Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,606 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,606 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Automotive Superstore 5 star review on 11th October 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website delivery and process is great but the exhaust parts I bought are absolute terrible Comes with no gaskets or hardware The pipe is way too short and wont seal on the front flange where the mid muffler meets the cat pipe (LFX) motor”

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Posted 1 year ago

“I chose Automotive Super Store to purchase my batteries from for price and as they had them in stock (see photo). NOTE: under Delivery - Qty: 6, Dispatch Time: Same Business Day and above that Click & Collect: 10min. This indicates to me that they would be in stock. After getting no notice of dispatch for 4 days I rang and waited and waited and waited and eventually someone answered only to insist that it would be 4 business days before dispatch saying them had recieved them from the supplier on Wednesday, 2 days after I ordered. I rang again Monday and waited and waited got cut off so rang again and was told they would be dispatched that day, a week after I ordered them. Far cry from SAME BUSINESS DAY.”

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Posted 1 year ago

“Paid extra for aust post for delivery but they go send it by another courier company. I chose aust post because living in a regional area a lot of couriers take forever to deliver.”

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Posted 1 year ago

“It has been 5 days since my order was placed, so far all I have received is an order confirmation but nothing regarding whether it has been dispatched or any kind of eta etc, of course payment has been taken from my account but so far the experience is vague and disappointing. Delivery was said to be 5-7 days but I don't even have correspondence yet let alone what I paid for.”

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Posted 1 year ago

“Was about to put an order through then realised you didn't offer free postage, pretty average when you spend about $150 and you still have to pay”

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Posted 1 year ago

“A week after placing an order and paying for it, my order still hasn't been despatched. Beware of this if you need something in a hurry. When I ordered, all of the parts were allegedly in stock. This was my first and last order with ASS. Never again.”

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Posted 1 year ago

“Ok so far still waiting for delivery Happy to give better review then Unsure of why review request now”

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Posted 1 year ago

“I don't have my gear yet”

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Posted 1 year ago

“Decent prices but way to slow shipping and actioning replacments”

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Posted 1 year ago

“Good prices, poor dispatch and delivery times. Took 7 days to arrive from Sydney to Melbourne even when I paid for Audi Post delivery.”

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Posted 1 year ago

“Paid extra for express delivery but it didn't arrive for 4 days”

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Posted 2 years ago

“Still have not received the order..”

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Posted 2 years ago

“Unnecessarily complicated checkout process Why do I need an account? ?????”

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Posted 2 years ago

“Order placed 29/08/24 Order shipped 13/09/24 (15 days later) Order delivered 20/09/24 7 Days delivery with Aus post is perfectly fine. Part recieved was perfectly fine. However im not sure why it took 2 weeks and 1 day to ship an order for a part that you apparently had in stock.”

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Posted 2 years ago

“Although the store has a good range of products. I’m certain that items that say in stock are in fact not in stock. I ordered a clutch kit that said in stock. It took a week to dispatch. Now the courier company are saying a week and a half delivery. I was hoping to have the kit in less than two and a half weeks to actually do the job. I could have gone to auto barn and got them to price match and had the kit within a couple of days. Lesson learnt.”

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Posted 2 years ago

“You should send the review link after the product has been delivered”

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Posted 2 years ago

“Shipping was great however only received 1 correct item out of two, the other was not what I ordered, Not much in communication after I sent of an email asking as to why the mix up,”

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Posted 2 years ago

“Delivery time are very slow. Takes more than 5 working days”

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Posted 2 years ago

“Best products and price Customer service need more training on how to talk to customers Delivery is very poor. No eta, still no delivery. Called customer service for help very little help was offered.”

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Posted 2 years ago

“Lot of good reviews on here. Sadly this is not one of them. The items I needed were reasonably priced & in stock. Or so I thought. Nothing after a week & after inquiring was told a supply problem. Shipped next day surprisingly. Got an email from the Post Office nearly a week later telling me my parcel was ready for pickup. Don't deliver anymore I asked ?.I was told the reason was the address was imcomplete . just my name , Street Number & post code. Amazing the PO managed to find me. Coming back ? Maybe not.”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 3,606 reviews