Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,453 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Automotive Superstore 5 star review on 24th September 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m basing my review on my phone call experience this afternoon. I phoned three times. The first time was put on hold for 15 minutes unanswered, the second time on hold for six minutes and then it hung up on me the third time I went back on hold for a period and gave up. I just wanted to clarify some details about an online product.. ended up purchasing online anyway and hopefully it’s what I expect. .”

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Posted 3 days ago

“your deliveries seem very slow compared to other suppliers , 8 days and no tracking and no goods , can not answer below as i don't know who and when”

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Posted 1 week ago

“I found it extremely difficult talking to someone in regards to questions I had re items I wanted to purchase. I was on hold for 30mins plus then someone would eventually answer but as soon as I said it was in regards to an online order inquiry, I got disconnected or transferred back to the waiting cue, it was extremely frustrating. I never spoke to anyone??”

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Posted 1 week ago

“Purchased a Bigboi Airblower for $533 and is very disapointed with the performance of the blower. Definitely not worth the money, battery don't last long, just manage to dry 2 cars, and takes hours to charge up again. It is also extremely noisy. Would not recommend it at all.”

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Posted 1 week ago

“Ordered product for pick up and the invoice advised pick up would be 1-3 days, it’s not ready at the end of day 3. Requested when and was advised that once it arrived they would contact me. If you are going to do click & collect you should try and honour customer service and ensure that you are able to meet your commitments.”

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Posted 2 weeks ago

“I ordered two o2 sensor Citroen DS3 one upstream one down stream the up stream sensor was faulty and was told I have to order another one then ask for warranty but has to be checked by Bosch first so had to buy another and than hope i get a refund not good.”

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Posted 4 weeks ago

“To long to get products on click and collect”

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Posted 1 month ago

“So, after a terrible experience with my first order not being shipped until 2-3 weeks after I paid for it, eventually it was sent upgraded to express, but only after a request for a refund. I figured, maybe it was a genuine mis-hap as generally the reviews are positive for this company...so I opted to give a second chance on another order. So, after I paid for a new order I'm notified that the estimated date for my order to be 'processed' is 6 days out! This is pretty poor. Woeful even. The site appears to have a great range of products and competitive pricing. The customer service however appears lacking and it would be a shame to see what seems to be a great outfit/resource lost due to poor/delayed service. Maybe disclosure of availability and despatch times BEFORE payment would better for business for all parties....Or up your game and despatch orders in a reasonable time frame. So I'm not overly confident or optimistic but hope you can prove me wrong, in which case you will have a regular customer, if not I will not be back unless I'm definitely in no hurry for the goods and can only tell people truthfully of my experience.”

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Posted 2 months ago

“Good prices and easy to use website, but despatch time is extremely poor. For an in stock item ordered on the 1st of July which still hasn't been shipped on the 9th July with zero communication is terrible custom service.”

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Posted 2 months ago

“On the 19th june I ordered a GME xrs 4wd pack for a upcoming trip. I then reached out to customer support on Tuesday to enquire about tracking information, and was advised that my order wasn't going to be sent until friday which I was disappointed by as I wanted to install the uhf radio on the Week end. On the Friday 26th of June at lunch time I again reached out to customer support to enquire about my order and was advised they were sorry that my order wasn't going to be sent, that they moved warehouse and orders should be completed within a week. When I explained that this was not good enough, as i ordered my UHF radio for a upcoming trip, that I wish I was informed before purchasing from them that it was going to be a long delay, or at least informed straight away after ordering then I could have made a decision to order from another company, I also asked for a more definitive time line due to my trip and then they didn't reply. So now i am left in limbo, no radio, no communication and still have no clue on when my order will be sent, if it will arrive in time before I leave.”

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Posted 2 months ago

“I had difficulty using the online store and emailed support 2 days ago. Have not heard back. The problems were: i found a blinker online showing it was available through your store but when I tried to buy it I had the option of login or continue as guest. I am a member but forgot my email so tried to simply continue as guest. It would not let me as guest. It would also not let me as a guest enter my address. I was forced to try ask for a password reset. I asked, but the link email did not arrive. I sent myself a test email and that was fine, but the password one did not arrive. After 8minutes I tried again. Then after 4 more minutes tried again. No password email but I was locked out. My ford courier 2006 blinker was still in checkout but I could not buy it. 12hours later I tried again. The password email arrived this time but then trying to find the Ford courier 2006 blinker would not find the item. Even shortening to ford courier got me lots of products but not the blinker. I thought maybe to sold out. I tried Google again, found it, linked back to your website, and tried buying it now my password reset. The transaction to finalise checkout failed 3 times and in the 4th it worked and I did it via PayPal. In summary, what you can take from this is, some customers will keep trying as your price is cheap enough, but your continue as guest option did not work, the keyword search function did not work well in your site so I used Google, and your password reset email works some of the time. On the last product ai bought, the drum brakes were the wrong size did the Ford Courier 4WD your site said it fitted. However, I have a 2wd ford courier which they fit so I will keep them in case I need drums for that one. Thanks”

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Posted 2 months ago

“Don’t send tracking info, don’t update you on deliveries, won’t give you any reason for late shipment besides “it’s on its way”. Website says 3-5 days shipping. 20 days later and I’m sending my 5th email about my order on where th location of parts are”

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Posted 3 months ago

“Not satisfied because I ordered Araldite super strength epoxy and you send to me super strong, which is available every where. Need a replacement.”

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Posted 4 months ago

“It’s Wednesday and no sign of my click and collect order that I placed over the weekend”

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Posted 4 months ago

“Was advised that my order would be dispatched on 23 Apr 2026 - didn't hear anything about my order. I texted on 24 Apr and was advised that they were waiting on the stock for my order which was 'due in coming days' - I assumed that the tools were in stock as the website didn't say they weren't in stock. Was then advised the stock would be received on Tues 28 Apr. I then rec'd a text that night (24 Apr) that the item was posted”

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Posted 4 months ago

“Need more information on the parts because we needed a cast iron propeller not steal so had to order from a different company”

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Posted 4 months ago

“Total confusion if product was available”

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Posted 5 months ago

“I ordered online I also ordered a similar item ( different size ) from diffenerent store which has already arrived . You have sent me 4 emails since my purchase yet none of them indicate that you have even prepared my item for delivery . The online has extracted my name as 'Mr' . At this satge I am not even sure that my item will arrive so far this is my experience .”

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Posted 5 months ago

“I have ordered from Automotive Superstore many times previously. Some of those were substantial amounts. This time I ordered a replacement drive belt for my wife’s Yaris. Automotive Superstore had what I needed at a good price ($20) plus postage to my door (another $10). I thought that was pretty good, so I purchased. However, my credit card got those charges, plus an additional 2 x $1 charges (separate entries, both for $1). It’s not the dollar value. I object to the principle. This was over a week ago, and they are still there. So I’m done with making any new purchases from Automotive Superstore! Lost my trust.”

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Posted 6 months ago

“Ordered parcel 4 Business days ago has not left yet? CPWI55900751222”

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Posted 6 months ago

Automotive Superstore is rated 4.4 based on 3,453 reviews