Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,999 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst store to deal with. Have made contact 3 times to organise return of item, have not received a return email or contact from them.”

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Posted 2 years ago

“Hi I only received 1/2 of my order Can you tell me when I will receive the rest?”

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Posted 2 years ago

“Part order and paid for on 26th NOVEMBER arrived on 12 DECEMBER. Numerous messages and calls were made to "super" store LOL”

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Posted 2 years ago

“Ordered two items and only one turned up , and guess what it was the second item and the cheapest. So just a little browned off .”

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Posted 2 years ago

“Hi my order has taken 10 days to arrive far to long.”

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Posted 2 years ago

“recieved my facia kit and head unit the facia kit does not fit correctly the head unit is to tight have tried to contact you but no one will answer the phone this is very disappointing for me and my wife”

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Posted 2 years ago

Hi Frank, Sorry to hear you are having a fitment issue. I am having a Installer reach out to you shortly.

Posted 2 years ago

“Ummmm Website stated they were in stock. After a few weeks, and non answer to my question as to when they’d be dispatched, I called. Turns out they are in stock… IN AMERICA… ETA MID NOVEMBER… No contact whatsoever to advise me, while having my $$$$ of this.”

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Posted 2 years ago

“Spent 58 mins on hold to ask a question about what was in a clutch kit, because it didn't specify. Gave up and did an online chat that was slow. Then went and just ordered part online but couldn't process the 10% first order discount. Sent a message with the order please amend the bill but have had no response. Really frustrating experience!”

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Posted 2 years ago

“Hi. Order# 003000000450. I purchased a Pioneer head unit DMH-A5450BT, installation kit, & reverse camera on 9/10/22 Total cost $784.62. But I have changed my mind so I applied for a refund which according to your web site incurs a 5% cancellation fee to cover transaction & administration costs which I find reasonable. But Akash has told me it would be a 10% restocking fee to cover installation costs. The unit has not been installed yet. I did not take the unit with me I left it with you to keep until it the agreed fitting day. According to my calculations the cancellation fee should not be $78.46 but $39.53. Please rectify this & reimburse my credit card accordingly. One more complaint I have which may seem trivial but it may help when you are recruiting & training staff. When I went to your store to purchase the unit I was served by a young man (I am sorry I did not get his name) who was sucking on a Chuppa Chup. I found this to be very unprofessional & rude to serve a customer sucking on a lolly. I maybe in my later years but I do think that when you are dealing with the public standards need to be set & followed. I would not have mentioned this but I think the young man needs to be taught some manners & some tips on customer service. First impressions are most important in retail & when dealing with the public face to face. Thank you for reading my review. If you need any more information please feel free to contact me via Email johnellis33@hotmail.com or mobile 0404092840 Regards John Ellis”

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Posted 2 years ago

Hi John. Thanks for letting us know about this error. I will have a Manager contact you shortly to discuss and resolve the issue for you.

Posted 2 years ago

“I got temporarily banned from the website for using honey to find coupons :/”

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Posted 2 years ago

Hi, Sorry for this. If you are after a better deal than our online price we are always happy to see what we can do over the phone. We do price match aswell.

Posted 2 years ago

“It's pretty sad that I can order tyres from Tempe tyres and they get back to U quickly and not wait to send part it's here the next day”

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Posted 2 years ago

Hi Scott, Sorry to hear you have not felt we have done a good job. Can I have a manager reach out and discuss this? Just need to grab your order number, please.

Posted 2 years ago

“The spark plugs supplied do not fit I have sent you email with details so far no reply”

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Posted 2 years ago

“Messaged the team Tuesday morning to see if a part was in stock. As I needed it urgently also mentioned this. They said they had 20 plus in stock so I ordered right away. Then told me it was waiting to be transferred to their shipping warehouse which seams very inefficient. So I think that means they didn’t have it in stock and they were waiting for it to arrive from a supplier. Anyways still hasn’t been sent paid for premium shipping which is apparently standard Australian post there is nothing premium about that.”

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Posted 3 years ago

Hi Tristan, Sorry you have had an issue. I will have a manager contact you and get this resolved for you.

Posted 3 years ago

“Extreamly unhappy with the service I received I had to chase my order after a week to find out there was an out of stock item holding my order up from been despatched and then constantly chasing myself to find out what is happening and then the freight company loosing the order and myself again chasing up information as to what is going on to nearly 4 weeks since order placed and I still haven’t received any of the order”

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Posted 3 years ago

Hi Daniel, Sorry to hear you have had an issue with your order. I want to get this resolved for you. I will have a manager contact you asap!

Posted 3 years ago

“Can't even read the invoice. Ticked and even wrote approved on the docket for them to send me a completely different colour.”

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Posted 3 years ago

“EXTREMELY BAD CUSTOMER SERVICES 1. BRAND NEW COOLANT TANK FAULTY REFUSED TO REPLACE 2. PURCHASED 4 DIFFERENT COLORS, 5 OF EACH COLORS, TOTAL OF 20 CIGARETTE LIGHTS AND NON OF THEM FIT INTO ANY VEHICLES (EXCLUDING THE LISTS) AGAIN REFUSED FOR REFUND I'VE SPEND HUNDREDS OF DOLLARS JUST BEFORE XMAS, AFTER THIS HORRIBLE EXPERIENCE WILL NEVER DOING BUSINESS WITH THIS COMPANY AGAIN WHEN YOU CONTACT THE STORE THEY TELL YOU TO CONTACT ONLINE, WHEN YOU GO ONLINE FILLED OUT SUPPORT FORM AND IT'S MONTHS SINCE 2021 NOW APRIL 2022 STILL HAVEN'T HEAR ANYTHING. EXTREMELY HORRIBLE EXPERIENCE AND EXTREMELY HORRIBLE TO DEAL WITH, STORE SENT ME TO ONLINE, SUBMITTED ONLINE SUPPORT IN DEC 2021 NOW APRIL 2022 STILL NO RESPONSE.”

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Posted 3 years ago

“Very poor communication and customer service could not get a reply to a email, Facebook message or phone call”

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Posted 3 years ago

“I would never recommend using them. Their website indicates 1-3 days to collect goods, but they don't even have them in stock. Which is false advertising and should be investigated by Fair Trading. There's a reason they have so many bad reviews, so they try to hide them on their website by using this review system. Just search online and you will see the real picture.”

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Posted 3 years ago

“After doing a specific car search for my vehicle, I purchased these however they did not match and were not suitable, in fact far from. This is the 3rd item purchased from here that I bought because of the “vehicle match”. Waste of time, waste of money. Very unhappy!! Will not be purchasing from here again.”

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Posted 3 years ago

“Hello, I am hoping you have cancelled my order as requested yesterday. The goods have not been delivered but I have received indication that they may be in transit. Please cancel this order as I requested initially. Thanks”

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Posted 3 years ago

Automotive Superstore is rated 4.4 based on 1,999 reviews