Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 2,529 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,529 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 12th January 2026

"Terry Lamberton "

Automotive Superstore 5 star review on 11th December 2025

Anonymous

Automotive Superstore 5 star review on 1st December 2025

Best Poser Rajen SONARAM

Automotive Superstore 5 star review on 21st November 2025

56 Chev

305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Must be me as this is one of the worse experiences I have had for a very long time. The two sales people I spoke to was fine, but from there the wheels fell off the whole transaction. There appears to be no checks and balances on what is happening to orders once they are placed. I would like the store manager to call me 0419918378 to discuss Tom”

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Posted 3 years ago

“One product not recieved”

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Posted 3 years ago

“Ordered part on Monday, live 20 mins down road , didn’t receive part until following Monday. Lost job and customer. Very disappointed”

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Posted 3 years ago

“Haven't received item”

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Posted 3 years ago

“Not a very satisfying experience. I needed spark plugs quickly. Spoke to Albert the chat bot before purchasing who advised me they could be delivered to me in 4 days with express postage. Placed order, left request for express postage in comments of order form. 2 days later I call to follow up only to be told they don't offer express postage?? 48 hours later and my order hasn't left. Was miss-informed from the start, received no contact re express postage and just have a bad taste in my mouth now.”

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Posted 3 years ago

Hi Daniel, Sorry for the issue. I am having a manager contact you to resolve the issue.

Posted 3 years ago

“It started when the $20 discount code did not work. I rang and after a while I was told the problem would be sent to IT and I would receive an email after it was resolved. I do not monitor my emails every minute of every day so I asked to be contacted by phone. I was told that was not possible. After a few hours I was given a new code by email. The new code did not work. Even though I find it irritating, I used live chat. Long story short the problem was a letter that looked like a 1 but was actually an I. I was told by two people to use copy/paste. My experience tells me that this creates more problems than it solves. 1, I, 0 and O should not be used. Eventually it worked but I lost more than half a day which meant that I did not get a lot of things done that I wanted to get done.”

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Posted 3 years ago

Hi Peter, Thanks for the feedback. Sorry to hear it has not gone smoothly for you. I will have a manager reach out to you shortly.

Posted 3 years ago

“Ordered an exhaust gasket and it came stuffed in a bag like this. Pretty sure that’s not how gaskets should be packed. Not sure if it’s worth fitting a cracked gasket”

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Posted 3 years ago

Hi Kit, Sorry to see you have had an issue. I will have a manager contact you today and get this resolved asap.

Posted 3 years ago

“Considering I ordered it on Monday and still haven't received it . There goes My long weekend I had be planning for months . Nothing like sitting home . So not impressed.”

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Posted 3 years ago

“I am confused as I still don't have the unit yet and you are asking me for a review.”

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Posted 3 years ago

“Haven't got the part yet, will rate once I get it see if it's the actually part.. Thanks”

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Posted 3 years ago

“Not what I wanted. Does not fit my I phone. Wanted professional installed type and not Windscreen version. Too hot where I work. The lead is the wrong type for my i 13 no phone numbers to talk to someone”

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Posted 3 years ago

Automotive Superstore is rated 4.4 based on 2,529 reviews