Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.90

1.9 Rating 317 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So make online purchase pay for next day delivery Asda take the money, no email with order details, go onto account no orders. Hoping money goes from pending to back into my account but no they take the money. Ring customer services. Wow just wow ! Who do you have working for you? Brutal trying to explain Asda has taken my money I haven’t received anything and there is no order to be told over and over and over again....I’m looking at your account there is no order.....eventually send screen shot of transaction in the bank, do this, oh I’ve never had this happen before I can’t deal with this says customer service guy to then be told again ,......you have no orders on your account ! I know this ! Give me back my money so I can spend it somewhere else ! I will not order again online absolute total and utter waste of time. Asda customer service is the worst I have ever dealt with.”

Helpful Report

Posted 4 years ago

“As a loyal Asda customer of 25-30 years it pains me to report that their on-line offering is not fit for purpose. As a person in isolation I rely heavily on getting what i need through home delivery. My experience of their ordering web site is one of total disorder and disarray with availability notices changing and changing back again as you fill your basket. Items such as bananas, oranges, grapes, broccoli and wines that are readily available in our local Asda store are shown as unavailable on line! Asda even ask you to believe that they know two weeks in advance that they wont have bananas and oranges. Items that are available the day before delivery suddenly are not. Substitution of items is supposed to be at no extra cost but that is often facilitated by reducing the weight or quantity of the substituted item. Other substitutions are totally inappropriate. Bags you pay extra for do not arrive. Drivers, whilst usually helpful and polite, don't seem to have been instructed on Covid distancing or face covering rules. It is about time Asda senior management woke up to the fact their current performance is proving to be a great advertisement for going to Tecso, Saisbury or some other caring national”

Helpful Report

Posted 4 years ago

“Abysmal, delivery, customer and returns service. Only one of two boxes arrived, endless jargon filled auto answering telephone service led to very fast speaking staff who proved didn't listen because their subsequent arrangements were a total disaster. Customer service response to my missing box of orders, "lost in transit, refund and reorder. After consideration I once again went through their patience testing telephone procedure to arrange pickup of the Items that had arrived in the first box, I told them I didn't have the original large box so the items would be in two parcels, no one turned up on the day designated pickup day, back to the telephone, pick rearranged for today, driver arrived with one label for one parcel, as I cannot face yet another phone call, I've decided to dump the item and write off the cash to a never to be repeated experience.”

Helpful Report

Posted 4 years ago

“Bought two tree decorations... they arrived in a box I could of gotten into and held them...maybe then they wouldn't of been thrown around with no protection and ended up broken ...I wouldn't shop again ...yodel driver arrived late and was so rude shouted from van I'm late but what can I do about it...”

Helpful Report

Posted 4 years ago

“WAITED FOR DELIVERY ASDA SAID IT GOT LOST IT WAS ONLY A WINTERS TALE”

Helpful Report

Posted 4 years ago

“Ordered a carseat was supposed to arrive today tracking said it was on its way waited all day for it then said there was a problem with my order. Quick enough taking payment but not quick enough delivering items on supposed day. Rang to complain seems my order is missing. How can it go missing between being delivered to store. Still awaiting to find out where my order is. Won't be ordering anytime soon again.”

Helpful Report

Posted 4 years ago

“Asda Byker , click and collect and Screen Filthy. I was sent a text with order number on “Your George.com order 75418146 is ready to collect from Byker Store,Unit 5 Newcastle Shopping Park store. Please bring valid ID by Thursday September 24, 2020 to collect your 1 parcels.“ Tried inputting the number 3 times, advised unexpected error go to customer services . Young lady and older lady on desk . Young man outside desk , all staff with no masks ??? I am wearing a mask to protect them . Young girl requested help with my collection on tannoy another lady around 40 ish approached with no mask ??? Another few members of staff passed I counted only two with masks on . What on earth is going ? I understand staff don’t have to wear them it’s their choice , so why do I ? No one is protecting me. I will not be returning to this store for cluck and collect . I know I can shop elsewhere locally and staff are wearing masks . If it’s good enough to be mandatory for me , it would be common courtesy to wear them for me. No one checked my ID either . I did show my phone , hope that’s good enough .”

Helpful Report

Posted 4 years ago

“Would not even give one star it that bad ordered last wed paid for name's day delivery on sat ordered all school stuff for kids start back on the Mon sat came and only in item turned up was my iron board bone in of school uniform items called up and was total joke they couldn't understand myself I told them that I paid extra to be delivered on sat all of items quick enough to take money when ordering did not receive emails to sat was delayed so when calling up told as early as Mon which was no good the attitude of call center staff they didn't care I should have been told that items wasn't getting delivered on name date angi not the word I live I live in village and can't travel to get uniform in store Asda get a grip and train your weekend staff to have better manners”

Helpful Report

Posted 4 years ago

“I ordered items and paid for them to be delivered on a nominated day which was Thursday 6th August. The items i bought where to be used for a funeral on Friday 7th August (someone i haven't seen for months due to covid19. On 6th August (the day i paid to recieve the items) i recieved an email to say my items would NOT be delivered on my nominated day. I phoned Asda George and spoke to someone and i had to ask the man on the phone 6 times could i speak to a manager, finally i got someone but soon found out it wasn't a manager but a Supervisor, i then asked the Supervisor to put me on the phone to a manager. Finally i got a manager on the phone. I was on the phone for over 1 hour and 50 minutes and spoke to 3 people. I didn't get anywhere with them, after all that time on the phone i was told i would get a call at 8am on Friday 7th, i didn't recieve a call so i phoned them myself and spent another 40 minutes on the phone (so altogether nearly 3 hours in 2 days) to be told i would recieve my parcel today (which is too late). I was offered my delivery charge back on the Thursday and the was told the same thing on the Friday so one of the managers actually lied to me. They offered me £10 E-voucher to use online at George but after all i have been through with the calls and the stress and upset this has caused and i felt like they just didn't care what had happened. I will NOT shop at George again if this is how they treat their customers! It is disgusting!!!”

Helpful Report

Posted 4 years ago

“Cancel a order and have to wait 3 to 5 days to get money back and the people on the phone dont even care and they dont listen discusting dont get owt from george terrible company”

Helpful Report

Posted 4 years ago

“You charged my card e81 and said 7-9 days for delivery to Ireland. Fair enough. 11 days later order still processing? I contact you to find out what is going on and you send me an email cancelling my order and tell me to replace the order if I’m still interested? Awful customer service. Avoid at all costs. $20 out of pocket due to exchange rate changes.”

Helpful Report

Posted 4 years ago

“Ordered a fairly large order of baby clothes all white items and when it came it was someone elses order. Well i have rung 3 times waited in 2 days and still no one has come to collect items so in the meantime i cant get a refund, to say im disappointed is an understatement. On one of the occasions i rang i had terrible trouble in getting the operator to understand the problem lay with Asdas warehouse and not the carrier ggggrrrrr”

Helpful Report

Posted 5 years ago

“Ordered four items from George Asda. DPDUK has delivered one item only but the other three items that hasn’t arrived was also signed as delivered. I have been on the phone for more than 30 minutes trying to contact customer service but no answer.”

Helpful Report

Posted 5 years ago

“Shocking joke of a company. Give you a delivery day/time and then they don’t show up, no email no text etc. Then say they won’t deliver for another week. When you phone and wait 25 mins to get through and cancel your order, no acknowledgement of any sort. And they have switched off customer service email. Total amateurs, had my money for a month and just don’t care at all. Please never buy anything from them, I will happily pay more elsewhere in future. AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“When my order arrived the outside packaging was for the correct address, however the items inside were a completely different order number. I am in Dublin and the order that arrived was for the UK. Can't get through on phone, just a recorded message. Can't go to a store as there are none in the Republic. Trying desperately to contact them without success. Stay well away, a complete joke. I now have to try to find a way to get my money back. Their system is showing my order as delivered, but its not my order!”

Helpful Report

Posted 5 years ago

“Ordered two multi packs of black tights, but was sent barely black even though invoice receipt stated black tights. I spoke on the phone with customer services and they agreed to re ship two multi packs of black tights but when the second delivery arrived it contained two multi packs of barely black tights and an invoice receipt that stated black tights. I can’t see how it’s possible to blame this mistake on coronavirus or the lockdown but, no doubt if customer services ever respond they will try to use this as an excuse.”

Helpful Report

Posted 5 years ago

“Ordered 4 clothing items in April 20. Returned 3 of the items in the same parcel to my local store and received printed return number slip. Was only refunded for 2 items in the parcel. Contacted customer services who said I will be refunded when I return the item. Couldn't get through to the agent that the item had already been returned. 3 weeks later, still no refund so have had to instigate credit card chargeback. Have used a lot in the past but after this, will never order from them again.”

Helpful Report

Posted 5 years ago

“I tried to order few clothes online and was told that due to them trying protect colleagues from coronavirus I am unable to order online in the evening and have to do that in the morning ( cos evening online order can infect them with coronavirus). When I came back in the morning half of the stuff I tried to order were already out of stock”

Helpful Report

Posted 5 years ago

“I want to complain..i returned a order to you which was collected by hermes on the 31st March..it was received and SIGNED FOR on 3rd April..but i had not received a refund..i had been trying to get through to customer services for a week to find out what was happening but was left in a que for ages..so after near a month with no refund i finally got through to customer services who told me yes my return was received..but then returned to hermes as it was not your own courier!? So you accepted my return and signed for it..had it in your returns department but you could not process the return..so you then took the time to send it back to hermes? I have returned with this courier before so what has changed..why accept and sign for my return..wht not refuse it when it was being delivered. I was told to go to hermes to claim...claim wht exactly..they done their job and delivered my return and it was signed for..am i now expected to lose basically £30! I was told that my issue would be raised and wait for a call or a email..days later nothing..ive even tried contacting you on messenger and again nothing..its absolutely poor and ridiculous. I have shopped with George for years and this treatment is disgusting..by the looks of the recent reviews i am not the only one who appears to be being screwed over and basically left to lose money.”

Helpful Report

Posted 5 years ago

“gutted with asda service.paid for a mattress half way through march,for delivery about 1st of may.Got an email on 29th april to say order cancelled.No apology or good reason why after all this time.Now we have to use old mattress for a lot longer.Why leave it so long to tell us. Beware buyers, i should have checked there feedback before i paid.Never again”

Helpful Report

Posted 5 years ago

Asda George is rated 1.9 based on 317 reviews