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Automotive Superstore Reviews

4.4 Rating 3,254 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
13,034
 Metrics
4.4
Based on 3,254 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
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Anonymous
Verified Reviewer
“The items were not as expected. The website was not clear about the description of the items, and when we tried to arrange a return, the website was completely useless and after 2 attempts to contact by phone that went unanswered, we gave up. While the first order we placed was satisfactory, it was not clear that extra parts were required, so we had to place a second order. This was also the case with this last order for the Mounts. We only used Automotive superstore because they were recommended by ReDriven.”
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Posted 11 months ago
Anonymous
Verified Reviewer
“Received a damged used part had to repair not great but done”
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Posted 8 months ago
Jeff
Verified Reviewer
“I purchased the kit for a remote trip Delivery much slower than in the past (I have used AS sevral times) - I don't think goods left within prescribed 3 days As a result, the predicted arrival was AFTER our departure so I had to repurchase the items at Repco Probably wont use AS again”
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Posted 6 months ago
Ming
Verified Buyer
“Automotive Superstore sent me various dmessages under differnt sections leading confusion to me. This is why I could miss out the 10% off the purchase after joing the phone Apps!”
Helpful Report
Posted 7 months ago
Jeff
Verified Buyer
“Great service and prompt delivery."Just need to wrap the order that has been put in bubble wrap and thrown in the Bag better."My $130 spark plugs were all floating loose around the bag”
Helpful Report
Posted 7 months ago
Craig
Verified Buyer
“Havent recieved goods yet bit hard to offer a review at this time”
Helpful Report
Posted 8 months ago
Amanuel
Verified Buyer
“After placing my order, I wanted to review my order, to add a couple of other products. It was impossible. I called the number and it says your stuff cannot talk about your online order. I sent A a message and I'm still waiting to hear from your firm. Your Invoice #100775000 for Order #100897418 Amanuel”
Helpful Report
Posted 8 months ago
Tim
Verified Buyer
“Previous experiences have been great, so I had no hesitation placing another order. But more than a week after placing the order I'm yet to hear anything - when will it be shipped?? I kind of need the parts (that's what I ordered them for!)”
Helpful Report
Posted 8 months ago
Greg
Verified Buyer
“Good to purchase online but receiving the items is another thing, still waiting! Might have taken too long to dispatch if delivery is an issue. Please look into this one as it may disrupt your online sales. Vehicle was expected to be running by now with specific delivery dates provided. Even though this might be beyond your control, Hobart is south of NSW or VIC, delivery seems to have travelled to Perth.”
Helpful Report
Posted 9 months ago
James
Verified Buyer
“STOP EMAILING ME! There's been 4 emails and a text message, and you haven't even shipped yet!?”
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Posted 9 months ago
Jim
Verified Buyer
“Camera doesn’t work, image is distorted”
Helpful Report
Posted 10 months ago
George
Verified Buyer
“Waited 5days for a cheap Engine mount.i do not believe this was a Mackay product as advertised. Was not hydraulic, just had a rubber bush type mount.i have just replaced the exact same mount i replaced 6 months ago.with the same cheap garbage.”
Helpful Report
Posted 1 year ago
Michael
Verified Buyer
“STILL DO NOT KNOW WHEN MY ORDER IS COMING”
Helpful Report
Posted 1 year ago
Peter
Verified Buyer
“Received an cab air filter that was a correct by the online check but it is wrong. Have emailed twice with no response about fixing the problem”
Helpful Report
Posted 1 year ago
Ian
Verified Buyer
“So the ordering process was ok, but after ordering parts 5 days ago, no delivery date and no response to my email of 2 days ago asking about the expected delivery date. I thought a week to get the parts would be fine, but the job I planned to do on Monday will be delayed. Not happy.”
Helpful Report
Posted 1 year ago
Ray
Verified Buyer
“On line purchase software is, in my opinion, in need of an update. Instructions or progress and confirmation of purchase is complicated and confusing. Superstore has too many marketing messages. I had several attempts to clarify/check my recent [current] purchase. In frustration I let the system go through only because the total dollar value was low. I only wanted one purchase of two filters. I have received three confirmation emails. I dont have this problem using Ebay or other direct contact suppliers.”
Helpful Report
Posted 1 year ago
Paul
Verified Buyer
“You’re 5% off introduction offer didn’t work your system didn’t recognise your discount code”
Helpful Report
Posted 1 year ago
George
Verified Buyer
“Have not heard about my order no emails or anything I ordered my parts over a week ago looks like money down the drain”
Helpful Report
Posted 1 year ago
Antony
Verified Buyer
“Still waiting for advice, refunds, and newly ordered products. And the general company systems all seem illogical.”
Helpful Report
Posted 1 year ago
Brock
Verified Buyer
“Purchased in stock item on the 30/05 and a week later I haven’t received a tracking number.”
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Posted 1 year ago
Automotive Superstore is rated 4.4 based on 3,254 reviews
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