“The worst lying phone company I know of they lie n tell me I going to get a phone from the government every since September of 2023 it going on February 2024 n each time I call about my phone they hang up.”
“I made a mistake browsing the internet and found a company, Whoop, offering free internet service. Without reading the fine print, I subscribed and to my dismay, the next morning, my service was shut off with Assurance. I immediately contacted them informing them of my mistake. First, the representatives would switch me to take the survey without helping me. I continued to call because I needed a phone and was told on January 12, 2024, I was being sent one out. I called a couple of days later and was told I have to receive a form first. What? Why lie? I keep speaking to these nonchalant supervisors(Leonard today) who did the same thing before rectifying my problem, switch me to take a survey. I called back and spoke to Mikey, who had me holding on for 45 minutes while he supposedly applied for my phone before returning to the phone, he switched me to take a survey. What type of service are they providing? Initially, I put $10.00 on my phone. I had gone somewhere and had gotten lost. It was dark outside, I'm scared, lost and pick up my phone to find my directions, and I could not get Google Maps nor make a phone call. That was the scariest episode of my life thus far and the representatives have the audacity to play games with people's livelihood!”
“I have had nothing but problems with assurance wireless since 2022. My current phone that I've only had 3 months does not ring or vibrate when a call or text comes in. I've spoken to five different reps since the beginning of December they all either make me repeat what's going on again and again and again and again so I'm spending hours with these people and when I asked for a supervisor because now they want to charge me $80 for a new phone that the rep from last month said I would be getting a free new phone in January because the errors on my phone are coming from assurance wireless and it's not something I've done. Now the two people I've spoken to today not only have I spent a lifetime on the phone with they each when I asked for a supervisor they say they're transferring me and they hang up on me. I don't know what to do I can't get a supervisor to save my life. This is an absolute nightmare and I've had issues in the past. I don't know what to do I'm disabled, I live in an alf. I can't walk and buy a new phone and if I had the money to buy a new phone I surely would be going with a different company. I've never had so much trouble with a single company.”
“Assurance Wireless sent me multiple mailings trying to get me to upgrade to the improved package the government provides for which Assurance claims includes a free Smartphone. I have one of their slow, crappy android phones that is outdated and laggy, so I figured why not; at least I wouldn't have to fight with my phone in order to use it. Well, I called them to upgrade to this package and then got 2 letters dated November 20th, 2023 reiterating all the benefits I'd receive and confirming that I would soon receive a new Smartphone. The second letter even reminded me to set it up when I receive it and explained how. Long story, short; I never receive it in a whole month, so I called them today to let them know, thinking it would be as simple as bringing the mistake to their attention and that they would have one on it's way to me in a few days, but no such luck. The representative (who was clearly outsourced from India) smugly told me that it was just for "new customers" and that there was no new phone listed on my "account", so I said "Well that was your company's mistake" and asked why they would send numerous pieces of mail stating in black and white that I would be getting a new Smartphone soon when it wasn't true. His answer was that they send the same letters out to all customers; existing and new. That was when I realized it was intentionally deceptive. I told him that if they send out letters making such promises they have to honor them or they are in breach of contract and are doing false advertising. I told him that if I report this to government agencies they are going to wonder what Assurance is doing with the money they provided them to supply customers who upgrade with these new Smartphones, and they could be in alot of trouble for pocketing that money and only providing half what was promised. He smugly told me to go ahead as if nothing would happen to them. I told him that no matter how he or the company twists it the facts speak for themselves, as nowhere in the material I received did it ever say that only new customers get a new Smartphone, and they are denying these to people who need them. He could save them the embarrassment of having a government probe and having to pay that funding back that they'd received, and that the whole point of this program is to create equality in access to the poor as to the rest of society, and having an outdated and barely functioning phone is not it! He refused to make it right and only said that the "legal department" would give me an update by email or text within about 7 days. I am sure they are well aware that the company is engaging in deceptive business practices and that because they work for Assurance they are just banking on that low income people don't have the money to sue them, and that regulatory agencies will look the other way. Well I will be filing complaints with the FTC and the FCC, and I have contacted my Congressman. Congress didn't pass this legislation for dishonest and greedy companies to rip off tax-payers and screw people on Medicaid.”
“Do NOT apply for Assurance Wireless. The Customer Service employees are incompetent and untrained in this field. I had no issues until I signed up for the government plan. I have an older phone and was told I would receive a new one with this plan. I waited and waited for the new phone to arrive but unfortunately it never came. I called customer service and was told I would have to purchase a new one. Why was I told I would receive a new phone when clearly I would not. I CANCELLED my service with them because of the way I was treated. Shame on Assurance Wireless for treating customers like this!!”
“Assurance had promised to send me a replacement phone, but I had to wait for over 10 days. When I followed up with them, they informed me that they would charge me $39 for this service. However, when I called again after 10 days to inquire about the status of my request, they told me that it had not proceeded and that the price had now changed to $79. I strongly advise you to avoid getting a phone or service from this company.
Moreover, they were rude and even hung up on me during our conversation.”
“Worse celler service in America! There's always a problem with your phone or cellular service! TODAY there system isn't even allowing payments to go through because of there technical issues on they end. BEFORE this they are constantly having technical issues or these raggedy short term phones have issues and don't last a year. If you have high blood pressure like I do.... I FIRMLY ADVISE you to NEVER EVER GET A PHONE OR SERVICE from this company. The FCC needs to DISCONNECT and DISCONTINUE considering this company to handle free service for customers who qualify. Besides that customer service is good for only one thing.... LYING TO CUSTOMERS about anything or any problem you may have with the service. They'll lie just to get you off the phone and will have you waiting for results back and you'll find out... THAT WAS A LIE. My New Years resolution is to change carriers because NONASSURANCE WIRELESS ain't IT! I'M writing this review to save someone else the time , energy and headache of dealing with this problematic company. I don't hate anyone but I wholeheartedly HATE ASSURANCE WIRELESS AND THEY SHOULD JUST SHUT DOWN THIS WHOLE COMPANY AND FIND ANOTHER COMPANY WHO CAN ASSUREDLY provide a positive customer service experience. I've had to contact the FCC and file a complaint numerous of times and apparently they at the Corporate level DON'T VALUE customer feedback to change course! Again! THE WORSE CELLULAR SERVICE IN AMERICA! THE END! PERIOD!”
“Assurance sends out old phones and say they are new, after charging you 32 dollars! The phones don't work, and after you complain, they want to charge you another 20 to 32 bucks! They are rude and hang up on you!”
“Very poor customer service. I spoke with 5 represetatives in the last 45 days to fix or replace my phone. They couldn't fix it and they all promise to send me a replacement phone which I have never received. They are a bunch of liers. My advice to you is to stay away from Assurance Wirless. It is total BS....”
“terrible service, even the automated service is rude, the customer reps dont help...
I returned a phone via their own fedex envelope - and apparently you have to tell them the fedex tracking number abdn when yoy do now you wait another 48 hours to confirm they got it thennnnn they cant even call you regular phone - its just terrible horrible - and if you need to speak to the manager that will take a lifetime”
“The cell I had stopped taking a charge. No problem, they sent me another. About two months later the same thing happened with the replacement phone. I called they said no problem it was under warranty. The agent took all my information and said they would send me a replacement within 10 working days. I wait for the replacement that never comes. When I checked on it I was told that the second phone was only covered for 90 days and I would have to buy a new phone. Why wasn't I told that when I called to get the second replacement if that was the case? I've canceled my service. Customer service is incompetent. Waiting for a supervisor takes forever (if you don't get disconnected) and they all regurgitate their rote. Why would I purchase a phone that stopped working twice before having it one year?”
“* Customer service hard to understand English & hang the phone on me.
* promise brand name for cell phone then you will receive garbage phone UMX Obsolete. if is working.”
“Things were fine for over a decade, or so I thought. There is a renewal process that you have to do each year to remain eligible for the Life Line free phone service. I had been getting the renewal notices each year and things went fine for over a decade. Suddenly in the past year or so they were not sending me renewal notices and I would only get a warning that the phone service would be turned off on such and such a date. I would call customer service and they would say they'd fix the problem and then send me renewal notices by text and email. Still I never got any renewal notices. It also seemed that they were now expecting me to renew eligibility several times a year randomly. There was no way for me to predict when I was supposed to renew. This happened 3 times this past 6 months or so and the final time I got zero notices at all and they turned off my service and locked my phone. The only way to contact customer service is if you have an active phone number so the only way to fix the problem would be to "top up" and pay $10 to turn my phone on just so I could talk to customer service. That was the last straw. I switched to Tello at $7 a month and had to buy a new phone because the old one was locked and there was no way to contact customer service. Seems like a scam to me. I think Assurance Wireless makes money each time someone pays $10 to unlock their phone.
Add to that, I have just discovered, after using my new phone and new carrier for just a few days, that many of my texts were not going through using Assurance Wireless. I also was not receiving all texts that were sent to me. There were several times that texts took days to arrive at my phone. One time a text was sent to me on a Sunday and didn't arrive until Thursday. I am left to only wonder how many people I texted and they never got my texts. And vice versa...how many texts did I never receive from other people. Since switching to my new phone and carrier I am getting texts from people who I've never gotten texts from before. One neighbor who I'd been texting for years and never got a response said these are the first texts she's ever gotten from me. Using her exact same phone number, just a different phone and using Tello instead of Assurance Wireless. Shaking my head.”
“Your salesman came to fourfreedoms house Miami Beach it went from a free phone to a 150$ phone what bait and switch sales person a low life company stay far away this company Stan moscat”
“no network 3 weeks. have called multiple times to try and fix phone, sent new SIMS still no network. keep getting run around they keep saying it will be fixed in 24-48 hours- but again this has been going on for weeks and no service. Yet at start of phone call it says if you don't use your service you will lose it. How can it be used when they are not providing service.”
