Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,996 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you need your spare parts, shop elsewhere because these guys claim 1-3 dispatch time but it's six days now and I believe they don't even have the items in stock!”

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Posted 1 year ago

“Subscribed with email to get a 10% discount on my purchase... wouldn't let me add the code in checkout. What's the bet i'll get a ton of junk mail though.”

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Posted 1 year ago

“Click and Collect takes 1 week to be ready. while all other stores do it within few hours.”

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Posted 1 year ago

“Product was the wrong item. Contacted customer support without any response attempted to call no answer. DO NOT BUY FROM THESE SELLERS.”

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Posted 1 year ago

“very bad from shipping, to support to service to item. I will be coming in on n wednesday for an exchange or a refund. Very disappointed that i waited so long for my order just for it to come missing a key piece. Let alone my item being second hand when i paid full price. That’s unfair and unjust to me.”

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Posted 1 year ago

“I'm not reviewing the part. I'm reviewing the service. Considering I paid for Premium shipping-Auspost, this order was placed outside the Dispatch & Handling Time. This then took the shipping time to deliver. Why does it take 4 days to dispatch when the parts are in store?”

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Posted 2 years ago

“Automotive superstore's use my vehicle parts selector completely flawed. Incorrect wipers sent twice. One would assume by using "Parts to fit My Vehicle", one would receive Correct parts. Alas upon receiving package I opened the blister pack to fit to my vehicle, to realise wipers were unsuitable for hook type wiper arm fitment. Despite Automotive Superstore's Parts selector's assurance they were specifically designed for hook type application. Save your money and time. I will be shopping elsewhere.”

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Posted 2 years ago

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Posted 2 years ago

“The brake parts I bought were wrong listed by Automotive Superstore as to fit my car (5 hole brake discs never fit 6 stud wheel hubs) it took 3 weeks to get parts in the first place and then about 5 weeks to get about 10 % less back and on top off it I had to pay $41 return freight . I had to remind AS again and again otherwise I wouldn't have any money back yet. AS staff was reasonable to deal with I certainly want to buy anything again from AS”

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Posted 2 years ago

“Never again. Waited one month. Canceled the order. 2 days later get a message from the support team that has been sent on that day and return is possible but I will have to pay a restocking fee. Going to fly to Sydney from Perth to give the part back.”

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Posted 2 years ago

“Very Poor after sales service. Following a fault in the rear mirror camera the store was notified. I tried phoning but on hold for over one hour...gave up Tried live chat but no response for over an hour.....so had to give up. Tried email but no response for over a week then many follow up emails to get anything actually happening. The Superstore firstly could not believe it possible that mirror could not be working! then they said its a claim to the manufacturer....which it is not under consumer laws. no mention of return to refund, which should have happened. Ended up shelling out another $80 to buy the faulty part from Frankies Auto Electrics, and now the whole mirror unit works well. This was a much easier option then dealing with the Automotive Superstore customer service which is woefull. Next time I will shop with Frankies Auto Electrics.”

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Posted 2 years ago

“Dear Automotive Super Store Thank you for providing Premier Windscreen glue It has been good so far. There are 2 points I would like to make in regard to my CRV head lamp globes ordered last week 1/ Is that your website does mention 1-3 days pickup on the part description and would be great to re-mention that on the order confirmation regarding part being delivered to your Castle Hill store 2/ That I purchased Narva Globes 49212 globes offered after I entered a search for CRV 2006 headlight globes and I was curious as to why these globes looked different to the existing globes, because they are different to correct globes for my vehicle No I am interested in exchanging these globes considering the cost and postage of the correct globes to Balmain is no different to our local Repco store. Regards John Willams”

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Posted 2 years ago

“The product I bought was not did not match match or fit the requirements I expected. When I tried to call their contact number I was put on hold for an endless wait. I then attempted to contact them online to again to be left frustrated…”

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Posted 2 years ago

“Placed an order on the 31st of January and didn't receive it until 2 weeks later. I paid extra money for VIP postage, and it still took 2 weeks. The product I received was fine, but customer service is terrible.”

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Posted 2 years ago

“The item was damaged during postage. I only found out about this by seeing something odd via the tracking postage system and then following up by contacting by phone your support centre which took me 3 goes due to extensive hold times. I think this was Friday 03/02/2023 The support centre advised me the package was being returned to sender. Today I received a SMS to say the item had been delivered, however, no item was delivered so I now have no idea what is going on. So I guess it will be more holding on the phone tomorrow to contact the support centre again. Frankly i have had guts full.”

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Posted 2 years ago

“Placed order1/1/23, I sent an inquirey 6/1, a response from your company 7/1, I inquired 11/1 no response, I inquired 17/1 no response, 19/1 asked to cancel order and receive a refund no response, received a response 20/1 regarding shipping of my order but ignored my request for a refund on the 19/1, the day prior to you dispatching my order.As of todays date (20 days since I paid for my order) and i am still to receive my order. Your customer service leaves a lot to be desired. I am a retired business man and if I treated my customers ike you have I would have had no customers at all. Almost a total lack of communication from your company. Iam totally disgusted with your overall attitude and you have lost me and my connections with any future business with your company.”

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Posted 2 years ago

“Ordered a new pioneer head unit Christmas time. Sent them a few messages over the next 2 weeks looking for updates as I'd received nothing and I had checked that the store was open for business and no communication. (If the equipment isn't in stock just let people know that's all I ask!) My emails were never answered. Finally I called them and was told everything was in stock but just waiting on a USB adaptor.... Seriously!? Just send it!! The girl I spoke to was very apologetic and said it would be sent express next day. Well a week later it finally came (some express post). I paid for all of the plug and play adaptors to retain the steering wheel controls to fit a pioneer system straight into a Hyundai Veloster with fascia kit. Connected it all up and guess what.. no sound and steering wheel controls not working. Disconnected everything a few times to see if the interface box would begin working but no it didn't. Seriously I'm going to have to communicate with these guys AGAIN and probably wait another couple of weeks for a solution. Very unimpressed and very unlikely I'd ever use this company again. I honestly recommend going elsewhere”

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Posted 2 years ago

“False advertising, item on sale at $309 and paid $349. Asked for proof of advertised price (screen shot) which I provided, no reply and no refund of the difference.”

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Posted 2 years ago

“The worst store to deal with. Have made contact 3 times to organise return of item, have not received a return email or contact from them.”

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Posted 2 years ago

“Hi I only received 1/2 of my order Can you tell me when I will receive the rest?”

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Posted 2 years ago

Automotive Superstore is rated 4.4 based on 1,996 reviews