“Never got my replacement phone, even after I reapply. I also bought 4GB after the monthly expire; after I purchased it again. They claimed that I already used up 4GB in one day. Asked for a refund, they refused, spoke to their manager; of course their an outside source. She only gave me 1GB. I spent over $22. I would not be continuing to use this service ever.”
“On a good day after 10 or more attempts I might be able to use the internet for 5 minutes before losing the connection This makes it impossible to fill out forms or a anything else. I have to go to the library if anything important. They also messaged me 20+ times in one day that I had used up my Hotspot data. I never signed up for Hotspot. When I called Assurance they could see never I used a Hotspot. But when I filed an informal complaint T mobile said in a letter that I had signed up for lifeline and the hotspot. I just want to be able to use the internet to fill out paperwork.”
“OMG it is sooooo wild to deal with the Filipinos... Of course, in the Philippines.
I have never been treated so hidiously--so politely--- IN MY WHOLE LIFE.... It's Really creepy,
and sends ya right over the edge.
I am not a violent person..never have been, but I wanted to reach through that phone and choke them!!
At least with us Americans you know where you stand _ right off the bat!!! There's no creepy underlying rudeness, and hatred happening without you knowing it.
DARLINS.... THEY HATE OUR GUTS!
All I asked, was for them to turn off my service. I called 4 times to be cancelled but
THEY ABSOLUTELY REFUSED!
EVEN THOUGH MY PHONE Doesn't WORK ANYMORE...THEY KEPT MY SERVICE ON ANYWAY !!!
This way they could keep charging lifeline
(MY COUNTRY) even though I'm not using it !!
NOW THAT PISSES ME OFF, AND I HAVE REPORTED THEM TO THE FCC AND TO LIFELINE.
Finally I am rid of these nasty little creatures, and I am done. 🤮 Yucky 🤢”
“This so called federal program sells the number to traffickers. The number given me gets harrasing, threatening, asking for confidential info, about kids etc.”
“I had no problems until... they dropped me on a Saturday morning, when i called to get my plan re-enstated I was told it was no problem and they would have me up and running by the next business day. apparently that means two weeks.”
“They are Horrible. Assurance Wireless is disgustingly Gross. Customer service. Extremely out of line. I was in Mayor's office borrowing a phone line to make the call for support. My phone was defective, refurbished? Oil stain on the box as well as the phone. The Lady who helped support me to make the call to Assurance Wireless for customer support was extremely disgusted as well as everyone else that overheard our call. This man sounded mentally ill, drunk spewing from his mou5h. Trust me. Do not go with this company, they do not care. They are low level scum. This is a disgusting fraudulant company do not look to this organization for Lifeline support. They're horrible. Then the customer service man rep. said it's the US government's Fault!!!! Laughing Hystericaly! It's United States government fault! Not our fault! He put us on hold for a half hour. Then picked back up saying he cancelled the service but never did. He was the most repulsive, Disgusting, disturbing man ever. FIRE, TERMINATE HIM IMMEDIATELY. He will only kill your company”
“They are Horrible. Assurance Wireless is disgustingly Gross. Customer service. Extremely out of line. I was in Mayor's office borrowing a phone line to make the call for support. My phone was defective, refurbished? Oil stain on the box as well as the phone. The Lady who helped support me to make the call to Assurance Wireless for customer support was extremely disgusted as well as everyone else that overheard our call. This man sounded mentally ill, drunk spewing from his mou5h. Trust me. Do not go with this company, they do not care. They are low level scum. This is a disgusting fraudulant company do not look to this organization for Lifeline support. They're horrible. Then the customer service man rep. said it's the US government's Fault!!!! Laughing Hystericaly! It's United States government fault! Not our fault! He put us on hold for a half hour. Then picked back up saying he cancelled the service but never did. He was the most repulsive, Disgusting, disturbing man ever. FIRE, TERMINATE HIM IMMEDIATELY. He will only kill your company”
“HORRIBLE, HORRIBLE HORRIBLE PHONE - I CANNOT HEAR/UNDERSTAND EVERYONE I SPEAK TO. THE PEOPLE I SPEAK TO CANNOT HEAR/UNDERSTAND ME. WHAT IS GOING ON ! ! !
THIS IS DANGEROUS AND NOT ACCEPTABLE ! ! !”
“I have had problems for the last six weeks . I have no data connection I.have had over five customer service reps. Who.insisted they had fixed the.problems but they do know how to fix whatever is wrong with this phone. I need to know who to contact other than their customer service reos.”
“They screwed me out of money. I topped up and was out of minutes after using phone for one phonecall that lasted a minute. Then they did it again. What a straight ripoff!”
“Since the buyout 1. Coverage is lagging tower is over 600 miles. 2. No transparency on data consumption. 3. Misrepresentation of alleged new but are refurbished with adware forced apps that consume data behind the scene and no way to remove certain apps that are not used nor wanted but consume data and space. Minutes deductions are not correctly deducted at a minutes but at one sec regardless if call went through. total substandard customer service department that cant do anything fundamental to help.”
“Firstly it's impossible to sign on as a new customer because you have to try to bypass the automated system that insists on your supplying your Assurance cell # before you even get one. Then if you manage to bulldoze your way past that, you'll get rude, ignorant call center morons with thick accents, who have no interest in listening to you or helping you. When I finally got one person in order to apply for the CA Lifeline, they misspelled my name, so by the time I got the form, I couldn't use it because they wouldn't let me just correct it on the form, it had to be correct in their system. And it had to be corrected by Assurance, not CA Lifeline. So I had to start all over again, two months later, and called Assurance and once again do battle with the automated system only to get yet another asshole who further butchered my name, then hung up on me when I asked him to get his listening ears on. This after slowly and clearly using military pnemonics to spell my name. These call center people think just because they're on the other end of the phone that they can bully you and play God and have some kind of power over you and play control games! Well I just reported Assurance to the CPUC, the BBB, and am writing this review so his whole company can re-think the kind of people they have working the phones in their call centers representing their products. Cos guess what, Assurance, be Assured I've dumped you!!”
“Customer service is absolutely clueless on how to get the phone to work...a phone bought off of assurance website for God sake! They ask the same questions over and over when I have already answered it 20 times so clearly they are not listening to me. I would suggest going through someone other than assurance for phone service because it has been over a month now and customer service still has not been able to get my phone service working”
“I been with them since 2019. Mostly good service. Recently they cut my service. They told me my new phone was on the way in 7 days. I called after 10 days,and they say I don’t qualify,even after the national qualifier said I do. I’ve got about 4 times I qualified,and my phone never came,2 up in the air,and one that told me to go to Walmart and deal with the assurance people there,because she didn’t want to deal with it. In the meantime,I keep getting notices saying to use my phone once a month or lose my free service,and texts saying my free account has been refilled for the month. Makes me wonder if they’re not collecting money for me to be in a program I have no access to.”
“Terrible service
The worst of these services is no longer possible
They have no office, no online response with inexperienced and untrained people
Very rude and very bad service
If you take it anywhere else, it is better than these
It is better to send a letter by pigeon”
“Once you sign up they hound you constantly with seemingly threats to use the phone or else be dumped. I can see a reminder to use the phone once in awhile, but this company is ridiculous. They send emails every month, texts to the phone and even send snail mail to boot! I use the phone a few times a month yet still keep getting the above notifications and claims that I did not use my phone and the threat to use it or lose it.”
“Let's be absolutely honest they don't deserve any Stars period. I've been with them for like ten years. They treat you like sugar honey ice tea. They send you phones that's slow and not working properly, so I had to use my phone and they said they were going to send me a new one and I waited again months no phone I called them they said I used my phone is the reason for not sending me their phone. That's the 4 time they lied about sending me a phone. So last month I had to swap my phone and yesterday I called to swap and now my other phone is not mines. Don't get service with assurance.”
