Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.40

4.4 Rating 1,992 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order.”

Helpful Report

Posted 6 months ago

“Poor in-house quality control and zero effort by staff to actually sort the problem once brought to their attention. By far the very worst on-line automotive purchasing experience in the last 5 years. There is absolutely nothing "super" about this store. Never again...”

Helpful Report

Posted 6 months ago

“Order No 100693818, placed 3 Nov 2024. When the order was placed, no indication was given that the filters were to be sourced from America. It was only when I attended your store on 7 Nov 2024 that a representative informed me of this. My project was scheduled to start on 11 Nov 24 but that was shelved because I'm still waiting. You need to inform your customers that a product is unavailable when they are about to place a order.”

Helpful Report

Posted 7 months ago

“Ordered an air filter 2-10 days delivery! Day 10 and still no delivery so I called and asked for a refund! An email came through about my refund and it says minus 5% because I changed my mind. Really! They couldn’t deliver as per their terms and I get a finical penalty!”

Helpful Report

Posted 7 months ago

“Item not dispatched within promised deadline. Communication from company after money paid non existent”

Helpful Report

Posted 7 months ago

“I ordered front Brake Pads for my wife's BMW M135i xDrive. Website states Fitment Guarantee. Pads do not fit, and no response to 3 messages via their website. Don't even want a refund, just want to return the incorrect pads and get the correct ones sent out.”

Helpful Report

Posted 8 months ago

“Customer service sucks with this company wont ring you back to see what the problem is with your faulty product all they do is Email that they want to close your problem be very carefull buying from them if your product is faulty Case number 452104”

Helpful Report

Posted 8 months ago

“This some of the correspondence that occurred after I received the 4 heater hoses and one hose was incorrect. I had trouble posting some of the screenshot and photos and it’s disappointing that I choose this company. I would look elsewhere and avoid this vendor First email I have just received the heater hose for my Vn v8 heater hose but when you look at the information on the hose you sent it refers to a VS V8 ( CH 1688 ) . When I did a search on your web page it indicates that this the hose as it refer to VN V 8 as per the snap shot taken for your web page When I took off my hose off the car it showed a Holden number 92038000 You can see the the two hoses are different On the cross references of the holden number it indicates that it’s a Makay CH2176 Can you please supply the correct hose Thank You Second email The hose I ordered was the one your webpage suggested and was for a VS as your supplier Makay labels it as a VS Commodore 1996 compared to a VN which is 1990.. There are two different numbers that your supplier Makay labels one for VN and a different one for VS . The hose that you suggest in you email photo shows a different to the hose to the one you have supplied me I’m not going to pay any shipping costs as this was not my fault as your webpage is misleading as it has suggested the incorrect hose I request you supply the correct hose and I will pay the cost if the hose you supply more expensive. If this cannot be resolved I will leave a review accordingly. Third email Both hoses you are referring to do not connect to the heater valve as they both connect to a straight joiner to the return hose see attachment below.. The hoses are different ln length and shape that is why the manufacturers/supplier has two different part numbers for VN and VS. You must understand that for me to send the hose back and to get me to pay the freight is not cost affective as it would be cheaper to purchase one from a shop The terminology is that you got me over a barrel My mistake was that I should have read the reviews on the company before I purchased from the company you work for I will be putting a review about this incident and I will try to post all I can to show the corresponded that has occurred and the readers can make up their own mind. I suggest that before you give any information make sure that it’s correct as this does help to show that you have some knowledge .”

Helpful Report

Posted 8 months ago

“Absolutely rubbish. Attempted to cancel order 10 min after submitting order, as discovered although said I stock, this meant a third party that would then send to them for on forward. As this was too long a lead time I would not receive in time to use. Took three phone calls to eventually make this happen, then they have charged me 5% for the pleasure. Look elsewhere.”

Helpful Report

Posted 8 months ago

“Hi Kevin and Support Team, Thank you, Kevin, for your follow-up. However, I must express our significant disappointment with this entire experience. As a business owner myself, I understand that issues can arise, but I also know the importance of making things right for customers. When our team encounters delays or errors, we always prioritize our clients by offering a gesture of goodwill, whether it’s a discount, gift, or credit, to show them they are valued. Unfortunately, this same level of care has been absent from our first interaction with Automotive Superstore. It has been over a week since we placed our order, and what should have been a simple process has become a frustrating and time-consuming ordeal. We have not received any proactive updates or compensation for the inconvenience, which leaves us questioning the value you place on customer satisfaction. We had high hopes for a positive experience with your company, but unfortunately, this situation has left us with a sense of frustration. Had this been handled with more urgency and care, we would have gladly left a 5-star review and recommended your services to others. Instead, we are left wondering if our business is truly valued. Please consider this feedback as an opportunity for improvement. We expect the prompt delivery of our order and hope that moving forward, your team will take steps to prevent such negative experiences for future customers. Regards, Eddie Enriquez”

Helpful Report

Posted 9 months ago

“The product did not fit as advitised”

Helpful Report

Posted 9 months ago

“Website is easy to use, I ordered a week ago and still have not received any shipping advice for my order.”

Helpful Report

Posted 9 months ago

“Promised a refund and found out they are bullshitting with you”

Helpful Report

Posted 9 months ago

“Bro theres a reason why their initials is A.S.S, cause they ass. Using couriers please who are literally the worst couriers in australia is mind blowing. Ive shopped at ASS before and they were just terrible telling me that the supplier dont ship till a week after i ordered, like bro, dont put on ur site dispatches 1-3 days if u dont have it in stock. Dumbest thing ive ever seen. Anyway, gave them another chance and honestly still bad. I think the workers there are genuinely autistic. Dont shop here, such a big mistake”

Helpful Report

Posted 9 months ago

“Still waiting for my order to arrive giving me very little to review”

Helpful Report

Posted 10 months ago

“The fact you are sending me a review to do and it has been over 24hrs since I have placed the order and still no shipping details is not a really good indicator on how fast the business moves for an online shopping platform. Maybe ask again once my order has been dispatch.”

Helpful Report

Posted 10 months ago

“I will never shop with these guys again, waste of time and money. I am lodging a chargeback.”

Helpful Report

Posted 10 months ago

“Today marks 1 week since I placed my order. It is advertised on the website that orders take 1 to 3 working days but 5 working days later, I'm still waiting. The most annoying thing is I'm receiving no feed back. I personally called into the store and was told that I just have wait - in that case, don't tell me 1 to 3 days. My customer is still waiting for his car and questioning me as I had stated, as advised, the parts would be here in 1 to 3 days. If this is the sort of service they offer, would not recommend using at all.”

Helpful Report

Posted 10 months ago

“Can’t possibly review something that still hasn’t been delivered… Ordered an item from Italy on the same day- it got delivered on Monday…”

Helpful Report

Posted 10 months ago

“I was lead to believe I was purchaseing a kit specific to my 2008 Hyundai Tuscon.What was supplied lacked the necessary connectors & step 1 , step2 instructions did not apply to this vehicle..Help staff wete not familiar with the issues.Waste of time & money ended up installing genuine Hyundai head unit plugged in & installed 30 seconds all up.”

Helpful Report

Posted 10 months ago

Automotive Superstore is rated 4.4 based on 1,992 reviews