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Atterley Reviews

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

4.4

Based on 580 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

Visit Website

Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, so good... I ordered over the weekend then read all the negative reviews. I started to panic so started researching Atterley. Its Monday evening and I was told by an Atterley Customer Support agent that my order would be processed today but I have had no shipping confirmation yet? I have also managed to establish the name of the Boutique that my order was placed with... they confirmed receipt of my order and despatch today but it's now 9:30pm and I've had NO despatch confirmation or tracking number? I was under the impression that orders are supposed to be despatched on the working day after ordering...? I ordered on Saturday 9th. I will update this review once Atterley get back to me...... TO BE CONTINUED.”

Posted 2 years ago

“Dispatch was quick and I LOVE the selection of brands and boutiques, always find something new.”

Posted 3 years ago

“Easy & efficient with good prices, too! The perfect deal.”

Posted 5 years ago

“Thank you for bringing these fab boutiques together for shopping convenience!”

Posted 5 years ago

“Easy site to navigate. There was some delay in my order being shipped. However James Eccleshall in customer service was very helpful and efficient in sorting it out for me. He went above and beyond and kept me updated. I will be shopping here again as it’s a great site but most of all because of the customer service I received.”

Posted 5 years ago

Thank you Joanne for taking the time to provide us with feedback on your experience. I'm sorry that there was a delay with the order but delighted that we took care of you whilst the order was waiting to be shipped! We look forward to seeing you back at Atterley soon

Posted 5 years ago

“Really quick delivery and easy ordering/returns.”

Posted 5 years ago

“A great mix of brands that you may not find on the high street easily.”

Posted 5 years ago

“Fast and easy”

Posted 5 years ago

“As a first time customer I found your service & communication to be good”

Posted 5 years ago

“Excellent delivery service”

Posted 5 years ago

“Very good experience shopping at Atterley unfortunately the trousers I bought had a fault where one of the pockets had been sewn into seam of the trouser leg!”

Posted 5 years ago

“I ordered two items. But there was only one that arrived. That amount of money was refunded. I was pleased that I got a 10% discount coupon code in return.”

Posted 5 years ago

“Great choice of clothes. Quick delivery and easy to return.”

Posted 5 years ago

“Quick and efficient service. Thank you”

Posted 5 years ago

“Happy with purchase”

Posted 5 years ago

“I would put very good but my parcel has still not arrived - possibly just the xmas rush. Otherwise all good.”

Posted 5 years ago

“Your company is really good .The shipping was fast . The only problem is the courrier. I have received an email during 3 days saying that my parcel was coming on that day and I had to call them. the first day the excuse was that they received an email from you saying that you were paying for the duty fees!!!!!!!!!!!!! so they had to restart the shipping info. the second day was that the driver did not have the time to come to my house. I received the package only on the fifth day. Since I had to wait to sign, I couldn't go out for my errands. Is there a way to send the parcel by regular mail even if it takes more time? I didnt expect to have to pay $71 extra and even then the courrier said you paid this. Sadly this product becomes too expensive and not worth me buying any more of your products.”

Posted 5 years ago

Good morning Linda, I hope you are well. Thank you for your review We are really sorry to hear about problems with delivery and taxes. We contacted the DHL and refunded you the amount you had to pay. Please, feel free to contact us if any problem occurs. We will be always happy to assist you. Thank you for shopping with Atterley and supporting independent boutiques. Kind regards, Maarika

Posted 5 years ago

“CS was great, she helped me with an issue, applied the discount and even gave me free shipping without even noticing. they went above & beyond and the replies were very quick.”

Posted 5 years ago

“Nice selection of unusual brands but delivery not as quick as if you go to the boutique direct, as I found out when I wanted next day delivery.”

Posted 5 years ago

Dear Customer, I hope you are doing well. Thank you very much for your review. We are happy to hear that you loved our great variety of brands and deeply apologise for the delivery being not as quick as expected. We will certainly improve this area of our service. Please feel free to contact us, if any enquiries. We would be more than happy to help you. Kind regards, Maarika Atterley Customer care

Posted 5 years ago

“I love promptness of the company’s response team to any correspondence via email. I’m very impressed with that. I only wish that telephone was an option too.”

Posted 5 years ago

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Atterley is rated 4.4 based on 580 reviews