Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.37

4.4 Rating 2,373 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how Automotive Superstore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Automotive Superstore 5 star review on 21st November 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So far not impressed. Impossible to contact. Even though registering unable to access account.”

Helpful Report

Posted 1 year ago

“Yet to actually receive anything as I only ordered the other day. Wish there was more of a description and specs for items. Otherwise the prices are good and the site is fairly easy to navigate.”

Helpful Report

Posted 1 year ago

“Hi yes ordering was OK but bit disappointed I couldn't use flyby but all good Yes I got feed back to say my order was received but have not got anything to show me parcel is sent or tracking so sort off in the dark so don't know what is happening cheers”

Helpful Report

Posted 1 year ago

“Ordering wasn't too bad. Price is competitive. Express shipping is a bit disappointing as it is still taking 5 days to deliver the item to Metro Adelaide.”

Helpful Report

Posted 1 year ago

“Whilst the goods were easy to order, we had hoped it would be like e bay where goods are despatched same day. I had a person who was going to help me fit all this however because of the 3 day delay in despatch he has gone home. Dedpatch tome very disappointing.”

Helpful Report

Posted 1 year ago

“I still haven't received my order. Almost 3 weeks going to occur and still in transit. I am living in urban area. The product was processed and dispatched in almost 2 weeks after making an order.”

Helpful Report

Posted 1 year ago

“Purchased on 01/02/24 and it’s now 05/02/24 and i am yet to get any shipping information on my purchase”

Helpful Report

Posted 1 year ago

“Still haven’t received goods”

Helpful Report

Posted 1 year ago

“There were multiple options for my car type. Which led to different components. The parts didn’t aways align with suppliers catalogs. Otherwise function and prices were good”

Helpful Report

Posted 2 years ago

“unable to access the website for long periods of time, when I finally got onto the site it was very unfriendly to find the part I was after then it would not tell me if it was an in-stock item or not even putting it in the shopping trolly did not tell me if you had stock on hand. all the while I was beening shutout off the site and had to start again, also it was difficult to find a phone number to call”

Helpful Report

Posted 2 years ago

“On line is good other than I couldn’t retrieve my 10% off for a first time purchase.”

Helpful Report

Posted 2 years ago

“Not yet received my order.”

Helpful Report

Posted 2 years ago

“Good prices, but you pay for that in extremely slow fulfilment & delivery. My last order took nearly 4 weeks. So don't buy here if you need it any time soon.”

Helpful Report

Posted 2 years ago

“I only received 2 of the 4 I ordered. Ive been told the others have been sent but still waiting”

Helpful Report

Posted 2 years ago

“Good service. Competitive prices. Automotive Superstore needs a reliable delivery partner. I suspect it would save money and effort on lost deliveries. Couriers Please do not even deliver to many Sydney Metrolpolitan areas. Ridiculous service. Two weeks chasing a lost delivery because no attempt was made to deliver it. Incredibly frustrating. Never again.”

Helpful Report

Posted 2 years ago

“Ordered items that were in stock according to website took 3 weeks to be delivered to me. No communication from your staff re delays”

Helpful Report

Posted 2 years ago

“The price was good delivery was too slow I live in the rural area with no public transport have been stranded since I ordered the pump NOT HAPPY”

Helpful Report

Posted 2 years ago

“I was disappointed with the purchase. 1. If I chose pick up in store for the said item, it stated 3 days i.e. 24/1/2023. OK great, ergo a fair assumption is that a delivered item should not take too long. 2. The reality was a delivered item took 8/2/2023 to get delivered. 3. The website states dispatch or collect 3-5 days. This is very inaccurate. The reason I'm disappointed is that the back end system does not know about your supply issues. I had get a chat going to find out. Even more so, I was expecting to take this with me interstate. This review is not so much about Automotive Superstore but rather the information being represented. In addition to this the expectation of a a specific time frame. If this can be resolved then you'll get 5 stars.”

Helpful Report

Posted 2 years ago

“Actually using Superstore website is great, however what I find frustrating when purchasing online in Australia and it certainly no fault of AS is how long the postage takes. 21 days from the purchase date to the receiving date is unacceptable. Australia post is not doing Aussie businesses any favours. As an example I ordered a part from the UK that wasn't available at the AS store it arrived in 6 days. If I had known my order was going to take 21 days with AS I would have ordered them from the UK.”

Helpful Report

Posted 2 years ago

“Prices are good, but delivery is poor. It takes way too long to get your parts.”

Helpful Report

Posted 2 years ago

Automotive Superstore is rated 4.4 based on 2,373 reviews