Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,869 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 25th April 2025

277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was my first order and supposed to get 10% off, however the code I got on the same day did not work on the first order. Very disappointing”

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Posted 1 year ago

“Item came fast with express /no support”

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Posted 1 year ago

“Did not get free postage as advertised”

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Posted 1 year ago

“No response to emails, no email updates, and still not shipped after 3 days. Under average effort compared to other retailers.”

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Posted 1 year ago

“After getting 100% fitting confirmation from the support team, I ordered a product listed with "Dispatch or Collect 1-3 business days" I was not in a rush to receive it. However, we are now starting week three since ordered and no product seems to be posted yet.”

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Posted 1 year ago

“Ordered three days ago. Nothing takes three days when it’s “in stock””

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Posted 1 year ago

“Think you sent the wrong parts. As photo will show. Regards Steve”

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Posted 2 years ago

“Very unimpressed with the time it took for the item to be posted. I ordered and payed mid morning on a Friday and the item wasn't posted until 5pm on the following Tuesday only after I emailed twice with no reply”

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Posted 2 years ago

“i waited a week for my order and had to phone up looking for it it hadnt been processed so took a lomg time to get here”

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Posted 2 years ago

“Took 10 days to despatch order. Pricing comparison to competitors doesn’t make it worth it. Would of been easier to go to local parts auto store. Had to chase order on day 10 to get a status of where it was at”

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Posted 2 years ago

“My initial experience was good when I ordered the part, it arrived in good time as it was near christmas, when I received the part it did not fit, so contacted the store and could not get any response so then rang and got on to a sales rep that gave me the procedure for returning the part. I had to order the right part and pay for it as I was told that this was the fastest way to do the change over. I have received the new part that fits, but I have sent emails every few days with no reply till I sent one that I asked to speak to the complaints manager, I got a reply that stated they have been inundated with returns and are working their way through them. They could have told me this over a week ago and I would have been more forgiving , but silence is not golden, it erodes your trust in the company your dealing with. All I want is for them to let me know when they are giving me the refund of the wrong part, not hard I would have thought.”

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Posted 2 years ago

“Paid for item on a Sunday the 8th and item wasn’t received until Wednesday the 18th. I can get parts internationally sooner!”

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Posted 2 years ago

“Online support started off well, but now I am receiving no support. I have a mechanic booked in on the 19th Jan to install exhaust and cannot get an ETA. Customer service stated product was in stock and have since learned it’s on back order. No live chat available through mobile site or online that I could find”

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Posted 2 years ago

“The order was sent to my billing address, not the shipping address that was provided. This now requires a drive across town to collect. Unfortunately, this is not the first time that there has been a logistical issue with an order, with a previous one initially overlooked (to be fair, it was sent express post once I’d chased up to enquire about the status). I utilise all the usual suspects to provide my automotive needs (with price being the overriding selection criteria). So while I’ve had no issues with the actual items supplied by AS, my experience of a 25% “miss” rate on logistics will mean I’m very cautious about using them going forward.”

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Posted 2 years ago

“First time ordering online and disappointed with customer service.Before ordering I called to ask which courier company it's used,and told that I have the option of choosing Courier Please company.After I put the order through I requested not to be shipped with Australia Post(also left a note of being shipped with Courier Please).Soon after I finish the order,I received an email with a tracking shipment with AusPost.I called immediately and was promised will be changed to a different courier company.Still the shipment was delivered buy Australia Post.Not happy,considering the many issues I had with this courier company.”

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Posted 2 years ago

“I only receive partial answers to my questions. It's been more than 40 days and I can't solve my order's issues. I find it very hard to communicate with the offices.”

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Posted 2 years ago

“After finally receiving my order, half of the order was incorrect. Have tried phoning numerous times , sent email , messaged and used chat line but still no help from them . Very disappointed as this is a Christmas present and I wanted this sorted out .”

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Posted 2 years ago

Hi Oliver, Sorry for the issue. I am having someone reach out today to resolve for you.

Posted 2 years ago

“Paid extra for shipping and wasn’t dispatched for over a week and was delivered later then was told”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“Must be me as this is one of the worse experiences I have had for a very long time. The two sales people I spoke to was fine, but from there the wheels fell off the whole transaction. There appears to be no checks and balances on what is happening to orders once they are placed. I would like the store manager to call me 0419918378 to discuss Tom”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 1,869 reviews