Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 25th April 2025

277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely rubbish. Attempted to cancel order 10 min after submitting order, as discovered although said I stock, this meant a third party that would then send to them for on forward. As this was too long a lead time I would not receive in time to use. Took three phone calls to eventually make this happen, then they have charged me 5% for the pleasure. Look elsewhere.”

Helpful Report

Posted 7 months ago

“Hi Kevin and Support Team, Thank you, Kevin, for your follow-up. However, I must express our significant disappointment with this entire experience. As a business owner myself, I understand that issues can arise, but I also know the importance of making things right for customers. When our team encounters delays or errors, we always prioritize our clients by offering a gesture of goodwill, whether it’s a discount, gift, or credit, to show them they are valued. Unfortunately, this same level of care has been absent from our first interaction with Automotive Superstore. It has been over a week since we placed our order, and what should have been a simple process has become a frustrating and time-consuming ordeal. We have not received any proactive updates or compensation for the inconvenience, which leaves us questioning the value you place on customer satisfaction. We had high hopes for a positive experience with your company, but unfortunately, this situation has left us with a sense of frustration. Had this been handled with more urgency and care, we would have gladly left a 5-star review and recommended your services to others. Instead, we are left wondering if our business is truly valued. Please consider this feedback as an opportunity for improvement. We expect the prompt delivery of our order and hope that moving forward, your team will take steps to prevent such negative experiences for future customers. Regards, Eddie Enriquez”

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Posted 7 months ago

“The product did not fit as advitised”

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Posted 7 months ago

“Website is easy to use, I ordered a week ago and still have not received any shipping advice for my order.”

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Posted 7 months ago

“Promised a refund and found out they are bullshitting with you”

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Posted 8 months ago

“Bro theres a reason why their initials is A.S.S, cause they ass. Using couriers please who are literally the worst couriers in australia is mind blowing. Ive shopped at ASS before and they were just terrible telling me that the supplier dont ship till a week after i ordered, like bro, dont put on ur site dispatches 1-3 days if u dont have it in stock. Dumbest thing ive ever seen. Anyway, gave them another chance and honestly still bad. I think the workers there are genuinely autistic. Dont shop here, such a big mistake”

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Posted 8 months ago

“Still waiting for my order to arrive giving me very little to review”

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Posted 8 months ago

“The fact you are sending me a review to do and it has been over 24hrs since I have placed the order and still no shipping details is not a really good indicator on how fast the business moves for an online shopping platform. Maybe ask again once my order has been dispatch.”

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Posted 9 months ago

“I will never shop with these guys again, waste of time and money. I am lodging a chargeback.”

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Posted 9 months ago

“Today marks 1 week since I placed my order. It is advertised on the website that orders take 1 to 3 working days but 5 working days later, I'm still waiting. The most annoying thing is I'm receiving no feed back. I personally called into the store and was told that I just have wait - in that case, don't tell me 1 to 3 days. My customer is still waiting for his car and questioning me as I had stated, as advised, the parts would be here in 1 to 3 days. If this is the sort of service they offer, would not recommend using at all.”

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Posted 9 months ago

“Can’t possibly review something that still hasn’t been delivered… Ordered an item from Italy on the same day- it got delivered on Monday…”

Helpful Report

Posted 9 months ago

“I was lead to believe I was purchaseing a kit specific to my 2008 Hyundai Tuscon.What was supplied lacked the necessary connectors & step 1 , step2 instructions did not apply to this vehicle..Help staff wete not familiar with the issues.Waste of time & money ended up installing genuine Hyundai head unit plugged in & installed 30 seconds all up.”

Helpful Report

Posted 9 months ago

“I ordered my parts (2 small Raceworks fittings) 2 weeks ago and they have still not arrived. I was charged $15 postage and handling on $15 parts. I have had parts delivered from America within 8 days. I understand shipping is beyond your control but I ordered the same parts from another supplier and had them within 3 days, and they were cheaper. I frequently order large and bulky parts for my company out of Sydney and often get them within 48hrs. This will be my first and last order with your company.”

Helpful Report

Posted 9 months ago

“I had asked if the driving light mounts were in stock and was told they were. So I went ahead and ordered them, but had now been over a month and still haven’t seen them. I continue to ask of their whereabouts and only keep getting told that they will get in contact with the warehouse, and that is all I know unless I email them again, which I will be told the same thing again and be left wondering. Very poor costumer service.”

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Posted 9 months ago

“I ordered a w/shield for my car it turned out to be incorrect.I asked for a refund but was told the only credit would be a in store credit not happy.i have worked in the motor trade for 40 years and never had this problem before will not be recommending this company”

Helpful Report

Posted 10 months ago

“On June 18, I ordered on the website, seeeing that it says 1-3 day dispatch. I understand things might not be in stock, but an automated response saying it will be over a week to dispatch would have been great. I called multiple times, but I was on hold for 25 minutes, and after 25 minutes, it disconnects you. I ended up emailing saying I was going to get a refund through PayPal because I couldn't get through and I was unsure if your company was a scam site. Someone responded which was great. When I received my order 9 days later (27th), I had an empty box in the packaging for one tool, and the other tool was on backorder. I understand backorders happen, but an automated response would have been great. I still don't know when the backorder is going to be sent to me. I called about the empty box, and they have the packing station on video for things like this. That is awesome, so they sent me an email and asked me to reply with the photos. I did that on Thursday, but then I was not told how long it would take to determine if it a decision will be made. I am annoyed, but not with the delays, it is the communication. If I had things communicated to me, I could have let the person know that their order would be delayed. At the moment, it is my reputation that is being tarnished because of poor communication, and I still don't have any idea what is going on. It can be fixed with an automated system to send out emails. Hopefully this gets sent to someone and not posted on the website, because the email said it gets sent to your team to improve.. If this gets posted to the website, let me know and I'll remove it.”

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Posted 10 months ago

“I am unable to rate this product out of "5" as it is very hard to rate or review a product that was ordered back on 31/5/24 as being availabe and ready to ship in 1-3 days, and still is to this very day, only to find out a week later that it won't be available until the end of July. When and if I receive this item I would be more than happy to leave a review but in the meantime I am still waiting.”

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Posted 10 months ago

“I have not received the brakes pads i ordered. It's been a month since my order was paid for and confirmation email received.”

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Posted 10 months ago

“Persistent harrassment for a review isn't great firstly really badly marked for in / out flow. Wesfiill weren't helpful at all and neither was AS”

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Posted 10 months ago

“Spent 1 hour on the phone trying to get someone to talk to about the order for 2 days. Emailed a few times and got a response back after the order was delivered. Poor service to customers. Will not order again from this place again.”

Helpful Report

Posted 10 months ago

Automotive Superstore is rated 4.4 based on 1,870 reviews