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Automotive Superstore Reviews

4.4 Rating 3,254 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
13,033
 Metrics
4.4
Based on 3,254 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
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Andrew
Verified Buyer
“So, after a terrible experience with my first order not being shipped until 2-3 weeks after I paid for it, eventually it was sent upgraded to express, but only after a request for a refund. I figured, maybe it was a genuine mis-hap as generally the reviews are positive for this company...so I opted to give a second chance on another order. So, after I paid for a new order I'm notified that the estimated date for my order to be 'processed' is 6 days out! This is pretty poor. Woeful even. The site appears to have a great range of products and competitive pricing. The customer service however appears lacking and it would be a shame to see what seems to be a great outfit/resource lost due to poor/delayed service. Maybe disclosure of availability and despatch times BEFORE payment would better for business for all parties....Or up your game and despatch orders in a reasonable time frame. So I'm not overly confident or optimistic but hope you can prove me wrong, in which case you will have a regular customer, if not I will not be back unless I'm definitely in no hurry for the goods and can only tell people truthfully of my experience.”
Helpful Report
Posted 4 weeks ago
Anonymous
Verified Buyer
“Good prices and easy to use website, but despatch time is extremely poor. For an in stock item ordered on the 1st of July which still hasn't been shipped on the 9th July with zero communication is terrible custom service.”
Helpful Report
Posted 1 month ago
Kieron
Verified Buyer
“On the 19th june I ordered a GME xrs 4wd pack for a upcoming trip. I then reached out to customer support on Tuesday to enquire about tracking information, and was advised that my order wasn't going to be sent until friday which I was disappointed by as I wanted to install the uhf radio on the Week end. On the Friday 26th of June at lunch time I again reached out to customer support to enquire about my order and was advised they were sorry that my order wasn't going to be sent, that they moved warehouse and orders should be completed within a week. When I explained that this was not good enough, as i ordered my UHF radio for a upcoming trip, that I wish I was informed before purchasing from them that it was going to be a long delay, or at least informed straight away after ordering then I could have made a decision to order from another company, I also asked for a more definitive time line due to my trip and then they didn't reply. So now i am left in limbo, no radio, no communication and still have no clue on when my order will be sent, if it will arrive in time before I leave.”
Helpful Report
Posted 1 month ago
Stephen
Verified Buyer
“I had difficulty using the online store and emailed support 2 days ago. Have not heard back. The problems were: i found a blinker online showing it was available through your store but when I tried to buy it I had the option of login or continue as guest. I am a member but forgot my email so tried to simply continue as guest. It would not let me as guest. It would also not let me as a guest enter my address. I was forced to try ask for a password reset. I asked, but the link email did not arrive. I sent myself a test email and that was fine, but the password one did not arrive. After 8minutes I tried again. Then after 4 more minutes tried again. No password email but I was locked out. My ford courier 2006 blinker was still in checkout but I could not buy it. 12hours later I tried again. The password email arrived this time but then trying to find the Ford courier 2006 blinker would not find the item. Even shortening to ford courier got me lots of products but not the blinker. I thought maybe to sold out. I tried Google again, found it, linked back to your website, and tried buying it now my password reset. The transaction to finalise checkout failed 3 times and in the 4th it worked and I did it via PayPal. In summary, what you can take from this is, some customers will keep trying as your price is cheap enough, but your continue as guest option did not work, the keyword search function did not work well in your site so I used Google, and your password reset email works some of the time. On the last product ai bought, the drum brakes were the wrong size did the Ford Courier 4WD your site said it fitted. However, I have a 2wd ford courier which they fit so I will keep them in case I need drums for that one. Thanks”
Helpful Report
Posted 1 month ago
Callum
Unverified Reviewer
“Don’t send tracking info, don’t update you on deliveries, won’t give you any reason for late shipment besides “it’s on its way”. Website says 3-5 days shipping. 20 days later and I’m sending my 5th email about my order on where th location of parts are”
Helpful Report
Posted 1 month ago
Job
Verified Buyer
“Not satisfied because I ordered Araldite super strength epoxy and you send to me super strong, which is available every where. Need a replacement.”
Helpful Report
Posted 2 months ago
Sean
Verified Buyer
“It’s Wednesday and no sign of my click and collect order that I placed over the weekend”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Was advised that my order would be dispatched on 23 Apr 2026 - didn't hear anything about my order. I texted on 24 Apr and was advised that they were waiting on the stock for my order which was 'due in coming days' - I assumed that the tools were in stock as the website didn't say they weren't in stock. Was then advised the stock would be received on Tues 28 Apr. I then rec'd a text that night (24 Apr) that the item was posted”
Helpful Report
Posted 3 months ago
Danny
Verified Buyer
“Need more information on the parts because we needed a cast iron propeller not steal so had to order from a different company”
Helpful Report
Posted 3 months ago
Vlad
Verified Buyer
“Total confusion if product was available”
Helpful Report
Posted 3 months ago
Mr
Verified Buyer
“I ordered online I also ordered a similar item ( different size ) from diffenerent store which has already arrived . You have sent me 4 emails since my purchase yet none of them indicate that you have even prepared my item for delivery . The online has extracted my name as 'Mr' . At this satge I am not even sure that my item will arrive so far this is my experience .”
Helpful Report
Posted 4 months ago
Gregory
Verified Buyer
“I have ordered from Automotive Superstore many times previously. Some of those were substantial amounts. This time I ordered a replacement drive belt for my wife’s Yaris. Automotive Superstore had what I needed at a good price ($20) plus postage to my door (another $10). I thought that was pretty good, so I purchased. However, my credit card got those charges, plus an additional 2 x $1 charges (separate entries, both for $1). It’s not the dollar value. I object to the principle. This was over a week ago, and they are still there. So I’m done with making any new purchases from Automotive Superstore! Lost my trust.”
Helpful Report
Posted 4 months ago
Rob
Verified Buyer
“Ordered parcel 4 Business days ago has not left yet? CPWI55900751222”
Helpful Report
Posted 5 months ago
Pat
Verified Buyer
“You need to add whether item are in stock or not and when they will be particularly on big dollar purchases. I purchased a winch which you are not even dispatching for 11 days. I should have purchased direct from Bushranger.”
Helpful Report
Posted 5 months ago
S
Verified Buyer
“Products seem well priced and a good range from which to choose. I must say I absolutely hate the way you are forced to have an account to view and track order...not good business. I will go to sparesbox instead for future purchases.”
Helpful Report
Posted 5 months ago
Greg
Verified Buyer
“I ordered wheel nut which took a lot of time to work out which ones I needed- I placed the order and then realised that the ones I ordered had a shank length of .55 inch . I need .75 inch so I called to see if they could change the order. I was told that I had to do that online which I find very inconvenient and time consuming. I had ordered 4 X AF 3240- 6000. I need 4 X AF3240-7000. Hopefully this is corrected before the order is sent . If I had been able to this on the phone it would have saved me a lot of time.”
Helpful Report
Posted 5 months ago
Tony
Verified Buyer
“Usually awesome but my current order is delayed and CS when I emailed was from a Bot…no effort to chase up and I will get back to you…oh well I will have to put up with it was offered $20off when i placed order which I didn’t take put that towards overnight freight I need my alternator sssp by Thursday at the latest order no 100953752”
Helpful Report
Posted 5 months ago
Anonymous
Verified Reviewer
“Stop pestering me I just want the right part in a timely manner. I do not wanted incessant requests for reviews. I will not be dealing with you again. So please desist”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“staff was not helpful and didn't prove any real help and when i ask for measurement , noone here me and i had to find the measurement else were”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Took about 4 weeks to deliver and not the only time.”
Helpful Report
Posted 1 year ago
Automotive Superstore is rated 4.4 based on 3,254 reviews
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