Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.90

1.9 Rating 317 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prepare yourself for the most ridiculous story, Asda original. DO NOT BOOK ASDA DELIVERY! I booked a delivery on the 17th March for a delivery to be made on 6th April 2020. I waited a whole 3 and a half weeks for my order and never received it. Myself and my family members have severe respiratory problems so have had to rely on deliveries during this pandemic. So the story is as follows. On the day of delivery, I received a text at at 19:38 to say my delivery has arrived. I was delighted as my delivery wasn’t due to be made until 9pm-11pm, so myself and 3 family members went outside with bags ready to collect our shopping. He wasn’t there. We circled the block to look for him incase he’d gotten lost but we couldn’t find him. So I called him, he didn’t pick up, and I texted him and he didn’t reply. So I thought it might have been a mistake and that he would deliver within the time frame given. I waited until 11pm and thought it strange that he hadn’t shown up so I checked the online delivery status which says it was delivered. Being so late, customer service was closed so I decided to give the delivery driver another call, but it kept saying user busy which meant he had blocked my number. So I called on withheld number and he answered with “arghhh yes what?!?!” I asked him politely if he was the asda delivery man and he said that his ‘friend’ had borrowed his phone to make the text. So I asked him nicely to contact his friend because my has had very little food and we were relying on the order so that we could eat. He told me he thinks his friend made the delivery and left it in the lobby... we don’t have a lobby. He told me I should call customer service and I explained to him it was closed and if he could help me I would be very grateful. He THEN told me I should send him a text with my name and address and he would go to work on the morning to issue me a refund. IF he wasn’t the delivery driver, WHY would he have that power?!?! So I called customer service this morning and spoke to a woman named Roselyn. She told me she had to investigate before she could decide what to do. She calls me 5 minutes later telling me the delivery guy was a temp and she finds what happened very strange and she would issue me with a refund because Asda cannot offer me another slot. I then asked if I can file an official complaint and she said about what. Honestly, I don’t know if she was listening but I thought it obvious. She told me talking to her is as far as the official complaint goes and she can’t do anything further to help. She was very rude and her tone was very condescending, she isn’t fit for customer service. I told her I suspect something dodgy is going on and her delivery driver might be pinching deliveries to which she told me that would not be the case and that the food would be taken back to Asda and disposed of. I then asked her then would that mean your driver was dishonest? Because he marked the order as delivered, to which she replied they’ll ‘investigate’. I will never ever order from Asda ever again, and I urge you all not to use them, use their competitors, unless you want to wait weeks to have your order disappear.”

Helpful Report

Posted 5 years ago

“Told our order would arrive on Friday, never turned up. Have been trying to track our order since Wednesday but apparently they are 'unable to retrieve information about our package' even though it was despatched on Wednesday! Been trying to call the customer service now for an hour and they are apparently very busy, we don't even know who is delivering our package!”

Helpful Report

Posted 5 years ago

“we going through bad times people out off work tin off beans £1.00 disgraceful name & shame”

Helpful Report

Posted 5 years ago

“Booked a delivery today between 6am and 8am driver said he couldn’t find me eventually got through to customer service 15 minutes to find out he cancelled my order they said it would go back to warehouse she never even offered to reschedule delivery will never use ASDA agin”

Helpful Report

Posted 5 years ago

“Dont use home delivery! Absolute joke. Ordered things and some didnt show up then I was told I hadn't ordered them! On my original invoice I had paid for them and ordered them. Wasnt my fault that they disappeared after adding something else to my order next day. Total waste of time. You'll have to go to a shop anyways and pick up items missing so no point ordering online. Never had this issue with Tesco!”

Helpful Report

Posted 5 years ago

“Oh that star us coz there's no -2 stars,not coz is deserved. Worst quality products, double - triple priced compare to anywhere else. Tragic”

Helpful Report

Posted 5 years ago

“ever… Worst customer service I have ever experienced. I purchased a delivery pass last year, everything was fine up until now...in the new year they have changed their delivery slot times meaning I can no longer get my groceries delivered when I am at home. Phoned customer service (if you can call them that) to be told a pack of lies and they cannot do anything to help me. This means my delivery pass, which I paid for is not of any use. Asked to speak to their manager, so they put me through to my local store manager (why I do not know as it is not a store decision) she then put the phone down on me after asking me to hold. I am really disappointed, I work in customer service myself and if I acted I the way they have I would not have a job.”

Helpful Report

Posted 5 years ago

“When unpacking the product, my boyfriend cut his finger into a blade that was not securely wrapped. I both a blender Russell Hobbs 3 in 1.”

Helpful Report

Posted 5 years ago

“I would not even give 1 star if I could. Worse service I have ever experienced, ordered my 4 items around beginning of December to make sure it was delivered for Christmas, paid for names day delivery, items came but damaged so I have refused to accept it and I have contacted George to arrange a new delivery which supposed to be in the next 2 days the items never came I did not get any information I had to call them again, and I was told the items were not longer in stock and I will get a refund! I have only received part of refund and I have checked the website and all things that I wanted were still in stock!!! I will never recommend this to anybody, so not order from George online at all better go to the shop. Wasted my time and money.”

Helpful Report

Posted 5 years ago

“Salter Glass Kettle Iridescent EK2841IR — returned this product the next day. The item failed to switch off when water was boiling and caused my wife the burn her hand (not seriously )trying to switch it off, she had to pull the plug out to turn off, Also the coloured red lights stopped working at the front area only, the blue lights were ok. The kettle had only been used 5 times including twice when cleaning it for first use.”

Helpful Report

Posted 5 years ago

“Salter Glass Kettle Iridescent EK2841IR — We bought this product because my cousin has one and is very happy with it. We returned ours the following day because the red lights when it is on the stand stopped working at the the front of the product. The blue lights were ok. More inportant than that after using it no more that 5 times (including twice to clean it at first start up) it failed to switch off when boiling, this caused my wife to burn her hand with the steam when trying to turn it off she pulled the plug out in the end.”

Helpful Report

Posted 5 years ago

“Received a delivery with a number of substitutes. Please be aware the driver does not mentioned these when delivered. Check your email, as it is up to you to find the substitutes and give them to the driver to return. I have ended up with quite expensive items I can not use!”

Helpful Report

Posted 5 years ago

“Ordered Lego for a present on 25th November was informed delivery would be by 11th dec got an e mail saying my item was dispatched and would arrive on the 11th got a second e mail on 11th to say they had refunded my money they had for more than 2 weeks, no explanation as to why after being told my item would be here. Disgusting way to do business and customer service explained it by saying it wasn’t in stock when I ordered but was on back order. Will never use them again”

Helpful Report

Posted 5 years ago

“Anyone order some boy's pyjamas and not been able to pick them up from the store at Sinfin?? That's because they were in our parcel! I called today to see what to do and was instructed to bring them back in. I don't expect a medal for being honest but a sorry for the mix-up, thank you for calling the store and could you possibly bring them in would have been nice. Really really rubbish customer service. I will put myself out for your mistake so that little boy gets his pyjamas but come on, Asda, sort out your customer service. Not good enough.”

Helpful Report

Posted 5 years ago

“I ordered two pairs of child’s waterproofs and two sets of wellies for next day delivery. 9 days later and Asda still haven’t even sent them to DPD to be delivered, after chasing no answers can be given!”

Helpful Report

Posted 5 years ago

“Ordered a Christmas tree and decorations and was advised the order would be split into two separate deliveries, the decorations and the tree. The decorations arrived via Yodel last Tuesday and I was advised the tree should be delivered by the 22nd November. It did not arrive I checked all my texts and E-mails and a text from My Hermes telling me the tree had been delivered and left in an outbuilding, there was no photo on the tracking sheet of this outbuilding, that would be because my house is semi detached and their is no outbuilding, also my daughter was home all day on Wednesday 20th and no one knocked at the door. Asda have said they will speak to the Courier as they need to get someone to accept responsibility for the missing parcel before I can get a refund. It’s very frustrating, I have spoken to them 3 times now and on the first two occasions my calls were taken by call handlers who could barely speak English and they had strong foreign accents!”

Helpful Report

Posted 5 years ago

“Bought some brandy butter mince pies on 17th nov , while eating one found piece of hard blue plastic in it . Emailed customer services next day as of yet four days later no response . Maybe a product recall or batch recall may be an idea in case some else eats any plastic it or gets it stuck in their throat if it’s a small child .”

Helpful Report

Posted 5 years ago

“Ordered my groceries online amd waited 3 hours. No delivery and no update on app of delivery status. Due to being a Sunday, customer services closed at 10pm. Rang this morning and couldn't give me a reason why delivery didn't happen. Apology didn't seem genuine, felt like she was reading off a script as she kept repeating herself. Worst thing is, this is the second time this has happened!! Worst delivery service I've ever (tried to) use!”

Helpful Report

Posted 5 years ago

“I would give 0 star. Awful service! I ordered 4 chairs. Paid extra for next day delivery service for Saturday. I took an off day to be able to receive it. I got from yodel 3 messages that my items are on the way. Nothing all day. No tracking number even sent to me! 9 pm I called customer service. I ask about the tracking number. The person gave me the numbers and also told me that the chairs will be delivered on Monday. How is possible? So I should take another day off to able to receive my items? I am just loosing with you guys! Made me so angry and mad because I really liked that chairs but I just cancelled the order. Rip off your time and money only!!! Customer service person didn't even offered for me a voucher, nothing. Not happy at all! Be careful with them! Even the person on the phone told me that they knew about this and they will advice for customers to do not order for the weekend delivery service... really? When? Just zero stars...”

Helpful Report

Posted 5 years ago

“BEWARE of online returns with George Clothing. Should you ever need to return clothing you have ordered online & complete online return to be via store, make sure you always fully check your return refund confirmation that full amount of goods returned is being refunded. 3 times in the past 6 months when I have had to return 3 or 4 items from a large order due to unsuitability, 1 item included in the return has not been refunded automatically & I have had to contact them to rectify the issue. To happen once is questionable, but 3 times is totally unacceptable as it also is a highest priced item that has not been refunded. Policy here is fully check your refund amount to what you have actually returned. Under NO DOUBT, I am the only customer being “tucked up” in this way.”

Helpful Report

Posted 5 years ago

Asda George is rated 1.9 based on 317 reviews