Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,606 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a load of crap Even when I pay with Pay Pal, I still have to enter Email, name and address etc. This is FISHING for info that WAS NOT NEEDED as PAY PAL has ALL this INFO. Probably the last time I will shop here or promote your store”

Helpful Report

Posted 1 month ago

“Selling stock online that you don't ship straight away poor service,should know better.”

Helpful Report

Posted 1 month ago

“I bought a replacement wing mirror and it was the wrong part despite the compatibility checker. Took months to get a refund after being told they can't supply the correct part even though they still advertise it on the website. I already paid the autoelectrician $400 for a failed install. Avoid this place.”

Helpful Report

Posted 1 month ago

“The price of the Liqui Moly Petrol Engine Intake Decarb 2733 is dearer ($38.75) after you have added it to cart than when searching for the product ($30.80). I called the store and advised them of this but was told to open up another browser or clear the cache. I was disappointed that no one was interested in looking into this as it is still incorrect when looking on other computers/devices and days later.”

Helpful Report

Posted 1 month ago

“Service in store was rubbish, online ok”

Helpful Report

Posted 2 months ago

“I purchased a product on click and collect and was informed after l had paid that item was not in stock at the outlet l had selected for pick up and would not be available for 1-3 days. I needed the item today! Consequently l had to buy it from another supplier ie. buy the the item twice”

Helpful Report

Posted 2 months ago

“Pricing is amazing, attitude toward customer information about the delivery is very poor. The website says 1 - 3 business day’s for delivery when in actual fact it is more like 7 days. When queried - all I got was ‘delivery is 1 - 3 business day’s.”

Helpful Report

Posted 2 months ago

“Worst shopping experience I've ever had with an auto parts supplier. No parts, no explanation, no updates, no assistance from the actual store in Sydney. I paid for parts "in stock", 1-3 business days dispatch time. This is day 6 since I made this order. My car is sitting in the garage waiting.....”

Helpful Report

Posted 2 months ago

“You haven’t even sent me the goods. Your business is pathetic.”

Helpful Report

Posted 2 months ago

“Item was ordered a week ago and still has not been dispatched despite website saying dispatched in 1-3 days. Website is difficult to use with mobile but was finally able to log into account and there is still no tracking information. Please update and advise expected delivery.”

Helpful Report

Posted 2 months ago

“ggggggggggggggggggggggggggggggggggggggghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh”

Helpful Report

Posted 2 months ago

“The amateurs charged me for a diff bush kit weeks ago but never sent them and now refuse to refund the money. Thieves work here. Don't do business with them. Their emails can't even be replied to. Pathetically frustrating.”

Helpful Report

Posted 2 months ago

“10 days after ordering and still haven't recieved part, only just got notified yesturday that it had been dispatched yet you took payment from our card 7 days ago...you said 3-5 days, false advertising!!!”

Helpful Report

Posted 2 months ago

“I ordered my items on Saturday it is now Wednesday and I still haven't heard a single thing”

Helpful Report

Posted 2 months ago

“Not happy Don't order from this mob if you need a part to get your vehicle back on the road any time soon. Told 3-4 days received 10 days from order obviously on a slow boat from china”

Helpful Report

Posted 2 months ago

“Listing hard to cross reference, sent incorrect part/ incorrect Listing based on correct model identifier. Issue was concerning GD i30 sway bar links , items sent were 40mm too short!!!, went to email via email link provided on reveille email, rather than generating a link to my email account, or inquiry page the link took me straight to the web page”

Helpful Report

Posted 3 months ago

“I ordered parts that were listed as in stock and was given an expected collection date in Sydney. That date came and went without any update or contact from Automotive Superstore. After following up, I was told the parts were available in Melbourne but had not been sent to Sydney for collection. There is no readily available phone number to speak with someone directly, so every enquiry had to go through an online contact form, with responses taking 48+ hours. With no confirmed timeframe for when the parts would be transferred, I requested a refund. It took three separate requests before the refund was processed. The experience was unnecessarily frustrating. Better communication, more accurate collection timeframes and a direct customer service contact option would make a significant difference.”

Helpful Report

Posted 3 months ago

“Slow as processing time only got the order moving cause I complained. A part from WA came faster Least they didn’t forget any parts this time. I only use this company if I really need to”

Helpful Report

Posted 3 months ago

“Ordered 2 days ago and have not recieved click and collect information. Considering this is now Friday most lilkley will not hear anything until next week. Poor customer service for one purchased item and click and collect.”

Helpful Report

Posted 3 months ago

“So far I’ve waited 3 weeks for an intem that no one knows anything about and can’t find your lucky u got 1 star”

Helpful Report

Posted 3 months ago

Automotive Superstore is rated 4.4 based on 3,606 reviews