Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,086 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Waited 5days for a cheap Engine mount.i do not believe this was a Mackay product as advertised. Was not hydraulic, just had a rubber bush type mount.i have just replaced the exact same mount i replaced 6 months ago.with the same cheap garbage.”

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Posted 1 week ago

“STILL DO NOT KNOW WHEN MY ORDER IS COMING”

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Posted 1 week ago

“Received an cab air filter that was a correct by the online check but it is wrong. Have emailed twice with no response about fixing the problem”

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Posted 3 weeks ago

“So the ordering process was ok, but after ordering parts 5 days ago, no delivery date and no response to my email of 2 days ago asking about the expected delivery date. I thought a week to get the parts would be fine, but the job I planned to do on Monday will be delayed. Not happy.”

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Posted 3 weeks ago

“On line purchase software is, in my opinion, in need of an update. Instructions or progress and confirmation of purchase is complicated and confusing. Superstore has too many marketing messages. I had several attempts to clarify/check my recent [current] purchase. In frustration I let the system go through only because the total dollar value was low. I only wanted one purchase of two filters. I have received three confirmation emails. I dont have this problem using Ebay or other direct contact suppliers.”

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Posted 1 month ago

“You’re 5% off introduction offer didn’t work your system didn’t recognise your discount code”

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Posted 1 month ago

“Have not heard about my order no emails or anything I ordered my parts over a week ago looks like money down the drain”

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Posted 1 month ago

“Still waiting for advice, refunds, and newly ordered products. And the general company systems all seem illogical.”

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Posted 1 month ago

“Purchased in stock item on the 30/05 and a week later I haven’t received a tracking number.”

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Posted 1 month ago

“If it could get my order shipped it would be better. Can’t understand why it takes a week from you order confirmation and still no indication of shipping”

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Posted 1 month ago

“Order 100790360 placed 10 May still not delivered”

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Posted 2 months ago

“Pricing was very good but I’m extremely disappointed that an order placed on a Friday morning was not shipped until the following Wednesday with an ETA of the following Monday or Tuesday.”

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Posted 2 months ago

“I ordered 2 PCV calves and received 1. Emailed support and got a generic reply that they will get back to me in 24 hours. It's now gone 27 hours and still no reply.”

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Posted 2 months ago

“slow on processing the orders had the order for 2 full business one would think ordering parts before start of buisness on Tuesday would have the parts by Friday you guys are only 1.5 hrs away from me”

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Posted 3 months ago

“I purchased a headunit from Automotive Superstore (AS) and, given I live in a rural area, decided to fit myself. I found that I needed a cord to fit to the usb outlet and called AS to ask about it. Typical call centre push this button to talk about this, push this button to talk about that. I finally got onto an installation fitter and asked about the cord and he said I don't know what kit you have. I told him, I was put on hold, no explanation as to what he was doing and I waited. Fifteen minutes later the line went dead and that was that. Never again.”

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Posted 3 months ago

“The online experience was hopeless, the site did not seem to work with my iPad. I ended up phoning and placing my order with a real person and that was good, the guy was efficient and helpful. Only problem there was I missed out on my 10% discount I was expecting. Was told the items I ordered were not in stock, so still waiting for delivery. Only ordered on Thursday, (2 days ago) so you have probably sent this email out looking for feedback a bit prematurely really.”

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Posted 4 months ago

“I PURCHASED A SET OF BENDIX BRAKE PADS. THEY ARRIVED QUICK SMART BUT THE BOX THEY CAME IN WAS AN UGLY MESS, HELD TOGETHER WITH SELLOTAPE, I FELT INSULTED LOOKED LIKE RATS WERE CHEWING ON IT”

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Posted 4 months ago

“for the money in postage not so good still waiting, very expensive. faster to buy overseas.”

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Posted 4 months ago

“The website delivery and process is great but the exhaust parts I bought are absolute terrible Comes with no gaskets or hardware The pipe is way too short and wont seal on the front flange where the mid muffler meets the cat pipe (LFX) motor”

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Posted 4 months ago

“I chose Automotive Super Store to purchase my batteries from for price and as they had them in stock (see photo). NOTE: under Delivery - Qty: 6, Dispatch Time: Same Business Day and above that Click & Collect: 10min. This indicates to me that they would be in stock. After getting no notice of dispatch for 4 days I rang and waited and waited and waited and eventually someone answered only to insist that it would be 4 business days before dispatch saying them had recieved them from the supplier on Wednesday, 2 days after I ordered. I rang again Monday and waited and waited got cut off so rang again and was told they would be dispatched that day, a week after I ordered them. Far cry from SAME BUSINESS DAY.”

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Posted 5 months ago

Automotive Superstore is rated 4.4 based on 2,086 reviews