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Automotive Superstore Reviews

4.4 Rating 1,990 Reviews
85 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
9,703
 Metrics
4.4
Based on 1,990 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Returns Process
Easy
Read Automotive Superstore Reviews

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Ordered items that were in stock according to website took 3 weeks to be delivered to me. No communication from your staff re delays”
Helpful Report
Posted 2 years ago
Bill
Verified Buyer
“The price was good delivery was too slow I live in the rural area with no public transport have been stranded since I ordered the pump NOT HAPPY”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I was disappointed with the purchase. 1. If I chose pick up in store for the said item, it stated 3 days i.e. 24/1/2023. OK great, ergo a fair assumption is that a delivered item should not take too long. 2. The reality was a delivered item took 8/2/2023 to get delivered. 3. The website states dispatch or collect 3-5 days. This is very inaccurate. The reason I'm disappointed is that the back end system does not know about your supply issues. I had get a chat going to find out. Even more so, I was expecting to take this with me interstate. This review is not so much about Automotive Superstore but rather the information being represented. In addition to this the expectation of a a specific time frame. If this can be resolved then you'll get 5 stars.”
Helpful Report
Posted 2 years ago
Kevin
Verified Buyer
“Actually using Superstore website is great, however what I find frustrating when purchasing online in Australia and it certainly no fault of AS is how long the postage takes. 21 days from the purchase date to the receiving date is unacceptable. Australia post is not doing Aussie businesses any favours. As an example I ordered a part from the UK that wasn't available at the AS store it arrived in 6 days. If I had known my order was going to take 21 days with AS I would have ordered them from the UK.”
Helpful Report
Posted 2 years ago
Kenneth
Verified Buyer
“Prices are good, but delivery is poor. It takes way too long to get your parts.”
Helpful Report
Posted 2 years ago
Nick
Verified Buyer
“Took over 10 days to deliver parts. It was bad weather however the delivery service did said it wouldnt impact delivery times. Also you can find the same parts in store at supercheap or autobarn for cheaper or same price. Paid $4 for premium postage, no idea how it was premium”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Parts good but took ages to arrive. We ordered by phone and although website said 5-10 days delivery the salesman did not indicate that there was a hold up”
Helpful Report
Posted 2 years ago
John
Verified Buyer
“Store if fine but unfortunately I purchased the wrong item and cannot return it due to store policy.”
Helpful Report
Posted 2 years ago
Andrew
Verified Buyer
“Goods arrived exactly as described. However paid for expedited shipping but only sent by AS 2 business days after order and took full 5 business days to arrive from order.”
Helpful Report
Posted 2 years ago
Mario
Verified Buyer
“-Order process was quick and reliable -Products and brands on offer are great -Wax tins should be wrapped in bubble wrap when shipped to avoid dents.....remember, some enthusiasts like to display their detailing products on a shelf. Leak proof sticky tape should not be put across the lable. Trying to get the sticky tape off will tear instruction lable.”
Helpful Report
Posted 2 years ago
Sunil
Verified Buyer
“More precise timelines for pick-up at the time of placing the order would be helpful.”
Helpful Report
Posted 2 years ago
Hi Sunil, Thanks for the feedback. We are always looking to give more accurate time frames when our customers place an order. Hopefully next order this will be improved for4 you.
Posted 2 years ago
Ron
Verified Buyer
“Haven’t seen the goods yet so can’t rate that ! As for the site it’s self simple to use”
Helpful Report
Posted 2 years ago
Hi Ron, Looks like it will be arriving very shortly. Thanks for the order and we are happy to help in the future!
Posted 2 years ago
Timo
Verified Buyer
“Will buy from seller again if need be. Communication is under par, I called only to be put on hold for 20 mins, finally spoke to an adviser briefly then they disconnect the call. Goods arrived as described. Delivery and delivery time was good.”
Helpful Report
Posted 2 years ago
Hi Timo, Thanks for the feedback. Sorry that the experience was not as good as it should have been. I'm having a manager reach out to you to discuss this further.
Posted 2 years ago
Ivor
Verified Buyer
“Good product, best price, slow delivery... Delivery took 6 days, I should have just driven the 45min to collect.”
Helpful Report
Posted 3 years ago
Hi Ivor, Sorry this experience has not gone as hoped. I will have a manager reach out to you and see what we can do for you.
Posted 3 years ago
Anonymous
Verified Buyer
“all went fast and without complications... only the recommendations what we should have bought to fix the radio in the car was not quite right... FOR Aerpro FP9016K Install kit suit Toyota - Black WAS no need !”
Helpful Report
Posted 3 years ago
Hi, Sorry there was an issue with your order. I would like to get in contact and resolve this for you, Can I please have your order number?
Posted 3 years ago
Automotive Superstore is rated 4.4 based on 1,990 reviews
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