Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.37

4.4 Rating 2,373 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 21st November 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website is easy to use. Ordered parts for Fiesta WZ was relatively painless, with many options for all budgets. But I only just ordered. Let's make sure they arrive in a timely fashion, in one piece/not damaged and as ordered! Lastly, fit the car. So this survey is a little premature - hence only three stars.”

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Posted 1 day ago

“Shipping costs seemed high compared to others”

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Posted 5 days ago

“Prices are good, delivery is prompt but not with global express. They do not deliver to rural areas. I ordered left and right upper control arms for my PK ford ranger and had the parts checked against rego. The bolt holes were too small and I had to drill them out to 9/16" . You owe me.”

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Posted 1 week ago

“Disappointed on how long it took on being delivered to postal service considering you have same day dispatch advertised, extremely annoyed the same day i received the subwoofer it was marked down heavily after I waited over a month for it come back in stock.”

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Posted 2 weeks ago

“You are becoming just an online store. Very disapointed. No in store stock whilst Web pages says available. Slow request for speaker pricing. Just takes too long.”

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Posted 2 months ago

“Lot of products to chose from. Only issue I have is sometimes the website can be a be annoying to use. Deleting letters when trying to use the search bar. I am using the website on my phone, if that helps. Not filtering parts for the specific vehicle chosen. Trying to see what accessories I can find for certain vehicles, but when I click it, it shows it for all vehicles.”

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Posted 2 months ago

“Why is it taking 3 to 4 days to be dispatched I ordered it for this weekend,not happy!”

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Posted 3 months ago

“There is one thing that I hate buying online. That is being bombarded with emails and texts, For a very small purchase from yourselves I have had 4 emails and a text. Too much!”

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Posted 3 months ago

“Communication was not great, and after waiting quiet a while email of weather the part fits my car , was told the didn't know and to talk with my mechanic.”

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Posted 4 months ago

“Unfortunately the after market Taillight for my 2010 Kia Sorrento did not have the same internal fittings and was not compatible even though the website showed it was. Hopefully i can get a refund or a swap”

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Posted 4 months ago

“If you like being on hold you’ve called the right place. I had a simple 2 second question and waited twice for well over 25 minutes before just quitting.”

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Posted 4 months ago

“Click and collect is meant to be done on the same day the stock is paid for .. paying for it then finding out its gonna take a few days to have it ready is just a pick up order.. bit deceiving marketing it as click and collect ..had i known this before i paid i woulda bought elsewhere, i live in gosford so its not a short drive to come pick it up.. the day i ordered it , i was in the area and actually needed the parts that day , my brakes are almost metal on metal, so having to drive back to gosford and then back to sydney to pick up, with virtually no brakes is not ideal.. and as yet im still waiting for the parts that i bought on wednesday.. i could have just paid the extra $30 and got the parts that same day at any repco or supercheap auto”

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Posted 4 months ago

“Placed order got confirmation it's been over a week & nothing with an eta. Would be good to know estimated time of delivery so i can work around it.”

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Posted 5 months ago

“would love this store if had option of express post on some items”

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Posted 5 months ago

“The only issue I have is not receiving a tracking number to see when I will receive my order or any kind of time or date on when I should expect it”

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Posted 5 months ago

“I tried to find out if my click and collect order was available from your dingley property, but your 1300 number says you don't respond to already ordered enquirys.so I sent an email,don't know how long I have to wait?”

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Posted 5 months ago

“While my experience with the Store has been very cordial, I need to draw attention to a couple of issues. 1. Radiator ordered did not come with a Cap which is normal but not known to average purchaser. Had to organise a separate purchase which caused some delays with fitment. 2. Likewise, the Store had only 5 of 9 hoses required for radiator replacement. Caused a major delay when Garage had to source the missing hoses. I was not aware of the need for the additional hoses.”

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Posted 6 months ago

“Not real happy i brought 20 auto globes they were just pack in a jiffy bag not a smart move as you could guess most broken.This is only costing you money .”

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Posted 6 months ago

“Received actual items ordered , not some cheaper substitute, which is good business. Thanks for service and, when need arises, will be back .”

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Posted 7 months ago

“Had a previous credit from purchase that didn't show up on my a/c.and couldn't access my online discount”

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Posted 7 months ago

Automotive Superstore is rated 4.4 based on 2,373 reviews