“Went to Asda kingswood hull today and a lovely assistant I think her name was Jeanette scanned my shopping for me on the card only till and was very pleasant and went slow so I could pack my shopping .Some assistants are rude so it’s nice to meet one who is friendly and helpful.”
“There is a lady who works in the George section called Gill, I don't think 5 stars is enough. This lovely lady kept a look out for an item of clothing to come in. She took my number and rang me when it came in. She even put one away for me until I could get in to collect it. Top drawer customer service.”
“We would like to thank the pickers and drivers for all their hard work . Thankyou for keeping us safe my husband and l are in our later 60s amd dont go out . We havnt left the house for months. All your drivers are kind happy and nice to talk too. Adele who came today from asda kimgswood in hull is especially lovely and all very careful amd safe socially distancing and wearing masks. Thankyou xx”
“Had a first time online delivery from Asda,found it to be absolutely brilliant,driver extremely helpful under such extreme weather conditions ,arrived when said but was expecting a delay as of the adverse weather .Thankyou Paul,from this experience I will definitely be online shopping again.Thankyou Asda.”
“I like coming to Asda as there's a huge range of products for every department. I love George upstairs because there's some nice clothes and underwear. The McDonald's is also convenient if you're peckish.”
“Used the self service check out and had to find a member of staff to get a carrier bag. Then the member of staff has to scan the bag(s). So they trust you enough to scan your own groceries, but not a carrier bag that use to be free anyhow.
Getting less cashier tills and more self service ones. So less staff needed, so saves money, but this isn't reflected in the prices”
“Just finished shop at Asda Kingswood (21.30 so not busy!)
Used self service till & it went wrong ( not my fault).
Attend cleared fault & I acknowledged this with a thank you.
Not a flicker of acknowledgment.
Come on guys, customer care should be No1 priority.
Really disappointed.
Do you not value your customers?
Without us, no jobs etc!!”
“If you are going to put scan and go in your stores can you please make sure they are charged or there is enough to go round not stuck in a basket at the check out.”
“The staff are nice, but the volume of music is ridiculous, you can't hear what the person next to you is saying. I went to the pharmacy, and they at to lower their masks and stand quiet close to be heard. The excuse they give is it is head office, i've used many Asda throughout the country, and their musuc isn't this loud. I have stopped shopping here.”
“Just been in Asda kingswood store and why have the floor signs been removed for people waiting at tills? Also no management of queuing at tills as we still have this covid virus going around. People not wearing masks properly it's awful. Didnt enjoy shopping there at all”
“It was packed out on Friday afternoon around 2pm, no queue outside you walk straight in, no limit on numbers, spoke to security he said they are counting numbers in, through a system over 1,000 were in store, but he's been told by Store manager Jon not to limit numbers, this is shocking, they did limit numbers during first lockdown, the aisles were crowded I decided to leave, feel sorry for the staff working in these unsafe, conditions, the CEO needs to do something, perhaps the police need to visit and fine the store, money is being put ahead of safety. I've emailed the store, found one for CEO, had no reply after over a week now.”
“Just letting you all know there is no spin the wheel or Xmas box for a prize so don't deliberately go out your way to spend £5 expecting toget something added to your rewards.”
“Really hate this place now. We have taken the decision to shop elsewhere. Constantly no baskets at the entrance. And now the staff have to guard the carrier bags which means waiting for a member of staff to request one..”
“I really hate this place. I've totally stopped shopping there. More self check outs, less staff on Tills. Never any baskets at the entrance. Have to go hunting for one. Prices no longer competitive. And now they don't have carrier bags out. You have to seak a member of staff, and request one..”
“Asda is getting ridiculous they are putting prices up yet again whilst other stores are bringing prices down they are becoming the biggest disgrace in the food industry”
“The Uber delivery drivers are still using the disabled parking bays at Asda Kingswood, Hull. We as disabled drivers often cannot get a parking space.
Why are Asda allowing this to happen, it is actually illegal for them to park in these bays.
So again why is it happening.”
“So got my asda delivery this morning the driver left for me to then see I have 20 missing item for them to tell me they will look into it shift customer service this is the second time now I have had a problem with my delivery last time they sent me out if date items”
“I bought £100 phone for for my my daughter. The customer service is beyond terrible. The phone was 2 days old and they wouldn't even swap it. I'll never buy or shop on-line ever again!!!😠”
