Asda George Reviews

2.0 Rating 271 Reviews
23 %
of reviewers recommend Asda George
2.0
Based on 271 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Asda George Reviews

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 15th June 2022
Danielle
Asda George 1 star review on 15th June 2022
Danielle
Asda George 1 star review on 1st January 2022
Jo
Asda George 1 star review on 1st January 2022
Jo
Asda George 1 star review on 1st January 2022
Jo
Asda George 1 star review on 1st January 2022
Jo
Asda George 1 star review on 1st January 2022
Jo
12
Anonymous
Anonymous  // 01/01/2019
Ordered 4 clothing items in April 20. Returned 3 of the items in the same parcel to my local store and received printed return number slip. Was only refunded for 2 items in the parcel. Contacted customer services who said I will be refunded when I return the item. Couldn't get through to the agent that the item had already been returned. 3 weeks later, still no refund so have had to instigate credit card chargeback. Have used a lot in the past but after this, will never order from them again.
Helpful Report
Posted 4 years ago
I tried to order few clothes online and was told that due to them trying protect colleagues from coronavirus I am unable to order online in the evening and have to do that in the morning ( cos evening online order can infect them with coronavirus). When I came back in the morning half of the stuff I tried to order were already out of stock
Helpful Report
Posted 4 years ago
I want to complain..i returned a order to you which was collected by hermes on the 31st March..it was received and SIGNED FOR on 3rd April..but i had not received a refund..i had been trying to get through to customer services for a week to find out what was happening but was left in a que for ages..so after near a month with no refund i finally got through to customer services who told me yes my return was received..but then returned to hermes as it was not your own courier!? So you accepted my return and signed for it..had it in your returns department but you could not process the return..so you then took the time to send it back to hermes? I have returned with this courier before so what has changed..why accept and sign for my return..wht not refuse it when it was being delivered. I was told to go to hermes to claim...claim wht exactly..they done their job and delivered my return and it was signed for..am i now expected to lose basically £30! I was told that my issue would be raised and wait for a call or a email..days later nothing..ive even tried contacting you on messenger and again nothing..its absolutely poor and ridiculous. I have shopped with George for years and this treatment is disgusting..by the looks of the recent reviews i am not the only one who appears to be being screwed over and basically left to lose money.
Helpful Report
Posted 4 years ago
gutted with asda service.paid for a mattress half way through march,for delivery about 1st of may.Got an email on 29th april to say order cancelled.No apology or good reason why after all this time.Now we have to use old mattress for a lot longer.Why leave it so long to tell us. Beware buyers, i should have checked there feedback before i paid.Never again
Helpful Report
Posted 4 years ago
Prepare yourself for the most ridiculous story, Asda original. DO NOT BOOK ASDA DELIVERY! I booked a delivery on the 17th March for a delivery to be made on 6th April 2020. I waited a whole 3 and a half weeks for my order and never received it. Myself and my family members have severe respiratory problems so have had to rely on deliveries during this pandemic. So the story is as follows. On the day of delivery, I received a text at at 19:38 to say my delivery has arrived. I was delighted as my delivery wasn’t due to be made until 9pm-11pm, so myself and 3 family members went outside with bags ready to collect our shopping. He wasn’t there. We circled the block to look for him incase he’d gotten lost but we couldn’t find him. So I called him, he didn’t pick up, and I texted him and he didn’t reply. So I thought it might have been a mistake and that he would deliver within the time frame given. I waited until 11pm and thought it strange that he hadn’t shown up so I checked the online delivery status which says it was delivered. Being so late, customer service was closed so I decided to give the delivery driver another call, but it kept saying user busy which meant he had blocked my number. So I called on withheld number and he answered with “arghhh yes what?!?!” I asked him politely if he was the asda delivery man and he said that his ‘friend’ had borrowed his phone to make the text. So I asked him nicely to contact his friend because my has had very little food and we were relying on the order so that we could eat. He told me he thinks his friend made the delivery and left it in the lobby... we don’t have a lobby. He told me I should call customer service and I explained to him it was closed and if he could help me I would be very grateful. He THEN told me I should send him a text with my name and address and he would go to work on the morning to issue me a refund. IF he wasn’t the delivery driver, WHY would he have that power?!?! So I called customer service this morning and spoke to a woman named Roselyn. She told me she had to investigate before she could decide what to do. She calls me 5 minutes later telling me the delivery guy was a temp and she finds what happened very strange and she would issue me with a refund because Asda cannot offer me another slot. I then asked if I can file an official complaint and she said about what. Honestly, I don’t know if she was listening but I thought it obvious. She told me talking to her is as far as the official complaint goes and she can’t do anything further to help. She was very rude and her tone was very condescending, she isn’t fit for customer service. I told her I suspect something dodgy is going on and her delivery driver might be pinching deliveries to which she told me that would not be the case and that the food would be taken back to Asda and disposed of. I then asked her then would that mean your driver was dishonest? Because he marked the order as delivered, to which she replied they’ll ‘investigate’. I will never ever order from Asda ever again, and I urge you all not to use them, use their competitors, unless you want to wait weeks to have your order disappear.
Helpful Report
Posted 4 years ago
Told our order would arrive on Friday, never turned up. Have been trying to track our order since Wednesday but apparently they are 'unable to retrieve information about our package' even though it was despatched on Wednesday! Been trying to call the customer service now for an hour and they are apparently very busy, we don't even know who is delivering our package!
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Posted 4 years ago
we going through bad times people out off work tin off beans £1.00 disgraceful name & shame
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Posted 4 years ago
Booked a delivery today between 6am and 8am driver said he couldn’t find me eventually got through to customer service 15 minutes to find out he cancelled my order they said it would go back to warehouse she never even offered to reschedule delivery will never use ASDA agin
Helpful Report
Posted 4 years ago
Dont use home delivery! Absolute joke. Ordered things and some didnt show up then I was told I hadn't ordered them! On my original invoice I had paid for them and ordered them. Wasnt my fault that they disappeared after adding something else to my order next day. Total waste of time. You'll have to go to a shop anyways and pick up items missing so no point ordering online. Never had this issue with Tesco!
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Posted 4 years ago
Oh that star us coz there's no -2 stars,not coz is deserved. Worst quality products, double - triple priced compare to anywhere else. Tragic
Helpful Report
Posted 4 years ago
ever… Worst customer service I have ever experienced. I purchased a delivery pass last year, everything was fine up until now...in the new year they have changed their delivery slot times meaning I can no longer get my groceries delivered when I am at home. Phoned customer service (if you can call them that) to be told a pack of lies and they cannot do anything to help me. This means my delivery pass, which I paid for is not of any use. Asked to speak to their manager, so they put me through to my local store manager (why I do not know as it is not a store decision) she then put the phone down on me after asking me to hold. I am really disappointed, I work in customer service myself and if I acted I the way they have I would not have a job.
Helpful Report
Posted 4 years ago
When unpacking the product, my boyfriend cut his finger into a blade that was not securely wrapped. I both a blender Russell Hobbs 3 in 1.
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Posted 4 years ago
I would not even give 1 star if I could. Worse service I have ever experienced, ordered my 4 items around beginning of December to make sure it was delivered for Christmas, paid for names day delivery, items came but damaged so I have refused to accept it and I have contacted George to arrange a new delivery which supposed to be in the next 2 days the items never came I did not get any information I had to call them again, and I was told the items were not longer in stock and I will get a refund! I have only received part of refund and I have checked the website and all things that I wanted were still in stock!!! I will never recommend this to anybody, so not order from George online at all better go to the shop. Wasted my time and money.
Helpful Report
Posted 4 years ago
Salter Glass Kettle Iridescent EK2841IR — returned this product the next day. The item failed to switch off when water was boiling and caused my wife the burn her hand (not seriously )trying to switch it off, she had to pull the plug out to turn off, Also the coloured red lights stopped working at the front area only, the blue lights were ok. The kettle had only been used 5 times including twice when cleaning it for first use.
Helpful Report
Posted 4 years ago
Salter Glass Kettle Iridescent EK2841IR — We bought this product because my cousin has one and is very happy with it. We returned ours the following day because the red lights when it is on the stand stopped working at the the front of the product. The blue lights were ok. More inportant than that after using it no more that 5 times (including twice to clean it at first start up) it failed to switch off when boiling, this caused my wife to burn her hand with the steam when trying to turn it off she pulled the plug out in the end.
Helpful Report
Posted 4 years ago
Received a delivery with a number of substitutes. Please be aware the driver does not mentioned these when delivered. Check your email, as it is up to you to find the substitutes and give them to the driver to return. I have ended up with quite expensive items I can not use!
Helpful Report
Posted 4 years ago
Ordered Lego for a present on 25th November was informed delivery would be by 11th dec got an e mail saying my item was dispatched and would arrive on the 11th got a second e mail on 11th to say they had refunded my money they had for more than 2 weeks, no explanation as to why after being told my item would be here. Disgusting way to do business and customer service explained it by saying it wasn’t in stock when I ordered but was on back order. Will never use them again
Helpful Report
Posted 4 years ago
Anyone order some boy's pyjamas and not been able to pick them up from the store at Sinfin?? That's because they were in our parcel! I called today to see what to do and was instructed to bring them back in. I don't expect a medal for being honest but a sorry for the mix-up, thank you for calling the store and could you possibly bring them in would have been nice. Really really rubbish customer service. I will put myself out for your mistake so that little boy gets his pyjamas but come on, Asda, sort out your customer service. Not good enough.
Helpful Report
Posted 4 years ago
I ordered two pairs of child’s waterproofs and two sets of wellies for next day delivery. 9 days later and Asda still haven’t even sent them to DPD to be delivered, after chasing no answers can be given!
Helpful Report
Posted 4 years ago
Ordered a Christmas tree and decorations and was advised the order would be split into two separate deliveries, the decorations and the tree. The decorations arrived via Yodel last Tuesday and I was advised the tree should be delivered by the 22nd November. It did not arrive I checked all my texts and E-mails and a text from My Hermes telling me the tree had been delivered and left in an outbuilding, there was no photo on the tracking sheet of this outbuilding, that would be because my house is semi detached and their is no outbuilding, also my daughter was home all day on Wednesday 20th and no one knocked at the door. Asda have said they will speak to the Courier as they need to get someone to accept responsibility for the missing parcel before I can get a refund. It’s very frustrating, I have spoken to them 3 times now and on the first two occasions my calls were taken by call handlers who could barely speak English and they had strong foreign accents!
Helpful Report
Posted 4 years ago
Asda George is rated 2.0 based on 271 reviews