Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,169 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Absolutely rubbish. Attempted to cancel order 10 min after submitting order, as discovered although said I stock, this meant a third party that would then send to them for on forward. As this was too long a lead time I would not receive in time to use. Took three phone calls to eventually make this happen, then they have charged me 5% for the pleasure. Look elsewhere.”

Helpful Report

Posted 11 months ago

“Hi Kevin and Support Team, Thank you, Kevin, for your follow-up. However, I must express our significant disappointment with this entire experience. As a business owner myself, I understand that issues can arise, but I also know the importance of making things right for customers. When our team encounters delays or errors, we always prioritize our clients by offering a gesture of goodwill, whether it’s a discount, gift, or credit, to show them they are valued. Unfortunately, this same level of care has been absent from our first interaction with Automotive Superstore. It has been over a week since we placed our order, and what should have been a simple process has become a frustrating and time-consuming ordeal. We have not received any proactive updates or compensation for the inconvenience, which leaves us questioning the value you place on customer satisfaction. We had high hopes for a positive experience with your company, but unfortunately, this situation has left us with a sense of frustration. Had this been handled with more urgency and care, we would have gladly left a 5-star review and recommended your services to others. Instead, we are left wondering if our business is truly valued. Please consider this feedback as an opportunity for improvement. We expect the prompt delivery of our order and hope that moving forward, your team will take steps to prevent such negative experiences for future customers. Regards, Eddie Enriquez”

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Posted 1 year ago

“The product did not fit as advitised”

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Posted 1 year ago

“Website is easy to use, I ordered a week ago and still have not received any shipping advice for my order.”

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Posted 1 year ago

“Promised a refund and found out they are bullshitting with you”

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Posted 1 year ago

“Bro theres a reason why their initials is A.S.S, cause they ass. Using couriers please who are literally the worst couriers in australia is mind blowing. Ive shopped at ASS before and they were just terrible telling me that the supplier dont ship till a week after i ordered, like bro, dont put on ur site dispatches 1-3 days if u dont have it in stock. Dumbest thing ive ever seen. Anyway, gave them another chance and honestly still bad. I think the workers there are genuinely autistic. Dont shop here, such a big mistake”

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Posted 1 year ago

“Still waiting for my order to arrive giving me very little to review”

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Posted 1 year ago

“The fact you are sending me a review to do and it has been over 24hrs since I have placed the order and still no shipping details is not a really good indicator on how fast the business moves for an online shopping platform. Maybe ask again once my order has been dispatch.”

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Posted 1 year ago

“I will never shop with these guys again, waste of time and money. I am lodging a chargeback.”

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Posted 1 year ago

“Today marks 1 week since I placed my order. It is advertised on the website that orders take 1 to 3 working days but 5 working days later, I'm still waiting. The most annoying thing is I'm receiving no feed back. I personally called into the store and was told that I just have wait - in that case, don't tell me 1 to 3 days. My customer is still waiting for his car and questioning me as I had stated, as advised, the parts would be here in 1 to 3 days. If this is the sort of service they offer, would not recommend using at all.”

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Posted 1 year ago

“Can’t possibly review something that still hasn’t been delivered… Ordered an item from Italy on the same day- it got delivered on Monday…”

Helpful Report

Posted 1 year ago

“I was lead to believe I was purchaseing a kit specific to my 2008 Hyundai Tuscon.What was supplied lacked the necessary connectors & step 1 , step2 instructions did not apply to this vehicle..Help staff wete not familiar with the issues.Waste of time & money ended up installing genuine Hyundai head unit plugged in & installed 30 seconds all up.”

Helpful Report

Posted 1 year ago

“I ordered my parts (2 small Raceworks fittings) 2 weeks ago and they have still not arrived. I was charged $15 postage and handling on $15 parts. I have had parts delivered from America within 8 days. I understand shipping is beyond your control but I ordered the same parts from another supplier and had them within 3 days, and they were cheaper. I frequently order large and bulky parts for my company out of Sydney and often get them within 48hrs. This will be my first and last order with your company.”

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Posted 1 year ago

“The device is faulty on arrival. Cannot be registered in the Thinkware Connected App.”

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Posted 1 year ago

“Ordered nearly 3 weeks ago and still haven’t even received it. Company won’t answer the phone so please reach out so I can get a refund!”

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Posted 1 year ago

“If/when they arrive, i will review the fuse holder Shows delivered and left in a safe place. Very safe as i have not found them”

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Posted 1 year ago

“Purchased a $500 gift card for a friend to buy a pressure washer he wanted that was on sale. He was told they haven't had that in stock all year and didn't know when they were getting some. So why advertise it on sale? I contacted you guys and asked for a refund but was told you would have stock within a week. I got an automatic email notification saying it was in stock but you were still out of stock. I have asked for someone to call me and nothing. I want a refund!”

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Posted 1 year ago

“Sure it would be good if i actually recieved it, been waiting 3 weeks so far and still nothing.”

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Posted 1 year ago

“Dispatched in 13th May (couriers Please) seems to still be in NSW depot. Still waiting”

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Posted 1 year ago

“Took a week to receive my master cylinder. After paying $14 for the auspost option. Receive item and it was faulty. Blenched bled the master cylinder then each wheel for times with air bubbles coming out. But the pedal would be firm and slowly sink to the floor no external leaks anywhere (indicating an internal leak in tge master cylinder). I then took to jax tyres because I had it booked in for tyres I asked if they could attempt to bleed the brakes for me they spent 2 hours on it and said it was a faulty master cylinder. It's taken over a week for them to finally say I need to send it back at my own expense that would be even more time without a car that I need. I don't recommend buying from this company. I'm not even going to worrying about the warranty claim now, I rather not deal with them and take my business elsewhere.”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,169 reviews