Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,604 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,604 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I didn't receive what I ordered. The pictures and description differ from what I received. It's Unfortunate to write a negative review but this business leaves me no choice. I have written multiple emails and text messages but no response. I would never purchase from this business again and encourage all to avoid. If only they would acknowledge....”

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Posted 3 days ago

“Shocking!! I Can't get into or onto my so-called account? I had to wait from Friday afternoon to 10 am Monday morning Just to speak to somebody that tells me they don't know anything..? because nothing on the computer would work over the weekend..nobody has returned calls or emails or anything at all except Advertising in mail. I Don't know wether my order has been placed or not? There has been no confirmation..My money has come out of my account! So now I've had to order the same parts again on eBay Just know that I'll get them? Mind you cheaper on eBay anyway? Please if somebody can you give me a call to know where whereat kind regards Wayne Ebsworth 0415272744 Probably like a refund now too, actually”

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Posted 6 days ago

“After one order not being dispatched and no communication to tell me there was a3mth delay until i rang. I thought never again but stupid me tried them again hoping they had got better aftef 12mths. But no new order and again delays outside of nominated dispatch time. Reply oh sorry a delay has occured in delivery we'll investigate but no time frame given mean while can't drive car until part arrives. I won't be recommending or purchasing again.”

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Posted 1 week ago

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Posted 1 week ago

“Takes 5 days to dispatch and another week to get delivered because they use fkn useless Aramax”

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Posted 1 week ago

“Ordered some parts on the 26 october at 4:15 still waiting for imformation regarding when to pick up”

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Posted 1 week ago

“Paid for express postage for the item to sit in their warehouse for 7 days before being shipped. Absolute joke of a company. Don't buy from here if you need something in a hurry.”

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Posted 2 weeks ago

“Ordered last Saturday and the parts are just being shipped on a Friday afternoon 7 days to get to the shipper!!”

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Posted 2 weeks ago

“Would love to give an end to end review of their service, however to date I have received on email stating order is received and not eta for delivery…. However I have received several promotional/diy emails. Would I use again, no…. No goods delivered, nothing to say order has been processed or there is a delay…”

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Posted 2 weeks ago

“DO NOT BUY FROM THIS DODGEY BUSINESS!! they order parts from over seas they do not have anything in stock. Been waiting weeks for parts for my business for a customers car.No emails replies,email or phone call to tell me it's late. Then I finnaly get a msg and wrong parts has been ordered and the parts arnt even here yet! Still no phone call nothing. I am a small business in gold coast and every day the car sits here I can't get another car in! So it's costing me money! Sale said click and collect in 3 days, two weeks still nothing. All they could tell me is to wait longer because now they have to re order the part and has been two weeks already. HORRID HORRID SERVICE. don't waste your time can order yourself from china quicker. I have gotton about 20 packages from Victoria and this place is just down the road from me. These businesses with no stock need to be looked into and held accountable for false advertising. Unless you don't need your parts anytime this year. Deffently wouldn't order from these guys. Especially if you are a small business like me that has limited room. And if I don't have parts it's costing me money. And will cost you having to wait weeks months as well.not to mention then you have to wait ages to get your money back. DO NOT BUY FROM THESE GUYS”

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Posted 2 weeks ago

“I have purchased items from this store and usually fast service but I was shocked to read after purchase of a car by needle and seat to suit a Holley carby would take over 13 days to arrive for pick up . I had to arrange another one from elsewhere as I could wait that long for something that should have been a shelf item . Come on automotive super store you can do better than that .”

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Posted 3 weeks ago

“Online store customer service really need to revamp. Additional staff or support or upskilling is required. It really puts me off from buying from automotive superstar moving forward.”

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Posted 3 weeks ago

“Website as good as most others. Order placement similar experience, although the check out process via a mobile device (iPhone) was glitchy. Biggest let down is the click and collect order processing and ready time. Only after placing the order I received an email stating that my order is estimated to be ready for pick up in almost a week! All parts were shown in stock, so I expected it to be ready later the same day or next day at the latest.”

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Posted 1 month ago

“Ordered and paid for a transmission service kit for a 2018 Isuzu D-Max. I received a 2014 Isuzu D-Max transmission kit. Obviously wasn't for my vehicle. I contacted a rep on he phone, he advised me to go on line and state the problem, was advised on line there would be contact made in 24hrs. It's been 48 hours and haven't heard a thing. I will state my opinion, reviewing this online.”

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Posted 1 month ago

“What a ridiculous system. When we purchased the product, the staff member specifically told us that if we had not heard anything after five days, we should call the contact number provided on the invoice. Five days passed with no update, so I did exactly what your staff instructed and called the number. The automated message then told me that the best way to enquire about an order status is through the “Contact Us” link on your website, or to send a message if I want the “quickest” response, because apparently your staff cannot provide order status information over the phone. So why give customers a phone number on the invoice and specifically tell them to call it to follow up on an order if that is not actually the correct process? This is an unnecessarily confusing and poorly designed system that wastes customers’ time. Your in-store staff, phone system and website should all be giving customers the same instructions. Whoever designed this process seriously needs to rethink it.”

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Posted 1 month ago

“Very slow, very slow”

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Posted 1 month ago

“I gave this as I didn't receive my last order and wasn't informed that it wasn't available on the 20/9/26 and I had ordered it on 9/9/26 If I was informed earlier I could have sorted something else out as I'm going away this Sunday26/9/26 Was hoping to have my car set up for the trip.”

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Posted 1 month ago

“Seem to have a good range of product. However I put in the rego i needed a specific part for, ordered the part, the part was incorrect and did not suit the vehicle, I have tried to contact to send back and refund multiple times with no repsonse.”

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Posted 1 month ago

“The experience of buying was ok until it was delivery time. One of the parts that I bought was supposed to be in stock and it wasn't and the worse part I was not notified until I reached out checking on its status. What should have been 3 days is now 2 and a bit weeks. Worse part is you even made me pay extra for the replacement part.”

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Posted 1 month ago

“terrible service. I ordered parts two weeks ago and didn't get them. tried to follow up the order with emails, no responce. I tried to ring them, but nobody would give me any service. I think I have lost my $130 to a scam company”

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Posted 1 month ago

Automotive Superstore is rated 4.4 based on 3,604 reviews