Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,990 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 21st May 2025

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased in stock item on the 30/05 and a week later I haven’t received a tracking number.”

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Posted 1 week ago

“If it could get my order shipped it would be better. Can’t understand why it takes a week from you order confirmation and still no indication of shipping”

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Posted 1 week ago

“Order 100790360 placed 10 May still not delivered”

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Posted 3 weeks ago

“Pricing was very good but I’m extremely disappointed that an order placed on a Friday morning was not shipped until the following Wednesday with an ETA of the following Monday or Tuesday.”

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Posted 3 weeks ago

“I ordered 2 PCV calves and received 1. Emailed support and got a generic reply that they will get back to me in 24 hours. It's now gone 27 hours and still no reply.”

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Posted 1 month ago

“slow on processing the orders had the order for 2 full business one would think ordering parts before start of buisness on Tuesday would have the parts by Friday you guys are only 1.5 hrs away from me”

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Posted 1 month ago

“I purchased a headunit from Automotive Superstore (AS) and, given I live in a rural area, decided to fit myself. I found that I needed a cord to fit to the usb outlet and called AS to ask about it. Typical call centre push this button to talk about this, push this button to talk about that. I finally got onto an installation fitter and asked about the cord and he said I don't know what kit you have. I told him, I was put on hold, no explanation as to what he was doing and I waited. Fifteen minutes later the line went dead and that was that. Never again.”

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Posted 2 months ago

“The online experience was hopeless, the site did not seem to work with my iPad. I ended up phoning and placing my order with a real person and that was good, the guy was efficient and helpful. Only problem there was I missed out on my 10% discount I was expecting. Was told the items I ordered were not in stock, so still waiting for delivery. Only ordered on Thursday, (2 days ago) so you have probably sent this email out looking for feedback a bit prematurely really.”

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Posted 2 months ago

“I PURCHASED A SET OF BENDIX BRAKE PADS. THEY ARRIVED QUICK SMART BUT THE BOX THEY CAME IN WAS AN UGLY MESS, HELD TOGETHER WITH SELLOTAPE, I FELT INSULTED LOOKED LIKE RATS WERE CHEWING ON IT”

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Posted 3 months ago

“for the money in postage not so good still waiting, very expensive. faster to buy overseas.”

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Posted 3 months ago

“The website delivery and process is great but the exhaust parts I bought are absolute terrible Comes with no gaskets or hardware The pipe is way too short and wont seal on the front flange where the mid muffler meets the cat pipe (LFX) motor”

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Posted 3 months ago

“I chose Automotive Super Store to purchase my batteries from for price and as they had them in stock (see photo). NOTE: under Delivery - Qty: 6, Dispatch Time: Same Business Day and above that Click & Collect: 10min. This indicates to me that they would be in stock. After getting no notice of dispatch for 4 days I rang and waited and waited and waited and eventually someone answered only to insist that it would be 4 business days before dispatch saying them had recieved them from the supplier on Wednesday, 2 days after I ordered. I rang again Monday and waited and waited got cut off so rang again and was told they would be dispatched that day, a week after I ordered them. Far cry from SAME BUSINESS DAY.”

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Posted 3 months ago

“Paid extra for aust post for delivery but they go send it by another courier company. I chose aust post because living in a regional area a lot of couriers take forever to deliver.”

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Posted 3 months ago

“It has been 5 days since my order was placed, so far all I have received is an order confirmation but nothing regarding whether it has been dispatched or any kind of eta etc, of course payment has been taken from my account but so far the experience is vague and disappointing. Delivery was said to be 5-7 days but I don't even have correspondence yet let alone what I paid for.”

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Posted 5 months ago

“Was about to put an order through then realised you didn't offer free postage, pretty average when you spend about $150 and you still have to pay”

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Posted 6 months ago

“A week after placing an order and paying for it, my order still hasn't been despatched. Beware of this if you need something in a hurry. When I ordered, all of the parts were allegedly in stock. This was my first and last order with ASS. Never again.”

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Posted 6 months ago

“Ok so far still waiting for delivery Happy to give better review then Unsure of why review request now”

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Posted 6 months ago

“I don't have my gear yet”

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Posted 6 months ago

“Decent prices but way to slow shipping and actioning replacments”

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Posted 6 months ago

“Good prices, poor dispatch and delivery times. Took 7 days to arrive from Sydney to Melbourne even when I paid for Audi Post delivery.”

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Posted 6 months ago

Automotive Superstore is rated 4.4 based on 1,990 reviews