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Asda George Reviews

1.9 Rating 337 Reviews
20 %
of reviewers recommend Asda George
1.9
Based on 337 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone
Read Asda George Reviews

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 22nd February 2026
Dave
Asda George 1 star review on 12th December 2024
Spyridon Bormpantonakis
Asda George 1 star review on 18th September 2024
Jessica Lloyd
Asda George 1 star review on 18th September 2024
Jessica Lloyd
Asda George 1 star review on 18th September 2024
Jessica Lloyd
Asda George 1 star review on 28th August 2024
Mr Bangura
Asda George 1 star review on 28th August 2024
Mr Bangura
20
Anonymous
Anonymous  // 01/01/2019
I purchased several items on George.co.uk on a click and collect basis. The option was there to be able to collect the items from the next day from 5pm. I patiently waited for an email to say my items had been received In store ready for me to pick up. This email was never received, so 2 days later (a day after I was ment to collect) I needed a few bits from Asda(old Kent road) and decided I'd go to the store and see if my items where there! The system said it was but they were not! I was left waiting for nearly an hour with my two children with no explanation as to what I was waiting for. Nobody from the department came to speak to me and I was told to call customer services. I did this once home and was unimpressed to find that their customer service agent was unable to tell me anything but it's been held up in transit and he would call me back in the next hour to find out what the hold up was, this call never came. I called again later in the evening with again no explanation as to where my order was. Again I was told by a very rude agent I'd receive an email when it was in store and I'd just have to wait. But he would put on the system for another agent to chase it up in the morning and give me a call back. Again this never happened. I waited another two days without a word or an email and decided I'd just call and cancel the order as I was fed up of waiting. Only to find out the items had been delivered two days before, they had a new system and where struggling to scan the items. I was the told i only had 4 more days to collect it or the goods would be sent back to the warehouse. I am completely appalled at not only the service but the lack of communication for this service. I will not be using George again online.
Helpful Report
Posted 10 years ago
IF YOU VALUE YOUR SANITY SHOP ELSEWHERE. We placed an order ref 25921398 for some items of school uniform on 06.08.15. on Monday 10.08.15 1 item was delivered. This was odd as it was 1 dress and we had ordered 4 of these plus some other items. It is now 17.08.15 and despite 8 call to their call centre and emails to Andy Clarke their CEO we are still no closer to getting the outstanding items. We were very clear that we want to speak to manager at the call centre but this was refused at first then we were told they would call us back. This happen on three seperate days before I email andy clarke ceo andy green senior director responsible for their contact centres, Nick Jones MD for George at Asda and Paul Graves haed of contcat centre operations for Asda. I would have hoped that escalating my complaint to the top after giving the contact centre staff every opportunity to resove the issue would have resulted in some positive action but so far this is not the case. I made it very clear we did not want a refund we wanted the delivery of the outstanding items. I have just received and email from Asda saying I have been refunded! Unbelievable PLEASE PLEASE DO NOT SHOP WITH ASDA ONLINE.
Helpful Report
Posted 10 years ago
Asda George is rated 1.9 based on 337 reviews