Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 3,454 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Automotive Superstore 5 star review on 24th September 2026

336

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to add whether item are in stock or not and when they will be particularly on big dollar purchases. I purchased a winch which you are not even dispatching for 11 days. I should have purchased direct from Bushranger.”

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Posted 6 months ago

“Products seem well priced and a good range from which to choose. I must say I absolutely hate the way you are forced to have an account to view and track order...not good business. I will go to sparesbox instead for future purchases.”

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Posted 7 months ago

“I ordered wheel nut which took a lot of time to work out which ones I needed- I placed the order and then realised that the ones I ordered had a shank length of .55 inch . I need .75 inch so I called to see if they could change the order. I was told that I had to do that online which I find very inconvenient and time consuming. I had ordered 4 X AF 3240- 6000. I need 4 X AF3240-7000. Hopefully this is corrected before the order is sent . If I had been able to this on the phone it would have saved me a lot of time.”

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Posted 7 months ago

“Usually awesome but my current order is delayed and CS when I emailed was from a Bot…no effort to chase up and I will get back to you…oh well I will have to put up with it was offered $20off when i placed order which I didn’t take put that towards overnight freight I need my alternator sssp by Thursday at the latest order no 100953752”

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Posted 7 months ago

“Stop pestering me I just want the right part in a timely manner. I do not wanted incessant requests for reviews. I will not be dealing with you again. So please desist”

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Posted 1 year ago

“staff was not helpful and didn't prove any real help and when i ask for measurement , noone here me and i had to find the measurement else were”

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Posted 1 year ago

“Took about 4 weeks to deliver and not the only time.”

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Posted 1 year ago

“The items were not as expected. The website was not clear about the description of the items, and when we tried to arrange a return, the website was completely useless and after 2 attempts to contact by phone that went unanswered, we gave up. While the first order we placed was satisfactory, it was not clear that extra parts were required, so we had to place a second order. This was also the case with this last order for the Mounts. We only used Automotive superstore because they were recommended by ReDriven.”

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Posted 1 year ago

“Received a damged used part had to repair not great but done”

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Posted 9 months ago

“I purchased the kit for a remote trip Delivery much slower than in the past (I have used AS sevral times) - I don't think goods left within prescribed 3 days As a result, the predicted arrival was AFTER our departure so I had to repurchase the items at Repco Probably wont use AS again”

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Posted 7 months ago

“Automotive Superstore sent me various dmessages under differnt sections leading confusion to me. This is why I could miss out the 10% off the purchase after joing the phone Apps!”

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Posted 9 months ago

“Great service and prompt delivery."Just need to wrap the order that has been put in bubble wrap and thrown in the Bag better."My $130 spark plugs were all floating loose around the bag”

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Posted 9 months ago

“Havent recieved goods yet bit hard to offer a review at this time”

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Posted 9 months ago

“After placing my order, I wanted to review my order, to add a couple of other products. It was impossible. I called the number and it says your stuff cannot talk about your online order. I sent A a message and I'm still waiting to hear from your firm. Your Invoice #100775000 for Order #100897418 Amanuel”

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Posted 10 months ago

“Previous experiences have been great, so I had no hesitation placing another order. But more than a week after placing the order I'm yet to hear anything - when will it be shipped?? I kind of need the parts (that's what I ordered them for!)”

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Posted 10 months ago

“Good to purchase online but receiving the items is another thing, still waiting! Might have taken too long to dispatch if delivery is an issue. Please look into this one as it may disrupt your online sales. Vehicle was expected to be running by now with specific delivery dates provided. Even though this might be beyond your control, Hobart is south of NSW or VIC, delivery seems to have travelled to Perth.”

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Posted 11 months ago

“STOP EMAILING ME! There's been 4 emails and a text message, and you haven't even shipped yet!?”

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Posted 11 months ago

“Camera doesn’t work, image is distorted”

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Posted 1 year ago

“Waited 5days for a cheap Engine mount.i do not believe this was a Mackay product as advertised. Was not hydraulic, just had a rubber bush type mount.i have just replaced the exact same mount i replaced 6 months ago.with the same cheap garbage.”

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Posted 1 year ago

“STILL DO NOT KNOW WHEN MY ORDER IS COMING”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 3,454 reviews