Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.36

4.4 Rating 2,169 Reviews

83 %

of reviewers recommend Automotive Superstore

4.4

Based on 2,169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Automotive Superstore 5 star review on 2nd September 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Automotive superstore were unable to get these to me, after waiting 2 weeks after paying they were still not sent. Refunded after multiple complaints. Will never use again.”

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Posted 1 year ago

“Ordered my product on the 9/5/24 & still waiting!”

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Posted 1 year ago

“My negative review is for the seller, not the product. It’s impossible to rate something you’ve not received. I made a point of contacting Automotive Superstore prior to ordering. I asked them specifically if the items were physically in stock in their own store, not “in stock” in a supplier’s warehouse, as I needed the parts quickly. I was told they had these and they would dispatch in 3-5 days. One month later, following lies and errors, still no shipping notification. When I first contacted them, I was told their warehouse was busy, running a day or two behind, so my order would he dispatched in next couple of days. After another delay, I got the same story, then finally got the truth that they never had the parts. So, they lied when I ordered, or I could be generous and presume they made an error. It’s hard to believe it was an error, when they compounded the lie by telling me twice they had shipping delays in their own warehouse, before I got the truth. After this, I was told the stock was due shortly, only to find out (well after they were supposedly receiving the stock) that they have sent my parts to another customer, who ordered after myself! Either they’ve added incompetence to mistruth, or this is a very poor attempt at trying to soften the fact they still haven’t ordered my parts. Each time they’ve told me the order will soon be filled, I resisted cancelling the order and trying to find another seller, as I assumed they couldn’t continue with this behaviour. It appears my assumption was wildly incorrect.”

Helpful Report

Posted 1 year ago

“This product was supposed to be a match for my daughter's vehicle after a rego search on your site. A 5 seater Nissan 2014 X Trail...a 7 seater X Trail was not mentioned and I don't think they even made them in 2014? However I got the wrong pads and the rubbish I had to go through to have them replaced meant she had to borrow cars for over a month. I gave up & bought pads from Supercheap. Your replacements arrived over a month after the original order AND PAYMENT! Now I'm out of pocket and have a set of pads she doesnt any longer require. Very poor performance AS.”

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Posted 1 year ago

“My order of Autoglym has not been delivered. Instead a Rhino rack for a lady in NSW was delivered to me here in Perth. I am still waiting for resolution.”

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Posted 1 year ago

“Ordered 3 weeks ago still have not even received a update”

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Posted 1 year ago

“still waiting for them to be delivered”

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Posted 1 year ago

“Yes purchased on the 8th may still have not received purchase?”

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Posted 1 year ago

“You couldn't supply as it was our of stock, even though it shows available on website.”

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Posted 1 year ago

“Bit hard to review when I haven't received the product yet. It's been weeks, Sent chase up email, still no response. Not keen on ordering from Automotive Superstore again.”

Helpful Report

Posted 1 year ago

“Bit hard to review when I haven't received the product yet. It's been weeks, received notification the item was received in store 23rd May so would be express shipped. It's now 2 June no shipping info. Sent chase up email, still no response. Not keen on ordering from Automotive Superstore again.”

Helpful Report

Posted 1 year ago

“The part was wrong”

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Posted 1 year ago

“Ordered a tail light. Was sent the wrong product. When I reached out to automotive to inform the the wrong product was sent, I was told to order the correct one (which is out of stock) and I would infer a 20% fee on top of shipment to return the WRONG item sent, if I pursue a refund. Won’t be ordering from this store again.”

Helpful Report

Posted 1 year ago

“Took three weeks to get them. No emails sorry we’re running late only until I notified support that something was done. When they finally arrived I opened the box to find no sealed boxes with one completely opened with cabling stuffed back into box very unprofessional I want be buying anything else from Automotive Superstore.”

Helpful Report

Posted 1 year ago

“Has been a month and have not heard a single thing about my order status. Called 2 weeks ago and was told they will be sent out in a week. Terrible services, if you didn’t have the items in stock then mark them as such on your website.”

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Posted 1 year ago

“Definitely unhappy with the delivery of an incomplete product. As I have had numerous emails to just get all of my kit sent out to me like it should have been. Three different deliveries because things were missing. Where I had to chase up, very frustrating…”

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Posted 1 year ago

“Using the "fits your vehicle" advice I ordered these pads, however they are way too small. Luckily I was able to buy the correct pads locally.”

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Posted 1 year ago

“Didn't fit I had to return them to the shop at my own expense even though I had to pay for postage to get them.Don't like the fact that I can't get my money back even though they don't the goods that I need.I have to buy something else from you even though there is nothing else I need other than the product I ordered but don't fit my car and you can't get them.Its turning into a very expensive problem for a pensioner.”

Helpful Report

Posted 1 year ago

“Persistent harrassment for a review isn't great firstly really badly marked for in / out flow. Wesfiill weren't helpful at all and neither was AS”

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Posted 1 year ago

“I have not received the brakes pads i ordered. It's been a month since my order was paid for and confirmation email received.”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 2,169 reviews