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Atlas For Men Reviews

4.0 Rating 287 Reviews

78 %

of reviewers recommend Atlas For Men

Company Reviews

4.0

Based on 287 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have waited for over 2 weeks for this to be delivered because a in complete address was given to Yodel it was for my husband's birthday which it completely missed on the 22nd December also Yodel was very hard to contact so all in all a complete disaster which will stop me ordering from you again three people in your firm tried to put it right without success very disappointed.”

Posted 1 year ago

Dear Denise, Sorry that your house number was missing from your order address. We have resent your order as requested. We will send you the details of the tracking, once your parcel is on the move. Please note that due to this exceptionally busy period, parcels can take up to 10 working days to arrive. Apologies for any inconvenience caused to you. Kind regards, Aude@Atlasformen

Posted 1 year ago

“Excellent service as always”

Posted 1 year ago

Hi Margaret, Thanks for leaving us 5 stars! It’s great that, yet again, you were happy with the service you received from us. Thanks for choosing to shop with us and best wishes for 2023, Aude@Atlasformen

Posted 1 year ago

“I contacted atlas because after 8 days it was still showing being prepared, 2 days after my phone call it was still showing as being prepared, so after 10 days ( 3 of which were holidays) it had still not been sent out, not good service”

Posted 1 year ago

Dear Customer, We are sorry for the delay in getting your parcel to you. Delivery is 5 - 7 working days, and the order details are now with our courier. Delivery dates do not include Bank holiday days, so the parcel will arrive slightly later than normal. Please do let us know if you require any further information. Kind regards, Aude@Atlasformen

Posted 1 year ago

“the lady I spoke to was very helpful and understanding”

Posted 1 year ago

Hello Anita, Thank you for kindly taking the time to leave us a positive review. It’s great to know that you were pleased with our service thanks to our advisor’s helpful and patient approach! Best wishes, Aude@Atlasformen

Posted 1 year ago

“I placed an order 10 days ago and have not received it yet. Spoke to customer services they tell me delivery is 5 ~7 from despatch but how you advertise it seems 5 ~ 7 days from order. You sent e mail saying order had gone to YODELL, 2 DAYS LATER THEY HAVE NOT RECEIVED. I have spoken to Yodell they stated they had not received. I contacted Atlas for men again who then stated the goods were despatched from France. I have serious problem as I am going away for Christmas , as goods are fore Christmas they will be no good after. I will definitely not dealing with you again.”

Posted 1 year ago

Dear Michael, Thank you for taking the time to speak to our Representative earlier today. We are sorry for the issues you have encountered with your recent order. We understand that you are not happy that the 5 - 7 working day delivery has taken a little longer than expected. Yodel have since sent you the tracking number and delivery date, so you do not need to wait at home before this is delivered. Your feedback has been passed to our Support Team regarding the information given on delivery times. Apologies for any inconvenience caused to you. Have a lovely Christmas, Aude@Atlasformen

Posted 1 year ago

“The lady I spoke to was very polite and helpful”

Posted 1 year ago

Hello John, Thank you for kindly taking the time to award us 5 stars! We’re pleased to hear that our customer service advisor was able to assist you in such a courteous manner! Best wishes, Aude@Atlasformen

Posted 1 year ago

“very good assistant [susi] really helped me.”

Posted 1 year ago

Dear Stephen, Thank you for awarding us five stars! It’s lovely to hear that you found our customer service advisor to be so helpful. We hope to see you back shopping with us again soon, Aude@Atlasformen

Posted 1 year ago

“In all the times iv bought off atlas iv never had a problem they have been in touch I'm very gratfull the clothes are amazing top quality very well priced thanks again for great comuication and fantastic goods”

Posted 1 year ago

Dear John, Thank you for getting in touch. We are sorry that a pre-authorisation amount has been taken from your bank. Any pending transactions will be returned to your bank automatically. This can take 7 - 10 days, depending on who you bank with. This has been sent across to our Support Team, to ensure the details of the transactions are checked. We will respond to you as soon as possible. Apologies for any inconvenience caused. Kind regards, Aude@Atlasformen

Posted 1 year ago

“I am really sorry for the review but I am still awaiting this parcel I think the fault now lies with Yodel as they have not updated their delivery It is now getting out of hand and I have had to contact customers services again today . As I said in think the fault now lies with Yodel I was guaranteed a delivery on the 22nd but it never arrived.”

Posted 1 year ago

Dear Wendy, Thank you for getting in touch. We are sorry that you have not yet received your order, this is showing at the local Yodel Depot. However, there appears to be an address query. Can you confirm your full address please, so we can check this is correct and relay the information to them (webcare@atlasformen.co.uk)? Apologies for any inconvenience caused. Kind regards, Aude@Atlasformen

Posted 1 year ago

“Service exerlence and delivery was on time.”

Posted 1 year ago

Dear Clifford, Thank you for taking the time to leave us a 5* review. We’re pleased to hear that your order arrived in good time and that you were impressed by our service! Have a lovely day, Aude@Atlasformen

Posted 1 year ago

“You should start to sell kids clothes as well this is my opinion”

Posted 1 year ago

Hello Ziaur, Many thanks for your 5* review. We appreciate your comment regarding kids clothes. Your feedback has been taken into account! Best wishes, Aude@Atlasformen

Posted 1 year ago

“No because it felt like it was an automated response to my question There was no response saying that you would look into to where it is in the returns/exchange process and I still haven’t heard anything Not every good Once given a review my enquiry was sorted out quickly”

Posted 1 year ago

Dear Mrs Salt, Thank you for getting in touch with us regarding your return. We have exchanged your order as requested. We will send you the tracking details, once your parcel is on the way. Apologies for any inconvenience caused. Kind regards,

Posted 1 year ago

“No help at all yodel has made no attempt for nearly 3weeks to deliver parcels Still one parcel missing so much for the phone call back last week I am still waiting I don’t want the order now I want a full refund with the delivery cost and they will be looking for compensation”

Posted 1 year ago

Dear Ms Evans, We are contacting you to let you know that Yodel are conducting an interview with the delivery driver, regarding the whereabouts of your parcels. They will reply to us within the next 24 hours. Apologies for any inconvenience caused to you. Kind regards, Aude@Atlasformen

Posted 1 year ago

“Very helpful and friendly”

Posted 1 year ago

Hello Ronald, Many thanks for your kind 5* review. We’re delighted to hear that you were impressed by our service! Enjoy the rest of your week, Aude@Atlasformen

Posted 1 year ago

“Very helpful and friendly advisor and sorted my problem”

Posted 1 year ago

Dear Customer, Many thanks for your 5* review. We’re pleased to hear that our customer service advisor was able to assist you in such a kind and helpful manner! All the best, Aude@Atlasformen

Posted 1 year ago

“Nice communication with your team over questions asked polite and helpful”

Posted 1 year ago

Hello Raymond, Thank you for leaving us a 5* review! We’re delighted to hear that you found our customer service team to be so helpful and kind! Have a great weekend, Aude@Atlasformen

Posted 1 year ago

“Fir an order I had to call 4 times because the first two advisors made a mess with my order and they were not trained. The first one was hopeless hus Name Mark. The second one Joe who tried but did not succeed and caused me a problem with the Bank. Only two Ladies new their job and I commend them for their skills. I wad ready to cancel my order and never order again.”

Posted 1 year ago

Dear George, I am happy to hear that this issue has now been resolved. We strive to provide the best customer service experience and will make sure that the concerned staff receive refresher training. I do apologise for the inconvenience caused. Kind regards, Aude@Atlasformen

Posted 1 year ago

“Person spoke to me was so helpful she was so helpful”

Posted 1 year ago

Dear Raymond, Thank you for leaving us a five star review! We’re pleased to hear that you found our customer service team to be so helpful. Have a lovely day, Aude@Atlasformen

Posted 1 year ago

“Very good service after the second call over missing article hope both parcels arrive okay pity the back ground noise drownes the speaking over the phone 📞”

Posted 1 year ago

Dear Pamela, Many thanks for your 5-star review! We’re sorry to hear that an item was missing from your order and that you found it difficult to hear our customer service advisor over the phone. Your feedback has been taken into account. It is, however, great to know that you were otherwise content with our excellent service! We hope you will love your new items when they arrive, Aude@Atlasformen

Posted 1 year ago

“Ok. delivery a little long upto 10 working day from ordering. Cloths good value when on special offers”

Posted 1 year ago

Dear Barry, Thank you for leaving us a five star review. We’re sorry to hear that the delivery of your order took a little longer than expected, however it’s great to know that you appreciated the excellent value of your new items! All the best, Aude@Atlasformen

Posted 1 year ago

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Atlas For Men is rated 4.0 based on 287 reviews