Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

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Metrics

4.4

Based on 580 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reviewing based on interview experience. If an applicant takes the time to attend an interview, the least the company could do would be to send a follow up email. Will not be buying again based on this lack of basic human decency.”

Helpful Report

Posted 4 years ago

“Ordered a jacket a week ago have contacted the company and they have said they are trying to get information on the order that was 3 days ago I have still heard nothing back Terrible customer service”

Helpful Report

Posted 4 years ago

Hi Joe, I am very sorry that in this instance we let you down with the communication on the order. Our customer service team were working hard for the boutique to ship the jacket out promptly but in this instance were not getting the speed of reply we usually insist on. We have made it clear to them that going forward orders must be shipped within 24 hours of order receipt. I am very sorry again that in this instance we let you down.

Posted 4 years ago

“I have bought a pair of trainers and received a pair of boots...i gave them back but i am still waiting for my trainers...no mail no advice”

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Posted 5 years ago

“I ordered an item during the black friday sales and it never arrived. I paid for it and then got an email telling me it was out of stock.”

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Posted 5 years ago

“Item took far too long to arrive - no updates. I had to chase my item ... very disappointing service 😕”

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Posted 5 years ago

“Bad customer service and very slow delivery. Avoid.”

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Posted 5 years ago

“You sent me the wrong item”

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Posted 5 years ago

“They shipped my order after 2 weeks or more and were not responsive at all when I emailed them. They answered me after a week I sent the email. Not sure if I was going to receive the item ordered or not, then suddenly after 2 or more weeks one day I received an email advising me that the item was shipped. Very poor experience”

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Posted 5 years ago

“Very poor.”

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Posted 5 years ago

“I never received the dress that I ordered. I emailed customer service but no one bothered to reply.”

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Posted 5 years ago

“The item was not as described.”

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Posted 5 years ago

“Hi Thank you for your everything 🖤 I had a pleasure to be in contact with Chloe And she is so kind and professional 🥀”

Helpful Report

Posted 5 years ago

Morning Michal, I hope you are well and having a lovely week. Thank you for leaving a review of your experience shopping with Atterley and the lovely customer service you can expect from Chloe, our Head of Customer Care. We hope to see you again soon. Best wishes, India Atterley Customer Care

Posted 5 years ago

“My order is 200000543. I asked for a change because of the wrong shipping destination. But there was no feedback. I didn't receive the tracking number. I still don't know where my things are. I look forward to hearing from you this time.”

Helpful Report

Posted 5 years ago

Good morning, A member of our customer support team will be in touch to resolve this issue. Kindest regards, Lucy Atterley Customer Care

Posted 5 years ago

“My duties weren't paid and i had to pay them myself when the site said they would pay them”

Helpful Report

Posted 5 years ago

Good morning, A member of our customer support team will be in touch to resolve this issue. Kindest regards, Tobias Atterley Customer Care

Posted 5 years ago

“I ordered a dress and trainers. The dress was dispatched right away, but no info about the trainers, so I wrote them first time. Few days later they dispatched the trainers, but as they did not communicate, I ordered the trainers from another shop and wrote to them second time, that I do not want the trainers no more. As there was still no reply, a week after my first letter I wrote third time to ask my money back. And now nearly 2 weeks they still have not answered me! Absolutely outrageous customer service! Regret the ordering!”

Helpful Report

Posted 5 years ago

Hello, Thank you for making us aware of this. A member of our customer support team will be in touch to resolve this issue. Kindest regards, Lucy Atterley Customer Care

Posted 5 years ago

“Parcel got stuck at DHL UK and they took a very long time to reply and act on this matter. Shipping is via DHL Express. Very slow replies in emails. Until now my parcel is still stuck in UK waiting for some paperwork from them needed for clearance event. I wonder when I will receive my parcel. Very dissapointed with their service.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for getting in touch and making us aware of this. I do apologise you have had issues with DHL and shipping. A customer support representative will be in touch with you soon to resolve any issues you are facing. Kindest regards, Lucy Atterley Customer Care

Posted 5 years ago

“A refreshing selection of eclectic gems at reasonable prices. What a pity the customer service is so utterly diabolical. No tracking number of the item paid for and allegedly "shipped", no sign of it over a week later, no response to four emails, and no telephone number to find out what's going on. I'll never shop here again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for making us aware of this. A member of our customer support team will be in touch to resolve this issue. Kindest regards, Lucy Atterley Customer Care

Posted 5 years ago

“I Was sent the wrong item. Staff refused to send out the correct item until I had sent a picture of the item I had received. This meant I would not receive the replacement in time. The colours on the website aren’t true representations of the clothes (admitted by your own staff). Same items are listed at different prices. The lack of phone number meant trying to resolve the issue was time consuming and stressful.”

Helpful Report

Posted 5 years ago

“Two weeks in and still waiting for my parcel to arrive. The package was sent off with the wrong paperwork so it got stuck in the UK for a couple days. Then it arrived in Canada without a commercial invoice so several days more waiting for them to clear up that issue. Then the package finally arrives at my door but they neglected to fill out the form correctly so I was presented with a duties and taxes bill that was about half the cost of the dress. So now I have spent the better part of a week talking with DHL (and emailing Atterley several times a day) trying to sort out the issue. Literally the worst online buying experience I have ever had. With my luck it will be the wrong dress when it finally does get here :(”

Helpful Report

Posted 5 years ago

Hello, Thank you for getting in touch and letting us know this. A member of our customer support team will be in touch to resolve this issue. I apologise for any inconvenience which was caused. Kindest regards, Lucy Atterley Customer Care

Posted 5 years ago

“I tired to make a purchase but it wouldn't go through. It said it had cleared but no payment has been taken. Then the items were out of stock, then back again and finally, when I tried to buy a pair of shoes the item went out of stock at the point of payment. Confusing. Not sure if there's a bug in the website that's causing issues on check out, but it was a bit strange. To be clear, I haven't made a payment, despite your email asking for feedback suggesting I had.”

Helpful Report

Posted 6 years ago

Hello there, we're sorry to hear you have been having issues when trying to place an order with us. It would really help us to hear a little more about the issues you've been having as these have not yet been reported to us by any other customers. Our customer care team are always eager to help and available to chat. If you would like us to trouble-shoot the issues you've been having and assist you in making your order, please email support@atterley.com and a member of our team will get back to you. contact: support@atterley.com Elizabeth, Atterley Customer Care

Posted 6 years ago

Atterley is rated 4.4 based on 580 reviews