Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,086 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”

Helpful Report

Posted 1 day ago

“Unfortunately the after market Taillight for my 2010 Kia Sorrento did not have the same internal fittings and was not compatible even though the website showed it was. Hopefully i can get a refund or a swap”

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Posted 1 week ago

“If you like being on hold you’ve called the right place. I had a simple 2 second question and waited twice for well over 25 minutes before just quitting.”

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Posted 2 weeks ago

“Click and collect is meant to be done on the same day the stock is paid for .. paying for it then finding out its gonna take a few days to have it ready is just a pick up order.. bit deceiving marketing it as click and collect ..had i known this before i paid i woulda bought elsewhere, i live in gosford so its not a short drive to come pick it up.. the day i ordered it , i was in the area and actually needed the parts that day , my brakes are almost metal on metal, so having to drive back to gosford and then back to sydney to pick up, with virtually no brakes is not ideal.. and as yet im still waiting for the parts that i bought on wednesday.. i could have just paid the extra $30 and got the parts that same day at any repco or supercheap auto”

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Posted 3 weeks ago

“Placed order got confirmation it's been over a week & nothing with an eta. Would be good to know estimated time of delivery so i can work around it.”

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Posted 1 month ago

“would love this store if had option of express post on some items”

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Posted 1 month ago

“The only issue I have is not receiving a tracking number to see when I will receive my order or any kind of time or date on when I should expect it”

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Posted 1 month ago

“I tried to find out if my click and collect order was available from your dingley property, but your 1300 number says you don't respond to already ordered enquirys.so I sent an email,don't know how long I have to wait?”

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Posted 1 month ago

“While my experience with the Store has been very cordial, I need to draw attention to a couple of issues. 1. Radiator ordered did not come with a Cap which is normal but not known to average purchaser. Had to organise a separate purchase which caused some delays with fitment. 2. Likewise, the Store had only 5 of 9 hoses required for radiator replacement. Caused a major delay when Garage had to source the missing hoses. I was not aware of the need for the additional hoses.”

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Posted 2 months ago

“Not real happy i brought 20 auto globes they were just pack in a jiffy bag not a smart move as you could guess most broken.This is only costing you money .”

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Posted 2 months ago

“Received actual items ordered , not some cheaper substitute, which is good business. Thanks for service and, when need arises, will be back .”

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Posted 3 months ago

“Had a previous credit from purchase that didn't show up on my a/c.and couldn't access my online discount”

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Posted 3 months ago

“Good so far. Bit early for a survey though - goods haven't been sent yet.”

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Posted 3 months ago

“Prices are very good. I was hoping to click and collect on the day but after ringing in I was told 2 items would be few days to get stock and one item up to 4 weeks to be in stock. I wouldn’t be upset if they let you know timelines before purchase. Also very hard to make enquires via the phone”

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Posted 3 months ago

“Parts need user catalogue, including gst.in your price would be good move for retail customers.”

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Posted 4 months ago

“The whole purchase experience was easy, would have been better to be informed at time of purchase if the item was in stock or not as we needed to pickup ASAP. Still not sure when we can pickup 24 hours later.”

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Posted 4 months ago

“Only having the rear flexible brake hoses and not the front ones was annoying. Having the clutch master and slave was great but not having the brake master and wheel cylinders was annoying this made me purchase from multiple suppliers where I would have liked it to be in one purchase.”

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Posted 4 months ago

“Prices are great but still waiting for it to be delivered However today is day two”

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Posted 5 months ago

“Have ordered parts from you guys a few times now and while everything so far has eventually arrived, the time it takes just for orders to be dispatched seems to be a big issue. Many things I've ordered would say 1-3 days to dispatch but I'm often left waiting more than a week sometimes two before having to contact you guys for an update to which then the order is suddenly shipped. Currently on day #4 waiting for my most recent order to be shipped at the time of this review.”

Helpful Report

Posted 5 months ago

“The australian postage for iteams purchased is $13.99. It is very expensive in comparision to other on line stores for delviering automotive parts.”

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Posted 5 months ago

Automotive Superstore is rated 4.4 based on 2,086 reviews