Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,990 Reviews

85 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,990 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What i. Earth is this request to debit $1 I am in way to collect goods Weird process”

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Posted 6 months ago

“The Pioneer head unit SPH-DA77DAB will be great once we come to understand it. Installation by me was slow as the Aerpro FP8136 double din fascia kit is near useless. The side mounting brackets DO NOT fit. The surround will need gentle modification to fill the gap in dash. $92.80 waste of money. Other vehicle harness supplied in kit seem to work so very pleased with that. Camera works. So overall acceptable result.”

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Posted 6 months ago

“I ordered 1 part on a Friday night. Now I understand perhaps you don't work weekends but as of writing this it has been almost 4 working days and all I have is a shipping label has been created. It's very slow moving if you ask me. I hoped to be installing this part the weekend after purchasing but now it seems like I won't be doing that until the weekend after that.”

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Posted 6 months ago

“Amazing, you helped me save my aircompressor from literally exploding because the oil was blackish yellow with metal pieces in it!”

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Posted 7 months ago

“Website is a bit clunky. I press PayPal, A box tells me I will be connected to the PayPal site. Nothing happens. The site doesn't say I need to click through to the next page before the PayPal connection is made. It would be better if you did not insert the text box”

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Posted 7 months ago

“We ordered an alloy top aftermarket radiator and received a plastic top standard type.”

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Posted 7 months ago

“Service and delivery were fine, but the parking stop garage floor mat is hard plastic and slides or flips when the tyre tries to move onto it. They should be made of rubber. Unfortunately, I bought four. MJ Qld.”

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Posted 7 months ago

“You said it was free delivery over $50 but it wasn’t”

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Posted 7 months ago

“Hello when using your site I found it a bit clunky to use and order parts.I had trouble understanding the invoice the way that tax is added also I didn't expect a parcel post to be quite so dear overall though I would probably buy again should I need any other items”

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Posted 8 months ago

“Have instock items that shoild be availble in Alice Springs (locally ) Have to purchase on line to allow service on HSV / Jackaroo. ---- Waiting on shipping details so I can finish work on my vehicles hopefully by 20 September 2024”

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Posted 8 months ago

“Product good staff service good,delivery bad.”

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Posted 9 months ago

“only just subscribed too erly”

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Posted 9 months ago

“I orderd a car part as click and collect... I was thinking that means same day pick up, like every other store , So I was dissapointed when I drove out to pick up my part that I ordered the afternoon before that it could take 3 days just to get picked.... If I had of known that I would have gone somewhere else”

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Posted 9 months ago

“They claim that the goods will be despatched within 1-3 business days. Still waiting and it's been 4 days.”

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Posted 9 months ago

“Ordered 8 days ago and website said I stock in warehouse but I still again second order I have not received anything further after order confirmed on 2/8/2024 has this been posted or packed? And also the 10 % off voucher code was invalid that was sent with my first order which was patrol bushes for sway bar D mount front and rear spoke to Sam on first order and he was great! Just shame I couldn’t use 10% off code and that same thing second time no delivery notice or any notice to say it’s not in warehouse and that you’ll be delaid till you get the part…. Order #100651344”

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Posted 10 months ago

“Ordered my part on 28th June, recieved it on 7 th July, a little slow by todays standards”

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Posted 11 months ago

“From ordering stock online, it was slow to be shipped out, over a week for shipping and a little over a week and a half to recieve my items and I live about 1 hours drive from the store. I put in a 2nd order for pickup to see if would be quicker, and still a week has passed with no notification I can pick up my items. Slow dispatch, more likely to shop elsewhere next time.”

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Posted 11 months ago

“Hi. Product received was good as per my previous order. Howver, I really wish you could improve on your delivery time because it took quite sometime to arrive. How about changing delivery company??”

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Posted 11 months ago

“I asked the customer service in Castlehills about where can I click and collect today , in which of your stores you have availability, but she told me I don't know, if you want you order here we don't have available in our store, you can collect in 3 days. She was not helpful at all!!!”

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Posted 11 months ago

“dfssdfs”

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Posted 11 months ago

Automotive Superstore is rated 4.4 based on 1,990 reviews