Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,086 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They claim that the goods will be despatched within 1-3 business days. Still waiting and it's been 4 days.”

Helpful Report

Posted 11 months ago

“Ordered 8 days ago and website said I stock in warehouse but I still again second order I have not received anything further after order confirmed on 2/8/2024 has this been posted or packed? And also the 10 % off voucher code was invalid that was sent with my first order which was patrol bushes for sway bar D mount front and rear spoke to Sam on first order and he was great! Just shame I couldn’t use 10% off code and that same thing second time no delivery notice or any notice to say it’s not in warehouse and that you’ll be delaid till you get the part…. Order #100651344”

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Posted 11 months ago

“Ordered my part on 28th June, recieved it on 7 th July, a little slow by todays standards”

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Posted 1 year ago

“From ordering stock online, it was slow to be shipped out, over a week for shipping and a little over a week and a half to recieve my items and I live about 1 hours drive from the store. I put in a 2nd order for pickup to see if would be quicker, and still a week has passed with no notification I can pick up my items. Slow dispatch, more likely to shop elsewhere next time.”

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Posted 1 year ago

“Hi. Product received was good as per my previous order. Howver, I really wish you could improve on your delivery time because it took quite sometime to arrive. How about changing delivery company??”

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Posted 1 year ago

“I asked the customer service in Castlehills about where can I click and collect today , in which of your stores you have availability, but she told me I don't know, if you want you order here we don't have available in our store, you can collect in 3 days. She was not helpful at all!!!”

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Posted 1 year ago

“dfssdfs”

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Posted 1 year ago

“The item I ordered arrived as expected and did what it says on the tin. My concern is that there was a massive lead time of just about one week before the item was shipped despite the fact it says it was 'in stock' If you have lead times, please display this clearly so your customers don't expect something within a period of time because of the misleading delivery times.”

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Posted 1 year ago

“Quality of the rhino gear is great, unfortunately the process to get the items was peppered with issues. Website states 1-3 days for dispatched was almost a week and I had to contact A.S to find out what the go was. Then once dispatched only half the order arrived even though it had the same consignment number. Once again had to contact, was told they would get back to me that day as it should have arrived together. Contacted them again the following day after no return call. Item arrived 2 days after first item was delivered. As a first time customer this whole process has left a sour taste in my mouth. Over promised and under delivered.”

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Posted 1 year ago

“Great help & support from Mikko - well done Problems with Telstra caused some difficulties Still haven't set up online login”

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Posted 1 year ago

“Seems like an ok store but lack of order updates worry me about this store!”

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Posted 1 year ago

“Great pricing but there postage times is are pathetic. Ordered Monday didn’t get posted until Thursday then won’t be here until the following Thursday.”

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Posted 1 year ago

“So far not impressed. Impossible to contact. Even though registering unable to access account.”

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Posted 1 year ago

“Yet to actually receive anything as I only ordered the other day. Wish there was more of a description and specs for items. Otherwise the prices are good and the site is fairly easy to navigate.”

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Posted 1 year ago

“Hi yes ordering was OK but bit disappointed I couldn't use flyby but all good Yes I got feed back to say my order was received but have not got anything to show me parcel is sent or tracking so sort off in the dark so don't know what is happening cheers”

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Posted 1 year ago

“Ordering wasn't too bad. Price is competitive. Express shipping is a bit disappointing as it is still taking 5 days to deliver the item to Metro Adelaide.”

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Posted 1 year ago

“Whilst the goods were easy to order, we had hoped it would be like e bay where goods are despatched same day. I had a person who was going to help me fit all this however because of the 3 day delay in despatch he has gone home. Dedpatch tome very disappointing.”

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Posted 1 year ago

“I still haven't received my order. Almost 3 weeks going to occur and still in transit. I am living in urban area. The product was processed and dispatched in almost 2 weeks after making an order.”

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Posted 1 year ago

“Purchased on 01/02/24 and it’s now 05/02/24 and i am yet to get any shipping information on my purchase”

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Posted 1 year ago

“Still haven’t received goods”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,086 reviews