Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,990 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ive purchased a few items from Automotive Superstore now and the pick up option seems to be super slow. Other retailers do a 4 hour click and collect option but ive waited several days/over a week in in the past.”

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Posted 1 year ago

“Service was good and order was delivered fairly slowly but what i was disappointed with was that i had a 10 % off card for my next order and when i entered the code during checkout it would not accept it. Coupon code was to expire on the 30th April 2024 so it was a valid code. I entered the code on a few occasions to make sure that i had entered the correct code and would like to know why your company failed to accept the code and honour your 10% off offer and why you offer the discount if you fail to honour such discounts. Very disappointed and dissatisfied with your company.”

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Posted 1 year ago

“Went onto your website, saw the 10% discount offer and followed th einstructions, got emails saying I was now a member and another that I successfully subscribed to your newsletter. When it came to ordering and finalisng payment and applying that code, it kept saying invalid code, whether I copied and pasted it in, or typed it by hand, same result. I rang and was told I needed to have an account first, but the instruction never mentioned that, so I missed out. THen, unlike others, I stioll haven't received any message that it has been sent out, nor could I find anything on your website stating that you had it in stock or not.”

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Posted 1 year ago

“A week after placing my order there has been no communication regarding despatch or shipping details. Where's more order?”

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Posted 1 year ago

“Still waiting for delivery of my item”

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Posted 1 year ago

“It was my first order and supposed to get 10% off, however the code I got on the same day did not work on the first order. Very disappointing”

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Posted 1 year ago

“Item came fast with express /no support”

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Posted 1 year ago

“Did not get free postage as advertised”

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Posted 1 year ago

“No response to emails, no email updates, and still not shipped after 3 days. Under average effort compared to other retailers.”

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Posted 1 year ago

“After getting 100% fitting confirmation from the support team, I ordered a product listed with "Dispatch or Collect 1-3 business days" I was not in a rush to receive it. However, we are now starting week three since ordered and no product seems to be posted yet.”

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Posted 1 year ago

“Ordered three days ago. Nothing takes three days when it’s “in stock””

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Posted 1 year ago

“Think you sent the wrong parts. As photo will show. Regards Steve”

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Posted 2 years ago

“Very unimpressed with the time it took for the item to be posted. I ordered and payed mid morning on a Friday and the item wasn't posted until 5pm on the following Tuesday only after I emailed twice with no reply”

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Posted 2 years ago

“i waited a week for my order and had to phone up looking for it it hadnt been processed so took a lomg time to get here”

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Posted 2 years ago

“Took 10 days to despatch order. Pricing comparison to competitors doesn’t make it worth it. Would of been easier to go to local parts auto store. Had to chase order on day 10 to get a status of where it was at”

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Posted 2 years ago

“My initial experience was good when I ordered the part, it arrived in good time as it was near christmas, when I received the part it did not fit, so contacted the store and could not get any response so then rang and got on to a sales rep that gave me the procedure for returning the part. I had to order the right part and pay for it as I was told that this was the fastest way to do the change over. I have received the new part that fits, but I have sent emails every few days with no reply till I sent one that I asked to speak to the complaints manager, I got a reply that stated they have been inundated with returns and are working their way through them. They could have told me this over a week ago and I would have been more forgiving , but silence is not golden, it erodes your trust in the company your dealing with. All I want is for them to let me know when they are giving me the refund of the wrong part, not hard I would have thought.”

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Posted 2 years ago

“Paid for item on a Sunday the 8th and item wasn’t received until Wednesday the 18th. I can get parts internationally sooner!”

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Posted 2 years ago

“Online support started off well, but now I am receiving no support. I have a mechanic booked in on the 19th Jan to install exhaust and cannot get an ETA. Customer service stated product was in stock and have since learned it’s on back order. No live chat available through mobile site or online that I could find”

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Posted 2 years ago

“The order was sent to my billing address, not the shipping address that was provided. This now requires a drive across town to collect. Unfortunately, this is not the first time that there has been a logistical issue with an order, with a previous one initially overlooked (to be fair, it was sent express post once I’d chased up to enquire about the status). I utilise all the usual suspects to provide my automotive needs (with price being the overriding selection criteria). So while I’ve had no issues with the actual items supplied by AS, my experience of a 25% “miss” rate on logistics will mean I’m very cautious about using them going forward.”

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Posted 2 years ago

“First time ordering online and disappointed with customer service.Before ordering I called to ask which courier company it's used,and told that I have the option of choosing Courier Please company.After I put the order through I requested not to be shipped with Australia Post(also left a note of being shipped with Courier Please).Soon after I finish the order,I received an email with a tracking shipment with AusPost.I called immediately and was promised will be changed to a different courier company.Still the shipment was delivered buy Australia Post.Not happy,considering the many issues I had with this courier company.”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 1,990 reviews