“They do not deserve a star
They do not deserve a star. I attempted to refund a ticket 1 minute after getting my confirmation email to say the order had gone the as it automatically added a whole extra package in the fine print. After tirelessly trying to contact them I was out right refused a full refund instead the best they could do was some vouchers. This goes against the law as it was ordered online and I had contacted them within 14 days.”
“Minus 10. Unable to go. Dog died. Not part of family. Car broke down. Want proof. As stated you cannot prove a negative. No response. Emailed CEO. DO NOT pay for insurance. Not worth it. It's a scam.
Reporting to trading standards now.”
“I had an issue with my tickets for Cabaret and was lucky to have a true professional on the phone to resolve it. Liam was courteous, understanding and extremely effective in helping me and I was most impressed.”
“Recently attended a show (A gift- I wouldn't choose to go there) the Theatre was freezing as they left the front doors open - Everyone was sat in coats freezing. Booked an "Ice Cream" and soft drinks package only to discover the theatre only "sells" diet versions of 7up / Pepsi full of sweetner. This is not made clear in the package description. Really poor bar offering for anyone not wanting an alcoholic drink. Asked for a refund as I don't like "sweetened" drinks told not possible. What kind of bar only had "diet" drinks available?. Spent a fortune on a "drinks" package with 3 options - they don't tell people they only serve diet drinks which should be specified on the package details.”
“The Securebooking is a disgrace. I paid for an event and then could not go due to having 3 epileptic seizures in the space of 4 weeks after being stable for 2.5 years. Securebooking would not accept a fit note as it did not cover the date of the event, nor an A&E admittance form nor a consultant letter. They just wanted their medical note signed which would have cost me £20 from my GP. Avoid at all costs, really disappointed and would never use them again. ATG were absolutely lovely, but Securebooking were rude and unhelpful. Avoid, a total waste of money.”
“Avoid ATG ticket as unfortunately they think
train strike action is your fault and owning your money without seeing to show is legal! Avoid them! They do not refund your money when the train is striking and cannot attend on tge show!”
“Rachael Dredge
2 reviews
29 minutes ago
NEW
Unfortunately we didn’t attend our show due to Covid!!
ATG tickets are the most disgraceful company I’ve ever had to deal with!!
Honesty is not in their guidelines they would only exchange our tickets for 2 days later when the isolation period is still advised for people’s safety they just said wear a mask so BEWARE AUDIENCES a Covid stranger could be sat right next to you!!
My daughters birthday present was ruined because I’ve brought her up to be honest what is this teaching our next generation!!”
“Terrible experience both times - first time website did not work properly and looked like it crashed after i paid leaving me panicking i had no ticket; had to phone and rectify and pick up ticket in person as couldn't see it on email. This morning tried booking by phone, waited long time to get thro only for the guy to put the phone down on me when i queried why he needed my address to make a booking, rather than answering politely. Had to queue again on phone.”
“Couldn't use tickets for a show and completely understood that I couldn't get a refund as it was my fault but asked for a credit note to use towards more expensive tickets for a different show which they refused. Why on earth could they not do that? I was even happy to pay an admin charge. Absolutely unacceptable service.”
“Avoid at all costs! Only wish I had read reviews before booking with this company. Tested positive for covid yesterday so cannot travel with my mum who has health issues to Manchester to see the show I had booked. Basically there is no chance of getting your money back even when you have paid for the ticket protection so be warned!! If you get covid you have to get a lab test to prove it (pcr) yet if you have symptoms of covid or a positive lateral flow test you CANNOT get a pcr test as nobody will book you in so how does that actually work as a policy…..it doesn’t they just keep your money. Absolute disgrace.”
“Do Not book via ATG if you get COVID they won't pay out in insurance. They expect you to get a PCR test at £80 more than the value of the tickets. They claim lateral flow test are not good enough. Not what the gov said. I was also told they can't stop us going. Great idea just spread the virus. Johnathan and Rebecca they won't even give their surname. The customer service is apauling. The suggested I contact resevemytickets.com to complain about the impossible terms to prove a positive COVID test. Clearly this company are selling insurance that is not fit for purpose. I WILL be taking this further starting with the insurance ombudsman.
What a poor company. I will be taking this further. Let's see if someone will get back to me.”
“I have been trying since April to recover a refund. Finally, after months of being fobbed off, lied to and made to feel like a criminal by ATG agents, I have managed to get my refund. I even wrote to the chief executive Mark Cornell but he didn't bother to respond, which proves to me that the rot in this company goes right to the top. I will never use this company again and I would agree with every single negative comment about them, avoid at all costs.”
“Vile customer service, laughed at me when I asked for advice about attending a show (with ticket protection) in the West End the day before the Queen's funeral, with concerns about transport etc. (One of us being a pensioner.) Said doesn't matter to us as we're based in Gibraltar and mocked me for worrying about 'a series of stupid events that haven't even transpired yet.' Then said they can't help me and hung up. So incredibly rude, made it 1000 times worse.”
“E tickets not received. First contact via website ok and said would send. Still not received. Telephone service hopeless. Three times put to ‘call back’ queue.
So annoying.
Numerous previous tickets received no problems. What is going on?”
“Terrible service, I had bought tickets for a show 200 miles away from my home but I have got a new job and unable to travel that day and asked that I exchanged the tickets for a show nearer home on another date.
I had taken the insurance out at the time of booking and also a drinks package.
I have been told I cannot exchange tickets as my show was a one night show and can only exchange to the same show on another night but also that they would not refund for the drinks which is nothing to do with the tickets. So you are trying to profit now from my misfortune of not being able to see a show!!
The manager Nikesh I spoke to in customer services was very rude and said my circumstances didn’t warrant a refund, when I questioned this he became quite abrupt!!
AWFUL CUSTOMER SERVICE!!!!
As a valued customer I shall not be using ATG again!!!”
“Purchased tickets with payment protection for the February performance of Woman In Black at the Fortune theatre with ATG tickets. Adverse weather (yellow/red warnings) meant trains and buses were cancelled and we could not get to London or the venue. Our hotel refunded immediately but not ATG - they flatly refused with a curt email. There’s absolutely no point in purchasing payment protection, it is like trying to get blood from a stone. What an absolute rip off with very unhelpful customer service.”
