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Automotive Superstore Reviews

4.4 Rating 3,265 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
13,064
 Metrics
4.4
Based on 3,265 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
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Heath
Verified Buyer
“Excellent Service – Needed spark plugs and air filter for my wife’s car and used their parts finder based on the vehicle rego which made the selection easy. The parts were dispatched quickly and arrived in 2 days so I highly recommend using Automotive Superstore and will do again. Thanks”
Helpful Report
Posted 2 years ago
Emile
Verified Buyer
“Went onto your website, saw the 10% discount offer and followed th einstructions, got emails saying I was now a member and another that I successfully subscribed to your newsletter. When it came to ordering and finalisng payment and applying that code, it kept saying invalid code, whether I copied and pasted it in, or typed it by hand, same result. I rang and was told I needed to have an account first, but the instruction never mentioned that, so I missed out. THen, unlike others, I stioll haven't received any message that it has been sent out, nor could I find anything on your website stating that you had it in stock or not.”
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Posted 2 years ago
John
Verified Buyer
“Good old fashion customer service”
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Posted 2 years ago
Mark
Verified Buyer
“Great communication”
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Posted 2 years ago
Bob
Verified Buyer
“this is the first time ive dealt with them but they are certainly proactive”
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Posted 2 years ago
Anonymous
Verified Buyer
“Able to find exactly what I need for a good price.”
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Posted 2 years ago
Peddar
Verified Buyer
“Quick postage, good price”
Helpful Report
Posted 2 years ago
Brian
Verified Buyer
“Good service and great range of products. Easy to use online ordering.”
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Posted 2 years ago
Gavin
Verified Buyer
“The service is fantastic (Tony) communication with me and my package was even better thx you Tony”
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Posted 2 years ago
Roger
Verified Buyer
“Whilst the goods were easy to order, we had hoped it would be like e bay where goods are despatched same day. I had a person who was going to help me fit all this however because of the 3 day delay in despatch he has gone home. Dedpatch tome very disappointing.”
Helpful Report
Posted 2 years ago
Richard
Verified Buyer
“Frirndky,helpful staff. Hard to get through on the phone ? Need more staff”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very good instore service, thank you!”
Helpful Report
Posted 2 years ago
Rick
Verified Buyer
“Very easy & very quick”
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Posted 2 years ago
Darren
Verified Buyer
“Had a wrong part issue. Was a little hiccup get an answer back . But once Tony was on the job all got sorted quickly and nothing was a problem.”
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Posted 2 years ago
Andrew
Verified Buyer
“Feedback, wait till the order is received before asking for a review....”
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Posted 2 years ago
Andy
Verified Buyer
“Terrific help - Thank you! - in getting our brake rotors to us in time (overnight, via AUSPOST, in fact) for our mechanic's good work to be finished in time for our planned, overland trip.”
Automotive Superstore 5 star review on 7th February 2024
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Posted 2 years ago
Emmanuel
Verified Buyer
“How stupid can it be??? Sold me a lock without a key! When i asked where is the key, they answered me back with a photo and encircled are small lettering of "key is not included" in the ad. Sense would dictate you to sell locks that will come with keys!!!! I almost fell out of my chair when i tead your reply!!!”
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Posted 2 years ago
Anonymous
Verified Buyer
“I still haven't received my order. Almost 3 weeks going to occur and still in transit. I am living in urban area. The product was processed and dispatched in almost 2 weeks after making an order.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I have been looking for a new head unit for my car. Automotive Superstore’s website was fantastic. Easy to navigate with plenty of information to make a decision. Not being familiar with modern head units and what else I would need, I messaged the guys and they responded quickly and answered all of my questions. Great service. Also the price of the unit was the best I could find made even better by a 10% discount. Too good.”
Helpful Report
Posted 2 years ago
Tanya
Verified Buyer
“Purchased on 01/02/24 and it’s now 05/02/24 and i am yet to get any shipping information on my purchase”
Helpful Report
Posted 2 years ago
Automotive Superstore is rated 4.4 based on 3,265 reviews
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