Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.38

4.4 Rating 3,051 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 3,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Automotive Superstore 5 star review on 15th June 2026

322

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi yes ordering was OK but bit disappointed I couldn't use flyby but all good Yes I got feed back to say my order was received but have not got anything to show me parcel is sent or tracking so sort off in the dark so don't know what is happening cheers”

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Posted 2 years ago

“Ordering wasn't too bad. Price is competitive. Express shipping is a bit disappointing as it is still taking 5 days to deliver the item to Metro Adelaide.”

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Posted 2 years ago

“Whilst the goods were easy to order, we had hoped it would be like e bay where goods are despatched same day. I had a person who was going to help me fit all this however because of the 3 day delay in despatch he has gone home. Dedpatch tome very disappointing.”

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Posted 2 years ago

“I still haven't received my order. Almost 3 weeks going to occur and still in transit. I am living in urban area. The product was processed and dispatched in almost 2 weeks after making an order.”

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Posted 2 years ago

“Purchased on 01/02/24 and it’s now 05/02/24 and i am yet to get any shipping information on my purchase”

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Posted 2 years ago

“Still haven’t received goods”

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Posted 2 years ago

“There were multiple options for my car type. Which led to different components. The parts didn’t aways align with suppliers catalogs. Otherwise function and prices were good”

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Posted 2 years ago

“unable to access the website for long periods of time, when I finally got onto the site it was very unfriendly to find the part I was after then it would not tell me if it was an in-stock item or not even putting it in the shopping trolly did not tell me if you had stock on hand. all the while I was beening shutout off the site and had to start again, also it was difficult to find a phone number to call”

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Posted 2 years ago

“On line is good other than I couldn’t retrieve my 10% off for a first time purchase.”

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Posted 2 years ago

“Not yet received my order.”

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Posted 2 years ago

“Good prices, but you pay for that in extremely slow fulfilment & delivery. My last order took nearly 4 weeks. So don't buy here if you need it any time soon.”

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Posted 2 years ago

“I only received 2 of the 4 I ordered. Ive been told the others have been sent but still waiting”

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Posted 3 years ago

“Good service. Competitive prices. Automotive Superstore needs a reliable delivery partner. I suspect it would save money and effort on lost deliveries. Couriers Please do not even deliver to many Sydney Metrolpolitan areas. Ridiculous service. Two weeks chasing a lost delivery because no attempt was made to deliver it. Incredibly frustrating. Never again.”

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Posted 3 years ago

“Ordered items that were in stock according to website took 3 weeks to be delivered to me. No communication from your staff re delays”

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Posted 3 years ago

“The price was good delivery was too slow I live in the rural area with no public transport have been stranded since I ordered the pump NOT HAPPY”

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Posted 3 years ago

“I was disappointed with the purchase. 1. If I chose pick up in store for the said item, it stated 3 days i.e. 24/1/2023. OK great, ergo a fair assumption is that a delivered item should not take too long. 2. The reality was a delivered item took 8/2/2023 to get delivered. 3. The website states dispatch or collect 3-5 days. This is very inaccurate. The reason I'm disappointed is that the back end system does not know about your supply issues. I had get a chat going to find out. Even more so, I was expecting to take this with me interstate. This review is not so much about Automotive Superstore but rather the information being represented. In addition to this the expectation of a a specific time frame. If this can be resolved then you'll get 5 stars.”

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Posted 3 years ago

“Actually using Superstore website is great, however what I find frustrating when purchasing online in Australia and it certainly no fault of AS is how long the postage takes. 21 days from the purchase date to the receiving date is unacceptable. Australia post is not doing Aussie businesses any favours. As an example I ordered a part from the UK that wasn't available at the AS store it arrived in 6 days. If I had known my order was going to take 21 days with AS I would have ordered them from the UK.”

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Posted 3 years ago

“Prices are good, but delivery is poor. It takes way too long to get your parts.”

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Posted 3 years ago

“Took over 10 days to deliver parts. It was bad weather however the delivery service did said it wouldnt impact delivery times. Also you can find the same parts in store at supercheap or autobarn for cheaper or same price. Paid $4 for premium postage, no idea how it was premium”

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Posted 3 years ago

“Parts good but took ages to arrive. We ordered by phone and although website said 5-10 days delivery the salesman did not indicate that there was a hold up”

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Posted 3 years ago

Automotive Superstore is rated 4.4 based on 3,051 reviews