Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,169 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“did not get my derlivery it was sent to the wrong address carrier blames you and I just want what I paid for tracking # BDVZ014656”

Helpful Report

Posted 2 days ago

“Don’t waste your time. I purchased a full sound system for my car, all items listed “in stock” They say dispatch time is 1-3 business days. So I emailed after the 3 business days, got a generic message response from a sales representative (Guy Davies) basically saying “yep your order is all good, it should be sent this afternoon“. It became apparent that the sales person didn’t actually check on the order or do the bare minimum because the following day I got a email stating that an item they sold me has actually been discontinued. When I questioned to why this wasn’t pick up on the day prior I got a response from another sales representative (Mikko). Saying we are trying to work with management to see what we can do. At this point it was about a week after I purchased my order. Mikko come back with the options refunding the money for the item they sold me but didn’t have or I could pay more money for the item they did have, but they gave me a “discount” for their stuff up. I paid this instantly when informed of the amount owing. I was told it would be sent express within 1 - 2 business days. That was over two business days ago. Don’t give timelines if you clearly can’t follow them. So I initially made the order on 3rd of September two weeks ago and it still hasn’t been sent.”

Helpful Report

Posted 3 days ago

“I ordered some LED bulbs from them. Incorrect ones were sent. When contacted they said it was incorrectly labelled on their website. All fine and dandy but their returns process and general attitude sucks. You have to use their cumbersome returns system. Email after email. Then waste your time taking stuff to Aussie Post. Personally, I'll never use them again. Could not care less about their customers, at least in my experience. You'd think that if it was 100% their fault they'd give a heck but they just don't.”

Helpful Report

Posted 1 week ago

“Terrible service. They sent me the wrong part, even after I emailed multiple times beforehand to confirm the fit. When I pointed out their mistake, the manager was incredibly rude, claimed it was “second hand,” and flat-out refused to accept a return. They wouldn’t even consider any other solution or option to fix their mistake. Completely unprofessional, dishonest, and unwilling to take responsibility.”

Helpful Report

Posted 2 weeks ago

“I ordered a ford Cleveland 351 fuel pump eccentric on the advertisement it clearly shows a inner and outer ring and a bolt It arrived with no bolt instead of just sending me a bolt they just wanted to sell me a more expensive brand And took no responsibility for the error Apparently, business ethics and integrity is not part of the way they do Business I have been waiting for their return policy to be emailed to me now for days with no reply”

Helpful Report

Posted 3 weeks ago

“Don’t buy from these people. Sell broken parts. Takes 4 weeks to speak to someone there via email only. No help at all Stay away”

Helpful Report

Posted 4 weeks ago

“I ordered and expected it to be dispatched in a timely manner but I have received an email saying estimated dispatch is the 29/08. Everywhere parts place I deal with dispatches within hours and is received within days when it says it is in stock. Seems a 3rd party shipper. Will be cancelling order and ordering elsewhere as I need to get this job finished”

Helpful Report

Posted 4 weeks ago

“Absolutely terrible experience, placed order on the 14th July for 4 items. 2 weeks passed and nothing so emailed they stated an issue with an item on receiving from supplier. Another week passed nothing. They finally sent out part of the order on the 5th August. The remaining part on the 7th August which was wrong. I suspect they drop ship from suppliers but do not inform you. I will not be using them in the future. Terrible service stay away”

Helpful Report

Posted 1 month ago

“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”

Helpful Report

Posted 1 month ago

“Package arrived with missing parts and never heard an answer from customer support.”

Helpful Report

Posted 1 month ago

“There were two options for shipping and I chose the most expensive option, thinking it must be Express Post. But I have, since, been informed that I selected regular Parcel Post. I'm extremely disappointed that Express Post was not an option! Moreover, it took 30 hours for someone to respond to my enquiry!”

Helpful Report

Posted 1 month ago

“Wouldn’t recommend these guys. Ordered brake pads and rotors on the 28/6 still waiting. Just keep getting the run around with a stupid txt and wait half a day for a reply. Was told 2weeks ago they had arrived in store but still nothing. Worst service ever”

Helpful Report

Posted 2 months ago

“AVOID. Ordered over 70 days ago (August 15), still says 'Order Received'. They are now asking for more money to send an alternative because they sell items that are not stocked! AVOID. It is illegal to sell goods you cannot supply.”

Helpful Report

Posted 2 months ago

“Not impressed at all. Brake pads ordered, are incorrect for my car (although your website says they will fit). I have tried numerous times to contact the store, with no reply. Customer Service is absolutely atrocious. I will NEVER order anything from this place AGAIN. BEWARE!!!”

Helpful Report

Posted 2 months ago

“Worst company to contact, no customer service, they don’t returns calls or emails. I still haven’t received my item and not sure when this “in stock”’item will arrive because no one will talk to Me.”

Helpful Report

Posted 2 months ago

“Terrible warranty support for smaller items. Cost more to return the item that it's worth & there's no guarantee they agree with the warranty so you might not event get it refunded. If they covered the return cost then it would be fine but they refused so it would be insane to spend more money.”

Helpful Report

Posted 2 months ago

“online purshase was simple and easy, however the after sales experiance is total shit reasons, ordered last Monday, invoiced on Monday, but since then heard nothing? not even any update when my order will be sent, and today is Monday again however one week later If you expect good feedback, how can I provide this, when my experience has not been good? Where is my order and where is my order update?”

Helpful Report

Posted 2 months ago

“Haven’t received any shipping information yet how long does it take”

Helpful Report

Posted 2 months ago

“Took over a week to tell me they didn’t have what I wanted in stock and it will be maybe 2 more weeks,I need this for work and might have to look elsewhere.”

Helpful Report

Posted 2 months ago

“Damaged Brake Drums found only after installation and car vibrating very bad. Had to send away new drums for machining with car off the road for a week with no response to warranty claim even after a follow up. Might be good prices but this has now cost me more to correct than what is saved. Very poor service, no offer to help remedy or refund purchase.”

Helpful Report

Posted 2 months ago

Automotive Superstore is rated 4.4 based on 2,169 reviews