Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,706 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,706 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Automotive Superstore 5 star review on 12th March 2026

316

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“10 days later, no delivery 10 days later, no response 10 days later, I’ve had to contact asking where is my water pump they have no idea. Shocking Service recommend others.”

Helpful Report

Posted 1 week ago

“Very clumsy, badly written software. I have multiple cars but switching between and adding cars was very difficult. Also, descriptions for product viried between the short and long descriptions. All in all very poor with a complete lack of testing. I tried to call and was not able to get through. If it is not fixed it will be the last time I use your system.”

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Posted 1 week ago

“I ordered a hose that was urgent and without any notification till after they took my money, I find they ordered it from overseas and it was 3 weeks away. They did not respond to any messages and they won’t answer their phone, just a message to tell you to go online instead . I want to cancel my order for a refund so I can buy one locally. They are ignoring my request.”

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Posted 2 weeks ago

“MI am writing to express my frustration with a recent purchase and your lack of response to my inquiry. I bought a Pioneer head unit from your website, which was advertised as being compatible with my vehicle. However, when I attempted to install it, I discovered that it was not compatible at all. I immediately sent an email requesting instructions on how to process a return, but I have not received any response. This lack of communication and the misleading product information on your website is highly disappointing.”

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Posted 1 year ago

“Sent wrong part multiple phone calls later told me they couldn’t find it and would only give me a store credit as a refund”

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Posted 1 year ago

“Terrible quality over priced wasn’t what was in the picture and terrible customer service yous never Emile back when I asked for a refund”

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Posted 1 year ago

“From the website, the BP1640 fit my car as the rear pad but when received, it is actually for front axle for other cars... I have sent an enquiry on it and it would be good if you could also help to follow up if possible. My order number is 100723938, thanks!”

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Posted 1 year ago

“Sent wrong type clutch wasn't informed 2 types charged $65 for postage Sent back cost me $26 bought right one cost same postage but double price for clutch”

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Posted 1 year ago

“Besides using Registration checking tool and confirming with photo, wrong pads were sent they did not fit completely different nothing like the photo displayed. What I’m not happy about is being charged 25% in restocking and admin fees which I am going to take further after returning items poor service will not use again.”

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Posted 1 year ago

“Wrong item received returned awaiting response.”

Helpful Report

Posted 1 year ago

“Still waiting for them to resend one after original was damaged been nearly two weeks. They have received returned items Replies are slow and non existent”

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Posted 1 year ago

“They sent wrong thing and extra for delivery and eventually they said I could send back but must pay for it to be replaced or delivery back to them I thought I would call quotes and learn from it I was hopeing to long relationship Ynot”

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Posted 11 months ago

“Product itself is incredibly good. Shipment on the other hand was incredibly poor, over a week to just get shipped from the warehouse and located only an hr away from the warehouse”

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Posted 11 months ago

“Part was no machined no body took responsibility the mailing system is left to be desired had the part fixed to fit couldn't have car off the road for that length of time got the run around no direct phone number no good will no refund bad”

Helpful Report

Posted 11 months ago

“They sent me the wrong parts The oil filter is not the right size Very disappointed as a first time buyer”

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Posted 11 months ago

“Totally wrong ones sent, these would even stop a scooter. i ordered front pads for a hyundai getz 1.4 2006”

Helpful Report

Posted 11 months ago

“I ordered the three rows of floor mats on the 25th March, it's now 24th April and I have only received the third row. I contacted Automotive Superstore over three weeks ago asking where my other two sets of mats were and I still have no resolution. Communication has been painfully slow. The one row of mats I have are great quality, but I recommend buying them from somewhere else.”

Helpful Report

Posted 10 months ago

“I purchased a tether and got the wrong item, I have sent an email to customer support and still haven't received a response in regards to returns. Guess I'm stuck with it. I sent the email 4 days ago.”

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Posted 10 months ago

“Can't leave a review as I still haven't received it yet. Still waiting.”

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Posted 10 months ago

“I have already sent a review, but i will do it again. Support and communication were good. My issue in the amount that was refunded - $81.55. I did a calculation on your site and the goods that i received were $69.59 which included GST and freight. Therefore, the refund should have been $105.15 ($174.74 - $69.59). You have not taken into account the extra GST and freight charged on the purchase. I did not receive the goods that I ordered and therefore have not enjoyed the original value of my purchase. The mistake is yours, and you should honor the refund I have requested.”

Helpful Report

Posted 10 months ago

Automotive Superstore is rated 4.4 based on 2,706 reviews