Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,988 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 21st May 2025

283

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While my experience with the Store has been very cordial, I need to draw attention to a couple of issues. 1. Radiator ordered did not come with a Cap which is normal but not known to average purchaser. Had to organise a separate purchase which caused some delays with fitment. 2. Likewise, the Store had only 5 of 9 hoses required for radiator replacement. Caused a major delay when Garage had to source the missing hoses. I was not aware of the need for the additional hoses.”

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Posted 2 weeks ago

“Not real happy i brought 20 auto globes they were just pack in a jiffy bag not a smart move as you could guess most broken.This is only costing you money .”

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Posted 2 weeks ago

“Received actual items ordered , not some cheaper substitute, which is good business. Thanks for service and, when need arises, will be back .”

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Posted 1 month ago

“Had a previous credit from purchase that didn't show up on my a/c.and couldn't access my online discount”

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Posted 1 month ago

“Good so far. Bit early for a survey though - goods haven't been sent yet.”

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Posted 2 months ago

“Prices are very good. I was hoping to click and collect on the day but after ringing in I was told 2 items would be few days to get stock and one item up to 4 weeks to be in stock. I wouldn’t be upset if they let you know timelines before purchase. Also very hard to make enquires via the phone”

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Posted 2 months ago

“Parts need user catalogue, including gst.in your price would be good move for retail customers.”

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Posted 2 months ago

“The whole purchase experience was easy, would have been better to be informed at time of purchase if the item was in stock or not as we needed to pickup ASAP. Still not sure when we can pickup 24 hours later.”

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Posted 3 months ago

“Only having the rear flexible brake hoses and not the front ones was annoying. Having the clutch master and slave was great but not having the brake master and wheel cylinders was annoying this made me purchase from multiple suppliers where I would have liked it to be in one purchase.”

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Posted 3 months ago

“Prices are great but still waiting for it to be delivered However today is day two”

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Posted 3 months ago

“Have ordered parts from you guys a few times now and while everything so far has eventually arrived, the time it takes just for orders to be dispatched seems to be a big issue. Many things I've ordered would say 1-3 days to dispatch but I'm often left waiting more than a week sometimes two before having to contact you guys for an update to which then the order is suddenly shipped. Currently on day #4 waiting for my most recent order to be shipped at the time of this review.”

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Posted 3 months ago

“The australian postage for iteams purchased is $13.99. It is very expensive in comparision to other on line stores for delviering automotive parts.”

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Posted 4 months ago

“Prices were good and everything was delivered. Compared to other suppliers, AS delivery is much slower. That is my only real feedback. If you could improve delivery times that would be great. Mine was 6 days.”

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Posted 4 months ago

“Website was easy to place an order but unfortunately the incorrect product was sent. took 7 days to deliver the wrong product. Now have to send wrong product back to get correct product sent. have had to send video eveidence of item been colected so hopefully they will send correct items before they recieve the incorrect product back. if not it will be waiting for the item to return and process minimum 7 days then resend correct itme addition 7 days. Minumum 21 days to get my items which is simply not good enough. Return staff have been very helpful but oviously following company processes that dont really support the customer when they are the ones that have made the error. Hopefully somebody will send correct products out express and not wait for the return item given they can see the tracking of the return.”

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Posted 4 months ago

“Delivery was very slou”

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Posted 4 months ago

“Received a 5% discount coupon and tried to use it two days later without success. Three stars this time around from what has previously been five stars.”

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Posted 5 months ago

“Never mention if item is in stock or needs to be back ordered. Takes far to long to pack and send. I ordered a pick up and on the 3rd day I had to wait 30 min for the item to be found and brought to front counter. Not good enough.”

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Posted 5 months ago

“Easy to go through online”

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Posted 5 months ago

“Neutral review, i ordered online and nothing has happened except get this review request.”

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Posted 5 months ago

“What i. Earth is this request to debit $1 I am in way to collect goods Weird process”

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Posted 6 months ago

Automotive Superstore is rated 4.4 based on 1,988 reviews