Atlas and I Reviews

Name: Atlas and I
Address: Business Innovation Centre, Innovation Way, Barnsley
Rating: 2.01

2.0 Rating 111 Reviews

23 %

of reviewers recommend Atlas and I

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About Atlas and I:

We think giving a gift should be a personal experience for the giver as well as the receiver, from the lightbulb moment when you discover the perfect gift, to the tear in the receiver

Visit Website

Phone:

0208 944 2123

Email:

info@atlas-and-i.com

Location:

Business Innovation Centre, Innovation Way
Barnsley
S75 1JL

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Atlas and I 1 star review on 31st March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not impressed. Sent me the incorrect order and despite numerous emails and phone calls I still haven’t been able to get hold of them. Terrible customer service. Will not be using again.”

Helpful Report

Posted 1 year ago

“Product never arrived. No answer to email. No answer to voice message. Dispute lodged with credit card company and refund received.”

Helpful Report

Posted 1 year ago

“On 24/08/24 I purchased an unframed Map Heart Print, at a cost of £65. Although rather expensive, I felt it a price worth paying, given that it was personalised. I had hoped it would arrive in time for a family birthday at the end of August. To date (10/09/24) I have still not received this item and when enquiring into it's whereabouts, I found that the contact telephone number just goes go to voicemail. There has been no return call and no reply to my email. Very disappointed.”

Helpful Report

Posted 1 year ago

“Ordered a print for friend’s birthday. Product did not arrive. Multiple attempts to contact with no response. Taken payment and no product received. Tried ringing emailing and web site communication to no avail. Hoped this was a communication error - very disappointed.”

Helpful Report

Posted 1 year ago

“Extremely unhappy with this company. There was an issue with the product that I received and it has been a nightmare trying to get hold of the company. They don't respond to phone calls and I have emailed many, many times and only had two brief replies. They have indicated some time ago that they will replace the print FOC but I am still waiting for that to materialise despite numerous emails since asking when this will arrive. I have a useless framed print that cost me £105 and they have one very unhappy customer who they seem unwilling to try to sort out . I am extremely disappointed in their customer service - they just don't seem bother about customer satisfaction at all - I wish I had read other reviews before dealing with them. I think if everything runs smoothly they are probably OK to deal with but if you have an issue they just ignore you ! However I am persisting and hoping that they will respond and send me a FOC digital print asap.”

Helpful Report

Posted 1 year ago

“I did not receive my item and have had no communication from the company after numerous attempts to contact them. I am now making a claim through PayPal. Hugely disappointed, an awful company.”

Helpful Report

Posted 1 year ago

“I ordered a framed print for a special 18th birthday present and it arrived in time although not as I was expecting with only half the county name across the centre of the print - very disappointed with the product indeed! I have been trying to contact the company almost daily for a week now by phone and email to see if this can be rectified. They have responded with one brief email response and are now ignoring calls, messages and emails ! Customer service from this company seems to be dreadful if there is an issue with any product. I wish that I had read the reviews before I ordered from them. They are incredibly difficult to get hold of and they don’t seem at all interested in trying to sort this out to my satisfaction. I am still trying to get hold of them to try to work it out as I can’t do anything with the print as it is in this current state. Very frustrated with their lack of customer service.”

Helpful Report

Posted 1 year ago

“Ordered weeks in advance of when the items were needed. The maps arrived and weren’t correct and it was incredibly difficult to reach anyone in customer services both by phone and email. No one ever picked the phone up, despite attempting to call at different times of the day. Repeatedly told Atlas what my deadline was for the map reproduction and tried to arrange reprints but was seriously let down. Proofs were approved of the reprints but they never got round to reprinting them and mailing them to me. These were gifts for a very special occasion and I was forced to find alternatives the day before the event because Atlas couldn’t be bothered to tell me if they could be reprinted in time. Eventually, they gave a full refund but never an apology. I would rate this 0 stars if I could.”

Helpful Report

Posted 1 year ago

“Absolutely awful, we were sent the wrong item and I emailed and rang but got no answer, then after several weeks got a reply and was told it was their mistake and they would send another one with the correct map on but again that was weeks ago and we haven’t received anything yet. Very disappointed.”

Helpful Report

Posted 1 year ago

“Ordered a print with the extra art work check . Print arrived with a huge gap between the map and the silhouette. I complained sent a photo of the print as requested and then heard nothing despite my follow up emails, & calls not answered . Terrible customer service and have returned the print . I will be taking action to recover the cost of the print. Discovered the print comes from Latvia ( from the packing slip ) obviously not checked for mistakes and was never asked to check the art work despite paying for this option . My recommendation is best avoid this company at all costs !”

Helpful Report

Posted 1 year ago

“The card was to be delivered within three days it took 10 days which meant it was too late for the event. Very poor.”

Helpful Report

Posted 1 year ago

“Can't get any response from messages left, emails sent and phone calls made, dreadful customer service. You've just lost a relatively big order”

Helpful Report

Posted 1 year ago

“Similar to previous posts, I still haven't received my order after two months. No reply to emails or phone calls.”

Helpful Report

Posted 1 year ago

“I got a refund on one order after I complained via PayPal . They said my other order was delivered but my friend did not receive it so I lost out and so did she . Never again”

Helpful Report

Posted 1 year ago

“I have been trying to get in touch with their customer advice team now for a week. I have left several voicemails (no one ever picks up their company phone), 5 emails, and social media posts. No one replies. Terrible service and I still have no idea what has happened to my (now late) order.”

Helpful Report

Posted 2 years ago

“Although the artwork was lovely, it was not what I ordered. I have emailed countless times trying to sort it out and other than a reply asking what I actually received (which is replied to) I have had no further contact. I even admit it may have been me ordering wrong but have had no reply to try and get the order re-done. Therefore I’m afraid on this occasion I cannot recommend”

Helpful Report

Posted 2 years ago

“Poor quality blurry picture and the map not where I wanted it.”

Helpful Report

Posted 3 years ago

Atlas and I is rated 2.0 based on 111 reviews