Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,086 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Orders over $50 freight free. I pay $13.59. On $100. Order. Call me 0429823293. Invoice419203”

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Posted 4 months ago

“Items arrived quickly, very happy with the price also, thank you”

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Posted 4 months ago

“Pretty good - I’d like to see more definitive descriptions of parts including photos of specific parts, rather than generic photos. The system relies on the vehicle identification to match parts and I’ve found this a bit of a trap.”

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Posted 4 months ago

“slow to dispatch parts from warehouse otherwise great”

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Posted 4 months ago

“When there is discounts and specials that are cheaper than competitors, value for money indeed. Customer service is user-friendly and after sales service is good as well. Deliveries are fast and all items are packaged well and delivered with good customer satisfaction.”

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Posted 4 months ago

“I have used auto superstore for many orders over a few years and have been very happy with the service and access to a wide range of products, the only reservation I have is if a part is incorrectly supplied, on the two occasions (of many good experiences) I found the wait for return authority, then for correct supply to be unreasonable, especially in the country situation. When you take a part out only to find the supplied unit is incorrect or faulty, a little trust needs to be applied in terms of rapid rectification. Unfortunately this has made me very cautious about purchase of units that will lead to time down waiting for rectification. The majority of transactions have been positive but be prepared for a wait if things are not so streamlined.”

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Posted 4 months ago

“Great communication, items arrived promptly and as described. Would definitely use this supplier again.”

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Posted 4 months ago

“This is a great company to use as they do cover many parts that suit my older vehicle. I have used Automotive Superstore on several occasions and found them to be super effecient and the parts correctly suited my vehicle, being an older model is helpful. I will continue to use this company when required.”

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Posted 4 months ago

“Box was damaged and open at both ends on delivery. Parts were inside but no paperwork.”

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Posted 5 months ago

“Good purchasing experience except that I needed a photo of the underside of the item as well as the top. https://automotivesuperstore.com.au/projecta-bt002”

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Posted 5 months ago

“The superstore is a great platform to find parts and products easily just put in what you are looking for and it comes up with all the relevant items. Online ordering is also easy with confirmation sent immediately. I haven’t recieved my order yet so I am unable to fill out the rest of the review.”

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Posted 5 months ago

“Website very easy to use”

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Posted 5 months ago

“Was quick and easy to find what I needed”

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Posted 5 months ago

“Good range of products at a reasonable price. Shipping was not too long.”

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Posted 6 months ago

“Recieved in a timely manner”

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Posted 6 months ago

“After an unsuccessful attempt to resolve some extra charges, my account was suspended, causing me to lose access to around $120,000 (my initial deposit). Luckily, a friend recommended (Benito Gabriel ), and their team managed to recover not only my original investment but also the profits and bonuses I had earned, preventing a potentially devastating financial loss. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 6 months ago

“My car had to have specific headlights and their depth of details assisted my purchase. Hopefully, it'l fit!”

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Posted 6 months ago

“Easy to navigate the site find what I was looking for and payment and delivery was no problem”

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Posted 6 months ago

“Prompt delivery - thankyou”

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Posted 6 months ago

“Come very quickly”

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Posted 6 months ago

Automotive Superstore is rated 4.4 based on 2,086 reviews