Asda George Reviews

2.0 Rating 268 Reviews
23 %
of reviewers recommend Asda George
2.0
Based on 268 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Asda George Reviews

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 15th June 2022
Danielle
Asda George 1 star review on 15th June 2022
Danielle
Asda George 1 star review on 1st January 2022
Jo
Asda George 1 star review on 1st January 2022
Jo
Asda George 1 star review on 1st January 2022
Jo
Asda George 1 star review on 1st January 2022
Jo
Asda George 1 star review on 1st January 2022
Jo
12
Anonymous
Anonymous  // 01/01/2019
CategoriesBlog JO JohannaGB My ReviewsMy Settings HelpLOG OUT For businesses Your review counts! You reviewed George at Asda Add photo JO Johanna 4 reviews Just now Dangerous isney mickey mouse tug toy… Recently purchased black Disney mickey mouse tug pet toy. You get what you pay for this dog toy looks a bargain sturdy rope and super cute if Disney fan, until your pup chews it's ears apart too find covered in plastic cellophane!!!! Very alarming customer services refused too investigate as I did not have product label/packaging or reciept. Something I did not think I would need to keep given the toy looked good on outside. I left a review on product to have it removed, three times have reworded it keeping too the facts and giving my opinion on the good and bad about product and every time it does not get authorised. Clearly are not concerned that their product is faulty and don't want people to stop purchasing or warn people who have purchased that if they have a pup who chews don't give them this toy or could choke on plastic. Other people I know checked there dogs toy to find exactly the same inside but asda Clearly happy with having a dangerous product. The fact it is clear they don't care and reviews are always good on products as they ban any negative reviews. I posted on social media and got message with a u turn to take item in store so can investigate but given they keep removing my review on the product I doubt very much this will be investigated, trading standards on other hand were very interested. If you purchased this for your pet bin it. Shame on asda utterly disgusted by customer services.
Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022 Asda George 1 star review on 1st January 2022
Helpful Report
Posted 2 years ago
Yet again I have been let down by Asda I had a delivery booked for today and it got cancelled without informing me, and I only found out later when I went on the Asda app to track my order, I finally got hold of someone on customer service, and by the time they spoke to me, and the Asda Filton store, and reversed the funds back into my bank account, I can not get a slot until the 26th of December, so no Christmas food for our family over Christmas as no one can drive in our house for medical reasons and we have no transport or support nearby to help us, and this is not the first time
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Posted 2 years ago
My ordered was placed on the 9th November and I have not yet recieved my parcel or a refund.
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Posted 2 years ago
I ordered Christmas three and they send rong item I spoke with costumers services and they sent me other but was delivery same thing again 🙃 can't believe that!
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Posted 2 years ago
Shocking delivery
Asda George 1 star review on 22nd November 2021
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Posted 2 years ago
Do not like all your clothes modelled by people of colour. Will shop somewhere else. I am not racist , just British. I expect 85% of your models to be at least white. Feel very let down by Asda. I am no racist I am British.impressed. Please don't
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Posted 2 years ago
George have totally ostricised the older ladies. Lost my custom for sure, Solomon Jossa & Fairs is not the look for this Nanna.
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Posted 2 years ago
Asda delivered me a ‘navy’ bin that was damaged and the wrong colour. I would have been happy to leave my review on their website. However they rejected my factual and neutral review in a bid to mislead their customers. So I will be posting my factual review wherever I can.
Asda George 1 star review on 27th August 2021 Asda George 1 star review on 27th August 2021
Helpful Report
Posted 2 years ago
I ordered a multi pack of 2 long sleeve t shirts choosing a lilac/pink colourway, on Wednesday I received my parcel and it contained the WRONG coloured t shirts, after telephoning customer service the same day they confirmed that replacement t shirts would be forwarded in the correct colour choice, today Saturday I received my parcel, once again the colourway was that which I complained about so this mistake has been made TWICE! I did telephone the customer care number however the call handlers did not seem to understand, on my second call I was eventually offered a refund, NO email to confirm this, I have written a message to customer service however no automated acknowledgement, this is very offputting a company such as ASDA should treat their customers better! I would also ask where is the call centre based as the handlers seem to have difficult understanding what is being said this is a further headache when trying to reach a solution. I will telephone yet again if I hear nothing further,it does not encourage further purchases.
Helpful Report
Posted 2 years ago
I ordered from Asda 6 storage boxes 100liters. One was broken I called to customer service straight away,send them a picture. They promise me replacement on the 27th of July I stay at home all day and call them. They apologise and promise contact me and send me replacement. Till today I did not recieved any information. I'm very happy with the product, but the service leaves much to be desired. Asda does not meet its obligations to the consumer. Therefore, I have a negative online service with Asda. And I will buy everything in the store making sure the quality is good and product is not damaged.
Asda George 1 star review on 29th July 2021
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Posted 2 years ago
My partner asked for some sausage in the cooked food area in Asda in Shipley the very rude woman said that she was asking a pizza you'll have to wait, my partner walked away from the counter, this has happened numerous times and it is the same woman every Time, the last time she did it my partner complained, she is still working making pizza and is still as ignorant as ever. As for the clothes, who on earth is doing the buying? I have always bought clothing from Asda George but this year the clothes are drab, frumpy not flattering at all all those horrible big collars an puffy sleeves horrible 😢
Helpful Report
Posted 2 years ago
Terrible customer service
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Posted 2 years ago
Asda George women's clothes this year are rubbish nothing for the older woman at all as like a lot of shops it's all about the younger generation
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Posted 2 years ago
Worst company I have EVER dealt with. Ordered some school uniform on the 14th May for collection on the 16th May, no items arrived. Phoned to be told they were in transit. Waited 2 more days and went to my local store gave them the order number to find out my order had been CANCELLED. NO EMAIL, NO COMMUNICATION. Phoned AGAIN to be told I'm sorry its in stock so order again online. Like really??? Asked why no email and where is my money and she said to phone my bank for a refund as its been processed her end. No offer of sending out the items, told no when I asked her to and I have to go online to order again. So if I do that who is to say it won't happen again. No offer of a gift voucher for two wasted trips to my store, no supervisor available to talk to, NO HELP AT ALL. DISGUSTING CUSTOMER SERVICE!!!
Helpful Report
Posted 2 years ago
Disgusted with the online policy of this store. Ordered items to a value of £40 online from George. Paid half using a gift card and half on my deibt card. Needed a refund on part of this order and was told I had no choice but to accept a gift card back. That is their policy. No other shop I have been to has ever had this policy and it is disgusting that they try to make you spend more money. I had no choice on the vouchers, they were a gift. I do not shop at ASDA as I do not have one locally and after this experience I will never again shop online with them either. The item I had to return was a baby bath - they list the dimensions as per the top of the bath, the bottom is significantly smaller and as such no good for the baby bath support which they sell. So entirely their fault I had to send this back. They do not actually sell another kind of bath so I have no choice but to go elsewhere and now though I have no money back to go elsewhere. Every other shop I have ever spent in with a mixed order will refund your card if asked. The customer service agent I spoke to was almost gleeful in telling me that it was not possible and that was that. Apparently it is in their Terms and Conditions - it isn't, it is however buried in the 'help centre' questions which you have to wade through if you want to find out this detail. If you just read site terms and conditions you will not find this detail. Pretty sure it is illegal to try and enforce something like this when it is not stated in the terms and conditions of refunds. No politeness from them, no understanding from them that this was due to their screw up in terms of measurement stated on their site, nothing. The supervisor I was put through to was downright rude to me and the chap called Carl in 'customer resolutions' I ended up with fobbed me off saying he would sort this out with the payments team in the morning and contact me. Needless to say that has not happened. So, thanks for nothing Asda, at a point where I shouldn't be getting stressed and I need the money you've stolen money from me. It is only £11 but when everything you need to buy for a first born baby is taken into account it's yet more money to have to find. If I could leave you a big, fat ZERO star I would. Truly awful.
Helpful Report
Posted 3 years ago
Should change the name from George to Georgina as they clearly don't cater well for boys. My local Asda (Aberdare) has a total of 40 rows of clothes. Of these, 2 are for boys (1 shoes) , 4 are for men (2 shoes), the other 32 are for women and girls. Absolute joke.
Helpful Report
Posted 3 years ago
Ordered 3 pairs of jeans. Sent 3 pairs back only refunded for 2 pairs of jeans at £20 a pair. Dont think ill be using Asda online again.
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Posted 3 years ago
Delivery dates keep changing being recently out of.hospital need some one here to answer the door
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Posted 3 years ago
I ordered click and collect from Asda George. I was waiting for my parcel. Lady came with 3 parcels. Three of us were waiting. She gave us all wrong parcels. When we told her she started yelling. Then other 2 people got their parcels. I was only one left then she remembered to ask my name. I told her my name she said no. I looked at the parcel and told her my surname was printed on it. Can Asda train such employees???
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Posted 3 years ago
Still selling dangerous miami patio sets that shatter spontaneously! Customer service will tell you it's wear and tear!
Asda George 1 star review on 10th March 2021
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Posted 3 years ago
Asda George is rated 2.0 based on 268 reviews