Atterley Reviews

Name: Atterley
Address: Atterley.com Retail,16 Charlotte Square, Edinburgh
Rating: 4.44

4.4 Rating 580 Reviews

88 %

of reviewers recommend Atterley

Company Reviews

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Metrics

4.4

Based on 580 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.4 out of 5

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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square
Edinburgh
EH2 4DF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered multiple items from atterley and they have yet to ship, and the response time is very slow. I let them know that these items are for my nephews birthday which is vastly approaching, but it seems as if they have no regards as they don’t email me back or even acknowledge me. It’s either you ship my items out or I will demand a refund. This is so unruly and unreasonable coming from a professional business, highly unexpected and highly disappointed to say the least.”

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Posted 1 year ago

“I placed my order about 2 weeks ago and it had never been shipped”

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Posted 2 years ago

“Ordered a pair of trainers for my partner for his birthday , atterley took the money but then decided to tell me it was out of stock , so frustrated !!! Take out of stock items off your website , waiting for a refund!”

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Posted 3 years ago

Many thanks for taking the time to reach out for us. I am sorry on this occasion that the item that you ordered with us was not available. We represent many boutiques and work to update stock as frequent as possible with them, but on very rare occasions we do let customers down here. I hope you will trust us enough to try purchasing from us again in the future despite this experience.

Posted 3 years ago

“Firstly, I made and order and did not receive email confirmation. Have emailed support and have gotten a reply. To my greatest dissapointment, item differs from what I ordered. Read some reviews that the refunds were not received.”

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Posted 4 years ago

Hi Jacqueline, many thanks for taking the time to leave some feedback for us. I am so sorry that there appears to be a mix up with the order that you have received. I can see that our customer service team have been in constant contact with you since you first flagged the issue for us this week and that we are trying to understand where the issue arose with the boutique responsible. I can assure you, that there will be absolutely no issue with a refund in full if the item is not to your satisfaction. Thank you for your patience whilst we work hard to resolve this for you.

Posted 4 years ago

“Item took two weeks to dispatch due to company moving warehouse. I understand this is not Atterleys fault but it took several emails until customer service replied to let me know what was happening.”

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Posted 5 years ago

“The dress I ordered and paid for was not in stock and so I couldn’t have it!”

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Posted 5 years ago

“Incorrect item sent.”

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Posted 5 years ago

Good Morning, A member of our customer support team will be in touch to resolve this issue. Kindest regards, Savannah Atterley Customer Care

Posted 5 years ago

“Disappointing service as a result of size guide being incorrect.”

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Posted 5 years ago

Good Morning, A member of our customer support team will be in touch to resolve this issue. Kindest regards, India Atterley Customer Care

Posted 5 years ago

“Shipping time is too long Are there any taxes included? Did not clearly inform the local freight company”

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Posted 5 years ago

Good Afternoon, A member of our customer support team will be in touch to resolve this issue. Kindest regards, Lucy Atterley Customer Care

Posted 5 years ago

“Overpriced items of questionable quality.Doubtful, that will return.”

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Posted 5 years ago

Good Morning, Thank you for taking the time to leave a review. I would be happy to look into your order if you feel that the item you have received is not of the quality you expected. We aim to ensure only the best products are provided at Atterley. Please contact customer support at support@atterley.com and a member of our customer service team would be happy to help. Thank you so much for shopping at Atterley! Kind regards, Lucy Atterley Customer Care

Posted 5 years ago

Atterley is rated 4.4 based on 580 reviews