Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,454 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Automotive Superstore 5 star review on 24th September 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was about to put an order through then realised you didn't offer free postage, pretty average when you spend about $150 and you still have to pay”

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Posted 1 year ago

“A week after placing an order and paying for it, my order still hasn't been despatched. Beware of this if you need something in a hurry. When I ordered, all of the parts were allegedly in stock. This was my first and last order with ASS. Never again.”

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Posted 1 year ago

“Ok so far still waiting for delivery Happy to give better review then Unsure of why review request now”

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Posted 1 year ago

“I don't have my gear yet”

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Posted 1 year ago

“Decent prices but way to slow shipping and actioning replacments”

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Posted 1 year ago

“Good prices, poor dispatch and delivery times. Took 7 days to arrive from Sydney to Melbourne even when I paid for Audi Post delivery.”

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Posted 1 year ago

“Paid extra for express delivery but it didn't arrive for 4 days”

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Posted 1 year ago

“Still have not received the order..”

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Posted 1 year ago

“Unnecessarily complicated checkout process Why do I need an account? ?????”

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Posted 1 year ago

“Order placed 29/08/24 Order shipped 13/09/24 (15 days later) Order delivered 20/09/24 7 Days delivery with Aus post is perfectly fine. Part recieved was perfectly fine. However im not sure why it took 2 weeks and 1 day to ship an order for a part that you apparently had in stock.”

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Posted 1 year ago

“Although the store has a good range of products. I’m certain that items that say in stock are in fact not in stock. I ordered a clutch kit that said in stock. It took a week to dispatch. Now the courier company are saying a week and a half delivery. I was hoping to have the kit in less than two and a half weeks to actually do the job. I could have gone to auto barn and got them to price match and had the kit within a couple of days. Lesson learnt.”

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Posted 2 years ago

“You should send the review link after the product has been delivered”

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Posted 2 years ago

“Shipping was great however only received 1 correct item out of two, the other was not what I ordered, Not much in communication after I sent of an email asking as to why the mix up,”

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Posted 2 years ago

“Delivery time are very slow. Takes more than 5 working days”

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Posted 2 years ago

“Best products and price Customer service need more training on how to talk to customers Delivery is very poor. No eta, still no delivery. Called customer service for help very little help was offered.”

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Posted 2 years ago

“Lot of good reviews on here. Sadly this is not one of them. The items I needed were reasonably priced & in stock. Or so I thought. Nothing after a week & after inquiring was told a supply problem. Shipped next day surprisingly. Got an email from the Post Office nearly a week later telling me my parcel was ready for pickup. Don't deliver anymore I asked ?.I was told the reason was the address was imcomplete . just my name , Street Number & post code. Amazing the PO managed to find me. Coming back ? Maybe not.”

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Posted 2 years ago

“The availability is the only reason I purchased from AS. The hidden tax and freight cost are a deceptive way to entice buyers. It would save a lot of time if the full price was advertised instead of finding out about the tax at checkout. Putting a $13 freight cost on an item such as a plastic slave cylinder is outrageous. The same item ships from overseas at the same cost. I try to purchase parts in Australia but if the freight and tax are similar or less I'll get parts from overseas.”

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Posted 2 years ago

“Have not received the order so can't leave a review on the product as such”

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Posted 2 years ago

“Review pending after Recipt of correct product.”

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Posted 2 years ago

“The small amount of parts arrived in a massive box that contained a heap of packaging and a massive useless cooler type box, and not the heavy duty offroad touring box i.e. a Frontrunner Wolfpack box,in the adveft and in the picture. I have been in contact with Automotive Superstore and they claim to have forwarded it on to Bendix. That was a few weeks ago and no result. Poor customer service.”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 3,454 reviews