“Very Dissapointed in ASDA Tyres. Booked in with them to have a new Tyre FItted on the 24th of November and I'm still without a Working Tyre Over a week Later.
They sent out a Man from "1st 4 Tyres" Who Installed my New Tyre within 10 Minutes and then he was gone. At first I thought great, job completed quickly with No Problems, How WRONG was I. Went outside the next day to use my Car and the Tyre was completely Flat. Knowing I had an Electric Pump I refilled the tyre with air, which immediately started to deflate. The air was pouring out of the Valve as it was clearly faulty.
So I tried to contact the Man from "1st 4 Tyres"
Surprisingly he wouldn't answer My Calls. After trying all day eventually he sent me a txt saying to txt him and not call as he doesn't work weekends. I explained the issue and he informed me that he thought it may have been the seal but he needed to order some new sealent( what sort of Tyre Fitter doesn't have sealent) and I was surprised he hadn't used it in the first place. Anyway I gave him the benefit of the doubt and said OK, I then contacted ASDA Tyres to make them aware of the situation just so that it was recorded, as I felt the fitter was very unprofessional and didn't have much hope he would return. Fast Forward a week later to Friday the 1st of December, Zero contact from the fitter. And I've been without a usable car for over a week. So I recontact ASDA Tyres where I end up speaking to an unpleasant and unproffesional being who I believe was called Kyle/Carl. Who began with questioning why I hadn't contacted the fitter myself like the whole ordeal was my fault, he then said he would contact the fitter and put me on hold. Kyle/Carl comes back and tells me that the fitter will contact me today, I say that even if he was to contact me that still leaves me without a car over the weekend and if he doesn't contact me by the end of the day what am I meant to do, I also explain to Kyle/Carl that I believe that the valve on the tyre is broken because the air is coming out of the valve and missing sealant is only part of the problem.. Karl/Carl From ASDA Tyres then starts to question how I would know that air is escaping from the valve as I'm not a tyre Fitter or mechanic, to which I explained that the reason I know is because I can physically feel air coming out of the Valve. Carl/Kyle from ASDA Tyres doesn't like this so he decides to hang up on me!! Thanks ASDA Tyres, Very professional... so I decide "OK I will call 1st 4 Tyres" Surprise surprise the Fitter won't answer my calls and keeps hanging up the phone on me, eventually he texts me to say txt him. So I ask if he is coming to fix my tyre today. His reply is No will be Middle/end of next week as he is still waiting for Sealent!!! So Potentially 2 WEEKS without a Usable Car, if he even actually would bother to turn up ( I doubt it). So I call ASDA Tyres to explain What he has said because by this point all I want is my Money back or to have them book me in with another Garage to actually get the work done. Well lucky me!! Upon calling ASDA Tyres Carl/Kyle answers the phone again and immediately hangs up.... so here I am over £60 down with a tyre I can't use and ASDA Tyres unwilling to help. So a Friend lends me his spare wheel so I can book in with a Proffessional garage and get the work done. So we take the wheel off and it's revealed that the fitter hasn't even rebalanced the wheel as he had taken off the weights and the wheel now has zero weights on it. Completely unprofessional service from ASDA Tyres and their Sub Contractors. I for one will never ever use ASDA Tyres again as they are completely 100% unprofessional with their customer service and are happy to use what can only be described as Cowboys to get their work done. ASDA Tyres should be Ashamed!! AVOID THIS COMPANY LIKE THE PLAGUE!!!”
“If I could rate the 'service' zero, I would. The two tyres were booked to be fitted today, Tues 28 Nov at 13:00. I arrived exactly on time to be informed that the tyres had not arrived on the delivery today. I phoned 'customer service'. I suggest to other 'valued' Asda Tyres customers, not to waste your valuable time. At almost 16:00 I still do not know when the tyres will be delivered. I run a business myself. I will not use this company again.”
“Total joke!
Booked and paid for. Drive to other side of city to get fitted at booked appointment time.
Can't fit them until next week!
SIX days to get refund while driving on tyres that need replacing...”
“ordered 5 tyres from Asdatyres for delivery to home, after which only 4 came. spoke to their service number and after a long wait, was told they would look into it. Heard nothing back. Shambles.”
“Ordered tyres from these cowboys after requesting mobile fitting. Was then told they don’t have a fitter in my area so cancelled the order straight away. 7 days later, no refund received, just a load of hiding behind a smokescreen of terms and conditions. In this day and age, refunds should be processed immediately and returned to customers bank accounts, companies like this have no right keeping hold of customers money
YOU HAVE BEEN WARNED PEOPLE”
“Buy cheap tyres from here. But don't buy anything decent, certainly don't buy from them if it has a manufacturers warranty....Asdatyres don't want to know. They only want to know if you post a bad review or call them out on their misinformation that is given.
Better to avoid this company, 1.5 stars on here. (at the time of writing this) must surely be a better company to buy our black circles from to keep our cars on the road than this company who call themselves Asdatyres. They're nothing to do with Asda, of they were their customer services would be 100 times better than it is. I hope this helps you make a better decision than I did and helps you make a more informed choice of where to buy the only things that are keeping you in contact with the tarmac.
J”
“The tyre fitting company Asda arranged to fit my new tyres was incompetent, one of the tyres was not airtight. They said Asda do not pay them enough to check this or to use sealant (which they said they would have if I had bought tyres from them directly). Background - Without me realising there was an issue after new tyres fitted the car was subsequently driven 100 miles with a slow puncture and then unbeknown to me went entirely flat for a week while we went on holiday. The wheel was front end so with engine weight over it I am concerned is will have weakened the tyre wall, sat under the weight for the week. The fitting company and Asda are both blaming each other and are both refusing to supply and fit a replacement new tyre. I want it replacing, but they refuse. If it causes an accident or worse they will be answerable! How on earth can a company that supply’s and fits tyres think it’s acceptable to fit tyres without ensuring they are airtight - it is clearly in breach of contract selling something ‘not fit for purpose’. Neither Asda nor the fitting firm see me as their customer, each saying I should sort with the other. I have waited over a week for Asda to respond to my email, and their response today shows no comprehension of the situation and with a refusal to act.”
“I placed an order on Sunday for 4 tyres the order went through, and an appointment was made for the following Saturday to have the tyres fitted ,And the money was debited from my account at the time of making the purchase. I have now received an email 24 hours after ,stating that they cannot fulfil the order and I can look at alternatives or cancel. I rang the contact number on the email and waited 20 minutes, eventually giving up I responded to the email, asking for a full refund within 24 hours. I have not heard anything back. The cost is nearly £700 and we cannot afford to pay that upfront again and Wait for a refund.
We need the tires fitted this Saturday as we are going away on a family holiday and could not get to a garage before or after this Saturday (with this type of tyre you need to fit four of them)
Asda should not be taking your order if they cannot fulfil it they should also give you a contact number that somebody actually answers.
Asda‘s website is set up to take your money regardless if they can complete the order and then you are left in the situation where you have to get your money back. I am expecting the standard seven days to get your money back that they should not have taken because they couldn’t fulfil the order. which is not acceptable Asda should not take your money until they are in a position to confirm the purchase. If they can take your money straight away, they can refund it straight away.”
“Tyre fitted notice split after couple of weeks on side wall clearly not pot hole damage as Asda claimed. Garage fitted also said this wasn’t having to get a few tyre at over £250 and try and pursue a claim now which can take around 12 weeks”
“Turned up at garage at agreed time , said they didn't have any confirmation of my booking but had my tyres . Told me Asda tyres had continued to take bookings but without any dialogue with garage and this had happened a dozen times at least that week . Manager at garage said if I contact Asda tyres and confirm I had made order they would give me tyres and let me go somewhere else to get fitted as I had paid for fitting I said no thanks the manager said no skin off his nose as Asda only pay £9 a tyre for fitting . When I complained to Asda they told me they would look into it . I asked for compensation but was told we don't do that . Will never use this service again and would anyone using prepare to be let down”
“Bought and paid for two tyres and fitting service booked.
I was informed that to have car at Garage before 0830 for slot to 9.30am to have tyres fitted.. Arrived 8.15am and waited till 8.55am for reception office to open. I was informed by garage that they were not informed of my booking and that tyres have not been delivered.
Appalling service.
I WILL NEVER USE ASDA AGAIN.”
“The biggest mistake I made was trusting Asda Tyres to fit the tyres as agreed & complete the order. I requested to speak to a customer service manager and was told none were available and when I was trying to explain our situation, I was threatened with a call termination, I could understand if voices were raised, or unacceptable language used but to threaten to terminate the call because the call handles felt he was going round in circles is completely unprofessional.
WILL NEVER USE AGAIN OR RECOMMEND”
“Absolutely appalling Service booked a tyre fitting and was told to have car at Garage before 0830 arrived on time to find tyre had not been delivered but asked to wait as it may be on its way. I had moved meetings and arranged time off work to deal with this matter as i has quite a journey to undertake and didn't fancy doing it on a space saver. tyre never arrived spoke to ASDA customer Service to be told they only use ASDAs name and are nothing to do with them. The garage had another tyre but it was £40 ponds more expensive when I told this to the operator I was just told read the small print we don't guarantee anything. Appalling service and appalling customer service this must be Brand damaging for ASDA”
“Firstly Customer Service is appalling. I was on hold before the call was answered for in excess of 10mins each time.
Secondly, they book you into a garage without checking the availability with the garage.
Lastly, the tyre that I received was not as expected as there was missing information on the website and Asda refused to do anything about it. After a few 'don't knows', being put on hold, being directed back to the fitter and a couple of unanswered emails...I am now £288 out of pocket without even so much as the offer of an exchange.
Absolutely disgusted.”
“ordered asda tyre. it is been 3 days. last 2 days i been to fitter to get it done. each time fitter said tyres nit arrived. if it is delayed they should show some manners to let me know. they have my number email id everything. until this moment i have no clue where my tyres are . emailed called, online messaged, still no response at all. ridiculous”
“What an absolute disgrace these people are to the human society. I had a punctured tyre due to driving over a dangerous pothole on the M11. I ordered a tyre from Asda Tyres with mobile fitting. I was not only delivered the incorrect tyre model but mobile fitting (Essex Mobile Tyres) damaged my alloy and did not balance the wheel! I asked the fitter to remove the tyre, but he refused. And then he has the audacity to tell Asda Tyres that I was happy with the tyre and fitting.
Straight after the fitting, I made a complaint to Asda Tyres after numerous telephone calls and E-Mails with photos clearly showing the tyre model sent and the damage caused, but they disagreed with my complaint. They do not accept the fact that they delivered a complete different tyre to the one that I ordered. I ordered a Bridgestone Potenza, but I was sent a Bridgestone Turanza Eco which is half the price of the tyre that I brought. Thankfully I had called to ask for a document receipt the day I had ordered the tyre!
I offered them two options; to either give me a full refund, or to deliver the correct tyre but they refused both.
I have contacted my bank and this will be fully investigated. For sure I will be given my money back with the support of my bank as I have strong evidence to support my claim.
I will also be making a complaint to Financial Ombudsman Service for the trouble and upset caused.
I am not to take anything further with my alloy being damaged as I need a new alloy because my alloy is buckled due to the incident that happened on the M11. But this is a lesson learnt to go to a professional even with the simplest thing.
If you are in the right and they refuse a refund, go straight to your bank with evidence as they have the power to take the money back off of them! Stand for your rights!”
“Appalling service - when I arrived at the garage to have my tyre fitted, the tyre hadn't arrived and the garage told me their tyre machine had broken. They'd informed Asda Tyres about this several days earlier. Asda didn't contact me to tell me the booking couldn't happen. I spent over 30 mins on hold with Asda Tyre trying to resolve the problem. They refused to send out another tyre or book a new appointment. Later that day, the tyre arrived, but Asda Tyre were awkward about letting me collect the tyre and take it elsewhere to be fitted. When I complained, I received an officious email telling me there's small print that tells me they might not deliver / fit the tyre on time! Go to Black Circles instead - better service all round! Order ref: ASDZ24Z28ZK8”
