“My daughter has requested three times to have a full refund of tickets for a cancelled show at the Hippodrome in Bristol. Each time a response says that we will get a credit for a future performance. What don't they understand?
Today she gets an email from ATG saying that they will automatically transfer to another performance.
It appears they are not willing to comply with their own terms and conditions - 7,3 - to issue a full refund when a performance is cancelled.
She has just requested again for a full refund and if this is not forthcoming by return then it appears that we will have no option except to issue a Small Claims Court Application to recover the ticket money and court costs”
“Terrible customer service. I bought tickets for my elderly family and minutes after purchase I realised they were limited leg room seats so I called them to cancel. It was not clear on purchase that there would be limited leg room either, it was not clear at all. I only noticed from the ticker. Even though I cancelled minutes after buying them (And with nearly 5 months till the show took place), they would not refund me. I could not go as my family are elderly and cannot have limited leg room so they kept my £137 and refused to refund me. Several emails later and they are still refusing to refund me. Absolutely disgusting service, I will not be using them again.”
“Booking process was quick and easy. Tickets took quite a few hours to deliver, by email, which was initially quite concerning but arrived well. It would have been good to have at least a confirmation instantly.”
