Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.90

1.9 Rating 317 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for home delivery for Christmas presents to be delivered 21/12 for them not to arrive upon phoning customer services to be told no deliveries would be expected to go out until 28/12 to them be told my payment wouldn’t go back into my bank until 24 hours after cancelling then 5:7 working days to have my money back shame on you Asda right on top of Christmas 😡”

Helpful Report

Posted 1 year ago

“The fashion is awful, nothing to get exited about ,never use to be like this ,couldn't find anything classy”

Helpful Report

Posted 1 year ago

“Appalling. I ordered a slab floor cushion for my father, who is dying from cancer and needs to keep his legs up to help the blood circulation in his legs. Paid for delivery and still not recieved anything a week after it was supposed to arrive. Customer service don't care. I'm trying to get my money back, but I've been fobbed off, lied to and passed from pillar to post. Don't waste your money on this atrocious company.”

Helpful Report

Posted 1 year ago

“You would be surprised to see a company like George have such a disapointing service, they have a fast response time however takes them forever to resolve a case. I've refunded an item and it's been more than 1 month for the sales team to send that across to me. Still waiting and does not seem like i would get a refund any time soon.”

Helpful Report

Posted 1 year ago

“Total George disaster at every stage of the transaction. Ordered for next day delivery. Received an email 30 mins later saying delayed. Due to imminent holiday rang customer service and (after 20 mins) cancelled order with refund agreed. Guess what? No cancellation and no refund. Order delivered whilst I was away on holiday. Not only that, some boxes delivered smashed. Had to return at store - except Customer Service counter printer not working. Then comments on Customer Service not allowed on George website and removed. You get the picture? Hassle, hassle, hassle.”

Helpful Report

Posted 1 year ago

“Where to start...I ordered nearly £600 worth of the new Stacey Solomon range. Not only has the order shipped in numerous stages (items still in transit) I collect what was nearly £500 worth of items. I got home unboxed it all the worst packaging I've seen literally thrown into a box the glasses are smashed with pieces everywhere, items damaged but worst of all I'm missing NUMEROUS items yet it states 'collected' No idea what to do now, I've got to spend my time trying to chase up loads of items whilst trying to return all the smashed orders. Never again and Stacey should be ashamed to be putting her name to such a poor system. It's 2023 if a company can't even pack orders well and with care then you shouldn't be trading online, especially with such a big name like Asda. The store staff were equally as rude and unhelpful who kept saying 'is that it now' after trying to scan the parcel QR codes. I'm staring at the pile of broken items in disbelief.”

Helpful Report

Posted 1 year ago

“Vacuum ordered.was sent inferior item to one advertised and pictured . Waited over a month for refund then after waiting 45 minutes on their complaint line was asked to re supply receipt before they refunded the £279 pound so about 6 weeks wait for the money to be back in your bank for refund .”

Helpful Report

Posted 1 year ago

“Only half my order arrived. Customer services are a joke.!! No email no contact form and trying for 4 days to get through on the phones only to hear the same message. So in all honesty Asda have stolen my item and money. Absolutely fuming that they do not give a dam.”

Helpful Report

Posted 1 year ago

“Only recieved part of my order,had email in August to say it was delayed,nothing since,if i cannot get items i would like a refund,i have tried to get through to customer service,but waited 30 minutes still no answer,very dissapointed.”

Helpful Report

Posted 1 year ago

“Ordered dinner set. Got email confirming date to collect from store followed by email saying order delayed. Customer service said would refund when I heard nothing further. Refund never received store couldn't help now Asda have my money I have no goods. Worst service ever AVOID”

Helpful Report

Posted 1 year ago

“Avoid!! Ordered a toaster and kettle paid for delivery and over a week later I’m still waiting and had £5 refunded! Customer services are always busy and never answer their phone . The website is for grocery deliveries- never again will I order!! I can’t even get to organise a refund!!!”

Helpful Report

Posted 1 year ago

“Ordered a birthday gift to be delivered on 29th August and on the morning it is due, they email saying it won't arrive on time and will take upto 3 days. Very poor service and now i've missed the birthday too.”

Helpful Report

Posted 1 year ago

“Horrible experience! Don't buy from them. My daughter was devastated as she couldn't sleep on her bed because of stupid George!”

Helpful Report

Posted 1 year ago

“2 click and collect orders in past couple of weeks and they have both been damaged. And then having the inconvenience of returning to store to return. Not same quality and care as it used to be.”

Helpful Report

Posted 1 year ago

“Sadly the quality of Asda clothes has really deteriorated. Horrible materials, no shape, they all look really cheap. As a previous reviewer mentioned, at one time you would see several items that you liked, sadly not now. Oddly the range of children's clothing is very good. What has happened Asda? I no longer shop with you for clothes.”

Helpful Report

Posted 1 year ago

“Its when you get a text or email saying your email would be delivered that day then when it doesn't arrive you call the customer call centre and explain your problem they say your order as a certain date for delivery so you need to wait until then for delivery I then said to the woman that I had received a text and email saying the order was to be delivered that day but for some reason that went straight over her head or just didn't or couldn't answer my question All I have got to say is stop sending emails and texts saying your going to deliver on a certain day and you don't because most of the time the delivery company hasn't even received it from Asda george”

Helpful Report

Posted 1 year ago

“Asda grocery delivery excellent, been a customer for 3 years would give them a 5 star rating spending an average of £500 a month.Decided to give george a try as I urgently needed a microwave and expected the same exceptional standard of delivdry.DISASTER !!! Delivery due on the 28th of July.No time given.Stayed at home dreaming of my next microwave meal,nightmare mid afternoon notification delivery would be between 6pm and 8pm.In the meantime a perfect 5 star delivery by Asda groceries.Plans cancelled for evening in order to accept delivery.At about 6 was notified delivery waz 17 stops away,later at about 8 notified 7 stops away.21.55 notification to say there has been a problem with your order jt will arrive in the next 3 days.One star, first order with george ,their reviews are definitely up to Asda standards.As a protest I might. stop using Asda superb standard of grocery deliveries for a few months to see if they can improve the delivery standards of their microwave delivery standards.Food for thought !!”

Helpful Report

Posted 1 year ago

“Bought a ladies strappy sundress, washed it on delicates before wearing it as had been on the conveyor belt, took it out of the machine and some of the seams had become holes as badly stitched in places. Have binned it!!”

Helpful Report

Posted 2 years ago

“I bought 4 bath sheets from Asda and I have washed them 3 times and still they smell so bad! I washed them in cold water when I first bought them because of a horrible smell to them but I have had to wash them twice again and still have not been able to actually use them! They stink!”

Helpful Report

Posted 2 years ago

“I never thought I would see the day when you go into Asda to buy clothes and literally can not find one decent thing, I used to spend a fortune every month and bought most of my clothes there now I hardly bother looking it is like a jumble sale of cheap and chatty rubbish, and the jeans and black work trousers are only available in a size 6 8 or 10 and if you do manage to find a real size pair they are 2 foot to long and about 2 sizes smaller than the size stated. They must notice there sales going down lots of people saying the same thing wish they would bring back decent clothing that people actually want and that actually fit true to size and stop putting out cheap horrible clothing no one wants.”

Helpful Report

Posted 2 years ago

Asda George is rated 1.9 based on 317 reviews