Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,794 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 11th June 2025

383

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The 36” wagon wheel fire gate that I ordered is exactly what I wanted. It’s super heavy duty (65 lbs) and looks amazing!”

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Posted 1 year ago

“I liked a lot of things abou the interaction. The items arrived well-packed and the customer service individual was very polite. Initially, I was frustrated with the inability to order items on the website that were out of stock. My thought was that it would make sense to be able to order them and have the order filled when they were back in stock rather than having to constantly check the website for availability. It appears the company followed through with that approach as that is ultimately how my order was fulfilled. I appreciate that thoughtfulness and look forward to ordering additional products in the future. Thank you.”

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Posted 1 year ago

“Fast shipping!”

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Posted 1 year ago

“I like the product and the delivery timely!thank you!”

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Posted 1 year ago

“Excellent Experience! Quality of products could not be better! At all times I knew where they were at with respect to my order. Never experienced this to such a high level before. I will be ordering from this company again. Very Satisfied. The Order was delivered in a very reasonable time frame. Boxes were in good condition and no damage considering the weight of the product. Thank you.”

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Posted 1 year ago

“Site was way to use. Shipping was quick. Quality product. Didn’t enjoy the process of removing the protective film that was on the fire pit I bought, but small inconvenience for keeping item in good condition throughout shipping.”

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Posted 1 year ago

“Very good quality. Fast shipping and great price. 5 outta 5. Thank you”

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Posted 1 year ago

“Perfect customer service after initial order lost in shipping”

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Posted 1 year ago

“This was the replacement shipment of a damaged item. I had the shipping insurance so this second experience was through them.”

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Posted 1 year ago

“Awesome 👌”

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Posted 1 year ago

“Excellent quality for a great price”

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Posted 1 year ago

“Great place to order your grilling needs. And they shipped your items super fast. Prices are great.”

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Posted 1 year ago

“My husband loves it. He said it is very sturdy and well made. He can’t wait to use it but he’ll need to wait until it’s not snowing and so windy.”

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Posted 1 year ago

“Excellent customer service. Product was good and arrived on time.”

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Posted 1 year ago

“Item was exactly what I needed. Shipping was quick!”

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Posted 1 year ago

“The quality of this Santa Maria grill is outstanding. Albeit I was fortunate enough to have purchased this grill on sale, full price would be a bargain. I didn’t find a comparable product for any price! American made is Rockin’!”

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Posted 1 year ago

“The product I ordered was just what I wanted and at a reasonable price! Thank you”

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Posted 1 year ago

“The quality of the product is excellent. The only thing was the high top table needed to be cut down slightly because it was too tall for the chairs.”

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Posted 1 year ago

“Works great on grill, exactly what I was looking for.”

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Posted 1 year ago

“Outstanding quality furniture and furnishings from Ash & Ember. Their teak furniture is first quality. The wide selection of outdoor and patio items is unmatched. I don’t shop anyplace else until I check with Ash& Ember.”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,794 reviews