“Assurance Wireless is not good at all they do not care either!!! For about a month they have told me one lie after another and still have not fixed my phone or the problem with it. They want me to buy yet another phone but it's really expensive and they don't want to fix anything and they think by buying another phone will fix something instead of just doing a little bit of work on their computer!!!!!! I would not recommend this place to anyone at all!!!!!!”
“This company isn't worth a persons time to apply. They say that you have to make at least one phone call or text a month. And even though you do that. They will come up with some kind of lie to cut your service off!! I made a phone call the prior month and now they say I have more than one lifeline. This is a joke, everyone knows that a person can't have more than the one. Ya'll need to come up with a better lie than that. Seeing that ya'll are going to lie on people. I took my service to another carrier. Will receive a BETTER smartphone. This company doesn't give "good" smartphones. They give you something no one has ever heard of!!! Like I said it's a JOKE!!”
“T-Mobile holds the contract for this program, they send out defective equipment and expect assurance customers to pay $20+ for shipping.
There's CSR's have no idea what customer service is or that they are regulated by the FCC or how to assost with any issue from billing to technical.
T-mobile places the title of supervisor on new CSR's who have zero supervisory or management experience which exacerbates problems that the 1st CSR created. None of these people
1. Listen
2. Comprehends call stoner requiring repeated statements due in part to lack of the ability listen
3. Zero process to ensure equipment/devises meet minimum requirements for use i.e. ability to connect with their towers
I have been STUCK with a useless device that T-Mobile negligently sent and I am shocked that the Cheif Director responsible for the Assurance Program signed off on such a sub-standard vendor and devices. This is a prime example of negligence with tax payer money. The Director who signed off on this vendor and devices needs to be held accountable for the abuse and negligence withis program.
Tax payer funds were allocated for this program and should not be allowed to continue when out ofof compliance with FCC Statutes. If the branch of government responsible for management of the Assurance Program is unable to ethically oversee it they need to find a professional and responsible Director who can successfully manage it. Including giving a reonsible,blbethucal vendor thhe contract. Stop wasting OUR money.”
“I have reported your company to the FCC and FTC. I will call a family member who is a sitting member of congress. You think that deliberate and criminal activity is fine. I am going to show you exactly how quickly you will find yourselves in a class action suit for illegal FCC activity.”
“Absolutely disgusted, helped my mother get her first cell phone. First the Sim card didn't work then the charging port stopped working. 5hours on the phone in total and 3mmths and still no phone and no answers. Was Absolutely ridiculous.”
“This is the worst business if you want to call them that! I have been waiting 12 days and still no phone! Now they tell thay do not even have my phone in stock, LOL.. Imagine a cell phone I strange company that we pay to replace out phones and they don't have the phones.. LOL It's ridiculous”
“Customer service is awful, poor listeners, can't resolve problems, lie to frustrate customers. Don't care about complaints with FCC.
What good is a phone that doesn't operate properly. Cheap is cheap the American disabilities act should cover an advocate to deal with assurance tmobile”
“I've had nothing but positive, even a wonderful experiences with assurance. I'm low income and they have provided me for 4 years straight with fantastic smartphones. There's been a few hiccups here and there but nothing that an assurance wireless representative can't handle. I have no complaints about insurance. Only compliments. I'm sorry you guys disagree”
“I would like to make a formal complaint against the company Assurance Wireless I am on the lifeline program and I have spoken with several representatives and I'm not able to get assistance on March the 22nd I called in and spoke with representative named Jima and regards to setting me up with a SIMs card since my original phone device was damaged and could not be repaired and was not under warranty I was advised that I could either pay for one of their phones who purchase a phone from somewhere else or activate a device that I already had I opted to activate a device I already have once they were able to view my phone they stated that I needed a SIMs card so I asked him to send me a SIMs card after 3 to 5 business days they were not able to assist me they said that they were going to look into you a replacement phone since I was a VIP and listed that I would receive it within three to five business days the case number is 1878-181141
and speaking with the last representative name for f o u r she did not want to provide me any additional information such as an ID number or a location she stated that all of her supervisors were in a meeting with the managers and that we would have to wait I opted to wait and we have been on the phone since 11:13 this morning I don't appreciate the fact that this company is not truthful they do not show Integrity because the last representative named Jima stated that I should be receiving the phone within 3 to 5 days I did not get any type of notification that I would not be receiving the phone so in part I have to call back in to review this information with the representative we are currently still on hold waiting for a supervisor manager to get out of the meeting my reference number for the call for 318 is 187-66-31-33 my phone number listed with insurance wireless is 346-350-0882 I advise that I cannot use this phone and it is presenting a risk to me and my household with the young child I'm currently using a friend's phone so that I can try to get this phone activated or updated and I've been experiencing so many difficulties I would not recommend this service and the authorities needed to be alerted because people should not have to go through this as Americans hang into the government and taxes please review my request for review and please provide alternative Solutions also just as a note there should be a supervisor or manager available or some departmental head that's available that is not currently in a meeting that is unheard of for a company please address this as well thank you”
“The SIM card doesn’t work tried 3 times on ,3 new Sims cards for 2 and a half months now. Several different representatives couldn’t activate the SIM card. The told me to buy a new phone $70 later on 3/ 28/2024 new phone came in. 3/29/2024 tried to activate new phone same thing T mobile svc came up. They couldn’t activate phone they said wait 72 hours to activate SIM card & gave me a network ticket number. Assurance Wireless IS AScam! And a Fraud and I WILL Be returning this New phone and asking for a full refund!”
“MY PHONE WAS STOLEN AND I AM DISABLE .SO I CALLED ASSURANCE WIRELESS AND REPORTED THIS THEM .SO THEY GAVE ME A HARD TIME MINED YOU I HAVE BEEN WITH THEM FOR A LONG ,LONG TIMES EVERY SENT THE PROGARM CAME OUT FOR THE FREE PHONE.I USE MY PHONE FOR MY DR.TOCALL ME .ANYWAY THEY TOLD ME THAT I WOULD HAVE TO PAY 79.00 FOR AND PHONE.I TOLD EVERY ONE THAT I TALKED TO THAT MY PHONE WAS STOLEN EVEN MANGER. SO I TOLD TO BEN ON 3-21-24 AND I HAD PULLED UP ASSURANCE WIRELESS AND WAS READING THE INFORMATION TO HIM ABOUT IF ANYONE PHONE HAD BEEN STOLEN ;HE SAID THAT THE INFO WAS NOT UP TO DATE AND THE INFOR WAS OUT OF DATE OLD INFO. SO THEN BEN TOLD ME THAT THEY HAD A PROMATION GOING ON AND THAT I WOULD RECEIVED A PHONE IN 7TILL8DAYS. SO BEEN WAITING FOR A PHONE EVEN GET A CONFORMATION NO . SO CALL BACK TO ASSURANCE WIRELESS0N3-28 24 AND TALKED TO ANN AND ASKED HER ABOUT WHEN WOULD I RECEIVED MY AND GAVE HER THE COFORMATION NO AND SHE SAID NO PHONE HAS BEEN ORDERED FOR ME TO RECEIVED. ASKED FOR MANGER AND SHE SAIDED THAT THEY WAS ALL IN A MEETING SO I ASK HER HOW LONG WOULD THEY BE I WILL HOLD ON. SOI HAUNG THEN CALLED TALKED TO ANGLE I ASK TO TALK TO MANGER SO HE CALL THE PHONE I WAS CALLING FROM AND SAYED THAT YOU ALL DIDNT HAVE PROMOTION GOING ON AND HAUNG UP ON ME [ CAHHED BACK AND THEY SAID THAT YOU ALL WAS CLOSED”
“I told them that I have been having trouble with my phone and they said they would trouble shoot it they could barely speak English and I have to repeat everything three times and I called back on another day and I told them my phone had been shut off and it was wrong and they told me no that everything was all right. I called them back on another day I told them I was expecting a call from my wife doctor that I needed the phone to be working same thing they didn't understand and so my wife missed her appointment they need people that know English”
“Every time I get phone, they say national provider said your not eligible, and cut my service, we've started 2 phones, this year, and now calling national provider to get 3rd phone, I'm a diabetic and in rehab for a year and need the free service they offer. This is horrible to say the least.”
“My mobile hotspot was working fine for over a year . Now the last four months it is less than one Mbps. That won't even download email. I've been on the phone for a couple weeks with no improvement. I filed a complaint with the FCC. If enough people file complaints maybe they will provide more.professional service.”
“I've been a customer for over 10 yrs now the new phone I got wouldn't allow landline phones to call my phone number it'd say this number is not a working number so for 3 weeks of trying to fix the issues with assurance wireless they sent me a new phone supposed to be a upgraded phone but it wasn't and they sent it with no sim card so I used my old phone's Sim card and transferred everything over to New phone got it activated but still landlines can not call my phone I'm missing out on jobs and medical appointments due to these issues I'm not even bothering trying to continue service with assurance wireless they lie oh we're upgrading your phone and overnight it to you didn't happen same phone as my old one and no new Sim card and they never fixed the problem with landlines being able to call me. Very dissatisfied with there service representatives and with the poor service moving onto another phone carrier for a Free upgraded phone and service.”
“Assurance wireless is the WORST company ever they cancel my account when i didn't even know it and said i was not able to get my old number back due to them canceling my account on their terms i ve had them for years and of sudden now its a problem yeah yall are a big hypocrite and nothing is good about your lying ass company do not go to this company the worst ever and they dont have good phones either better off with a better company than theirs .”
“It all started last month or so I called to have my sister's phone replaced because of damage and after going through the process with an agent I was wondering where replacement was because it hasn't arrived so I call to follow-up an find out he had hee service disconnected and canceled. I am livid I've been working on now reapplying and have done so since Fri all I get from these people is " I'm sorry I understand don't worry your sister will get new phone". How I've done 6 applications and I'm sick of these Q scheme no respect for an over 10yr. User plus my sister is mentally special.”
“I'm so DISENCHANTED I'VE HAVE HAD THEM FOR FOR A FEW YEARS I'VE CALLED 6 TIMES IN THE LAST WEEK STILL MY PHONE ISN'T WORKING. NO SERVICE AT ALL I'VE TRIED TO BE A PHONE TECHNICIAN ON THE PHONE FOR 45 MINUTES EACH CALL MY PHONE STILL ISN'T WORKING. I'M DISABLED 62 I HAVE A HEART CONDITION AND COPD I'VE TRIED EVERYTHING THEY ARE UNCONCERNED TRYING TO SELL ME A NEW PHONE. I'VE HAD THIS PHONE FOR 6 YEAR'S I'M ON A FIXED INCOME I CAN'T AFFORD TO BY A NEW PHONE THEY AREN'T GOOD ANYMORE WORSE SO CALLED CUSTOMER SERVICE CAN BARELY UNDERSTAND THE THE SERVICE REPRESENTATIVE EITHER. ACCENTS ARE SO BAD NOT SURE WHAT THEY ARE SAYING I'M DONE 👍🏾”
