Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.35

4.4 Rating 2,086 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,086 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 27th June 2025

287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There were multiple options for my car type. Which led to different components. The parts didn’t aways align with suppliers catalogs. Otherwise function and prices were good”

Helpful Report

Posted 1 year ago

“unable to access the website for long periods of time, when I finally got onto the site it was very unfriendly to find the part I was after then it would not tell me if it was an in-stock item or not even putting it in the shopping trolly did not tell me if you had stock on hand. all the while I was beening shutout off the site and had to start again, also it was difficult to find a phone number to call”

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Posted 1 year ago

“On line is good other than I couldn’t retrieve my 10% off for a first time purchase.”

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Posted 1 year ago

“Not yet received my order.”

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Posted 1 year ago

“Good prices, but you pay for that in extremely slow fulfilment & delivery. My last order took nearly 4 weeks. So don't buy here if you need it any time soon.”

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Posted 1 year ago

“I only received 2 of the 4 I ordered. Ive been told the others have been sent but still waiting”

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Posted 2 years ago

“Good service. Competitive prices. Automotive Superstore needs a reliable delivery partner. I suspect it would save money and effort on lost deliveries. Couriers Please do not even deliver to many Sydney Metrolpolitan areas. Ridiculous service. Two weeks chasing a lost delivery because no attempt was made to deliver it. Incredibly frustrating. Never again.”

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Posted 2 years ago

“Ordered items that were in stock according to website took 3 weeks to be delivered to me. No communication from your staff re delays”

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Posted 2 years ago

“The price was good delivery was too slow I live in the rural area with no public transport have been stranded since I ordered the pump NOT HAPPY”

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Posted 2 years ago

“I was disappointed with the purchase. 1. If I chose pick up in store for the said item, it stated 3 days i.e. 24/1/2023. OK great, ergo a fair assumption is that a delivered item should not take too long. 2. The reality was a delivered item took 8/2/2023 to get delivered. 3. The website states dispatch or collect 3-5 days. This is very inaccurate. The reason I'm disappointed is that the back end system does not know about your supply issues. I had get a chat going to find out. Even more so, I was expecting to take this with me interstate. This review is not so much about Automotive Superstore but rather the information being represented. In addition to this the expectation of a a specific time frame. If this can be resolved then you'll get 5 stars.”

Helpful Report

Posted 2 years ago

“Actually using Superstore website is great, however what I find frustrating when purchasing online in Australia and it certainly no fault of AS is how long the postage takes. 21 days from the purchase date to the receiving date is unacceptable. Australia post is not doing Aussie businesses any favours. As an example I ordered a part from the UK that wasn't available at the AS store it arrived in 6 days. If I had known my order was going to take 21 days with AS I would have ordered them from the UK.”

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Posted 2 years ago

“Prices are good, but delivery is poor. It takes way too long to get your parts.”

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Posted 2 years ago

“Took over 10 days to deliver parts. It was bad weather however the delivery service did said it wouldnt impact delivery times. Also you can find the same parts in store at supercheap or autobarn for cheaper or same price. Paid $4 for premium postage, no idea how it was premium”

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Posted 2 years ago

“Parts good but took ages to arrive. We ordered by phone and although website said 5-10 days delivery the salesman did not indicate that there was a hold up”

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Posted 2 years ago

“Store if fine but unfortunately I purchased the wrong item and cannot return it due to store policy.”

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Posted 2 years ago

“Goods arrived exactly as described. However paid for expedited shipping but only sent by AS 2 business days after order and took full 5 business days to arrive from order.”

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Posted 2 years ago

“-Order process was quick and reliable -Products and brands on offer are great -Wax tins should be wrapped in bubble wrap when shipped to avoid dents.....remember, some enthusiasts like to display their detailing products on a shelf. Leak proof sticky tape should not be put across the lable. Trying to get the sticky tape off will tear instruction lable.”

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Posted 2 years ago

“More precise timelines for pick-up at the time of placing the order would be helpful.”

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Posted 2 years ago

Hi Sunil, Thanks for the feedback. We are always looking to give more accurate time frames when our customers place an order. Hopefully next order this will be improved for4 you.

Posted 2 years ago

“Haven’t seen the goods yet so can’t rate that ! As for the site it’s self simple to use”

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Posted 2 years ago

Hi Ron, Looks like it will be arriving very shortly. Thanks for the order and we are happy to help in the future!

Posted 2 years ago

“Will buy from seller again if need be. Communication is under par, I called only to be put on hold for 20 mins, finally spoke to an adviser briefly then they disconnect the call. Goods arrived as described. Delivery and delivery time was good.”

Helpful Report

Posted 3 years ago

Hi Timo, Thanks for the feedback. Sorry that the experience was not as good as it should have been. I'm having a manager reach out to you to discuss this further.

Posted 3 years ago

Automotive Superstore is rated 4.4 based on 2,086 reviews