years ago

“Faulty patio set purchased from George caused rust marks on my patio. Costomer services ignored the fact that the set was only purchased a few weeks before, was for outdoor used and was faulty despite me sending photos and numerous texts and calls to then. £30 offered as a good will gesture. This however bears no correlation to the £100 needed to clean the patio and the 3 times I have taken off work to stay in for the courier firstly for the initial delivery then to receive a replacent and then to sent the chair back for inspection. Even though the went with the George courier and I have a receipt for it they say they did not receive it !! This is an outdoor patio set with a label on the box which boasts it's coating and none rust capacity. Had it not been faulty it would not have rusted as it did and I would not have a stain on my patio. Costomer services just don't listen.”

Helpful Report

Posted 6 years ago

Asda George is rated 1.9 based on 317 reviews