Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,869 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 25th April 2025

277

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You should send the review link after the product has been delivered”

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Posted 7 months ago

“Shipping was great however only received 1 correct item out of two, the other was not what I ordered, Not much in communication after I sent of an email asking as to why the mix up,”

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Posted 7 months ago

“Delivery time are very slow. Takes more than 5 working days”

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Posted 8 months ago

“Best products and price Customer service need more training on how to talk to customers Delivery is very poor. No eta, still no delivery. Called customer service for help very little help was offered.”

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Posted 8 months ago

“Lot of good reviews on here. Sadly this is not one of them. The items I needed were reasonably priced & in stock. Or so I thought. Nothing after a week & after inquiring was told a supply problem. Shipped next day surprisingly. Got an email from the Post Office nearly a week later telling me my parcel was ready for pickup. Don't deliver anymore I asked ?.I was told the reason was the address was imcomplete . just my name , Street Number & post code. Amazing the PO managed to find me. Coming back ? Maybe not.”

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Posted 9 months ago

“The availability is the only reason I purchased from AS. The hidden tax and freight cost are a deceptive way to entice buyers. It would save a lot of time if the full price was advertised instead of finding out about the tax at checkout. Putting a $13 freight cost on an item such as a plastic slave cylinder is outrageous. The same item ships from overseas at the same cost. I try to purchase parts in Australia but if the freight and tax are similar or less I'll get parts from overseas.”

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Posted 9 months ago

“Does not fit, the fact that it did not work was dissappointing, but nothing compared to the ear bashing I got from my wife, having to wait for more than 20 mins for a $2.00 bit and then more waiting having been parked in by a truck. You should not be retailing from a rabbbit hole in the back corner of a car wrecking yard.”

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Posted 10 months ago

“It took 2 weeks to arrive”

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Posted 10 months ago

“The small amount of parts arrived in a massive box that contained a heap of packaging and a massive useless cooler type box, and not the heavy duty offroad touring box i.e. a Frontrunner Wolfpack box,in the adveft and in the picture. I have been in contact with Automotive Superstore and they claim to have forwarded it on to Bendix. That was a few weeks ago and no result. Poor customer service.”

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Posted 10 months ago

“Review pending after Recipt of correct product.”

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Posted 10 months ago

“I can’t understand why businesses ask for reviews before you receive the product”

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Posted 10 months ago

“Have not received the order so can't leave a review on the product as such”

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Posted 10 months ago

“Very unhappy about the disparity between what your website says about delivery times and the reality.”

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Posted 11 months ago

“The item was listed in stock but could not be supplied. No alternative could be provided. The only option was a refund which is better than nothing.”

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Posted 11 months ago

“Waited 3 days before item was shipped”

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Posted 11 months ago

“Ive purchased a few items from Automotive Superstore now and the pick up option seems to be super slow. Other retailers do a 4 hour click and collect option but ive waited several days/over a week in in the past.”

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Posted 1 year ago

“Service was good and order was delivered fairly slowly but what i was disappointed with was that i had a 10 % off card for my next order and when i entered the code during checkout it would not accept it. Coupon code was to expire on the 30th April 2024 so it was a valid code. I entered the code on a few occasions to make sure that i had entered the correct code and would like to know why your company failed to accept the code and honour your 10% off offer and why you offer the discount if you fail to honour such discounts. Very disappointed and dissatisfied with your company.”

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Posted 1 year ago

“Went onto your website, saw the 10% discount offer and followed th einstructions, got emails saying I was now a member and another that I successfully subscribed to your newsletter. When it came to ordering and finalisng payment and applying that code, it kept saying invalid code, whether I copied and pasted it in, or typed it by hand, same result. I rang and was told I needed to have an account first, but the instruction never mentioned that, so I missed out. THen, unlike others, I stioll haven't received any message that it has been sent out, nor could I find anything on your website stating that you had it in stock or not.”

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Posted 1 year ago

“A week after placing my order there has been no communication regarding despatch or shipping details. Where's more order?”

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Posted 1 year ago

“Still waiting for delivery of my item”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 1,869 reviews