Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,169 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very Very Bad at sending orders. Over a week ( 7 days ) still has not been dispatched. Do not order from this company if a want in a hurry.”

Helpful Report

Posted 2 months ago

“Hopeless, still waiting over a month for an item not delivered, with no correspondence, ordered a head unit online but was unable to change the bundle to what i needed, so for over $700 i have been sent a cable, try ringing on the phone number they give you, HaHa, no answer, you have go online and chat with a computer, good luck,”

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Posted 2 months ago

“Customer service for retrieval of parts in store is very poor i won't use this mob again”

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Posted 2 months ago

“I had to initiate an enquiry as to why parts had not shown up after nearly 2 weeks. I was then told after multiple emails that the supplier had to stock and no ETA. Communication was poor due to the fact that no stock from the supplier would have been known atleast a week prior to my enquiry, this was not passed on. If I had not made an enquiry I would have been still waiting for parts that were destined to never arrive. Pretty poor form.”

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Posted 2 months ago

“Discount code for signing g up didn't work. Never allowed you to even set a password. Website is fully broken”

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Posted 2 months ago

“The discount code didn’t work”

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Posted 2 months ago

“Ordered brake rotors, and the website clearly stated it would fit my car. The mechanic was not able to install them, they were the wrong part. I lodged a request through their form, and it took a week for someone to respond, after i tried calling the hotline and then texted the number it listed. I was then told the website said he had fitment notes. This was not the case when I ordered the parts, I am sceptical that they changed the website to update the fitment between the two parts, which still say they fit my vehicle. They have not provided me with return instructions or shipping details, and said it will be at my expense. I will never shop here again!”

Helpful Report

Posted 2 months ago

“Web page was difficult to navigate and did not give me the options for the bundle i ordered, tried to rectify, not sure if successful, tried to ring, no one answers, hope i get the right parts, last delivery was incomplete and no one has told me anything ?”

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Posted 2 months ago

“Unit does not work properly, no air conditioning, hazard lights and steering wheel controls.”

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Posted 2 months ago

“My Invoice #100694077 and Order #100814079 are these, when I when to the site it only mentioned 1-3 business days for dispatch and handling and I specifically chose to pick from Dingly Village. I was planning to collect it today to fix them on Saturday. Even the email does not say from where I could collect nor when. I am very dissapointed customer and not sure if I would consider purchasing anuthing in the future.”

Helpful Report

Posted 3 months ago

“Difficult to navigate and find parts Incorrect information shown on site Registration input brought up incorrect vehicle choices. Terrible response from Frazer - He could easily find the right part it's the site of business he works for, he's not a customer. He's prepared to lose a customer (with 8 vehicles in the garage) over a $33 part. Not coming back here again.”

Helpful Report

Posted 3 months ago

“Order process was standard but delivery and communication very poor. The only communication is outward via text to the customer. This would be ok if the information was accurate. I had shock absorbers but the bushes needed were in a lost separate order. Hopeless. If you want to be a reliable retail player you must be interested in changing your really poor customer service. 1 out of 10.”

Helpful Report

Posted 3 months ago

“Goods arrived damaged. I have lodged a complaint to your support email address. Email sent follows: I just received a parcel from you for a Ryco filter Invoice No. 100802781 Please see the packing list and photos attached. The filter is damaged as it was not fitting in the carton without being bent. The photo clearly shows the filter protruded out of the box when I opened the box. Note the creases in the filter box. Due to the requirement to have a filter here by Thursday I have had to make other arrangements. Can you please refund me the cost of the filter to my credit card on which I paid for the filter Thank you in anticipation of your assistance in this matter. Await your further advice”

Helpful Report

Posted 3 months ago

“I have received the wrong item ,I order grv43kt you sent me grv43mkt . Can we send me the right revarse camera / or contact me on 0414314474 cheers Larry”

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Posted 3 months ago

“Ordered M16 plugs; received M14 plugs. Won't be back.”

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Posted 3 months ago

“Kenwood DMX7022S. Don't like when you're not happy with a product you've purchase. They make every effort to make you feel incompetent by asking questions that make you feel stupid. The stereo I purchased did not sound right and definitely has some issues with it but I accidentally made a few marks on the chassis installing and removing it so I'm stuck with a $395 stereo I'll never use. Automotive Superstore will willingly take your money but when it comes to having an issue with their products, they discredit your judgement and make it so difficult to get a resolution. Will never buy anything from you again.”

Helpful Report

Posted 3 months ago

“Ordered a roof platform a week ago, hasn’t been dispatched yet and can’t get in contact with a representative to find out an estimate dispatch date. I’d actually like to just cancel my order and purchase from somewhere else.”

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Posted 3 months ago

“Postage is always incredibly slow with this company”

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Posted 4 months ago

“This is by far the worst company I’ve ever dealt with. I placed an order, paid in full, and never received my products. They completely ignored all my messages and made zero effort to fix the issue. This is not just bad service — it’s a scam. Do NOT waste your money here. They are dishonest and should not be trusted under any circumstance. Stay away from this company!”

Helpful Report

Posted 4 months ago

“DO NOT order directly Use Ebay if you need to. They will not dispatch the order until every single item is in stock which could be more than 3 weeks waiting and if you ask for refund they will deduct 5% whether you agree or not. No wonder why stores like this are going out of business.”

Helpful Report

Posted 4 months ago

Automotive Superstore is rated 4.4 based on 2,169 reviews