Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,869 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 25th April 2025

277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package arrived early no problems excellent everything was in box”

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Posted 7 hours ago

“Finding the items was good, but have heard nothing about despatch and delivery as yet”

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Posted 15 hours ago

“Shipping cost seem to be well above market rates. All large companies get significant discounts on shipping and there is no reason to charge the full rate. Next time I will be looking somewhere else.”

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Posted 1 week ago

“Website was easy to navigate”

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Posted 1 week ago

“Great use of the search facilities on this website. Quick in response and clear on details.”

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Posted 1 week ago

“Did everything right. Aus post took a bit of chasing up.”

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Posted 1 month ago

“Easy to find part I was looking for- reviewed by your system to confirm part was correct -excellent service. Thank You”

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Posted 1 month ago

“Just what I was looking for and delivered in a reasonable time frame.”

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Posted 1 month ago

“Pretty happy overall, although I find your pricing anomalies rather strange to comprihend. I bought front struts for my car and 1 strut (LHS) $194 and the other side was $266. The question remains.... "Why aren't they the same price?"”

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Posted 1 month ago

“Good products. Quick delivery Easy to order”

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Posted 1 month ago

“Delivery on time, item exactly as requested, all good.”

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Posted 1 month ago

“good experience would like more details on parts”

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Posted 1 month ago

“Website easy to navigate and use, online ordering simple to use.”

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Posted 1 month ago

“Orders over $50 freight free. I pay $13.59. On $100. Order. Call me 0429823293. Invoice419203”

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Posted 1 month ago

“Pretty good - I’d like to see more definitive descriptions of parts including photos of specific parts, rather than generic photos. The system relies on the vehicle identification to match parts and I’ve found this a bit of a trap.”

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Posted 1 month ago

“Items arrived quickly, very happy with the price also, thank you”

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Posted 1 month ago

“slow to dispatch parts from warehouse otherwise great”

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Posted 1 month ago

“When there is discounts and specials that are cheaper than competitors, value for money indeed. Customer service is user-friendly and after sales service is good as well. Deliveries are fast and all items are packaged well and delivered with good customer satisfaction.”

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Posted 1 month ago

“I have used auto superstore for many orders over a few years and have been very happy with the service and access to a wide range of products, the only reservation I have is if a part is incorrectly supplied, on the two occasions (of many good experiences) I found the wait for return authority, then for correct supply to be unreasonable, especially in the country situation. When you take a part out only to find the supplied unit is incorrect or faulty, a little trust needs to be applied in terms of rapid rectification. Unfortunately this has made me very cautious about purchase of units that will lead to time down waiting for rectification. The majority of transactions have been positive but be prepared for a wait if things are not so streamlined.”

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Posted 1 month ago

“Great communication, items arrived promptly and as described. Would definitely use this supplier again.”

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Posted 1 month ago

Automotive Superstore is rated 4.4 based on 1,869 reviews