Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.37

4.4 Rating 2,373 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 21st November 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good so far. Bit early for a survey though - goods haven't been sent yet.”

Helpful Report

Posted 7 months ago

“Prices are very good. I was hoping to click and collect on the day but after ringing in I was told 2 items would be few days to get stock and one item up to 4 weeks to be in stock. I wouldn’t be upset if they let you know timelines before purchase. Also very hard to make enquires via the phone”

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Posted 8 months ago

“Parts need user catalogue, including gst.in your price would be good move for retail customers.”

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Posted 8 months ago

“The whole purchase experience was easy, would have been better to be informed at time of purchase if the item was in stock or not as we needed to pickup ASAP. Still not sure when we can pickup 24 hours later.”

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Posted 8 months ago

“Only having the rear flexible brake hoses and not the front ones was annoying. Having the clutch master and slave was great but not having the brake master and wheel cylinders was annoying this made me purchase from multiple suppliers where I would have liked it to be in one purchase.”

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Posted 9 months ago

“Prices are great but still waiting for it to be delivered However today is day two”

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Posted 9 months ago

“Have ordered parts from you guys a few times now and while everything so far has eventually arrived, the time it takes just for orders to be dispatched seems to be a big issue. Many things I've ordered would say 1-3 days to dispatch but I'm often left waiting more than a week sometimes two before having to contact you guys for an update to which then the order is suddenly shipped. Currently on day #4 waiting for my most recent order to be shipped at the time of this review.”

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Posted 9 months ago

“The australian postage for iteams purchased is $13.99. It is very expensive in comparision to other on line stores for delviering automotive parts.”

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Posted 9 months ago

“Prices were good and everything was delivered. Compared to other suppliers, AS delivery is much slower. That is my only real feedback. If you could improve delivery times that would be great. Mine was 6 days.”

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Posted 9 months ago

“Website was easy to place an order but unfortunately the incorrect product was sent. took 7 days to deliver the wrong product. Now have to send wrong product back to get correct product sent. have had to send video eveidence of item been colected so hopefully they will send correct items before they recieve the incorrect product back. if not it will be waiting for the item to return and process minimum 7 days then resend correct itme addition 7 days. Minumum 21 days to get my items which is simply not good enough. Return staff have been very helpful but oviously following company processes that dont really support the customer when they are the ones that have made the error. Hopefully somebody will send correct products out express and not wait for the return item given they can see the tracking of the return.”

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Posted 10 months ago

“Delivery was very slou”

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Posted 10 months ago

“Received a 5% discount coupon and tried to use it two days later without success. Three stars this time around from what has previously been five stars.”

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Posted 10 months ago

“Never mention if item is in stock or needs to be back ordered. Takes far to long to pack and send. I ordered a pick up and on the 3rd day I had to wait 30 min for the item to be found and brought to front counter. Not good enough.”

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Posted 10 months ago

“Easy to go through online”

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Posted 11 months ago

“Neutral review, i ordered online and nothing has happened except get this review request.”

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Posted 11 months ago

“What i. Earth is this request to debit $1 I am in way to collect goods Weird process”

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Posted 11 months ago

“The Pioneer head unit SPH-DA77DAB will be great once we come to understand it. Installation by me was slow as the Aerpro FP8136 double din fascia kit is near useless. The side mounting brackets DO NOT fit. The surround will need gentle modification to fill the gap in dash. $92.80 waste of money. Other vehicle harness supplied in kit seem to work so very pleased with that. Camera works. So overall acceptable result.”

Helpful Report

Posted 11 months ago

“I ordered 1 part on a Friday night. Now I understand perhaps you don't work weekends but as of writing this it has been almost 4 working days and all I have is a shipping label has been created. It's very slow moving if you ask me. I hoped to be installing this part the weekend after purchasing but now it seems like I won't be doing that until the weekend after that.”

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Posted 1 year ago

“Amazing, you helped me save my aircompressor from literally exploding because the oil was blackish yellow with metal pieces in it!”

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Posted 1 year ago

“Website is a bit clunky. I press PayPal, A box tells me I will be connected to the PayPal site. Nothing happens. The site doesn't say I need to click through to the next page before the PayPal connection is made. It would be better if you did not insert the text box”

Helpful Report

Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,373 reviews