Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,870 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,870 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 25th April 2025

277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One product not recieved”

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Posted 2 years ago

“Ordered part on Monday, live 20 mins down road , didn’t receive part until following Monday. Lost job and customer. Very disappointed”

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Posted 2 years ago

“Haven't received item”

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Posted 2 years ago

“Not a very satisfying experience. I needed spark plugs quickly. Spoke to Albert the chat bot before purchasing who advised me they could be delivered to me in 4 days with express postage. Placed order, left request for express postage in comments of order form. 2 days later I call to follow up only to be told they don't offer express postage?? 48 hours later and my order hasn't left. Was miss-informed from the start, received no contact re express postage and just have a bad taste in my mouth now.”

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Posted 2 years ago

Hi Daniel, Sorry for the issue. I am having a manager contact you to resolve the issue.

Posted 2 years ago

“It started when the $20 discount code did not work. I rang and after a while I was told the problem would be sent to IT and I would receive an email after it was resolved. I do not monitor my emails every minute of every day so I asked to be contacted by phone. I was told that was not possible. After a few hours I was given a new code by email. The new code did not work. Even though I find it irritating, I used live chat. Long story short the problem was a letter that looked like a 1 but was actually an I. I was told by two people to use copy/paste. My experience tells me that this creates more problems than it solves. 1, I, 0 and O should not be used. Eventually it worked but I lost more than half a day which meant that I did not get a lot of things done that I wanted to get done.”

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Posted 2 years ago

Hi Peter, Thanks for the feedback. Sorry to hear it has not gone smoothly for you. I will have a manager reach out to you shortly.

Posted 2 years ago

“Ordered an exhaust gasket and it came stuffed in a bag like this. Pretty sure that’s not how gaskets should be packed. Not sure if it’s worth fitting a cracked gasket”

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Posted 2 years ago

Hi Kit, Sorry to see you have had an issue. I will have a manager contact you today and get this resolved asap.

Posted 2 years ago

“Considering I ordered it on Monday and still haven't received it . There goes My long weekend I had be planning for months . Nothing like sitting home . So not impressed.”

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Posted 2 years ago

“I am confused as I still don't have the unit yet and you are asking me for a review.”

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Posted 2 years ago

“Haven't got the part yet, will rate once I get it see if it's the actually part.. Thanks”

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Posted 3 years ago

“Not what I wanted. Does not fit my I phone. Wanted professional installed type and not Windscreen version. Too hot where I work. The lead is the wrong type for my i 13 no phone numbers to talk to someone”

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Posted 3 years ago

Automotive Superstore is rated 4.4 based on 1,870 reviews