Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

Questions

Metrics

4.4

Based on 580 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service provided by Atterley was good but the item looked as though it had been hanging around the shop awhile, so I returned it.”

Helpful Report

Posted 5 years ago

Hi Diane, I'm sorry that the item your purchased was not in the best condition when you received it. We've passed your feedback on so that we can try to avoid such issues again in the future.

Posted 5 years ago

“size not correct”

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Posted 5 years ago

“I had trouble with customs but... I am satisfied with the choices available and the delivery.”

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Posted 5 years ago

Good afternoon Yunjoo, I hope you are well. Thank you very much for your review! We really appreciate that. We are delighted to hear that you loved our great variety of brands and products available on site. I am sorry to hear that here has been a problem with customs. We are always here to help you out. Please feel free to contact us. We would be more than happy to help. Best wishes, Maarika Atterley Customer Care

Posted 5 years ago

“Actual delivery, return and exchange policies were unclear and inconsistent with written policies. Customer service was quick to respond and apologize but made no concessions.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you very much for your review! We really appreciate that and will certainly improve. We are always here to help our customers. Feel free to contact us and we would be happy to assist you. Best wishes, Maarika Atterley Customer Care

Posted 5 years ago

“Shopping on the site was good it was the delivery that wasn’t so great . I ordered 2 items it didn’t say they would be delivered separately. The 1st came ok but I changed the 2nd to be picked up from a locker. This didn’t happen they tried to deliver to my address, which nobody was in! So had to try again so took another 2 days ( it was a birthday present) This has put me off ordering as you deliver through DHL ( not good).”

Helpful Report

Posted 5 years ago

“Delivery took ages and longer than the stated time.”

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Posted 5 years ago

“I was so pleased to find the shoes but when they arrived, the Delivery box that Atterley put it in was obviously too small for the shoe box so it was taped securely together with tape by the delivery company with a note saying as much. So the shoe box inside was all crushed.. The boots have biro on one of them obviously where a biro was used to write the mark down price on the sticker on the sole... in the sale yes but still over £80..”

Helpful Report

Posted 5 years ago

“The shoes I ordered arrived quickly and painlessly. I, however, was surprised to see that the shoes had been worn (more like tried on in a shop a handful of times and kind of less like they had been worn and returned). Maybe I missed some fine print that inventory can come from in-person shops, but if I had known that, I probably wouldn’t have purchased them through the site or would have appreciated a discount. They’re not that damaged enough to go through the fuss of returning/exchanging them as I don’t live in the UK. Had the shoes been pristine and previously unworn, I would have definitely given my experience a much higher review.”

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Posted 5 years ago

“Item arrived with a mark on the back, which was a shame. On the plus side, customer service seem really friendly.”

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Posted 5 years ago

Good morning Eleanor, A member of our customer support team will be in touch to resolve this issue. Kind regards, Tobias Atterley Customer Care

Posted 5 years ago

“Good selection, but impossible to search website effectively. I saw a nice gingham top on an email and tried to search the site, using the search function, using the word 'gingham'. No results. It did the same when I used the term 'black' and 'skirt', so it's obviously the search functionality rather than my spelling or absence of product! When I scanned through all the tops on the site, there was no sign of the top pictured on the email. Why not show pictures of things you actually sell? Also not possible to track the parcel. I was told to log into my Atterley account to do so. I don't have one; I checked out as a guest. Not sure why you couldn't email a link? Is it because the parcels are sent by individual retailers who don't have the functionality?”

Helpful Report

Posted 5 years ago

Good Morning, A member of our customer support team will be in touch to resolve this issue. Kindest regards, India Atterley Customer Care

Posted 5 years ago

“i failed buying two items, twice....”

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Posted 5 years ago

Good morning Changhee, A member of our customer support team will be in touch to resolve this issue. Kindest regards, Savannah Atterley Customer Care

Posted 5 years ago

“Several times I have ordered items only to find out later that they are out of stock. Also your website could be better at searching/filtering”

Helpful Report

Posted 5 years ago

“The shopping and payment went fine. My invoice states that all duties and tax are included. However, upon delivery I received a sms from DHL saying the tax process was completed and that I would receive an invoice in the mail. I contacted Atterley to get the issue sorted and the promised they would. It has been a week and they still haven't done anything while I have received the invoices. I have contacted them again and now there is no response. Unless they sort this within two days, I will have to pay duties and taxes a second time, and I will report the company for fraudulent behaviour. It has to be said that the company did sort out the issues eventually, and I appreciate that.”

Helpful Report

Posted 5 years ago

“I had to email Atterley in that I did not receive one of my ordered garments. It was eventually sent to me after 2 weeks of having ordered it.”

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Posted 5 years ago

Hello, Thank you for making us aware of this. A member of our customer support team will be in touch to resolve this issue. Kindest regards, Lucy Atterley Customer Care

Posted 5 years ago

“Some items arrive immediately but others i am stll waiting for 3 items. Emails saying completed.”

Helpful Report

Posted 5 years ago

Good Morning Christine, Thank you for taking the time out of your day to leave a review on your Atterley experience. It is always fab to hear from our customers. Atterley is an online marketplace for independent boutiques around the world. I can see your order was fulfilled by multiple boutiques. Therefore, items arrived separately. I do apologise about the confusion caused by this. Thank you for shopping at Atterley and supporting independent boutiques. We hope to see you again soon! Many thanks, Emma Atterley Customer Care

Posted 5 years ago

“It was very difficult receiving the parcel as it had to be signed for then the code I was given didn’t work for the locker I had it sent too.”

Helpful Report

Posted 5 years ago

Good Morning Kylie, I do apologise you had difficulties with receiving your order. I have alerted our customer care team of your issue. One of the customer care team will be in touch with you soon! We strive to ensure each customer has the best shopping experience possible when ordering with Atterley. Thank you for shopping at Atterley and supporting independent boutiques. Kindest regards, Lucy Atterley Customer Care

Posted 5 years ago

“The customer service has been excellent. Still waiting on one item to arrive though (it’s been over a week).”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for leaving a review, it is great to hear you are pleased with the customer service provided at Atterley. I would be happy to look into the delay in your order reaching you. Please contact customer support at support@atterley.com and a member of our customer service team would be happy to help. Thank you so much for shopping at Atterley! Kind regards, Chloe Atterley Customer Care

Posted 5 years ago

Atterley is rated 4.4 based on 580 reviews