Auto National Reviews

Name: Auto National
Address: St James House, 27-43 Eastern Road, Romford
Rating: 4.77

4.8 Rating 10,617 Reviews

97 %

of reviewers recommend Auto National

Company Reviews

Questions

Metrics

4.8

Based on 10,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Auto National 5 star review on 20th May 2021

Mr Richard Bird

Auto National 5 star review on 30th March 2021

Mr Ian Furneaux

Auto National 5 star review on 6th February 2021

Mr Stuart Smith Walton

Auto National 5 star review on 3rd December 2020

Mr Michael Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer for 25 years plus and had no issues but today when renewing my policy Auto National took my payment out twice from my bank account. When contacting them they informed me that this wasn’t the case and requested a copy of my bank statement. The over payment was returned but they didn’t have the decency to inform me. Not impressed.”

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Posted 4 years ago

“Generally been very pleased with overall service, with the exception of a call out on the twentieth anniversary of taking out my policy, to be advised that, because it was the date of taking out policy, was not covered for two weeks! After explaining multiple times that it wasn’t the date of joining but the date of renewal, twentieth renewal at that and a mere coincidence was I allowed an attendance. Clearly a junior/new member of staff and from being furious at the time could see the funny side (months later) and happy enough to further renew based on previous experiences.”

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Posted 4 years ago

“Nice girl to talk to”

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Posted 4 years ago

“Been with autonational many years. Great service”

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Posted 5 years ago

“They are very good and polite and will sort out what you require with minium fuss”

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Posted 5 years ago

“I have been with this company for 1yr and not had to call them out so not able to score Top but their price for the cover is excellent”

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Posted 5 years ago

“I have used auto National twice in the past and found the service very good. I also found Jessica's response to my phone call very helpful. The”

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Posted 5 years ago

“All good thanks. Very polite and documents sent through quickly.”

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Posted 5 years ago

“Very good price and good company”

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Posted 5 years ago

“Good service provided”

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Posted 5 years ago

“Usually turn out fairly promptly, By and large the mechanics are fairly pleasant and efficient.”

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Posted 5 years ago

“Had to hold on for considerable time before connected to an adviser in order to renew policy!”

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Posted 5 years ago

“Polite and concise.”

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Posted 5 years ago

“Good complete service from office to breakdown recovery”

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Posted 5 years ago

“Thorough and easy to renew.”

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Posted 5 years ago

“Jessica was very helpful and polite. Good breakdown cover at a reasonable price.”

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Posted 5 years ago

“Good no nonsense breakdown cover at a reasonable price. Polite Staff.”

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Posted 5 years ago

“Always there to provide help when most needed”

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Posted 5 years ago

“Straightforward to deal with and handled both changes to policy and when we had a breakdown well.”