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Automotive Superstore Reviews

4.4 Rating 3,254 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
13,033
 Metrics
4.4
Based on 3,254 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Automotive Superstore Reviews

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Brad
Verified Buyer
“Listing hard to cross reference, sent incorrect part/ incorrect Listing based on correct model identifier. Issue was concerning GD i30 sway bar links , items sent were 40mm too short!!!, went to email via email link provided on reveille email, rather than generating a link to my email account, or inquiry page the link took me straight to the web page”
Helpful Report
Posted 2 days ago
James
Verified Buyer
“I ordered parts that were listed as in stock and was given an expected collection date in Sydney. That date came and went without any update or contact from Automotive Superstore. After following up, I was told the parts were available in Melbourne but had not been sent to Sydney for collection. There is no readily available phone number to speak with someone directly, so every enquiry had to go through an online contact form, with responses taking 48+ hours. With no confirmed timeframe for when the parts would be transferred, I requested a refund. It took three separate requests before the refund was processed. The experience was unnecessarily frustrating. Better communication, more accurate collection timeframes and a direct customer service contact option would make a significant difference.”
Helpful Report
Posted 6 days ago
Jeremy
Unverified Reviewer
“Slow as processing time only got the order moving cause I complained. A part from WA came faster Least they didn’t forget any parts this time. I only use this company if I really need to”
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
“Ordered 2 days ago and have not recieved click and collect information. Considering this is now Friday most lilkley will not hear anything until next week. Poor customer service for one purchased item and click and collect.”
Helpful Report
Posted 1 week ago
Terry
Verified Buyer
“So far I’ve waited 3 weeks for an intem that no one knows anything about and can’t find your lucky u got 1 star”
Helpful Report
Posted 1 week ago
Anonymous
Unverified Reviewer
“Purchased an item, the item had the wrong items in the packet. Can’t call anyone, tried to email and filled in contact form and got an email response on 3 seperate occasions tellinge I My item is ready for pickup rather than reading my email and providing support.”
Helpful Report
Posted 2 weeks ago
Paul
Verified Reviewer
“I have had dealings with this place before and had good experiences but this last dealing I had with them has been terrible. It's the worst place to deal with and I wouldn't recommend this place to my dog. I put my order in February & had to return it. It took 5 months to get my store credit which they refused to add to my account. I had things in my shopping cart ready to spend the money on and they took so long that all of it went off special. They went ahead and placed the order with my store credit without confirming the items with me. They never added the order to my account. The whole emailing back and forth was horrible and a terrible experience, they were unhelpful and rude.”
Helpful Report
Posted 2 weeks ago
Robert
Verified Buyer
“I ordered a power cord to connect a Thinkwars F770 DashCam to a power supply in my Toyate Aurion. I was assured by your company that the cord supplied would connect to the Dashcam. The cord supplied has a double conection while the camera has a single connection point that does not connect to the Thinkware dashcam. Without modification to the cable I cannot connect the cable to the dashcamable.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“Took 2 weeks for my order to be shipped out, but was only shipped out after doing an online inquiry otherwise the order would never of sent. Your website clearly states 1-3 day dispatch time with my order confirmation indicating same day dispatch, so why was mine 2 weeks? But again only after I done the inquiry. After contacting automotive superstore the employee blamed the warehouse relocation and EOFY sales as the excuse as to why my order was never sent. None of this was sent in an email prior to my inquiry or displayed on your site. As the customer if this information was made apparent at all I would not have purchased from your store. The lack of communication and lack of customer service is pathetic and I won’t be purchasing from your store again. The warehousing relocation isn’t the customers fault and the EOFY sales happen at the exact same time every year so why’s it the customers fault your staff/managers aren’t prepared for something that happens at the same time every year. Sucks too because the prices and stock on hand you have is good but I’d gladly spend more money elsewhere to not deal with Automotive Superstore again Order # 101073412”
Helpful Report
Posted 2 weeks ago
Anonymous
Unverified Reviewer
“DO NOT USE. If I could give 0 starts. I would. Ordered part, never got it. Called, told to e-mail. E-mailed. No answer. E-mailed again. Received an apology saying they forgot to send the item. Got the item 2 weeks later. Midway through installation, found it was missing a wire. Called. Told to message via website. Messaged. No answer. E-mailed. Told 24 hours to receive response. No response after 24 hours. E-mailed again. Called. Was received with aggressive behaviour, and no solution to problem. DO NOT USE.”
Helpful Report
Posted 2 weeks ago
Mark
Verified Buyer
“plugs were advertised at 9.95 jumped to $13 each when in cart ,not impressed”
Helpful Report
Posted 2 weeks ago
Raffi
Verified Buyer
“Online shopping to arrange pickup is terrible. No option to pickup from Castle Hill when that's the most convenient place for me. Had to order shipping as there was no pickup option for Castle Hill.”
Helpful Report
Posted 4 weeks ago
Chris
Verified Buyer
“I ordered an air filter but the incorrect filter was sent to me, so I followed the return protocol but then received a text stating a different numbered filter is what I need however it was also an incorrect part number. Received a text yesterday saying you’re waiting for a response from me after I have already responded and have got the automated received response from you. What a debacle. First and last time I order from this company”
Helpful Report
Posted 4 weeks ago
Brent
Verified Buyer
“Part was ordered as in stock, shipping in 1-3 days, 8 days later still hasn't arrived. I am following up with you customer service number and no one is getting back to me. You should not sell parts you don't have stock of. have asked for refund.”
Helpful Report
Posted 4 weeks ago
Garry
Verified Reviewer
“I ordered a windscreen wiper part based on the Number plate system. The part didn't fit. It is now 3 weeks since I raised the issue and despite a few responses to my issue I still have not had any resolution 3 weeks later.”
Helpful Report
Posted 4 weeks ago
Anonymous
Verified Reviewer
“It would have to be the worst customer service u have ever experienced I have ordered a suspension kit was ment to take 2 week to arrive but 4 weeks later still no answer so far where it is”
Helpful Report
Posted 1 month ago
Logan
Verified Buyer
“I still haven’t received any of my parts haven’t had no updates I won’t be buying through this company again still hasn’t been delivered and it going into a month now”
Helpful Report
Posted 1 month ago
Bikramjit
Verified Buyer
“Place the order Its showing stock But they r not willing to help,, saying we can't get ready for 7 days Product setting front of u ,, u cant pack for 7 days its storage”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Third time ordering online. Always delayed on shipping. Tried to contact customer service always saying sorry for the delay. No shipping info. No tracking order. Only order number. And you keep wondering what happened on your order.”
Helpful Report
Posted 1 month ago
Not Happy
Unverified Reviewer
“Was looking for zero but doesn’t exist. Ordered product was supposed to be delivered in 3 days. Arrived nearly 4 weeks later. Then the product was damaged, and tried contacting them again with little or no repsponse. If something goes wrong as a customer you have little chance of getting a response, when you ring them up they divert you back to online, if you go to the showroom employee..they apparently don’t deal with customer or online orders so you can’t get an update or an answer. They say they will get back to you but no answer, you can text them again no answer. This is not good customer service, is heading into week 5. Please be aware if something goes wrong with your order, It is really really difficult to get a response.”
Helpful Report
Posted 1 month ago
Automotive Superstore is rated 4.4 based on 3,254 reviews
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