Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,994 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,994 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its been 2 weeks and I have still not recieved my order.”

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Posted 4 months ago

“I purchased an O2 sensor for my car.When the package arrived it was packed in a small auspost bag.When i opened the bag the O2 box was broken and damaged.The sensor was falling out of the damaged box.This 2was due to transit.This is a fragile part and should have been properly packed with padding in a box.The sensor is damaged and doesn't work.$145.00 waisted.”

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Posted 4 months ago

“We are a automotive repair workshop in Batemans Bay. When we ordered bonnet stuts Automotive Superstore was showing stock. Parts were ordered on 20/01/2025 delivered 7/02/2025 Vehicle was returned to customer on 29/01/2025. Should not take over two weeks for delivery. We will be returning parts and expect a full refund”

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Posted 4 months ago

“Very poor on hold for two hours with no response. Sent email still no response. Customer service there in none.”

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Posted 4 months ago

“i still haven’t got the parts”

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Posted 4 months ago

“Buyer beware! Stay away! Dodgy traders, upon asking to cancel an order that has not been processed they "put your order on hold" Then to hold your money as randsom, and even though nothing has been processed even after a very slow turn over rate they say "a refund will require a %5 admin fee unless taken as store credit or swap the item" I've never had a other online store do this before and it's down right blackmail and randsoming Poor business, slow processing time and dodgy tactics stay away”

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Posted 4 months ago

“First and last time I'll make an order from this company. After I made my order and paid I wanted to pick my self and been told not all your order is available. Water for my order from Thursday to sat didnt come ,i had to buy the same stuff I ordered to fix my car. I had a conversation with them and arrangements to be delivered after wating on phone more than half an hour. Then I reserved an email to pick it up ,called again waiting 20 minutes then they cut me off called again waiting another 22 minutes frome one tune of waiting music to another then they cut me off again . I never had such an experience like this in all my life ,never ever I will order from them again.”

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Posted 4 months ago

“Terrible service, ordered parts over two weeks ago, still waiting, there car parts no one can afford to wait 2 weeks, they suck”

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Posted 4 months ago

“Delivery partner has let this purchase down. Address was correct and a company name was provideded however delivery driver concluded they could not find the address and returned to send rather than arranging an alternate collection. Very disappointed”

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Posted 4 months ago

“Put my order in on the 02/01/2025 after ringing every week to find out where it is at. Today is the 21/01/2025 still no arrival. Received a email late yesterday saying it will be delivered over the next 3 days. Meanwhile my car has been sitting there undrivable awaiting parts. Not a happy camper. This was my first order from you guys, very disappointed. Cheers Trevor”

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Posted 4 months ago

“order was accepted, 10 working days later and no more information.”

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Posted 4 months ago

“No one emailed me that my order was ready for pickup. 16 th of January I bought item still no response .. I emailed support email no response... so never ever buy anything again”

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Posted 4 months ago

“Fast and speedy delivery of product. Problems come when you want a refund. They are fast to arrange a return label and talk about refunding the product however haven't done so. They recieved product back on 6th of January contacted me on the 8th which a very unclear email about the refund. I request more clarity and request refund but have recieved no communications since.”

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Posted 4 months ago

“Ordered some items and a week later still no correspondence from this company don’t order from them and still waiting for my email like they say in there advertising 1to 3 days more like never”

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Posted 5 months ago

“Atrocious service - ordered a part on Nov 21st 2024 and part never turned up - somehow this became my fault . I ordered the same part from an alternative supplier and it arrived overnight without fuss. I have been requesting a refund for the last month and still nothing - full of excuses and they are unable to refund until they receive the part back to them from THEIR courier who seemed to be either a month behind or don’t know how to admit they lost it . Why am I being held to ransom for a courier and service not completed? Maybe pay back who you owe , then maybe you will be more motivated to get your goods back. Not nearly good enough in this environment - get better.”

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Posted 5 months ago

“What a joke. You advertise products that aren't in stock and then make a customer wait weeks.”

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Posted 5 months ago

“Bad service don't spend your money here go to another provider that what I will doin from here forward”

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Posted 5 months ago

“Ok until you want to return or get a refund then they don’t reply to emails and when phoning and on hold they hang up. Returned my item weeks ago and can’t get money back. Won’t ever be using them again, be careful before you purchase anything.”

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Posted 6 months ago

“I am really upset for this order, the item came diffent as the invoice, i was oeder ALPINE ILX-F511AI it is same exactly as the invoice, and someone has sign the pick list and deliver the item is ALPINE ILXF511A, whattttt? I was email n call the guy after i receive the parcel less 20min, n who answer the phone said will give me back a call ASAP, so far i didn't get anything back. i still need to chasing this thing for whole week. I Spend extra money for express n got wrong item, for me is really no professional and careless to the customer too.”

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Posted 6 months ago

“I ordered 1 grill and 2 corner lenses for a 2000 rodeo on the 7/11/24. I used automotive superstore as it's only 1hr40mins from home. Fast forward to now 27/11/24 I still haven't received my order I called on the 21/11/24 and was told they were waiting for the left lense and that they would send the grill and right hand lense as part order I asked would it be express posted to which they said more then likely no. They also said that they would get back to me and let me know what's happening and so far they have not been in touch. I again reached out to them today to find out what was happening with my order as I have not received any information on my order since 21/11/24 and again they did not know and I was told that they will call me back when they know something to which I'm still waiting I will never use them for anything again . I think it's ridiculous that the store is 1hr40mins away and it's been near 3 weeks and nobody can tell me what's going”

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Posted 6 months ago

Automotive Superstore is rated 4.4 based on 1,994 reviews