Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.37

4.4 Rating 2,373 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 21st November 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Took over 10 days to deliver parts. It was bad weather however the delivery service did said it wouldnt impact delivery times. Also you can find the same parts in store at supercheap or autobarn for cheaper or same price. Paid $4 for premium postage, no idea how it was premium”

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Posted 2 years ago

“Parts good but took ages to arrive. We ordered by phone and although website said 5-10 days delivery the salesman did not indicate that there was a hold up”

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Posted 2 years ago

“Store if fine but unfortunately I purchased the wrong item and cannot return it due to store policy.”

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Posted 2 years ago

“Goods arrived exactly as described. However paid for expedited shipping but only sent by AS 2 business days after order and took full 5 business days to arrive from order.”

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Posted 2 years ago

“-Order process was quick and reliable -Products and brands on offer are great -Wax tins should be wrapped in bubble wrap when shipped to avoid dents.....remember, some enthusiasts like to display their detailing products on a shelf. Leak proof sticky tape should not be put across the lable. Trying to get the sticky tape off will tear instruction lable.”

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Posted 2 years ago

“More precise timelines for pick-up at the time of placing the order would be helpful.”

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Posted 3 years ago

Hi Sunil, Thanks for the feedback. We are always looking to give more accurate time frames when our customers place an order. Hopefully next order this will be improved for4 you.

Posted 3 years ago

“Haven’t seen the goods yet so can’t rate that ! As for the site it’s self simple to use”

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Posted 3 years ago

Hi Ron, Looks like it will be arriving very shortly. Thanks for the order and we are happy to help in the future!

Posted 3 years ago

“Will buy from seller again if need be. Communication is under par, I called only to be put on hold for 20 mins, finally spoke to an adviser briefly then they disconnect the call. Goods arrived as described. Delivery and delivery time was good.”

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Posted 3 years ago

Hi Timo, Thanks for the feedback. Sorry that the experience was not as good as it should have been. I'm having a manager reach out to you to discuss this further.

Posted 3 years ago

“Good product, best price, slow delivery... Delivery took 6 days, I should have just driven the 45min to collect.”

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Posted 3 years ago

Hi Ivor, Sorry this experience has not gone as hoped. I will have a manager reach out to you and see what we can do for you.

Posted 3 years ago

“all went fast and without complications... only the recommendations what we should have bought to fix the radio in the car was not quite right... FOR Aerpro FP9016K Install kit suit Toyota - Black WAS no need !”

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Posted 3 years ago

Hi, Sorry there was an issue with your order. I would like to get in contact and resolve this for you, Can I please have your order number?

Posted 3 years ago

Automotive Superstore is rated 4.4 based on 2,373 reviews