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Automotive Superstore Reviews

4.4 Rating 3,254 Reviews
84 %
of reviewers recommend Automotive Superstore
Company Reviews Product Reviews
13,034
 Metrics
4.4
Based on 3,254 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
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Adem
Unverified Reviewer
“Terrible service. They sent me the wrong part, even after I emailed multiple times beforehand to confirm the fit. When I pointed out their mistake, the manager was incredibly rude, claimed it was “second hand,” and flat-out refused to accept a return. They wouldn’t even consider any other solution or option to fix their mistake. Completely unprofessional, dishonest, and unwilling to take responsibility.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“I ordered a ford Cleveland 351 fuel pump eccentric on the advertisement it clearly shows a inner and outer ring and a bolt It arrived with no bolt instead of just sending me a bolt they just wanted to sell me a more expensive brand And took no responsibility for the error Apparently, business ethics and integrity is not part of the way they do Business I have been waiting for their return policy to be emailed to me now for days with no reply”
Helpful Report
Posted 11 months ago
Anonymous
Unverified Reviewer
“Don’t buy from these people. Sell broken parts. Takes 4 weeks to speak to someone there via email only. No help at all Stay away”
Helpful Report
Posted 11 months ago
Jason
Verified Buyer
“I ordered and expected it to be dispatched in a timely manner but I have received an email saying estimated dispatch is the 29/08. Everywhere parts place I deal with dispatches within hours and is received within days when it says it is in stock. Seems a 3rd party shipper. Will be cancelling order and ordering elsewhere as I need to get this job finished”
Helpful Report
Posted 11 months ago
Craig M
Verified Reviewer
“Absolutely terrible experience, placed order on the 14th July for 4 items. 2 weeks passed and nothing so emailed they stated an issue with an item on receiving from supplier. Another week passed nothing. They finally sent out part of the order on the 5th August. The remaining part on the 7th August which was wrong. I suspect they drop ship from suppliers but do not inform you. I will not be using them in the future. Terrible service stay away”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“One of the worst customer service experience from a local company I can remember. Makes you wonder why you'd bother buying locally when you get far better piece of mind from Amazon, etc. Was sent incorrect parts over a month ago and still no sign of the exchanged goods. No replies to multiple emails, no other contact details offered. CHOOSE SOMEONE ELSE!”
Helpful Report
Posted 1 year ago
Yousef
Verified Reviewer
“Package arrived with missing parts and never heard an answer from customer support.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“There were two options for shipping and I chose the most expensive option, thinking it must be Express Post. But I have, since, been informed that I selected regular Parcel Post. I'm extremely disappointed that Express Post was not an option! Moreover, it took 30 hours for someone to respond to my enquiry!”
Helpful Report
Posted 1 year ago
Shane C
Unverified Reviewer
“Wouldn’t recommend these guys. Ordered brake pads and rotors on the 28/6 still waiting. Just keep getting the run around with a stupid txt and wait half a day for a reply. Was told 2weeks ago they had arrived in store but still nothing. Worst service ever”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“AVOID. Ordered over 70 days ago (August 15), still says 'Order Received'. They are now asking for more money to send an alternative because they sell items that are not stocked! AVOID. It is illegal to sell goods you cannot supply.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Not impressed at all. Brake pads ordered, are incorrect for my car (although your website says they will fit). I have tried numerous times to contact the store, with no reply. Customer Service is absolutely atrocious. I will NEVER order anything from this place AGAIN. BEWARE!!!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Worst company to contact, no customer service, they don’t returns calls or emails. I still haven’t received my item and not sure when this “in stock”’item will arrive because no one will talk to Me.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Terrible warranty support for smaller items. Cost more to return the item that it's worth & there's no guarantee they agree with the warranty so you might not event get it refunded. If they covered the return cost then it would be fine but they refused so it would be insane to spend more money.”
Helpful Report
Posted 1 year ago
-Murray
Verified Buyer
“online purshase was simple and easy, however the after sales experiance is total shit reasons, ordered last Monday, invoiced on Monday, but since then heard nothing? not even any update when my order will be sent, and today is Monday again however one week later If you expect good feedback, how can I provide this, when my experience has not been good? Where is my order and where is my order update?”
Helpful Report
Posted 1 year ago
Deep
Verified Buyer
“Haven’t received any shipping information yet how long does it take”
Helpful Report
Posted 1 year ago
Adrian
Verified Buyer
“Took over a week to tell me they didn’t have what I wanted in stock and it will be maybe 2 more weeks,I need this for work and might have to look elsewhere.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Damaged Brake Drums found only after installation and car vibrating very bad. Had to send away new drums for machining with car off the road for a week with no response to warranty claim even after a follow up. Might be good prices but this has now cost me more to correct than what is saved. Very poor service, no offer to help remedy or refund purchase.”
Helpful Report
Posted 1 year ago
Greg
Verified Reviewer
“Very Very Bad at sending orders. Over a week ( 7 days ) still has not been dispatched. Do not order from this company if a want in a hurry.”
Helpful Report
Posted 1 year ago
Chris Rowney
Unverified Reviewer
“Hopeless, still waiting over a month for an item not delivered, with no correspondence, ordered a head unit online but was unable to change the bundle to what i needed, so for over $700 i have been sent a cable, try ringing on the phone number they give you, HaHa, no answer, you have go online and chat with a computer, good luck,”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Customer service for retrieval of parts in store is very poor i won't use this mob again”
Helpful Report
Posted 1 year ago
Automotive Superstore is rated 4.4 based on 3,254 reviews
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