Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.37

4.4 Rating 2,373 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 21st November 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Havent recieved goods yet bit hard to offer a review at this time”

Helpful Report

Posted 1 week ago

“After placing my order, I wanted to review my order, to add a couple of other products. It was impossible. I called the number and it says your stuff cannot talk about your online order. I sent A a message and I'm still waiting to hear from your firm. Your Invoice #100775000 for Order #100897418 Amanuel”

Helpful Report

Posted 2 weeks ago

“Previous experiences have been great, so I had no hesitation placing another order. But more than a week after placing the order I'm yet to hear anything - when will it be shipped?? I kind of need the parts (that's what I ordered them for!)”

Helpful Report

Posted 2 weeks ago

“Good to purchase online but receiving the items is another thing, still waiting! Might have taken too long to dispatch if delivery is an issue. Please look into this one as it may disrupt your online sales. Vehicle was expected to be running by now with specific delivery dates provided. Even though this might be beyond your control, Hobart is south of NSW or VIC, delivery seems to have travelled to Perth.”

Helpful Report

Posted 1 month ago

“STOP EMAILING ME! There's been 4 emails and a text message, and you haven't even shipped yet!?”

Helpful Report

Posted 1 month ago

“Camera doesn’t work, image is distorted”

Helpful Report

Posted 2 months ago

“Waited 5days for a cheap Engine mount.i do not believe this was a Mackay product as advertised. Was not hydraulic, just had a rubber bush type mount.i have just replaced the exact same mount i replaced 6 months ago.with the same cheap garbage.”

Helpful Report

Posted 4 months ago

“STILL DO NOT KNOW WHEN MY ORDER IS COMING”

Helpful Report

Posted 4 months ago

“Received an cab air filter that was a correct by the online check but it is wrong. Have emailed twice with no response about fixing the problem”

Helpful Report

Posted 4 months ago

“So the ordering process was ok, but after ordering parts 5 days ago, no delivery date and no response to my email of 2 days ago asking about the expected delivery date. I thought a week to get the parts would be fine, but the job I planned to do on Monday will be delayed. Not happy.”

Helpful Report

Posted 4 months ago

“On line purchase software is, in my opinion, in need of an update. Instructions or progress and confirmation of purchase is complicated and confusing. Superstore has too many marketing messages. I had several attempts to clarify/check my recent [current] purchase. In frustration I let the system go through only because the total dollar value was low. I only wanted one purchase of two filters. I have received three confirmation emails. I dont have this problem using Ebay or other direct contact suppliers.”

Helpful Report

Posted 5 months ago

“You’re 5% off introduction offer didn’t work your system didn’t recognise your discount code”

Helpful Report

Posted 5 months ago

“Have not heard about my order no emails or anything I ordered my parts over a week ago looks like money down the drain”

Helpful Report

Posted 5 months ago

“Still waiting for advice, refunds, and newly ordered products. And the general company systems all seem illogical.”

Helpful Report

Posted 5 months ago

“Purchased in stock item on the 30/05 and a week later I haven’t received a tracking number.”

Helpful Report

Posted 5 months ago

“If it could get my order shipped it would be better. Can’t understand why it takes a week from you order confirmation and still no indication of shipping”

Helpful Report

Posted 6 months ago

“Order 100790360 placed 10 May still not delivered”

Helpful Report

Posted 6 months ago

“Pricing was very good but I’m extremely disappointed that an order placed on a Friday morning was not shipped until the following Wednesday with an ETA of the following Monday or Tuesday.”

Helpful Report

Posted 6 months ago

“I ordered 2 PCV calves and received 1. Emailed support and got a generic reply that they will get back to me in 24 hours. It's now gone 27 hours and still no reply.”

Helpful Report

Posted 6 months ago

“slow on processing the orders had the order for 2 full business one would think ordering parts before start of buisness on Tuesday would have the parts by Friday you guys are only 1.5 hrs away from me”

Helpful Report

Posted 7 months ago

Automotive Superstore is rated 4.4 based on 2,373 reviews