Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,606 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an item, the item had the wrong items in the packet. Can’t call anyone, tried to email and filled in contact form and got an email response on 3 seperate occasions tellinge I My item is ready for pickup rather than reading my email and providing support.”

Helpful Report

Posted 3 months ago

“I have had dealings with this place before and had good experiences but this last dealing I had with them has been terrible. It's the worst place to deal with and I wouldn't recommend this place to my dog. I put my order in February & had to return it. It took 5 months to get my store credit which they refused to add to my account. I had things in my shopping cart ready to spend the money on and they took so long that all of it went off special. They went ahead and placed the order with my store credit without confirming the items with me. They never added the order to my account. The whole emailing back and forth was horrible and a terrible experience, they were unhelpful and rude.”

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Posted 3 months ago

“I ordered a power cord to connect a Thinkwars F770 DashCam to a power supply in my Toyate Aurion. I was assured by your company that the cord supplied would connect to the Dashcam. The cord supplied has a double conection while the camera has a single connection point that does not connect to the Thinkware dashcam. Without modification to the cable I cannot connect the cable to the dashcamable.”

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Posted 3 months ago

“Took 2 weeks for my order to be shipped out, but was only shipped out after doing an online inquiry otherwise the order would never of sent. Your website clearly states 1-3 day dispatch time with my order confirmation indicating same day dispatch, so why was mine 2 weeks? But again only after I done the inquiry. After contacting automotive superstore the employee blamed the warehouse relocation and EOFY sales as the excuse as to why my order was never sent. None of this was sent in an email prior to my inquiry or displayed on your site. As the customer if this information was made apparent at all I would not have purchased from your store. The lack of communication and lack of customer service is pathetic and I won’t be purchasing from your store again. The warehousing relocation isn’t the customers fault and the EOFY sales happen at the exact same time every year so why’s it the customers fault your staff/managers aren’t prepared for something that happens at the same time every year. Sucks too because the prices and stock on hand you have is good but I’d gladly spend more money elsewhere to not deal with Automotive Superstore again Order # 101073412”

Helpful Report

Posted 3 months ago

“DO NOT USE. If I could give 0 starts. I would. Ordered part, never got it. Called, told to e-mail. E-mailed. No answer. E-mailed again. Received an apology saying they forgot to send the item. Got the item 2 weeks later. Midway through installation, found it was missing a wire. Called. Told to message via website. Messaged. No answer. E-mailed. Told 24 hours to receive response. No response after 24 hours. E-mailed again. Called. Was received with aggressive behaviour, and no solution to problem. DO NOT USE.”

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Posted 3 months ago

“plugs were advertised at 9.95 jumped to $13 each when in cart ,not impressed”

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Posted 3 months ago

“Online shopping to arrange pickup is terrible. No option to pickup from Castle Hill when that's the most convenient place for me. Had to order shipping as there was no pickup option for Castle Hill.”

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Posted 3 months ago

“I ordered an air filter but the incorrect filter was sent to me, so I followed the return protocol but then received a text stating a different numbered filter is what I need however it was also an incorrect part number. Received a text yesterday saying you’re waiting for a response from me after I have already responded and have got the automated received response from you. What a debacle. First and last time I order from this company”

Helpful Report

Posted 3 months ago

“Part was ordered as in stock, shipping in 1-3 days, 8 days later still hasn't arrived. I am following up with you customer service number and no one is getting back to me. You should not sell parts you don't have stock of. have asked for refund.”

Helpful Report

Posted 3 months ago

“I ordered a windscreen wiper part based on the Number plate system. The part didn't fit. It is now 3 weeks since I raised the issue and despite a few responses to my issue I still have not had any resolution 3 weeks later.”

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Posted 3 months ago

“It would have to be the worst customer service u have ever experienced I have ordered a suspension kit was ment to take 2 week to arrive but 4 weeks later still no answer so far where it is”

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Posted 4 months ago

“I still haven’t received any of my parts haven’t had no updates I won’t be buying through this company again still hasn’t been delivered and it going into a month now”

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Posted 4 months ago

“Place the order Its showing stock But they r not willing to help,, saying we can't get ready for 7 days Product setting front of u ,, u cant pack for 7 days its storage”

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Posted 4 months ago

“Third time ordering online. Always delayed on shipping. Tried to contact customer service always saying sorry for the delay. No shipping info. No tracking order. Only order number. And you keep wondering what happened on your order.”

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Posted 4 months ago

“Was looking for zero but doesn’t exist. Ordered product was supposed to be delivered in 3 days. Arrived nearly 4 weeks later. Then the product was damaged, and tried contacting them again with little or no repsponse. If something goes wrong as a customer you have little chance of getting a response, when you ring them up they divert you back to online, if you go to the showroom employee..they apparently don’t deal with customer or online orders so you can’t get an update or an answer. They say they will get back to you but no answer, you can text them again no answer. This is not good customer service, is heading into week 5. Please be aware if something goes wrong with your order, It is really really difficult to get a response.”

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Posted 4 months ago

“Completely useless online support service. Multiple emails Multiple messages Multiple delivery dates Multiple no replies WOULD PAY DOUBLE ELSEWHERE AND NOT DEAL WITH THIS AGAIN!!!!”

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Posted 4 months ago

“Hi there, What is the status of my order number 101051267? I have not heard anything regarding this click and collect order in the past few days and it was supposed to be ready last Friday, 19 June. Please advise. If it is taking too long, I'd like you to process a refund immediately as I need the parts urgently.”

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Posted 4 months ago

“Spent over $700 haven’t had any contact from automotive superstore, has been I’ve 3 week still no feedback. I’ve emailed I’ve lodged online, tried to call nothing, zilch terrible”

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Posted 4 months ago

“Purchased front brake pads for my 2001 rd1 crv just to find out it doesn’t fit after i received it while working on my vehicle. Was extremely disappointed as it was listed on the website to fit.”

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Posted 4 months ago

“Received wrong part after giving details hard to speak with someone even after following all the steps was sent a LH tail light for a Ute not SUV”

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Posted 4 months ago

Automotive Superstore is rated 4.4 based on 3,606 reviews