Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,988 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 21st May 2025

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived damaged. I have lodged a complaint to your support email address. Email sent follows: I just received a parcel from you for a Ryco filter Invoice No. 100802781 Please see the packing list and photos attached. The filter is damaged as it was not fitting in the carton without being bent. The photo clearly shows the filter protruded out of the box when I opened the box. Note the creases in the filter box. Due to the requirement to have a filter here by Thursday I have had to make other arrangements. Can you please refund me the cost of the filter to my credit card on which I paid for the filter Thank you in anticipation of your assistance in this matter. Await your further advice”

Helpful Report

Posted 5 days ago

“I have received the wrong item ,I order grv43kt you sent me grv43mkt . Can we send me the right revarse camera / or contact me on 0414314474 cheers Larry”

Helpful Report

Posted 5 days ago

“Ordered M16 plugs; received M14 plugs. Won't be back.”

Helpful Report

Posted 1 week ago

“Kenwood DMX7022S. Don't like when you're not happy with a product you've purchase. They make every effort to make you feel incompetent by asking questions that make you feel stupid. The stereo I purchased did not sound right and definitely has some issues with it but I accidentally made a few marks on the chassis installing and removing it so I'm stuck with a $395 stereo I'll never use. Automotive Superstore will willingly take your money but when it comes to having an issue with their products, they discredit your judgement and make it so difficult to get a resolution. Will never buy anything from you again.”

Helpful Report

Posted 2 weeks ago

“Ordered a roof platform a week ago, hasn’t been dispatched yet and can’t get in contact with a representative to find out an estimate dispatch date. I’d actually like to just cancel my order and purchase from somewhere else.”

Helpful Report

Posted 2 weeks ago

“Postage is always incredibly slow with this company”

Helpful Report

Posted 1 month ago

“This is by far the worst company I’ve ever dealt with. I placed an order, paid in full, and never received my products. They completely ignored all my messages and made zero effort to fix the issue. This is not just bad service — it’s a scam. Do NOT waste your money here. They are dishonest and should not be trusted under any circumstance. Stay away from this company!”

Helpful Report

Posted 1 month ago

“DO NOT order directly Use Ebay if you need to. They will not dispatch the order until every single item is in stock which could be more than 3 weeks waiting and if you ask for refund they will deduct 5% whether you agree or not. No wonder why stores like this are going out of business.”

Helpful Report

Posted 1 month ago

“14 days later my parts still are not here, poor form with no correspondence to say what is going on. Buy your parts else where as they Cleary don’t give a F about customers.”

Helpful Report

Posted 1 month ago

“Everything is great until it is not. No actual human being will address a delivery issue, it's all AI and bots. Communication below par, showing this retailer was an error.”

Helpful Report

Posted 1 month ago

“Just purchased an M81 GC150 battery charger which is not doing what it is advertised to do . I have tried numerous times to contact them to explain what the issue is only to be told don't ring this number, send a txt to this number and have emailed them. Seems to me they are only willing to help the buyer. I now wish I hadn't used ASA as I had bought several item's.”

Helpful Report

Posted 1 month ago

“The website is wrong. And they sent me the wrong blade for my car. The correct blade the website says is incompatible with my car. Surly they have supplied blades for a Prius C in the past and had this complaint already!”

Helpful Report

Posted 1 month ago

“You sent 7 #7 and 1 #10”

Helpful Report

Posted 1 month ago

“Nothing received”

Helpful Report

Posted 2 months ago

“No tracking number provide, sent an email and no respond.”

Helpful Report

Posted 2 months ago

“Two business days after ordering in stock items for click and collect, I have still not been advised that my order is ready for pickup. I have also not received any information that would indicate a problem with my order.”

Helpful Report

Posted 2 months ago

“Ordering was easy however when I tracked my parcel, it says return to sender as items are damaged and it hasnt even reached me so now I am still waiting for the 4 items I have ordered”

Helpful Report

Posted 2 months ago

“Purchased on the 3rd, told it was shipped on the 6th, still hasn't actually scanned as shipped on the 11th. I should have just used Amazon.”

Helpful Report

Posted 3 months ago

“I bought two tins of tyre black paint. I’ve just returned from the post office and I have two tins of tyre black, unfortunately, they were so poorly packed, that the contents of one tin, was “out of the tin” and the other tin was swimming. They were only in a post pack plastic bag. I don’t think I will be a returning customer!!!!”

Helpful Report

Posted 3 months ago

“I've cancelled this order, and now I'm receiving emails regarding the processing of my order”

Helpful Report

Posted 3 months ago

Automotive Superstore is rated 4.4 based on 1,988 reviews