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Audi Reviews

2.2 Rating 108 Reviews

30 %

of reviewers recommend Audi

Company Reviews

2.2

Based on 108 reviews


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Audi 1 star review on 26th August 2022

Audi 1 star review on 26th August 2022

Audi 1 star review on 26th August 2022

Audi 1 star review on 26th August 2022

Audi 2 star review on 3rd May 2022

Anonymous

Anonymous // 01/01/2019

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“Audi A6 Avant 2009 2.0 Tdi Bre Engine oil pump failure at 150,000 miles this is nothing new for this to happen to these engines as there are no end of reports in forums on line,i wrote to Audi to complain but of course they are in complete denial and can only help if the car is taken to the main dealers to ascertain if it their fault. The drive shaft to the oil pump rounds off causing loss of pressure. Secondhand buyers beware”

Posted 4 years ago

“Factory ordered an Audi A3 in 2016 and had problems ever since. Audi/VW finance, Audi UK and Mon Motors Cardiff have offered no resolution to this. In fairness the service department in Mon Motors Cardiff have done what they can, but their hands are tied with guidelines and protocols from Audi UK, however the centre hasn’t attempted to get me into a new car. Audi Finance “investigated” my complaint of the problems below and took no further action. This must be their expectations of an Audi? No offer of refunds, compensation for various dealership visits etc etc. Just left to me to keep paying for a faulty car. Will be taking this further to the financial ombudsman. In brief, a car which is close to £30,000 and currently just over 3 years old has: - Not started numerous times - Engine cut outs - Drive system faults error messages - Faulty sensors (to which the dealership did not do any work on it as it was intermittent. This fault resulted in my car was not starting occasionally. - Faulty battery meaning all power was draining and car was not starting - Heated wing mirrors breaking twice in one year - Creaking suspension - Electronic parking break not applying. All of this is alongside random error messages coming up onto the dashboard when driving. These faults did not occur just the once. These occurred multiple times, even after the dealership investigating the vehicle. My car sometimes still doesn’t start and/or cuts out when idling. No one has taken accountability for this and say that it’s “expected” that a car will have faults. This many faults and to this extreme? Doubtful. So if your thinking of getting an Audi, take a look above and think if it’s worth it. I’m moving over to Ford. Get much more for your money.”

Posted 4 years ago

“I paid for an over-priced service at Watford Audi on a 2 year old A5 and they scammed me into spending another £450 on replacing the coolant tank and then fitted it wrongly meaning I wasted another afternoon getting it fixed properly. Complaints were either ignored or responded to wit an offer of money off next time. Fat chance I would go there again so a useless offer”

Posted 4 years ago

“I purchased a car car on Audi A1 one from Tamworth Audi I pick the car up and it was filthy inside so had to go back the smell off the heating in the car was disgusting whatever was in the washer bottle was gross. Car had obviously not had a PDI before I pick it up I told them the rear wiper was no good good but they said they had adjusted it so back in again it went I had to change it and I 12 weeks after I had it I told them there was a knocking come rattle since the day that I have the car car so it went in yet again and there was a shock absorber had gone just to prove there was no PDI done on the car I also told them m the car car I had no need to clean it for 6 weeks because the car had been in that many times and they cleaned it as courtesy but when I did clean the car car car I could not believe the amount of scratches on the roof the bonnet. I was advised to email the main man man of the used car side of the business but what a waste of time that was as I had no answer back it doesn't surprise me and after the car has been in 6 times up to yet it has got to go back in again as I've still got something wrapping on the underside of the car. This is only the second time I have used Tamworth Audi for the first time I'm was on an Audi A3 Cabriolet 20000 miles and that car went in in 4 times with a clutch problem the car which I loved I ended up having to get rid of because they could not sort it I would never ever use tamworth audi ever again.”

Posted 4 years ago

“shocking customer service bought a car almost brand new and well.... braked were warped, audi tried to get me to pay for this, then the alloys started to corrode and guess what the car wasnt covered under warranty thieving scum! never buy the most overpriced cars on the market people”

Posted 4 years ago

“Very Upset, paid a £1000 deposit on an Audi a3 on Monday and left it with Jacob Smith at Reading Audi to sort everything out so i could collect car on Saturday. Phoned up on Friday to make sure it was going to plan only to be told he left 3 days ago and he took my money but didn't do the paperwork so nobody knew about me other than Jacob and the car has now been sold. Very upset and angry, didn't expect this from an Audi dealer!!!”

Posted 4 years ago

“refused to fix roof spoiler that came loose, poor quality plastic fixings underneath. car less than 1 year old, should be covered under warranty. poor customer service, no empathy or value for me as a long term customer. I really, really like the car however, my advice; DO NOT BUY A NEW AUDI”

Posted 4 years ago

“Q7 2018 Bought it brand-new issues with the vehicle ,10 months to sort that problem out , I’m was not given any compensation to cover the fuel or milage add to the vehicle for going Black and four the garage I’ve just sold it because it started to playing up again I will not purchase Audi again”

Posted 4 years ago

“Basically you are rip off merchants once I have paid off my car you then want even more money before it’s mine. Or I can buy a new Audi. Would not buy a car from you again. Peoples finical situations change and you clearly don’t give a stuff.”

Posted 4 years ago

“Audi UK are useless! they may as well pack up and go home! they have no influence over the dealers at all! none! I bought a 2015 A3 from Audi Tyneside and realized there was a hum from behind the dashboard after 1000rpm. Audi tyneside changed the timing belt but the noise was still there! so guess what they labeled it as a characteristic of the car. absolute rubbish. Audi uk get involved, guess what? after 3 months they close the case stating there was no mechanical issue...3 months! So buy from Audi at your own risk but beware if you have to have them fix your car because they couldn't care less once they have your hard earned cash and anything that is not blatantly apparent to them is disregarded as a characteristic. never again”

Posted 5 years ago

“My Audi TT Roadster is 5yrs old & has 40,000 miles on the clock. Broke down & 2 weeks later I'm told it needs a new engine !! Audi have offered a contribution towards the repair, but it's still going to cost me £3k Not something you expect from the age/make/mileage Will not be buying another Audi”

Posted 5 years ago

“Absolutely fantastic experience with Nottingham Audi service. Charlotte is amazing. Nothing too much trouble. Such a lovely helpful girl. I’ve just had my car serviced. The back wiper was not working. I thought I might have to pay but all covered under warranty. Everything about the showroom is relaxing. Everyone is so nice Even brought my little dog water. Just would recommend all the staff I have had any contact with at Nottingham Audi. All great. The best I have ever had. Kathryn Thaxter”

Posted 5 years ago

“Absolutely amazing customer service, but you realise why when you get scammed for thousands of pounds of work that didn't previously exist. That's when it hits the fan. And because it's a franchise, Audi UK get involved but have zero influence over the franchisee, sonny attempt to resolve issues with them is futile. West London Audi know that they can just get away with murder and Audi UK can't do a damn thing about it. Such a great shame!”

Posted 5 years ago

“Same as most of the other reviews, they are great when they sell you the car, absolutely useless when there’s a problem. Don’t waste your time or money buying one of there cars. I’ve spent more time on the phone to them in the last 2 weeks than I did in 5 years with mini.”

Posted 5 years ago

“If I could do minus I would where do I start I brought my Audi A5 from derby Audi who were more than happy to sell the car. However when it was time to exchange for a newer lower model the salesman didn’t want to know. They never returned calls and basically seemed like I was not worthy of their time. I took a trip to Audi Sheffield. What a difference !! the sales team could not do enough and they were only to happy to help ( please note this is a review of derby Audi and their escalation to resolve issues) my son who was 19 went to derby Audi as he wanted to buy an A5 the salesmen would not even give him the time of day ! So he went to Leeds Audi he received the same first class service I did at Audi Sheffield! He drove away in an Audi A5 S line Quattro perfect car, and amazing service from Leeds. On the way to work in June 2018 ( he has only had the car 9 months) on the motor way the car went into limp mode dangerous yes but all accidents averted the AA attended and said there was a fault take it to Audi as the engine management lights were showing. This is where we discovered the true extent of the lack of service and that is being kind! Audi derby had the car for 3 days and returned the car to say they could find no fault and all had been checked. Two weeks later my son had the same issue but this time the dashboard was a disco with various lights. The AA attended again (this is through Audi assist) they told my son go straight to the dealership. Audi Derby informed my son he could have an A3 from enterprise ( basic model) but he would have to make his own way there? 7 days later still the A5 is not road worthy and Audi Derby inform us they are cancelling the insurance on the A3 and he needs to collect an A1? They have done nothing with the A5 as they are waiting for Leeds Audi to agree to pay? They are all part of Sytner group why is this an issue? My son does around 2000 miles a week and is 6.4,( the car is too small) he has spoken with his peer group and amazingly some of the young pretty ladies in the group the same age as my son refused the A1 and where given (by the nice service man) a car the same as theirs TT’s ( I wonder why) 14 days in and no change the A5 is still at Derby and nothing has happened why ? They are still waiting for Leeds to agree to pay. 21 days in and after multiple calls with Simon from service at Derby (who advises my son “ I have a good mind to give you the car back and let you drive to Leeds and sort it your self” the car is not driveable ? ( customer service at its best) my son and I contacted the head of Audi uk who handed our information to the executive team. We are at present over a month without a car that cost around £500.00 per month and with no idea when the car will be fixed. My son phoned Audi Leeds in desperation who have acted so swiftly the A5 has been flat backed from derby and is now in Leeds ( we are still awaiting a new curtesy car and a fix date) Why is the customer the one to suffer ? Even the executive team have been a waste of time looking into the matter for over a week to state well the car is in Leeds now ( we know it is in Leeds we arranged it all) but the complete rude and disgusting attitude of the Team at Derby and the escalation of the executive team show that Audi are not a five star service company and you only fall lucky with a couple of dealerships! Hopefully this will help a few people but I will ensure that all parties are aware of what a complete an utter shambles Derby Audi are!!!”

Posted 5 years ago

“I have a 65 plate Audi A5 quattro TDI with a DSG gearbox on pull away there's a massive delay its been back to Taunton Audi on several occasions and I get told its just characteristics of the car also when we took it is for its service we told them about a knocking coming from the front end when we returned to pick up the car and was told the knocking was characteristics of the quattro 4 wheel drive. we took the car to a independent garage and was told there is a problem with the car. Taunton Audi where we brought the car keep saying its characteristics of the car so a waste of time they are and told my to phone Audi complaints and they were a total and utter waste of time and couldn't of cared less. Told me in not so many words i was stuck with the car until lease was up or pay to come out early or part exchange for another Audi which is not lightly as they cant even sort the one out we have. Audi dealerships & customer services is got be be the worst service I have ever come across they are patronising and don't care so far as there considered once they have sold you the car and got your money they don't care I will never buy another Audi and urge anyone to avoid buying one because there after sales service and customer service is absolutely disgusting and shocking poor.”

Posted 6 years ago

“For goodness sake do not buy an Audi and do not go anywhere near this dealership. They have no regard for your custom or how hard you have to work to afford these cars. This dealership is part of the Sytner group. Audi have no regard for you either. Avoid Sytner, Audi and Nottingham Audi and you will enjoy a more peaceful life. You have been warned”

Posted 6 years ago

“Un interested, un knowledgeable, rude, lying staff that only seem interested in selling cars, not keeping on the road”

Posted 6 years ago

“Audi Manchester shocking service and we have 3 audi's. New A1 black edition, Q5 and A3. seen google review!!”

Posted 6 years ago

“I wouldn't have given them one star but couldn't proceed with choosing one!!! A4 S Line has ignition fault with occurred during the warranty period. Couldn't get the car into Audi to be repaired until after the warranty had ended. Asked Audi to honour this repair as the fault had occurred during warranty. No chance - I have spoken to around 6 or 7 staff at Audi who have all promised a call back from a manager. Either Audi have no managers or they are all wimps as no call back. Shocking customer service - shocking service full stop!!!!”

Posted 7 years ago

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Audi is rated 2.2 based on 108 reviews