Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,169 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have not received the order so can't leave a review on the product as such”

Helpful Report

Posted 1 year ago

“Review pending after Recipt of correct product.”

Helpful Report

Posted 1 year ago

“The small amount of parts arrived in a massive box that contained a heap of packaging and a massive useless cooler type box, and not the heavy duty offroad touring box i.e. a Frontrunner Wolfpack box,in the adveft and in the picture. I have been in contact with Automotive Superstore and they claim to have forwarded it on to Bendix. That was a few weeks ago and no result. Poor customer service.”

Helpful Report

Posted 1 year ago

“Does not fit, the fact that it did not work was dissappointing, but nothing compared to the ear bashing I got from my wife, having to wait for more than 20 mins for a $2.00 bit and then more waiting having been parked in by a truck. You should not be retailing from a rabbbit hole in the back corner of a car wrecking yard.”

Helpful Report

Posted 1 year ago

“It took 2 weeks to arrive”

Helpful Report

Posted 1 year ago

“I can’t understand why businesses ask for reviews before you receive the product”

Helpful Report

Posted 1 year ago

“Very unhappy about the disparity between what your website says about delivery times and the reality.”

Helpful Report

Posted 1 year ago

“The item was listed in stock but could not be supplied. No alternative could be provided. The only option was a refund which is better than nothing.”

Helpful Report

Posted 1 year ago

“Waited 3 days before item was shipped”

Helpful Report

Posted 1 year ago

“Ive purchased a few items from Automotive Superstore now and the pick up option seems to be super slow. Other retailers do a 4 hour click and collect option but ive waited several days/over a week in in the past.”

Helpful Report

Posted 1 year ago

“Service was good and order was delivered fairly slowly but what i was disappointed with was that i had a 10 % off card for my next order and when i entered the code during checkout it would not accept it. Coupon code was to expire on the 30th April 2024 so it was a valid code. I entered the code on a few occasions to make sure that i had entered the correct code and would like to know why your company failed to accept the code and honour your 10% off offer and why you offer the discount if you fail to honour such discounts. Very disappointed and dissatisfied with your company.”

Helpful Report

Posted 1 year ago

“Went onto your website, saw the 10% discount offer and followed th einstructions, got emails saying I was now a member and another that I successfully subscribed to your newsletter. When it came to ordering and finalisng payment and applying that code, it kept saying invalid code, whether I copied and pasted it in, or typed it by hand, same result. I rang and was told I needed to have an account first, but the instruction never mentioned that, so I missed out. THen, unlike others, I stioll haven't received any message that it has been sent out, nor could I find anything on your website stating that you had it in stock or not.”

Helpful Report

Posted 1 year ago

“A week after placing my order there has been no communication regarding despatch or shipping details. Where's more order?”

Helpful Report

Posted 1 year ago

“Still waiting for delivery of my item”

Helpful Report

Posted 1 year ago

“It was my first order and supposed to get 10% off, however the code I got on the same day did not work on the first order. Very disappointing”

Helpful Report

Posted 1 year ago

“Item came fast with express /no support”

Helpful Report

Posted 1 year ago

“Did not get free postage as advertised”

Helpful Report

Posted 1 year ago

“No response to emails, no email updates, and still not shipped after 3 days. Under average effort compared to other retailers.”

Helpful Report

Posted 1 year ago

“After getting 100% fitting confirmation from the support team, I ordered a product listed with "Dispatch or Collect 1-3 business days" I was not in a rush to receive it. However, we are now starting week three since ordered and no product seems to be posted yet.”

Helpful Report

Posted 1 year ago

“Ordered three days ago. Nothing takes three days when it’s “in stock””

Helpful Report

Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,169 reviews