Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,997 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,997 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 14th June 2025

284

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely annoying that you don't have product in stock and your website doesn't say this. I've booked my car in for transmission service and now need to cancel because I find out you can't supply oil in the advertised time. Not impressed. Perhaps you could think about refunding my money as you've cause me issues.”

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Posted 1 year ago

“Slowest shipping even if you chose express. Ordered on sunday, packed and booked on monday, its already friday and haven't shipped yet. no update even though they say there's available stocks. Beware”

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Posted 1 year ago

“I ordered the item 5 Apr 24. To-day, 16 Apr 24, I have not received the item. I can get no response from the supplier nor the carrier as to why it has not been delivered. I wil probably not use this supplier again”

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Posted 1 year ago

“Worst decision to purchase from them. Parts advertised in stock but at the supplier customer service is appalling there’s no clear definition of where the product is during delivery. I will never purchase from you again and will pass this on to the many car clubs I’m affiliated to.”

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Posted 1 year ago

Sorry to hear your experience was not up to expectations. I will have a manager contact you. Thank you

Posted 1 year ago

“My shipiing order is to long? My oil filter doesn'r came yet until now”

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Posted 1 year ago

“How stupid can it be??? Sold me a lock without a key! When i asked where is the key, they answered me back with a photo and encircled are small lettering of "key is not included" in the ad. Sense would dictate you to sell locks that will come with keys!!!! I almost fell out of my chair when i tead your reply!!!”

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Posted 1 year ago

“I called the store too see what time I could come click and collect my item I was told to wait for a call back for them too check when it will be available to pick up never got a call back I ended up trying too call again waited on the phone for an hour and they hanged up on me after they answered”

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Posted 1 year ago

“I am still waiting for a confirmation of my order.. I was told I would receive it at the beginning of the week but still haven’t.”

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Posted 1 year ago

“No point asking for a review until goods are received. My last experience was AWFUL. It was during covid lockdown so was willing to try once more. Took 3 months for receival. Here's hoping this new purchase experience is different.”

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Posted 1 year ago

“My order (#100508661. 16 Dec 23) says on your website 'Order Received'. No it wasn't , we are home all day every day - nothing arrived. So where is it.?”

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Posted 1 year ago

“You couldn't even post it so I could have it for a Christmas gift.”

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Posted 1 year ago

“you guys sent me the wrong items”

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Posted 1 year ago

“It arrived very late considering that it was supposed to reach me within 3 days at most”

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Posted 1 year ago

“Did NOT arrived!”

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Posted 1 year ago

“Didnt reciece the sub they sent a amp an said it arrived.lie assholes didnt send the sub withtheamp / the deliery drivery said the sub was in truck behind him an then he took off he looked like something shady was goin on .”

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Posted 1 year ago

“Maybe don't send surveys prior to filling the order. A bit hard to rate service if none has been received yet.”

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Posted 1 year ago

“Misleading with delivery date, and given wrong delivery date!!! Booked my mechanic and had to cancel and waiting for delivery to rebook!!!’”

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Posted 1 year ago

“Item was listed in stock however took nearly two weeks to arrive. Item arrived damaged, tried to call store several times and no one ever answers. One spark plug had totally come out of packaging”

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Posted 1 year ago

“I am utterly dismayed and disheartened by the abysmal customer service experience I have encountered when attempting to reach your company. I recently purchased some parts from your website and, unfortunately, needed to confirm whether these were the right fit for my vehicle. I made multiple attempts to contact your customer service line but was met with nothing but frustration and disappointment. Upon calling your number, I was left on hold for an unacceptable amount of time, with no one bothering to attend to my call. The lack of any response and the extended waiting period clearly demonstrate a severe disregard for customer satisfaction and basic decency. As a consumer who entrusted your business with my hard-earned money, I expected a certain level of professionalism and courtesy. However, the blatant disregard for customer inquiries and the disregard for their time is simply inexcusable. It is evident that your company places little to no importance on customer care and satisfaction. This experience has not only tarnished my perception of your brand but has also left me with a bitter taste in my mouth. I sincerely hope that you take immediate action to rectify these grievous shortcomings and prioritize customer service as an integral aspect of your business operations. Rest assured, I will be sharing my unpleasant experience with others to ensure that they are aware of the lack of commitment your company demonstrates towards its patrons. This level of negligence and disrespect is not something that should be tolerated in any industry, and I expect swift and substantial improvements to prevent such occurrences in the future”

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Posted 1 year ago

“You still haven't sent my item”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 1,997 reviews