Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,990 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for express delivery but it didn't arrive for 4 days”

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Posted 7 months ago

“Still have not received the order..”

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Posted 8 months ago

“Unnecessarily complicated checkout process Why do I need an account? ?????”

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Posted 8 months ago

“Order placed 29/08/24 Order shipped 13/09/24 (15 days later) Order delivered 20/09/24 7 Days delivery with Aus post is perfectly fine. Part recieved was perfectly fine. However im not sure why it took 2 weeks and 1 day to ship an order for a part that you apparently had in stock.”

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Posted 8 months ago

“Although the store has a good range of products. I’m certain that items that say in stock are in fact not in stock. I ordered a clutch kit that said in stock. It took a week to dispatch. Now the courier company are saying a week and a half delivery. I was hoping to have the kit in less than two and a half weeks to actually do the job. I could have gone to auto barn and got them to price match and had the kit within a couple of days. Lesson learnt.”

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Posted 8 months ago

“You should send the review link after the product has been delivered”

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Posted 9 months ago

“Shipping was great however only received 1 correct item out of two, the other was not what I ordered, Not much in communication after I sent of an email asking as to why the mix up,”

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Posted 9 months ago

“Delivery time are very slow. Takes more than 5 working days”

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Posted 10 months ago

“Best products and price Customer service need more training on how to talk to customers Delivery is very poor. No eta, still no delivery. Called customer service for help very little help was offered.”

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Posted 10 months ago

“Lot of good reviews on here. Sadly this is not one of them. The items I needed were reasonably priced & in stock. Or so I thought. Nothing after a week & after inquiring was told a supply problem. Shipped next day surprisingly. Got an email from the Post Office nearly a week later telling me my parcel was ready for pickup. Don't deliver anymore I asked ?.I was told the reason was the address was imcomplete . just my name , Street Number & post code. Amazing the PO managed to find me. Coming back ? Maybe not.”

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Posted 11 months ago

“The availability is the only reason I purchased from AS. The hidden tax and freight cost are a deceptive way to entice buyers. It would save a lot of time if the full price was advertised instead of finding out about the tax at checkout. Putting a $13 freight cost on an item such as a plastic slave cylinder is outrageous. The same item ships from overseas at the same cost. I try to purchase parts in Australia but if the freight and tax are similar or less I'll get parts from overseas.”

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Posted 11 months ago

“Have not received the order so can't leave a review on the product as such”

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Posted 1 year ago

“Review pending after Recipt of correct product.”

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Posted 1 year ago

“The small amount of parts arrived in a massive box that contained a heap of packaging and a massive useless cooler type box, and not the heavy duty offroad touring box i.e. a Frontrunner Wolfpack box,in the adveft and in the picture. I have been in contact with Automotive Superstore and they claim to have forwarded it on to Bendix. That was a few weeks ago and no result. Poor customer service.”

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Posted 11 months ago

“Does not fit, the fact that it did not work was dissappointing, but nothing compared to the ear bashing I got from my wife, having to wait for more than 20 mins for a $2.00 bit and then more waiting having been parked in by a truck. You should not be retailing from a rabbbit hole in the back corner of a car wrecking yard.”

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Posted 11 months ago

“It took 2 weeks to arrive”

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Posted 11 months ago

“I can’t understand why businesses ask for reviews before you receive the product”

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Posted 1 year ago

“Very unhappy about the disparity between what your website says about delivery times and the reality.”

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Posted 1 year ago

“The item was listed in stock but could not be supplied. No alternative could be provided. The only option was a refund which is better than nothing.”

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Posted 1 year ago

“Waited 3 days before item was shipped”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 1,990 reviews