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Automotive Superstore Reviews

4.4 Rating 2,086 Reviews
83 %
of reviewers recommend Automotive Superstore
4.4
Based on 2,086 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Automotive Superstore Reviews

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Paid extra for aust post for delivery but they go send it by another courier company. I chose aust post because living in a regional area a lot of couriers take forever to deliver.
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Posted 5 months ago
It has been 5 days since my order was placed, so far all I have received is an order confirmation but nothing regarding whether it has been dispatched or any kind of eta etc, of course payment has been taken from my account but so far the experience is vague and disappointing. Delivery was said to be 5-7 days but I don't even have correspondence yet let alone what I paid for.
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Posted 6 months ago
Was about to put an order through then realised you didn't offer free postage, pretty average when you spend about $150 and you still have to pay
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Posted 7 months ago
A week after placing an order and paying for it, my order still hasn't been despatched. Beware of this if you need something in a hurry. When I ordered, all of the parts were allegedly in stock. This was my first and last order with ASS. Never again.
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Posted 7 months ago
Ok so far still waiting for delivery Happy to give better review then Unsure of why review request now
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Posted 7 months ago
I don't have my gear yet
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Posted 8 months ago
Decent prices but way to slow shipping and actioning replacments
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Posted 8 months ago
Good prices, poor dispatch and delivery times. Took 7 days to arrive from Sydney to Melbourne even when I paid for Audi Post delivery.
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Posted 8 months ago
Paid extra for express delivery but it didn't arrive for 4 days
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Posted 9 months ago
Still have not received the order..
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Posted 9 months ago
Unnecessarily complicated checkout process Why do I need an account? ?????
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Posted 9 months ago
Order placed 29/08/24 Order shipped 13/09/24 (15 days later) Order delivered 20/09/24 7 Days delivery with Aus post is perfectly fine. Part recieved was perfectly fine. However im not sure why it took 2 weeks and 1 day to ship an order for a part that you apparently had in stock.
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Posted 10 months ago
Although the store has a good range of products. I’m certain that items that say in stock are in fact not in stock. I ordered a clutch kit that said in stock. It took a week to dispatch. Now the courier company are saying a week and a half delivery. I was hoping to have the kit in less than two and a half weeks to actually do the job. I could have gone to auto barn and got them to price match and had the kit within a couple of days. Lesson learnt.
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Posted 10 months ago
You should send the review link after the product has been delivered
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Posted 10 months ago
Shipping was great however only received 1 correct item out of two, the other was not what I ordered, Not much in communication after I sent of an email asking as to why the mix up,
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Posted 10 months ago
Delivery time are very slow. Takes more than 5 working days
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Posted 11 months ago
Best products and price Customer service need more training on how to talk to customers Delivery is very poor. No eta, still no delivery. Called customer service for help very little help was offered.
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Posted 11 months ago
Lot of good reviews on here. Sadly this is not one of them. The items I needed were reasonably priced & in stock. Or so I thought. Nothing after a week & after inquiring was told a supply problem. Shipped next day surprisingly. Got an email from the Post Office nearly a week later telling me my parcel was ready for pickup. Don't deliver anymore I asked ?.I was told the reason was the address was imcomplete . just my name , Street Number & post code. Amazing the PO managed to find me. Coming back ? Maybe not.
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Posted 1 year ago
The availability is the only reason I purchased from AS. The hidden tax and freight cost are a deceptive way to entice buyers. It would save a lot of time if the full price was advertised instead of finding out about the tax at checkout. Putting a $13 freight cost on an item such as a plastic slave cylinder is outrageous. The same item ships from overseas at the same cost. I try to purchase parts in Australia but if the freight and tax are similar or less I'll get parts from overseas.
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Posted 1 year ago
Have not received the order so can't leave a review on the product as such
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Posted 1 year ago
Automotive Superstore is rated 4.4 based on 2,086 reviews